EMERGENCY
SITUATION IN
HOTEL ROOMS
What is the definition and meaning of
hotel?: a place that has rooms in
which people can stay especially
when they are traveling : a place that
provides food, lodging, and other
services for paying guests. check into
a hotel.
What is loss prevention?
Loss prevention is the name given to the
activities that help provide anticipatory
safety measures for the prevention of
accidents. Loss prevention minimizes
waste by avoiding spills and leaks from
equipment during the process.
Security department
• A department responsible for the security of
the institution’s property and workers.
Synonyms: security. Type of: department,
section. A specialized division of a large
organization.
Rooms Division
• The rooms division manager is
responsible for Executive Housekeeping
and Front Office. He/she manages the
general operation of the Front Office
e.g. Reception, Reservations,
Concierge, Switchboard and Night
Management.
10 types of emergency situation in hotel
1. Bomb Threat emergency.
2. Fire Threat Emergency.
3. Death of an In-house Guest in the hotel.
4. Accident emergency.
5. Lost and Found.
6. Theft emergency.
7. Illness and Epidemic emergency.
8. Vandalism.
9. Damage to property by the guest.
10. Handling drunken guests.
Accident Emergency
Situation:Accidents can take place in the
hotels at any point in time due to faulty stairs,
ramps, and balconies and even due to the
parking places. The hotels should ensure that
handrails and non-slip surfaces are used while
framing the architecture plan for the hotels.
Bomb Threat Emergency Situation:In
case of any call received regarding the bomb threat, the
hotel should tie up with the local police authority and
follow their instructions. The person who receives the call
should take complete details of the situation and should
even try to note down the voice and accent of the person
calling regarding a bomb threat. Immediately the hotel
should inform the anti-bomb squad and should defuse
the bomb after locating the place where it is planted.
Fire Threat Emergency Situation:Fire is
the most common emergency that could
break in the hotel at any point in time. The
most probable reason for a fire break in the
hotels can be a kitchen or faulty wirings in
the hotel. The concerned staff should be
immediately informed and the fire brigade
should be informed immediately.
Death of an In-House Guest in the
Hotel:Whenever information comes
regarding the death of an in-house guest the
Front Office Manager should be reported
directly who informs the General Manager
and the Security Manager. Later on, the
police authority is even told and the hotel
doctor is summoned to confirm the death of
the guest.
Accident Emergency Situation:Accidents
can take place in the hotels at any point in
time due to faulty stairs, ramps, and
balconies and even due to the parking places.
The hotels should ensure that handrails and
non-slip surfaces are used while framing the
architecture plan for the hotels.
Theft Emergency Situation:
The front desk has cash with them so
there is also the possibility of theft.
Also, there are belongings of in-house
guests. To discourage theft, the front
office should inform the guest to deposit
their valuables in the safety deposit
locker.
Illness and Epidemics Emergency
Situation:
There should always be a Doctor on call
available for the hotel so that in case
any guest suffers from any kind of
problem he /she can be given the
concern treatment as soon as possible.
Vandalism:
The front office staff must call hotel security
and order the main door to be locked. If the
situation gets out of hand then the security
manager should call the police immediately.
Damage to property by the guest
The front office cashier is instructed to raise a
charge for the value of the damages to the
property, a responsible guest will never argue
but if he does the subject to be referred to
the general manager.
Handling Drunken Guests:
A drunken guest may disturb another
guest. To avoid this, the drunken guest
should be escorted to an isolated area
like a back office. Hotel staff should
calmly handle the situation by following
the SOP for Handling drunken guests.
Thank you!
