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Team Lead Training

This document discusses key skills for effective team building and leadership in a retail environment. It outlines 7 skills leaders should have: 1) multi-tasking and prioritizing projects, 2) making quick but informed decisions, 3) motivating employees through leadership, communication of expectations and goal-setting, 4) having strong organizational abilities, 5) communicating effectively through listening and body language, 6) leading by example such as making the first sale of the day, and 7) finding a balance between employee relationships and maintaining performance standards. Successful retail leaders demonstrate multi-tasking, decision-making, motivation, organization, communication and sales skills to build a smoothly functioning team and store.

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Gloria Raju
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192 views12 pages

Team Lead Training

This document discusses key skills for effective team building and leadership in a retail environment. It outlines 7 skills leaders should have: 1) multi-tasking and prioritizing projects, 2) making quick but informed decisions, 3) motivating employees through leadership, communication of expectations and goal-setting, 4) having strong organizational abilities, 5) communicating effectively through listening and body language, 6) leading by example such as making the first sale of the day, and 7) finding a balance between employee relationships and maintaining performance standards. Successful retail leaders demonstrate multi-tasking, decision-making, motivation, organization, communication and sales skills to build a smoothly functioning team and store.

Uploaded by

Gloria Raju
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Team Building

&
Leadership
Contents of this Presentation
1.Key skills of a good leader & help the
business grow.
2.Some routine activities that can help
build a smooth functioning store.
1. Multi-tasking
Good leaders must be able to oversee all the employees, keeping
their abilities and weaknesses in mind while prioritizing multiple
projects. I call this being up the blimp, looking at the action on
the field rather than being in the game.
That's the most effective way to develop and use their problem-
solving skills. The best leaders multi-task and balance these
priorities without losing productivity.
2. Decision-making
An effective leaders has the ability to evaluate and decide which are
crucial to the success of your store. Retail often means actions must be
acted upon quickly, but making the right decision rapidly without
mistakes means evaluating information to weed through what is
important and what isn't.
You don't want a leaders who looks at a situation over and over without
making a decision - right or wrong. Keep one and you'll lose sleep,
profits, and lots of sales opportunities.
3. Leadership
The best leaders know how to get the most out of their team by using
their people management skills, listening skills, and problem-solving
skills to encourage their associates and sustain employee
engagement.
That means using judicious, constructive criticism instead of
belittling. It means treating others with respect instead of "my way or
the highway". It means leading by example instead of doing as I say.
These leadership skills inspire employees to give their best.
4. Motivation
This goes hand-in-hand with leadership. To be effective as
how to motivate retail employees a team leader, you need to
learn, motivation to do well is internal.
Successful retail leaders are able to nurture that along with
clear performance expectations. Setting goals will keep
leaders focused on the long-term success of your company.
5. Organizational skills
A leaders must be able to look for areas in which the rules or
procedures of the company can be improved. Millennial
employees are very good at seeing these things when they first
start, so be open to their problem-solving skills.
Streamlining procedures, hiring the best associates, training
them correctly, and cutting costs are several ways a good leader
demonstrates these skills.
6. Effective communication
Only a small percentage of communication is the spoken word. Body
language, facial expressions, and tone of voice all combine with words
to convey a message.
The best leaders have developed the ability to not only communicate
the points they are trying to make but also to truly listen to those
around them. True communication skill means smartphone off and
eyes looking at the person as they strive to hear, rather than speak.
7. Making the first sale of the day
When your employees see you actively selling that first customer, it makes it much
harder for those associates to stand behind your counter and groan "No one's buying".
Maybe that means waiting on several customers out on the sales floor until they make
that happen, but the example to your team is better than any caffeinated drink,
breaking news, or social media notification.
And this is on top of the most basic abilities to be on time every day, stay late when
needed without grousing, and pitch in when it is busy without having to be asked.
And these skills give them the ability to create and sustain customer experience
excellence in their store.
Finding Balance
Successful retail managers usually balance employee relationships with task-
direction. Employees ultimately work more effectively and efficiently if they feel the
manager cares about them, but also communicates and maintains performance
expectations. An overly relational-oriented manager can fall short when employees
feel little pressure to perform. The business may become too focused on group
harmony and less focused on meeting the needs of customers. Happy retail
employees also find balance in serving customers and completing other tasks
efficiently, such as stocking shelves, checking inventory and cleaning.
THANK
YOU!...
HAVE A

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