CONFLICT
MANAGEMENT
IN
ORGANIZATION
A Study on Conflict Management Techniques and Their Impact
S
Mohd Sohail
BBA 3 ‘B’
CONTENT
01 Introduction
02 Objectives
03 Research Methodology
04 Conflict Management Strategies
05 Analysis
06 Conclusion
INTRODUCTION
Conflict management refers to Importance
identifying, addressing, and Conflict is inevitable in workplaces but can affect
resolving disputes within an productivity, efficiency, and employee morale if not
organization effectively. managed properly.
Managed conflict can foster innovation and better
teamwork.
Managed conflict can foster innovation and better
teamwork.
Scope Study
This presentation explores the role of conflict in
organizations, how different conflict levels affect
performance, and strategies for effective management.
OBJECTIVES • Early Conflict Identification
• Recognize potential issues before they escalate into major
conflicts. Understanding the Causes
• Analyze common triggers such as miscommunication, role
ambiguity, or resource scarcity.
• Encouraging Open Communication
• Foster a safe space for employees to share concerns
without fear of retribution.
• Finding Win-Win Solutions
• Develop solutions that satisfy the needs of all parties
involved.
• Strengthening Team Relationships
• Use conflict resolution as an opportunity to build trust
among team members.
• Defining Clear Processes
• Ensure everyone understands how to report and resolve
conflicts.
RESEARCH METHODOLOGY
Sample Population Data Collection Variables Study
Methods
Employees from four • Surveys to gather • Frequency of conflicts.
different organizations quantitative data. • Conflict response styles
participated in the study • Interviews to collect used by employees.
qualitative insights on • Impact of conflicts on
conflict styles and employee individual and organizational
experiences. performance.
Approach:
The study measured the effectiveness of various conflict management
DATA High Conflict Levels (Level C)
ANALYSIS • Lead to performance decline and damaged relationships.
Key • Create hostility among team members and reduce productivity.
• Findings
83% of respondents
reported experiencing
conflicts in the workplace. Common Causes of Conflict:
• Government sector
employees showed
• Poor communication: Misunderstandings between employees.
higher performance
impacts from conflicts • Unclear roles: Lack of clarity on job responsibilities.
compared to those in the • Scarcity of resources: Competition for limited tools or support.
private sector.
• Optimal conflict levels
(Level B) lead to better Functional vs Dysfunctional Conflicts
innovation and improved
performance.
• Functional conflict: Can enhance creativity and teamwork.
• Dysfunctional conflict: Leads to disengagement and poor performance.
CONFLICT MANAGEMENT
STRATEGIES
• Assertively pursuing
• Ignoring conflict in • Working together to
one’s own interests at
hopes it will resolve achieve a solution that
the expense of others.
itself. benefits all parties.
• Useful in emergency
• Best used for minor • Ideal for complex issues
situations where quick
disputes or when requiring long-term
decisions are needed.
emotions are running solutions.
high temporarily.
Avoiding Accommodating Competing Compromising COLLABORATING
• Prioritizing the other • Finding a middle ground
person’s needs over where both parties
your own to maintain sacrifice something.
harmony. • Ensures partial
• Works well in satisfaction for both
relationships where sides.
preserving goodwill is
important.
CONCLUSION
Conflict is Inevitable:
Every workplace experiences conflict, but it can be constructively managed.
Optimal Conflict Levels Enhance Performance:
Moderate levels of conflict foster innovation, cooperation, and better outcomes.
Role of Managers:
Managers must act as mediators and problem-solvers, ensuring conflict doesn’t escalate.
Need for Training and Awareness:
Employees must learn to differentiate personal conflicts from work-related issues.
Regular training is essential to build conflict management skills.
Continuous Improvement:
Conflict resolution strategies should be periodically reviewed and improved for long-term success.
THANK YOU
FOR YOUR ATTENTION
