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How Zapier works

Zapier makes it easy to integrate CINNOX with Paths by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from CINNOX

A trigger is an event that starts your Zap and runs the workflow. For example, with CINNOX, a trigger could be "New External Contact Created ."

A trigger is the event that kicks off your automated workflow.

Setup an action from Paths by Zapier

An action is what takes place after the automation is triggered. For example, with Paths by Zapier, the action could be "Conditionally run...."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected CINNOX to Paths by Zapier

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your CINNOX to Paths by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect CINNOX and Paths by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New External Contact Created
Triggers when the contact event when the external contact is created.
Trigger
Instant
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External Contact Edited
Triggers when then contact event when the external contact is edited.
Trigger
Instant
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Enquiry Picked Up by Agent
Triggers when the enquiry event when the enquiry status changes to Handling.
Trigger
Instant
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Label Deleted
Trigger the event when there is label deleted
Trigger
Instant
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External Contact Merged
Triggers when the contact event when the external contact is merged.
Trigger
Instant
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New Label Created
Trigger the event when there is new label created
Trigger
Instant
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Transferred External Contact Ownership
Triggers when the contact event when the external contact ownership is transferred.
Trigger
Instant
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- Display Case Number
  Required
Action
Write
- Number Type
  Required
Action
Write
- Text
  Required
Action
Write
- External Contact ID
  Required
- First Name
- Last Name
  Required
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
- Color
- Emoji
- Rules
  Required
Action
Filter

External Contact Deleted
Triggers when the contact event when the external contact is deleted.
Trigger
Instant
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Enquiry Closed
Triggers when the enquiry event when the enquiry status changes to Closed.
Trigger
Instant
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Missed Enquiry
Triggers when the enquiry event when the enquiry status changes to Missed.
Trigger
Instant
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Label Edited
Trigger the event when there is label edited
Trigger
Instant
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New Incoming Enquiry
Triggers when the enquiry event when CX received a new incoming enquiry.
Trigger
Instant
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Receive SMS Delivery Receipts Status
Triggers when the TDR event when the system receives the carrier server delivery status.
Trigger
Instant
Try It
- First Name
- Last Name
  Required
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
- Full Name
  Required
Action
Write
- Room ID
  Required
- Text
  Required
Action
Write
- Number Type
  Required
- Receipient Number
  Required
- Text
  Required
Action
Write
Conditionally run...
Creates a new branch.
Action
Write

Learn how to automate Paths by Zapier on the Zapier blog

About CINNOX

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business.

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About Paths by Zapier

Conditional logic for your Zapier workflows. Paths let your apps take different actions based on conditions you choose.

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