Ralp was awesome! Quick and professional!
airSlate SignNow Reviews 3,093
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4.5
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First they lure you in with a starting price of $8/month which actually means $96 upfront for a year. The real monthly price is around $24 for the most simple package they offer. Fine. What they don't mention is that even paying $96/year or $24/month, all you really have access to is 100 document signatures FOR LIFE. After that they will charge you 96 cents per sent document, to be paid in bulk after you've sent 100 additional documents. They claim this isn't fraudulent as it is mentioned in their FAQ's, but it is hidden away in the last drop-down question and not prominently featured in the tier pricing presentation. It begs the question, what exactly does one get when paying the monthly fee of $24/month? AVOID AT ALL COSTS.
I had issue with my subscription bills which I wanted to get refunded, support desk person was very understanding and helpful to act on my request
I really appreciate this support as I wasn't able to afford this.
Thanks so much!
I tend to forget to collect signatures on some of my documents and this platform is a life saver. It's made handling cancellations much more streamlined. Super easy to use at a really great price point.
The only thing I wish was different is for sending a text, you cannot write a personalized message, that's for email only. Minor inconvenience, I can always send a separate text, but it would be cool if it were all within the same text thread.
Company details
Written by the company
signNow is an eSignature solution that enables business to be conducted anywhere and anytime and, on any device. SMB friendly, intuitive UI and API, transparent pricing, 24/7 Support. All paid plans include unlimited number of users.
Contact info
17 Station Street, 02445, Brookline, MA, United States
- support@signnow.com
- signnow.com
4.5
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Customer service is great.
Date of experience: February 06, 2025
SCAM
First they lure you in with a starting price of $8/month which actually means $96 upfront for a year. The real monthly price is around $24 for the most simple package they offer. Fine. What they don't mention is that even paying $96/year or $24/month, all you really have access to is 100 document signatures FOR LIFE. After that they will charge you 96 cents per sent document, to be paid in bulk after you've sent 100 additional documents. They claim this isn't fraudulent as it is mentioned in their FAQ's, but it is hidden away in the last drop-down question and not prominently featured in the tier pricing presentation. It begs the question, what exactly does one get when paying the monthly fee of $24/month? AVOID AT ALL COSTS.
Date of experience: January 31, 2025
Reply from airSlate SignNow
Apologies if any confusion, TR!
We would like to clarify several inconsistencies here:
$8 per month is the price under annual contract, that is correct. The same plan but with month-to-month payments costs $20 per month, not $24.
And the most important part: 100 document limit is PER YEAR, not for life (that would have been insane, of course). For most of small and even some of the mid-sized businesses that's exactly the average amount of documents they use per year.
We apologize if these conditions were not immediately clear!
very efficient customer service and…
very efficient customer service and also seemed bit less which is refreshing
Date of experience: December 20, 2024
This is a classic example of bait and switch
Their pricing page does not mention that you will pay $3.60/signature on top of a monthly subscription for the Enterprise and lower levels. Plus, you have to buy 100 signatures at a time. This information is (hidden) in the FAQs, according to their support, but I could not find it anywhere on their website. We were lucky to have noticed it on our Admin page. Otherwise, they would have billed us a 720% upcharge for using the system we subscribed to.
Date of experience: December 16, 2024
Reply from airSlate SignNow
Dear DD,
it's very unfortunate you have chosen to not provide more details on your case/account. We would really like to provide a detailed response here, however, without seeing a specific case, that would be impossible.
We are confident though that our Support can offer you alternative plans that would fit your purposes and match the actual volumes of your digital work in the new year. When you have a minute, please email us again (support@signnow.com) and our agents will do their best to find a reasonable solution for your business. Thank you.
I had issue with my subscription bills…
I had issue with my subscription bills which I wanted to get refunded, support desk person was very understanding and helpful to act on my request
I really appreciate this support as I wasn't able to afford this.
Thanks so much!
Date of experience: November 11, 2024
Rug pulled after 2 years...
Rug pulled after 2 years...
We have been a customer for 2 years and all of a sudden, they changed their pricing structure to 'benefit' their clients. 30x price increase for us with no advance warning.
Support not able to help.
Great, an integral part of our process, which we decided to trust and rely on, just became my least favorite company. Nice one!
