Professor Dimitrios Buhalis
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University Business School in England. He was recently Visiting Professor at the School of Hospitality and Tourism Management, The Hong Kong Polytechnic University SAR, China. He is the Editor in Chief of the most established Journal in Tourism: Tourism Review, and the Editor in Chief of the Encyclopedia of Tourism Management and Marketing. His research pioneers smart and ambient intelligence tourism with a particular focus on innovation, entrepreneurship and destination ecosystems management. Professor Buhalis has written and co-edited more than 25 books and 300 scientific articles. For more information, books, articles and presentations see www.buhalis.com.
He is a world expert in Strategy, Marketing, Technology, Tourism and Hospitality. His research is referenced widely, and Professor Dimitrios Buhalis was recognised as a Highly Cited Researcher 2020, 2021 and 2022 by Clarivate™. The Highly Cited Researchers list identifies researchers who produced multiple papers ranking in the top 1% by citations for their chosen field or fields and year of publication, demonstrating significant influence among their peers. He is the 3rd most cited for tourism, 2nd most cited for hospitality, 10th on strategy, and 29th in Marketing on Google Scholar with more than 56500 citations and h-index 102. Professor Buhalis features in the Stanford University’s database of the world’s top 2% of scientists and was ranked #1088 (for 2021) and #8444 (throughout his career) in the world, out of around 200,000 researchers in all disciplines. He was also ranked #4 (for 2021) #7 (throughout his career) out of 140 researchers with Sport, Leisure & Tourism as their first discipline. The AD Scientific Index 2023 ranked Professor Buhalis on the top 0.3% for the last five years citations and the 0.5% of all citations as well as #5 in the world for strategic management. He was also included in the Top 30 Business and Management Scientists in the world by Research.com.
Dimitrios' current research focus includes: Real-Time and Nowness, Smart Tourism and Smart Hospitality, Social Media Context and Mobile Marketing (SoCoMo), Augmented Reality, Technology-enhanced Experience Management and Personalisation, Reputation and Social Media Strategies, Accessibility and Special Diet (Allergens) Tourism. Professor Buhalis is a well-known international speaker on trends, technology, marketing, tourism and Hospitality and works closely with the United Nations World Tourism Organisation (UNWTO). Professor Buhalis is an inspirational forward thinker that undertakes cutting-edge research, develops innovations and makes a major impact on global society. He works closely with the international tourism industry and is supporting tourism and hospitality organisations around the world with strategic marketing innovations using cutting-edge technologies.
Professor Dimitrios Buhalis is a renowned international speaker and conference facilitator. He frequently delivers keynote presentations, speeches, seminars and workshops in both academic and professional conferences globally. He has close collaborations globally with industry, governments and international organisations ensuring his conclusions have the utmost relevance and impact on the real world whilst constantly pushing the boundaries of knowledge and academic excellence.
Dimitrios is a Founding Member and past President (2010-2014) of the International Federation for Information Technologies in Travel and Tourism (IFITT). He served as the First Vice President of the International Academy for the Study of Tourism (2017-2019). He also served as Vice President and Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members for the periods 2013-2015 and 2017-2019.
For the period January 2016 to September 2019, Buhalis was the Head of the Department of Tourism and Hospitality, at Bournemouth University. During this period the Department was ranked #8 (2018), #10 (2019), #10 (2020) in QS World University Rankings by Subject 2019: Hospitality and Leisure Management as well as #9 (2017), #12 (2018), #10 (2020) in the Shanghai Ranking's Global Ranking of Academic Subjects - Hospitality and Tourism and #3 in the Guardian University guide 2019.
Phone: +441202961517
Address: Bournemouth University Business School, BH12 5BB, UK
He is a world expert in Strategy, Marketing, Technology, Tourism and Hospitality. His research is referenced widely, and Professor Dimitrios Buhalis was recognised as a Highly Cited Researcher 2020, 2021 and 2022 by Clarivate™. The Highly Cited Researchers list identifies researchers who produced multiple papers ranking in the top 1% by citations for their chosen field or fields and year of publication, demonstrating significant influence among their peers. He is the 3rd most cited for tourism, 2nd most cited for hospitality, 10th on strategy, and 29th in Marketing on Google Scholar with more than 56500 citations and h-index 102. Professor Buhalis features in the Stanford University’s database of the world’s top 2% of scientists and was ranked #1088 (for 2021) and #8444 (throughout his career) in the world, out of around 200,000 researchers in all disciplines. He was also ranked #4 (for 2021) #7 (throughout his career) out of 140 researchers with Sport, Leisure & Tourism as their first discipline. The AD Scientific Index 2023 ranked Professor Buhalis on the top 0.3% for the last five years citations and the 0.5% of all citations as well as #5 in the world for strategic management. He was also included in the Top 30 Business and Management Scientists in the world by Research.com.
