PROJECT
STAKEHOLDER
MANAGEMENT
Stakeholder Mapping
Project Stakeholder Management
Project Stakeholder Management
includes the processes required to
identify the people, group or organizations
that could impact or be impacted by the
project,
to analyze stakeholder expectation and their
impact on the project,
and to develop appropriate management
strategies for effectively engaging
stakeholders in project decisions and
execution.
Trends and Emerging
Practices
Identifying all stakeholders, not just a
limited set
Ensuring that all team members are
involved
Reviewing the stakeholder community
Consulting with stakeholders (Co-
creation)
Capturing the value of effective
stakeholder engagement (Positive and
Negative)
Tailoring Considerations
Stakeholder diversity
How many? Cultural diversity
Complexity of stakeholder relationship
Level of complexity?
Communication technology
Availability? Technology?
Missing Stakeholders Lead to Missing
Requirement.
Identify Stakeholders
Identify Stakeholders
Process of identifying
People, groups or organizations that could
impact or be impacted by a decision,
activity, or outcome of the project,
Analyzing and documenting relevant
information regarding their interest,
involvement, interdependencies, influence,
and potential impact on project success
Enable the project team to appropriate
focus for engagement of each stakeholder
or group of stakeholders.
Identify Stakeholders
Inputs
Project charter
Business documents
Project management plan
Project documents
Agreements
Enterprise Environmental Factors
Organizational Process Assets
Identify Stakeholders
Tools and Techniques
Expert Judgement
Data gathering
Questionnaires and surveys
Brainstorming
Data Analysis
Stakeholder Analysis
Interest
Rights
Ownership
Knowledge
Contribution
Document analysis
Identify Stakeholders
Tools and Techniques
Data presentation
Power/interest grid, power/influence,
or impact/influence grid
Stakeholder cube
Salience model
Direction of influence
Prioritization
Meetings
Power/Interest Grid
Stakeholder Analysis
Stakeholder Analysis -
Example
Stakeholder cube
Salience Model
Salience Model
Definitive
All three attributes
Expectant
Two of the three attributes
Latent
One of the three potential attributes
Non Stakeholders
No attribute
Salience Model
Salience Model
Identify Stakeholders
Output
Stakeholder Register
Identification
Information
Assessment Information
Stakeholder Classification
Change Requests
Identify Stakeholders
Output
Project Management Plan Updates
Requirement management plan
Communication management plan
Risk management plan
Stakeholder engagement plan
Project documents updates
Assumption log
Issue log
Risk register
Plan Stakeholder
Management
Process of developing approaches to
involve project stakeholders based on
their needs, expectations, interest, and
potential impact on the project.
Provides a actionable plan to interact
effectively with project stakeholders.
Plan Stakeholder
Management
Plan Stakeholder
Management
Inputs
Project Charter
Project Management Plan
Resourcemanagement plan
Communication management plan
Risk management plan
Plan Stakeholder
Management
Inputs
Project Documents
Assumption log
Change log
Issue log
Project schedule
Risk register
Stakeholder register
Agreements
Enterprise environmental factors
Organizational process assets
Plan Stakeholder
Management
Tools and Techniques
Expert Judgment
Data Gathering
Data Analysis
Decision Making
Data Presentation
Mind mapping
Stakeholder engagement assessment matrix
Meetings
Plan Stakeholder
Management
Stakeholders Engagement Assessment
Matrix
Plan Stakeholder
Management
Outputs
Stakeholder Management Plan
Engagement Levels
Interrelationship and information requirements
Manage Stakeholder Engagement
Process of communicating and working
with stakeholders to meet their
needs/expectations, address issues, and
foster appropriate stakeholder
involvement.
Allow project manager to increase
support and minimize resistance from
stakeholders.
Manage Stakeholder Engagement
Manage Stakeholder Engagement
Engaging stakeholders at appropriate stage to
obtain, confirm or maintain their continued
commitment to the success of the project
Managing stakeholder expectation through
negotiation and communication
Addressing any risk or potential concerns
related to stakeholder management and
anticipating future issues that may be raised
by stakeholders
Clarifying and resolving issues that have been
identified
Manage Stakeholder Engagement
Inputs
Project Management Plan
Communication management plan
Risk management plan
Stakeholder management plan
Change management plan
Project Documents
Change log
Issue log
Lessons learned register
Stakeholder register
Enterprise Environmental Factors
Organizational Process Assets
Manage Stakeholder Management
Tools and Techniques
Expert judgement
Communication Skills
Interpersonal and team skills
Conflict management
Cultural awareness
Negotiation
Observation/conversation
Political awareness
Ground Rules
Meetings
Managing Conflict
BATNA-Best Alternative to a
Negotiated Agreement
ZOPA-Zone of Possible Agreement
Manage Stakeholder Engagement
Outputs
Change Requests
Project Management Plan Updates
Communication management plan
Stakeholder engagement plan
Project Documents Updates
Change log
Issue log
Lesson learned register
Stakeholder register
Stakeholder Engagement
Stakeholder Engagement
Monitor Stakeholder Engagement
Process of monitoring overall project
stakeholder relationships and tailoring
strategies through modification of
engagement strategies and plans.
It will maintain or increase the efficiency
and effectiveness of stakeholder
engagement activities as the project
evolves and its environment changes.
Monitor Stakeholder Engagement
Monitor Stakeholder Engagement
Inputs
Project Management Plan
Resource management plan
Communication management plan
Stakeholder engagement plan
Project Documents
Issue Log
Lessons learned register
Project communication
Risk register
Stakeholder register
Work Performance Data
Enterprise Environmental Factors
Organizational Process Assets
Monitor Stakeholder Engagement
Tools and Techniques
Data Analysis
Alternativeanalysis
Root cause analysis
Stakeholder analysis
Decision Making
Multicriteria decision analysis
Voting
Data Presentation
Monitor Stakeholder Engagement
Tools and Techniques
Communication Skills
Feedback
Presentation
Interpersonal and Team Skills
Active listening
Cultural awareness
Leadership
Networking
Political awareness
Meetings
Monitor Stakeholder Engagement
Outputs
Work Performance Information
Change Requests
Project Management Plan Updates
Resource management plan
Communication management plan
Stakeholder engagement plan
Project Documents Updates
Issue log
Lessons learned register
Risk register
Stakeholder register
Organizational Process Asset Updates