Date of experience: October 13, 2024
Reply from airSlate SignNow
Isaiah hi! We've just sent you an internal request form via TrustPilot here. Please let us know your email or the number of your ticket with our Support if you have one.
We'll see what can be done ASAP. Thank you.
could not send me the verification…
could not send me the verification email so could not sign in at all waste of half an hour
Date of experience: August 15, 2024
Reply from airSlate SignNow
Rosie hi and apologies for any inconveniences incurred!
Please email us more details (to support@signnow.com), we'll check records on our end and let you know ASAP.
Thank you!
Ok service, big data privacy concerns
The company services are ok, although somewhat pricey. One star because they don't let you delete your credit card info unless you close your account. I barely think that is legal.
Response to reply: I have paid for a full year in advance. There is no need for you to store my cc in the meanwhile. It is my data and I want it deleted while keeping the product. This is NOT common practice.
Date of experience: August 03, 2024
Reply from airSlate SignNow
Hi there! Not sure what you mean, to be absolutely honest.
When you have an account with us, we need your credit card data to charge it for the service (monthly or annually, whatever you prefer).
Once you decide you don't need it any longer -- the account is deleted, subscription canceled, credit card data removed.
This is how all online (paid) services operate, actually. And we assure you this is absolutely legal.
If you want to switch to another payment method, change card details or anything else, please email support@signnow.com, we'll assist you on a same day.
Limited and No Team Oversight
I was told I would have unlimited signing and that I could oversee anything my team was doing. I signed up for a year and now discover that I cannot see what my team is doing even though I did select that option when I created the team. And to my surprise, I discover I only get 100 signatures a year!! That's several dollars per signature that I've paid and no refund is possible if I cancel!
Date of experience: July 28, 2024
Reply from airSlate SignNow
Dorothy hi! We've just sent you an internal request via TrustPilot here, could you please let us know your email associated with the signNow subscription? We will check records on our end and get back to you ASAP. Thank you.
Can not close your own account out.
Only used it once but was uncomfortable with my personal files being stored on somebody else's servers. Upon deleting and closing the account I was informed that my account was administrated by somebody else, who ????
I was the only person on or using this account taken out by me. I
Date of experience: June 08, 2024
Reply from airSlate SignNow
Darren hi! We've just sent you an internal request form via TrustPilot here. Please let us know your email, the one which was your login in signNow. We'll check the status on our end and then provide a detailed explanation for you. Thank you for your cooperation.
I believe it is too expensive and the company should pay for it
I believe it is too expensive
Date of experience: May 28, 2024
It's so simple and easy to use
It's so simple and easy to use. Quite user-friendly and gets the job done!
Date of experience: May 27, 2024
Demanding thousands for SOC2 report
I have invested tens of hours setting up all my forms and everything was going great the past few years until I requested their SOC2 report. My company needs it to comply with NY State Cyber Regulations.
SignNow refused to share it with me unless I pay a minimum of $3000 a year for their service. That is more than 5 times what I am paying now.
For context, I asked over 20 other companies for their SOC2 reports and I got them all within a day or 2.
SInce I refuse to pay over 2k every year just for the report, I am leaving and found another signature company to use.
I am very disappointed.
Date of experience: May 23, 2024
Reply from airSlate SignNow
Many thanks for your feedback and apologies for the inconvenience/frustration caused, Sara!
According to the analysis carried our by our Legal Team, delivering SOC2 reports to corporate clients only is a standard practice in our and all related industries. This does not depend on the money spent but rather on the NDAs signed and other paperwork regulations. SOC2 reports contain quite a lot of confidential information regarding our security programs, and we are allowed to deliver such details only to partners who signed NDAs with us.
We do not know how other companies you are working with managed to override this limitation. But this is something certainly worth investigating. Many thanks for bringing this to our attention.
Once again, apologies for the frustration caused!
It is easy to use and easy for everyone…
It is easy to use and easy for everyone to sign online.
Date of experience: May 21, 2024
Great Platform
Sign now is really easy to use, and navigate through. The platform gives your selected audience a professional feel.
Date of experience: May 17, 2024
It is very easy to use
It is very easy to use, very straight forward and very helpful. We have been using the service for more than a year and we are very happy with the features. There was a time we had some issues with the log in , as it always said the password we entered was incorrect, but this issue was resolved soon.
Date of experience: April 24, 2024
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