Dimitrios' current research focus includes: Real-Time and Nowness, Smart Tourism and Smart Hospitality, Social Media Context and Mobile Marketing (SoCoMo), Augmented Reality, Technology-enhanced Experience Management and Personalisation, Reputation and Social Media Strategies, Accessibility and Special Diet (Allergens) Tourism. Professor Buhalis is a well-known international speaker on trends, technology, marketing, tourism and Hospitality and works closely with the United Nations World Tourism Organisation (UNWTO). Professor Buhalis is an inspirational forward thinker that undertakes cutting-edge research, develops innovations and makes a major impact on global society. He works closely with the international tourism industry and is supporting tourism and hospitality organisations around the world with strategic marketing innovations using cutting-edge technologies.
Professor Dimitrios Buhalis is a renowned international speaker and conference facilitator. He frequently delivers keynote presentations, speeches, seminars and workshops in both academic and professional conferences globally. He has close collaborations globally with industry, governments and international organisations ensuring his conclusions have the utmost relevance and impact on the real world whilst constantly pushing the boundaries of knowledge and academic excellence.
Dimitrios is a Founding Member and past President (2010-2014) of the International Federation for Information Technologies in Travel and Tourism (IFITT). He served as the First Vice President of the International Academy for the Study of Tourism (2017-2019). He also served as Vice President and Executive Board Member of the United Nations World Tourism Organisation (UNWTO) Affiliate Members for the periods 2013-2015 and 2017-2019.
For the period January 2016 to September 2019, Buhalis was the Head of the Department of Tourism and Hospitality, at Bournemouth University. During this period the Department was ranked #8 (2018), #10 (2019), #10 (2020) in QS World University Rankings by Subject 2019: Hospitality and Leisure Management as well as #9 (2017), #12 (2018), #10 (2020) in the Shanghai Ranking's Global Ranking of Academic Subjects - Hospitality and Tourism and #3 in the Guardian University guide 2019.
Phone: +441202961517
Address: Bournemouth University Business School, BH12 5BB, UK
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Books by Professor Dimitrios Buhalis
This chapter explores the disruptive effects of the most recent technological innovations on the hospitality industry. The authors analyze the educational implications of these disruptions and discuss a series of curricula enhancements to be included in the students’ offer, and they argue that these challenges be addressed through strong relations between education and industry; this cooperation should lead to the development of specialized courses that make future managers capable of leading projects. Educators must stay up to date on developments and trends and modify the contents and methods of education accordingly, integrating analytics and social media in teaching, as well as developing solid partnerships with universities around the globe to favor students’ intercultural exchanges and to improve best practices in education.
Edited by Marcello M. Mariani, Wojciech Czakon, Dimitrios Buhalis, Ourania Vitouladiti ISBN 9781137401854 Publication Date December 2015 Palgrave Macmillan http://goo.gl/qDZFEa
This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
About the Editors
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University. Professor Buhalis is leading eTourism research and he is a Fellow of the International Academy for the Study of Tourism and the President of the International Federation for Information Technologies in Travel and Tourism (IFITT).
Dr Simon Darcy is an Associate Professor and Research Director in the School of Leisure, Sport and Tourism at the University of Technology, Sydney. Simon's research and teaching expertise is in sport, tourism and diversity management. He currently holds research grants investigating organisational responses to accessible tourism, sports management practices and protected area visitor management systems.
Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. He has worked for over 30 years as a researcher, project manager, development and policy advisor in the fields of building design and evaluation, public housing, accessibility and assistive technologies for disabled and elderly people, accessible tourism and information systems.
