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Consumer affairs

15 September 2024
  • Kendall Jenner holding a can of Pepsi among a crowd of people

    ‘Go woke, go broke’ not true for brands, says global advertising study

    Research shows ad campaigns that are more inclusive have a positive impact on profits, sales and brand worth
14 September 2024
  • Hands in fingerless gloves holding a cup of tea.

    Winter fuel: 780,000 UK pensioners entitled to payment will lose it

  • Work on construction by Southern Water of a new 1km outfall pipe which runs from Swalecliffe Wastewater Treatment Works in Kent out into the North Sea.

    Billpayers in England and Wales tricked into ‘stealth bailout’ of water companies

  • A woman riding a Lime electric hire bike

    UK electric bike hire: how do Lime and Forest stack up for price and convenience?

  • Bristol airport

    Airport parking: £100 fines in Bristol ‘could be unenforceable’

13 September 2024
  • Lloyds Bank signage on a branch

    Lloyds plans to shut another 55 bank branches

    Move will take two-year closure total by 2026 to 292 and includes Halifax, Bank of Scotland and Lloyds brands
  • Branding outside a Vodafone shop in Britain

    Vodafone-Three merger: tens of millions could face higher bills, says UK watchdog

    CMA fears customers least able to afford mobile services would be most affected by deal
  • FHH: stylish extensions : Allerton, Liverpool, Merseyside

    Fantasy house hunt
    Homes in England with stylish extensions – in pictures

    From a barn conversion with a modern annexe to a city centre cottage transformed into a contemporary home
12 September 2024
  • Illustration by Ben Jennings shows Keir Starmer holding an elderly man upside down by the ankles. The man's coins fall from his pockets – and they are swiftly collected by Rachel Reeves

    Politics Weekly UK
    Winter fuel allowance cut: who voted for this? – Politics Weekly UK

    The government saw off a rebellion over its plans to cut winter fuel allowance this week. John Harris speaks to Caroline Abrahams from Age UK about what this winter will look like for millions of pensioners losing out. Plus, he talks to columnist Rafael Behr about whether the technocrats (Starmer and Reeves) are taking the Labour party in the wrong direction
11 September 2024
  • Members of the London Renters Union protest outside the offices of Grainger plc, a UK private landlord company with over 10,000 properties

    Bill to ban landlords in England from rental bidding wars

  • Sunak ‘should apologise for £22bn black hole’, says Starmer during PMQs – video

10 September 2024
  • A white BMW X5

    Consumer champions
    I had insured my car with Churchill … until the police told me I hadn’t

  • Stock image of a smart energy meter.

    Energy suppliers told to improve customer service or face firm action

9 September 2024
  • Oasis perform at Knebworth House, Hertfordshire, 10th August 1996.

    Oasis and Ticketmaster urged to refund fans after ‘dynamic pricing’ debacle

  • Keir Starmer

    Politics Weekly UK
    Politics Weekly Westminster: Winter fuel payments test for Labour – podcast

  • A senior woman holds a gas bill against the windowsill and puts her hands to a radiator; she is wearing a cardigan and the light suggests it is winter

    Why is Labour’s proposed winter fuel payments cut controversial?

  • Three people in heavy expedition gear in a snowy landscape

    Your problems, with Anna Tims
    As a polar guide I need to take a gun to the Arctic. But airlines are freezing me out

8 September 2024
  • Coffee beans with a Fairtrade label.

    Fairtrade charity says people are making ‘conscious’ choice to buy its products

    Group praises nearly 70% of UK adults who bought Fairtrade products in past year despite cost of living crisis
  • Young couple sitting on the dust sheets on the stairs and looking through the paint sample cards

    Money hacks
    How to refurbish your home successfully – and enjoy the journey

    Don’t fall prey to tempting images on Instagram and remember the golden rule: start with a detailed plan
  • Larry Elliott

    Economics viewpoint
    Oasis fans are angry but dynamic pricing benefits consumers too

    Larry Elliott
    The price mechanism is an effective if brutal route to cheap flights abroad and, Labour hopes, affordable housing
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