Customer Service

Please allow additional time if using shuttles to travel between the terminal, parking lots and rail station as shuttle delays are possible. Travelers should plan to arrive at the terminal 2 hours before scheduled domestic departure.

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Home Customer Service

At BWI Marshall Airport, we strive to ensure that our customer’s experience is second to none and that we provide resources to our customers that ensure a comfortable and easy travel experience.

Looking for more information about BWI Marshall Airport?

Here are some helpful links:
Call Customer Service	Email Customer Service
Frequently Asked Questions	Lost and Found
Security Checkpoint Information	View Airport Maps

Need some help finding where to go?

Use our interactive wayfinding map to make your way around the airport with ease.

Go to Wayfinding

Interactive Wayfinding map being used on a tablet.

Airlines

To book a flight, confirm flight status or track baggage from an existing flight, please contact your airline. For contact info of airlines currently serving BWI Marshall Airport, click here.

Concierge Services

The following third-party vendors offer concierge services to travelers desiring assistance during their travel journey.

Air General – Phone | Website
Perq Soleil – Phone | Website
SkySquad – Phone | Website

Family Restrooms

BWI Marshall Airport has family restrooms in many locations throughout the terminal building.

In Concourse A – Gates A9, A12, near Flying Dog Tap House at the A/B Food Court, pre-security near M&T Bank (equipped with an adult changing table) and one near Bag Belt #1

In Concourse B – Gates B3 and B8 (both with an adjacent Adult Changing Room), near Silver Diner, pre-security between Hudson News and Southwest Airlines International ticket counter and one between Hudson News and Bag Belt #6

In B/C Connector – Across from Firkin & Flyer (equipped with an adult changing table)

In Concourse C – Gates C2 and C9 (both with an adjacent Adult Changing Room)

In Concourse D – Gates D5, D7 (equipped with adult changing table), D11 and D23 (both with an adjacent Adult Changing Room), plus pre-security near Concourse D exit and in the hallway between Spirit and Delta ticket counters

In Concourse E – Gate E6 (with an adjacent Adult Changing Room)

Frequently Asked Questions

Got questions about your airport visit? Check out our FAQs page.

Language Assistance

Baltimore-Washington International Thurgood Marshall Airport and Martin State Airport offer free interpretation and translation services upon request.

Lockers

There are no lockers at BWI Marshall Airport for luggage storage. All airport baggage storage has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early luggage check-in.

Lost And Found

Items lost during travel can be claimed in a number of ways. Passengers who lose items on an aircraft or in gate areas should follow-up with their airline (info here). Items left behind at security checkpoints are held at the TSA Lost and Found office. Items left elsewhere in the airport terminal are turned into the airport Lost and Found office. More info here.

Nursing Stations

Recognizing the importance of providing high-quality facilities for nursing mothers, BWI Marshall Airport has a combination of nursing rooms and lactation stations throughout the airport. Private nursing rooms are located near Gates A12, B3, B8, C2, C9, D11, D23 and E6. Mamava lactation stations are available near Gate D4 and in the Children’s Play Area in our D/E Connector. There are no restrictions on nursing throughout the terminal.

Passenger Information

BWI Marshall Airport’s information desks are located on the upper level ticketing area before Concourse A/B and Concourse D; and on the lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse C and Concourse D, and International Concourse arrivals area. Because the information desks are staffed by Pathfinder Volunteers, hours at each desk may vary. A first-level of staffing priority is given to the Concourse D desk and is typically staffed daily from 5:00 am. – 9:00 pm. For general airport information, call 800-I-FLY-BWI.

Animal Relief Areas

BWI Marshall Airport travelers who are accompanied by service or other domestic animals can enjoy the convenience of four Animal Relief Areas while at the airport – two are pre-security and two are post-security.

How to find Animal Relief Areas at BWI Marshall Airport.

PRE-SECURITY	POST-SECURITY
One Animal Relief Area is located prior to Concourse E on the lower level outside door #19, near the international terminal and adjacent to the Light Rail station. The second Animal Relief Area can be found in front of the Hourly Garage. It can be accessed three ways: From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area. From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the Animal Relief Area. From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area.	We offer two Animal Relief Areas post-security. One is located at the beginning of Concourse C and the other in the connector between concourses D and E, just beyond the Concourse D/E Security Checkpoint. Seating is available in all Animal Relief Areas. Owners are asked to clean up after their animals using the waste disposal bags and receptacles provided.

PRE-SECURITY

POST-SECURITY

One Animal Relief Area is located prior to Concourse E on the lower level outside door #19, near the international terminal and adjacent to the Light Rail station.

The second Animal Relief Area can be found in front of the Hourly Garage. It can be accessed three ways:

From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area.
From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the Animal Relief Area.
From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area.

We offer two Animal Relief Areas post-security. One is located at the beginning of Concourse C and the other in the connector between concourses D and E, just beyond the Concourse D/E Security Checkpoint.

Seating is available in all Animal Relief Areas. Owners are asked to clean up after their animals using the waste disposal bags and receptacles provided.

Pet Releif Area

Seating is available in both areas. Owners are asked to clean up after their animals, using the waste disposal bags and receptacles provided.

Aircraft Noise Complaints

Please call the Hotline at 410-859-7021. When calling please spell your name, and include your address, phone number, and your message. We look forward to working with you.

You can now submit your complaint online, or fill out and mail the printable noise complaint form below.

MAA Aircraft Noise Complaint Form

Please mail completed form to:

Noise Complaint From
Office of Noise, Real Estate and Land Use Compatibility
P.O. Box 8766
BWI Airport, MD 21240-0766

-or-

Click to send completed noise form as attachment via email

HELPFUL LINKS

Please allow additional time if using shuttles to travel between the terminal, parking lots and rail station as shuttle delays are possible. Travelers should plan to arrive at the terminal 2 hours before scheduled domestic departure.

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