Review
In 25 chapters, Best Practice in Accessible Tourism provides a state-of-the-art assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers. --Noel Scott, University of Queensland, Australia
The editors have assembled an excellent compilation of thought provoking, cutting edge international chapters on "Best Practice in Accessible Tourism". The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics. --David J. Telfer, Brock University, Canada
http://www.amazon.co.uk/dp/1845412524?tag=dimitbuhal-21&camp=1406&creative=6394&linkCode=as1&creativeASIN=1845411609&adid=035TK9WX42HD9B2X5S7E&
Detailed outline
Dimitrios Buhalis and Simon Darcy
Summary:
Inclusion disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing.
Key Features:
- First book to address accessible tourism and cover inclusion, disability, ageing population, inclusive design and tourism
- Explores and documents the current theoretical approaches, foundations and issues in the study of accessible tourism
- Adopts a multidisciplinary approach with influences from geography, disability studies, economics, public policy, psychology, social psychology, organisational management, postmodern cultural studies, marketing, architecture and international development
Reviews
As one would expect from two scholars at the height of their academic abilities, Dimitrios Buhalis and Simon Darcy have delivered a hugely timely and much needed contribution to the under-served area of accessible tourism. Harnessing the best conceptual developments on the topic, Accessible Tourism is a scholarly yet hugely readable collection and readily communicates the various contributors’ passion for and command of their subject. This collection is a must have text for anyone engaged in the theory, practice and policy of accessible tourism and will be essential reading on undergraduate and postgraduate courses across a range of disciplines and fields. I cannot speak highly enough of this endeavour and I’m sure it will take accessible tourism and universal design debates into the mainstream of academic enquiry and industry practice.
Professor Nigel Morgan, The Welsh Centre for Tourism Research, University of Wales Institute, Cardiff
Description
Inclusion, disability, ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism.
Papers by Professor Dimitrios Buhalis
The paper investigates how Virtual Reality (VR)-facilitated travel inspiration increases visit intention through pleasure and arousal. The research rationale is based on our conceptual framework suggesting that the transmission model of inspiration (from the state of inspirationby to the state of inspiration-to) and the model of emotional states of pleasure and arousal go in tandem. Partial least squares structural equation modelling (PLS-SEM) was used to test the hypotheses with data from 290 participants recruited through Prolific Academic who had visited a destination via a 360° VR activity. Our findings demonstrate that VR inspired-by has significant relationships with pleasure and arousal. Pleasure is a complementary partial mediator of the relationship between inspired-by and inspired-to. Similarly, our findings demonstrate that there is a positive effect of pleasure on visiting intention through inspired-to. Arousal neither appears to mediate the relationship between inspired-by and inspired-to nor has any significant relationship with visiting intention.
This chapter explores the disruptive effects of the most recent technological innovations on the hospitality industry. The authors analyze the educational implications of these disruptions and discuss a series of curricula enhancements to be included in the students’ offer, and they argue that these challenges be addressed through strong relations between education and industry; this cooperation should lead to the development of specialized courses that make future managers capable of leading projects. Educators must stay up to date on developments and trends and modify the contents and methods of education accordingly, integrating analytics and social media in teaching, as well as developing solid partnerships with universities around the globe to favor students’ intercultural exchanges and to improve best practices in education.
Edited by Marcello M. Mariani, Wojciech Czakon, Dimitrios Buhalis, Ourania Vitouladiti ISBN 9781137401854 Publication Date December 2015 Palgrave Macmillan http://goo.gl/qDZFEa
This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
About the Editors
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University. Professor Buhalis is leading eTourism research and he is a Fellow of the International Academy for the Study of Tourism and the President of the International Federation for Information Technologies in Travel and Tourism (IFITT).
Dr Simon Darcy is an Associate Professor and Research Director in the School of Leisure, Sport and Tourism at the University of Technology, Sydney. Simon's research and teaching expertise is in sport, tourism and diversity management. He currently holds research grants investigating organisational responses to accessible tourism, sports management practices and protected area visitor management systems.
Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. He has worked for over 30 years as a researcher, project manager, development and policy advisor in the fields of building design and evaluation, public housing, accessibility and assistive technologies for disabled and elderly people, accessible tourism and information systems.
