Step 7: research design
7.1: Data collection and analysis
Research limitations WHY
7.2: Population and sampling
– What is the research population (unit & level of
analysis)
– Sampling (representative sample) or complete census
– Sample type and size (table or equation)
The impact of product quality on customer
satisfaction: the case study of x company
1
Sampling Methods
probability or non-probability
2
Sampling
• Sampling Methods: population list (data-
base) up-to-date and complete
• Random Samples – equal chance of
anyone being picked
– May select those not in the target group –
indiscriminate
– Sample sizes may need to be large
to be representative
– Can be very expensive
3
Sampling
• Stratified or Segment Random
Sampling
– Samples on the basis of a representative
strata or segment
– Still random but more focussed
– May give more relevant information
– May be more cost effective
4
Sampling
• Quota Sampling
– Again – by segment
– Not randomly selected
– Specific number on each segment are
interviewed, etc.
– May not be fully representative
– Cheaper method
5
Sampling
• Cluster Sampling
– Primarily based on geographical areas or ‘clusters’
that can be seen as being representative of the whole
population
• Multi-Stage Sampling
– Sample selected from multi-stage
sub-groups
• Snowball Sampling
– Samples developed from contacts
of existing customers – ‘word of mouth’ type
approach!
6
Primary Research
7
Primary Research
• Primary Research
– First hand information
– Expensive to collect, analyse and evaluate
– Can be highly focussed and relevant
– Care needs to be taken with the approach and
methodology to ensure accuracy
– Types of question – closed – limited information
gained; open – useful information but difficult to
analyse
8
Quantitative and Qualitative Information:
• Quantitative – based on numbers – answer
a question starts by what and How much??
To describe and illustrate one phenomenon
• Qualitative – more detail – tells you why,
when and how! To investigate such a
phenomenon