Severities

Severities are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.

Severities can include any of the main alerting options:

• Call
• SMS
• E-mail
• Push notification
• Critical alert

Critical alert is a mobile app notification that ignores mute switch and Do not Disturb mode.

Create a new severity:

• Go to Escalation policies -> Severities.
• Click Create severity.
• Name your severity. See examples below.
• Select how you want to be alerted in case of an incident.
• Click Save changes.

Now you can use the severity in any of your escalation policies.

3 commonly used severities

• High Severity set to call, e-mail and critical alerts
• Low Severity set to e-mail and push notifications alerting
• SMS only Severity set to SMS alerting

Adjust personal alert settings

Want to customize your own notifications without changing the settings for everybody?

Customize how you'll be notified in Settings → Alerts. Set how we should notify you when an incident with a particular severity occurs.

By default, you'll get notified as configured in severities for your entire team.