Review
In 25 chapters, Best Practice in Accessible Tourism provides a state-of-the-art assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers. --Noel Scott, University of Queensland, Australia
The editors have assembled an excellent compilation of thought provoking, cutting edge international chapters on "Best Practice in Accessible Tourism". The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics. --David J. Telfer, Brock University, Canada
http://www.amazon.co.uk/dp/1845412524?tag=dimitbuhal-21&camp=1406&creative=6394&linkCode=as1&creativeASIN=1845411609&adid=035TK9WX42HD9B2X5S7E&
Detailed outline
Dimitrios Buhalis and Simon Darcy
Summary:
Inclusion disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing.
Key Features:
- First book to address accessible tourism and cover inclusion, disability, ageing population, inclusive design and tourism
- Explores and documents the current theoretical approaches, foundations and issues in the study of accessible tourism
- Adopts a multidisciplinary approach with influences from geography, disability studies, economics, public policy, psychology, social psychology, organisational management, postmodern cultural studies, marketing, architecture and international development
Reviews
As one would expect from two scholars at the height of their academic abilities, Dimitrios Buhalis and Simon Darcy have delivered a hugely timely and much needed contribution to the under-served area of accessible tourism. Harnessing the best conceptual developments on the topic, Accessible Tourism is a scholarly yet hugely readable collection and readily communicates the various contributors’ passion for and command of their subject. This collection is a must have text for anyone engaged in the theory, practice and policy of accessible tourism and will be essential reading on undergraduate and postgraduate courses across a range of disciplines and fields. I cannot speak highly enough of this endeavour and I’m sure it will take accessible tourism and universal design debates into the mainstream of academic enquiry and industry practice.
Professor Nigel Morgan, The Welsh Centre for Tourism Research, University of Wales Institute, Cardiff
Description
Inclusion, disability, ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism.
The paper investigates how Virtual Reality (VR)-facilitated travel inspiration increases visit intention through pleasure and arousal. The research rationale is based on our conceptual framework suggesting that the transmission model of inspiration (from the state of inspirationby to the state of inspiration-to) and the model of emotional states of pleasure and arousal go in tandem. Partial least squares structural equation modelling (PLS-SEM) was used to test the hypotheses with data from 290 participants recruited through Prolific Academic who had visited a destination via a 360° VR activity. Our findings demonstrate that VR inspired-by has significant relationships with pleasure and arousal. Pleasure is a complementary partial mediator of the relationship between inspired-by and inspired-to. Similarly, our findings demonstrate that there is a positive effect of pleasure on visiting intention through inspired-to. Arousal neither appears to mediate the relationship between inspired-by and inspired-to nor has any significant relationship with visiting intention.
Abstract
The prevalence of ChatGPT (and generative artificial intelligence in general) has precipitated a paradigm shift in diverse industries, including tourism and hospitality. ChatGPT revolutionalises all business functions (from marketing to operations), empowering tourism and hospitality organisations to transform and innovate their business models. This study seeks to comprehensively examine the use and implications of ChatGPT in tourism and hospitality by discussing the current and future state of the technology, while also suggesting an agenda for future research. To that end, six areas, namely, business intelligence and tourism analytics, tourism marketing and experience, hospitality services, cultural and heritage tourism, travel services, and destination management, are elaborated on in depth. By compiling views solicited from international experts, this groundbreaking opinion piece unveils profound insights into the evolutionary journey of an emerging technology that is shaping tourism and hospitality. The paper provides useful implications for tourism scholars and professionals alike.
Keywords
Generative artificial intelligence, ChatGPT, Tourism and Hospitality management, Destination management, Research agenda, Sustainable tourism
Purpose-Anthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of artificial intelligence (AI) robots, based on robot attributes, usage, function and application across different operational levels. Design/methodology/approach-Following the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) checklist, the research was conducted in two stages. A search strategy was implemented to explore anthropomorphism-based AI robots and to develop a robot typology. Findings-This study provides a comprehensive typology of anthropomorphism-based AI robots used in tourism and hospitality and classifies them into four types, namely, chatbots, mechanoids, humanoids and android robots. Each type features distinct functions and applications. Practical implications-The findings can assist companies in using anthropomorphic robots to improve service and strengthen competitiveness. This study offers valuable insights to managers for deploying AI robots across diverse service sectors. Originality/value-This research provides a novel typology of hospitality and tourism AI robots and extends the understanding of anthropomorphism in human-robot interaction. This typology encompasses both virtual and physical robots, providing clarity on their attributes, usage, functions and applications across diverse areas of hospitality operations.
