PRODUCT
KNOWLEDGE
TRAINING
FOR ADMINISTRATIVE STAFF PT UPKING STEEL INDONESIA
Training goals
TRAINING GOALS
• Understand the outline of the production activities of the company PT Upking Steel Indonesia
• Customize every process of Production & Distribution activities so that it can be applied by
each administrative department
• Add insight about the mild steel raw material manufacturing industry
Manufacturing company flow process
MANUFACTURING COMPANY PRODUCTION FLOW PROCESS
Input Process Output
(Raw (Manufacturin (Finished
Materials) g) Product)
PT Upking Steel Indonesia is a mild steel raw material manufacturing company.
The manufacturing process carried out is the Steel Color Coating Line
Raw materials
RAW MATERIALS
(PURCHASE)
GALVALUME / PAINT / CAT CHEMICAL LIQUID FOR
BAJA LAPIS PRETREATMENT
PROCESS
ALUMINIUM SENG
(BjlAS)
Degreasing agent
Passivation Solution
Diluent
Coil galvalume
RAW MATERIALS
COIL GALVALUME
Coil galvalume label explanation
RAW MATERIALS
COIL GALVALUME
A = Product Certificate
B = Galvalume coil manufacturer name
C = Product Name
D = Net Weights (Ton)
E = Gross Weight (Ton)
F = Dimension (mm)
G = Specification / Grade
H = Date Of Production
I = Aluminium Zinc Coating
J = Inspector
K = Coil Number
L = Made in
M = Barcode column
Manufacturing process
MANUFACTURING
PROCESS
Manufacturing powers
MANUFACTURING
POWERS
MANPOWER ELECTRICITY SOLAR OIL
Finished product
OUTPUT
FINISHED GOODS
PPGL COIL
PREPAINTED
GALVALUME
Baja Lapis Aluminium Seng
Berwarna
(BJLASW)
Sales Distribution
SALES
DISTRIBUTION
Definitions
QC
Companies / parties who want to buy the product The team that checks the quality of the product
Customer
DELIVERY
Person in charge of offering products and providing aftersales Delivery fleet to make all kinds of deliveries
Sales service to customers
The team in charge of carrying out the
Production The team in charge of doing administrative work in the production process of goods from input,
Warehouse Admin production and warehouse sections Production & Warehouse
process, output, and storage
Order Scheme
ORDER SCHEME
6) The Production Team notifies the Customer via Sales that the order from the sales customer is ready to be shipped
Sales
2) Sales check warehouse stock
/ production capabilities to the
production & Warehouse admin
team 5) After the order administration is
complete, the admin team gives orders to
the production team to prepare customer
1) Customer order orders
Production & Warehous
3) The sales contract is given to the Production
salesperson to be signed by the 7) Before being
customer Warehouse Admin sent to the
customer, the
product will go
through the
Quality Control
stage first
Customer 4) The contract is signed by the customer along with payment settlement
QC
8) Products ordered by
DELIVERY customers are ready to be
9) Products ordered by customers are delivered to the customer's shipped after passing QC
Warehouse, along with travel documents & payment notes
AFTERSALES SCHEME
6) The Warehouse and production admin team gives
orders to prepare replacement goods for customers
Sales 5) The QC team confirms that the product
received by the customer is eligible for a return
2) Sales contact production and
warehouse admins to follow up
on customer complaints 3) Admin contacted the QC team for
Production QC
1) Customer complain field checks
Warehouse Admin
4) The QC team together with the sales concerned checks the products that the customer complains about
8) After checking, the replacement
item is ready to be sent to the
Customer customer's location 7)
Replacement
items were
checked
back by the
QC team
9) Replacement products are delivered to the customer's DELIVERY
Warehouse, along with travel documents and notes
Production & Warehouse
THE END
