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    Total Quality Management (TQM) - Anil Mishra

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    Anil Mishra
    This document discusses total quality management and its implementation in libraries. It defines total quality management and its key dimensions. It outlines factors that enable proper TQM implementation, including establishing a supportive learning environment, asking students to do useful and quality work, and having students evaluate their own work. The document proposes implementing an ERP system and strategic planning with commitment and continuous improvement to facilitate TQM in libraries.

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    Total Quality Management (TQM) - Anil Mishra

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    Anil Mishra
    94 views15 pages
    This document discusses total quality management and its implementation in libraries. It defines total quality management and its key dimensions. It outlines factors that enable proper TQM implementation, including establishing a supportive learning environment, asking students to do useful and quality work, and having students evaluate their own work. The document proposes implementing an ERP system and strategic planning with commitment and continuous improvement to facilitate TQM in libraries.

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    This document discusses total quality management and its implementation in libraries. It defines total quality management and its key dimensions. It outlines factors that enable proper TQM implementation, including establishing a supportive learning environment, asking students to do useful and quality work, and having students evaluate their own work. The document proposes implementing an ERP system and strategic planning with commitment and continuous improvement to facilitate TQM in libraries.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    94 views15 pages

    Total Quality Management (TQM) - Anil Mishra

    Uploaded by

    Anil Mishra
    This document discusses total quality management and its implementation in libraries. It defines total quality management and its key dimensions. It outlines factors that enable proper TQM implementation, including establishing a supportive learning environment, asking students to do useful and quality work, and having students evaluate their own work. The document proposes implementing an ERP system and strategic planning with commitment and continuous improvement to facilitate TQM in libraries.

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    You are on page 1of 15

    Anil Kumar Mishra

    LIO, NCHRC, NIHFW


    New Delhi
    Email id: anilmlis@gmail.com
    Blog: http://anilkmishra.blogspot.com
     Total – Made up of whole

     Quality – Degree of Excellence of a Product or


    Service

     Management – Act , art , or manner of handling,


    controlling, directing etc
      Total Quality Management is not a destination, but a journey to-ward
    improvement.
    (Hunt, Managing for quality 1991)
     Quality is conformance to requirements.
    (Philips B Crosby)

     A predictable degree of uniformity and dependability at low cost and


    suited to market.
    (W. Edwards Deming)
     A committed and involved management to provide
    long term top to bottom organizational support.
     An unwavering focus on the customer, both
    internally and externally
     Effective involvement & utilization of the entire
    workforce
     Continuous improvement of the business &
    production process
     Treating supplier as a partners
     Establish performance measures for the processes.
    Q= P/E

    DIMENSIONS OF QUALITY
    Q= (P, F, C, R, D,S, R,A, R)
     Incremental changes lead to continuous improvement
    quick solutions may yield only partial results.
     Provides a method of improving services to users in a
    period to similar resources.
     Helps break down barriers between library departments
    and improves communication within the organization.
     Improves the level of training given to staff thus
    increasing skills.
     Increases staff participation in decision making, thus
    increasing the feeling of “ownership” of decisions and
    directions once charted.
     Forces library managers to develop leadership skills
    interested in replaying power with in position to obtain
    results.
    Six Factors enables the Proper Implementation of TQM
     There must be a warm, supportive learning
    environment.
     Students should be asked to do only useful work.
     Students should be asked to do the best they can do.
     Students should be asked to evaluate their own
    work and improve it.
     Quality work should always feel good.
     Quality work should never be destructive.
     To Implement ERP (Enterprise Resource Planning
    System) for Specific module for College And
    Industrial Libraries.
     By formulating Strategic plans with commitment .
     By Continuous improvement.
     Flexible System for Libraries.
     Quality Improvement.
     Computerized System for Allocation And
    Distribution.
     By Fulfilling Ethical Responsibilities
     Gradual Review and Updates.

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