Immersive technologies are gaining popularity and attracting millions of users. Businesses are using immersive technologies for advertising purposes to influence consumer behavior. Stemming from an experiential marketing framework, this paper conceptualizes immersive advertising by integrating three prevailing theories and bringing examples from five visitor industries—in South Korea, Saudi Arabia, and Singapore; at
the Coachella Valley Music and Arts Festival (United States); and on Emirates Airlines (United Arab Emirates). Immersive advertising provides opportunities for businesses to engage with customers in a unique and immersive way through stimulated presence and mental imagery, ultimately increasing brand awareness and driving sales. The proposed immersive advertising strategy for enhancing competitiveness consists of three pillars: attract, convert, and delight.
Tourist engagement (TE) has gained prominence in academia and industry. While previous studies have focused on exploring TE in tourism and hospitality, no consolidated empirical study has been conducted. We conducted a comprehensive meta-analysis using data from 73 independent studies retrieved from 72 papers, with a total sample size of 41,757. Our analysis, using meta-analytic structural equation modelling, tested a conceptual framework and found that tourist experience and TE individually mediate tourists'
Purpose-Amidst ongoing digital transformation, the current paper provides a 360-degree overview of technology-adoption in Tourism and Hospitality. By combining and consolidating a wide range of sources, mainly in the tourism literature, the analysis depicts how the complex technological ecosystem often enhances or hinders the successful adoption, integration and interoperability of different technologies. Design/methodology/approach-The critical review method was used to assess, analyse and synthesise existing literature in the area of digitisation in tourism and hospitality. The critical review process included a thematic analysis of the literature, where recurring themes, patterns and trends were identified towards addressing the study's research questions. Findings-The analysis identifies current trends, opportunities, challenges and strategies for technology adoption in tourism and hospitality, the implications for theory, practicable executive directions and avenues for further research. Originality/value-The paper's main contribution lies in its comprehensive identification, consideration and incorporation of all primary contemporary technological elements, and the ensuing development of a corresponding conceptual charting framework, which illustrates a multifaceted process with practical implications for various stakeholders, including businesses, authorities, consumers and employees.
ABSTRACT Metaverse is expected to deeply affect the travel and tourism industry and requires a dearth of empirical research. In this investigation, two exploratory qualitative research studies were conducted to fill this gap. The first research explored the potential impacts of Metaverse on the travel and tourism industry by interviewing tourism academics. Findings revealed that Metaverse could be used for marketing, CRM, and HRM by hospitality organisations, while it would be useful for marketing and sustainability of destinations. It could also influence tourist behaviour before, during, and after travel experiences. One of the notable findings was related to the close relationship between Gen Z and virtual events. The second research identified the motivations of Gen Z individuals to attend a concert organised in Metaverse. Accordingly, novelty-seeking, escape, fun and excitement, and socialisation were the most significant push factors to use Metaverse. Metaverse-specific characteristics, accessibility, and availability were the important pull factors to attend a Metaverse concert.
ABSTRACT Work performed by digital means is one of many societal transformations caused by the prevalence and continuous adoption of digital technologies. Free of the constraints of location and time, digital work has the potential to disrupt the mental and physical separation of work from leisure. Using an exploratory qualitative approach based on narrative futuring, work and leisure orientation of future digital workers are imagined in relation to digital technologies. Insights were obtained from twenty-five digital workers who were asked to imagine their digital worker selves in 2030. Borrowing from aspects of the Serious Leisure Perspective supported by the Mobility and Connectivity paradigms, future types of digital workers are proposed. Findings indicate a trend toward increased dissolution of the distinction between work and leisure. Implications for the organizations managing this type of worker are discussed, along with reflections on the changing nature and meaning of work and leisure.KEYWORDSDigital work; work; leisure;work-leisure relationship; serious leisure perspective; narrative featuring; letters from the future; lifestyle; worker typesIntroductionIn the last two decades advances in digital technology have impacted all industries leading to the emergence of a new work paradigm and the fundamental transformation of many traditional job roles (Orlikowski and Scott2016). In this context, the application of digital technologies in the everyday conduction of work led to a proliferation of non-standard digital work types (Gandini2016) characterized by more self-determined, independent, and flexible arrangements (Spreitzer, Cameron, and Garrett2017) such as gig work(Ens, Stein, and Jensen2018) and digital nomadism (Schlagwein2018). Broadly, digital work proposes a reconfiguration of the 9–5 work tradition, which promotes the principle of efficiency in completing work regardless of time, location, and organizational structures(Mazmanian, Orlikowski, and Yates2013; Holland and Bardoel2016; Ens, Stein, and Jensen2018; Dittes et al.2019). While the term digital work is used used to indicate a wide range of work types a commonly accepted definition and distinction criteria are still lacking (Ens,Stein, and Jensen2018). Thus, in this research, we define digital work as the practice of work in which work activities are fundamentally intertwined with digital technologies and are conducted across variations of space and time.
The objective of this study is to provide an integrated view of the body of knowledge of value co-creation in the sharing economy in terms of the topical content and the research background. To this end, this study conducts a systematic literature review guided by the SPAR-4-SLR protocol. Leveraging the integrated ADO-TCM framework, the review identifies 39 antecedents under 3 categories, 7 decision constructs, and 18 outcome constructs related to value co-creation, as
Digital nomadism, as a new form of tourist mobility, brings opportunities and challenges for destination management. To attract this new market, smart destinations need to innovate to develop readiness and competitiveness. This research examines 225 digital nomad destination web articles, from multiple sources and different continents. The study aims to identify innovative strategies and practices using semantic content analysis and hierarchical network analysis. It explores relevant stakeholders and their importance, and pinpoints digital nomad trends. Findings suggest that smart destinations cater for the work, travel, social, financial and basicliving needs of digital nomads. These are different from those of short-term leisure and business tourists. Destinations tend to portray digital nomads as a homogenous group, although different segments have been identified. The long-term impacts of digital nomads on local economies and societies have yet to be fully explored. The theoretical significance of this study lies in the provision of an agency-structural perspective of destination innovation and competitiveness. Practically, the study contributes to digital nomad management and marketing within smart tourist destinations.
Senior tourists have their own travel behaviors and preferences and require specific resources from the tourism industry and the broader society. This study adopts customer-dominant logic to understand how participating in tourism activities can support seniors in co-creating values toward active aging. Interviews were conducted with 31 senior tourists and 16 tourism and hospitality service providers. Six value themes were identified from the interviews, namely, enjoyment, connectedness, mental vitality, independence, sense of belonging, and self-esteem. The six values were categorized into functional, social, and spiritual dimensions. A value co-creation nexus was developed with continuum-and development-oriented active aging as the two extremes. This nexus highlighted the differentiated efforts exerted by co-creators to create value and identified the value co-creation routines of stakeholders, their corresponding values, and their facilitators. Value co-creation activities were introduced into active aging with tourism as the context. The findings of this study can support the management of tourism services, promote inclusiveness in society, and aid in government policy making.
Highlights
•Perceived risk negatively and information security positively impacted intention to use service ts.
•Self-efficacy negatively influenced perceived risk, and positively influenced perceived information security.
•Innovativeness and facilitating condition were positively associated with information security.
ABSTRACT This study proposed and tested a theoretical framework that investigated the influences of perceived risk and information security on hotel customers’ intention to use service ts. In addition, the impacts of self-efficacy, innovativeness, and facilitating conditions on perceived risk and information security were examined. Structural equation modeling (SEM) was used to test the proposed model by utilizing data collected from eleven countries including the United States, United Kingdom, Turkey, Spain, Romania, Japan, Israel, India, Greece, Canada, and Brazil. The study results demonstrated that perceived risk had a negative impact on customers’ intention to use service ts while information security had a positive impact. In addition, the study results indicated that self-efficacy negatively influenced perceived risk, and positively influenced perceived information security; and innovativeness and facilitating condition positively influenced information security. The study findings offer several important contributions to the hospitality tics technology adoption literature and present valuable implications for hospitality practitioners and service vendors.
ABSTRACT
This study investigates the principles and the factors influencing interaction for resource integration during service mega-disruptions (SMDs) in the tourism ecosystem. Utilizing qualitative data from semi-structured interviews conducted during the COVID-19 pandemic, this article reveals that interaction principles of willingness to exchange, access to information, dialogue, transparency, coordination, adaptation, and informed risk assessment lead to value co-creation (VCC). Failure to follow these principles leads to value no-creation (VNC) or value co-destruction (VCD). During SMDs, the most critical factors influencing interaction for resource integration are traveller’s safety needs, initiation of travel cancellation, sympathy, proactivity, omnichannel communication, the effectiveness of technology and employees as well as the number of involved actors. Forced indifference in VNC is uncovered, where firms’ constraints hinder their engagement despite tourists’ desire for interaction. This study contributes to the understanding of value dynamics during SMDs and calls for further exploration of multiple stakeholders’ perspectives in such contexts.
Drawn upon Telepresence theory, this study aims to identify the relationships between existential authenticity, celebrity attachment, telepresence, and travel intention in the short video experience. Survey results show that existential authenticity fosters user attachment to celebrity and then travel intention, but has no impact on telepresence which is also not related to travel intention; Furthermore, celebrity attachment enhances travel intention. Although existential authenticity has no effect on telepresence, celebrity attachment mediates the relationship between existential authenticity and telepresence. This study offers insights to both scholars and practitioners, informing strategies for enhancing destination competitiveness through TikTok marketing campaigns.
The special issue on tourism and hospitality economics at times of crisis aims to develop knowledge on how countries, governments and entrepreneurs navigate different scenarios, approaches, tools and practices within the tourism economy in times of crisis. This special issue addresses several questions:
Q1.
How can the tourism economy and its agents respond to crises, such as the current spread of the COVID-19 pandemic?
Q2.
How do companies navigate and operate in times of crisis?
Q3.
How can technology and intelligence meet the challenges?
Q4.
How can we recognize, assess and explore new opportunities associated with a crisis, with implications for the hospitality and tourism businesses and economies?
This special issue attempts to offer answers, reflections and discussions through a collection of 12 selected papers. Since the early 1980s, the hospitality and tourism industry has become a critical global engine of economic growth. This industry contributes more than 10% to GDP and employment globally, and economies and their businesses have experienced an increasing number of global crises. This translates into new threats spreading across national borders and creating significant economic effects (WTTC, 2022). Governments and tourism organizations need to manage risk of crisis and potential impacts. This is particularly the case for insular and remote regions that become increasingly dependent on this industry as a source of income and employment (Buhalis, 2022; Teixeira and Ferreira, 2019; Teixeira et al., 2019).
Purpose-This study aims to investigate the effects of hotel customers' perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel customers' perceived utilitarian and hedonic values were examined. Design/methodology/approach-The data of the current study was collected from 11 countries including the USA,
Abstract
Social media sites, such as Twitter, Instagram, and Facebook, are increasingly interconnected with the metaverse, which has forged a new digital connection between users and community‐building platforms. The increased accessibility of social media via smartphones provides opportunities for greater social interaction and facilitates users' interaction online. As the metaverse and social media sites become increasingly connected it presents opportunities for the users to make new digital connections and socialize virtually. This study employs the Big Five personality theory to empirically test how the personality traits of Generation‐Zimpact on their intentions to socialize using innovative technology (metaverse). With Personal Innovation and Hedonic Motivation as moderators, we use a mixed‐methods approach that employs a qualitative (n= 24) and quantitative study (n= 436) to understand why Generation‐Z is inclined to use the metaverse for socializing. Confirmatory factor analysis and structural equation modeling analyse the data statistically. Results show that Openness has the highest impact on users' intention to adopt the metaverse, followed by Extraversion and Agreeableness. Personal Innovation and Hedonic Motivation variables present evidence of positive moderation with the personality traits. Further, generation differences between cohorts and users' personalities affect their willingness to adopt the metaverse.
KEYWORDS Big Five personality trait theory, community‐building, Hedonic motivation, metaverse, personal innovation, social media, virtual socializing
ABSTRACT
Understanding how Artificial Intelligence (AI) impacts organizational functions supports stakeholders to prepare accordingly and profit from these developments. Adopting a grounded theory approach, this study uses three interlinked stages (in-depth interviews, focus groups and a questionnaire-based survey) to explore the impact of AI on the marketing function of hotels. The results identify ten trends related to AI’s contribution to hotel marketing, clustered in four themes. AI reengineers internal processes and procedures by enabling data and content as catalysts of competitiveness; empowering the augmented worker and performing mass personalization and customization. AI also impacts relationships with stakeholders by determining return on investment; improving sustainability; and governing legal aspects and ethics regarding data use. AI supports networks to which the organizations belong by concentrating and integrating organizations and transforming distribution models. AI transforms customer processes and services by engaging smart and predictive customer care and by employing predictive and augmented product and service design. The study illustrates the changes that AI will likely bring to hospitality and tourism marketing, developing a research agenda and raising discussion points for academic and industry practitioners respectively.
KEYWORDS: AI marketing customization personalization innovation big data
Legitimacy is a fundamental dimension of co-creation as it determines the desirability, suitability, and appropriateness of individuals or organisations in any community. This research explores how users establish legitimacy when co-creating value in online travel communities. The proliferation of online communities propels a bottom-up approach to legitimacy that resides at the micro level within online contexts and can be achieved through discursive legitimacy. The research context focuses on travellers during the COVID period and the online customer-to-customer (C2C) community they formulated. Travellers' posts were analysed based on thematic analysis. Findings reveal the five discursive legitimation strategies used to legitimate or delegitimate proposed co-creation practices in tourism, namely: authorisation, rationalisation, trustification, normalisation and narrativisation. These were employed by multiple online users to influence travellers and were associated with discursive resources (technology affordances) to support narratives during times of contestations. The discursive strategies aided in creating two levels of customer-to-customer value co-created experiences. This research moves away from the dominant institutional approach to provide a novel understanding of legitimacy in tourism: discursive legitimacy, which is more relevant for online customer-to-customer (C2C) travel communities' co-creation practices.
TOURISM AGENDA 2030: The tourism industry plays a critical role in implementing SDGs and delivering sustainable outcomes. This viewpoint paper overviews the nexus between the tourism industry and SDGs and summarizes the potential for the tourism industry to help achieve SDGs and shape a more sustainable future. The SDGs are, however, not be treated individually, but as a network of interrelated goals in an overarching framework (Nunkoo et al., 2021). Table 1 highlights important themes/topics as a conceptual framework for connecting the tourism industry with three sustainability pillars and interrogating the SDG agenda in tourism.
John Fotis University of Bournemouth, United Kingdom
Dimitrios Buhalis University of Bournemouth, United Kingdom
Nicos Rossides MASMI Research Group, Cyprus
ABSTRACT
Social media impacts on the travel industry are predicted to be tremendous, especially in leisure and holiday travel, the industry’s most important segment. There is a plethora of studies focusing on the role and impact of social media in travel related decisions; however most are either medium or community specific. Through an empirical study among travellers from Russia and the other Former Soviet Union (FSU) Republics, this paper provides a comprehensive view of role and impact of social media on the whole travel planning process: Before, during and after the trip, providing insights on usage levels, scope of use, level of influence and trust. Findings suggest that social media are predominantly used after holidays for experience sharing. It is also shown that there is a strong correlation between level of influence from social media and changes made in holiday plans. Moreover, it is revealed that user-generated content is more trusted than official tourism websites, travel agents and mass media advertising.
Keywords: Social media; tourism; travel planning; holidays; role; impact; Russia; Former Soviet Union Republics
https://youtu.be/Buld29lXzUw
Presentation at Nankai University China 25 October 2019
with contribution from Professor Fevzi Okumus
Research, methodology, publications, Journals, SSCI #research #SSCI #journals #publications #publication #publishing #researchgate
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Published by Goodfellow Publishers
Smart Cities: Co-creating experiences, challenges and opportunities
Editors: Dimitrios Buhalis, Babak Taheri, and Roya Rahimi https://easychair.org/cfp/SC1
The Sharing Economy: Perspectives, Opportunities and Challenges
Editors: Babak Taheri, Roya Rahimi, and Dimitrios Buhalis https://easychair.org/cfp/SE1