INTRODUCTION TO

SYSTEMS ANALYSIS AND

DESIGN:
AN AGILE, ITERATIVE APPROACH

SATZINGER | JACKSON | BURD

CHAPTER 3
Chapter 3

Systems Analysis and Design in a Changing World, 6th Edition 1

Use Cases
Chapter 3

Introduction to Systems
Analysis and Design:
An Agile, Iteractive Approach
6th Ed

Satzinger, Jackson & Burd

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Chapter 3 Outline
 Use Cases and User Goals
 Use Cases and Event Decomposition
 Use Cases and CRUD
 Use Cases in the Ridgeline Mountain
Outfitters Case
 User Case Diagrams

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Learning Objectives
 Explain why identifying use cases is the key to defining
functional requirements
 Describe the two techniques for identifying use cases
 Apply the user goal technique to identify use cases
 Apply the event decomposition technique to identify use
cases
 Apply the CRUD technique to validate and refine the list
of use cases
 Describe the notation and purpose for the use case
diagram
 Draw use case diagrams by actor and by subsystem

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Overview
 Chapter 2 provided an overview of systems analysis
activities, functional and non-functional requirements,
modeling, and information gathering techniques
 This chapter focuses on identifying and modeling the key
aspect of functional requirements– use cases
 In the RMO Tradeshow System from Chapter 1, some
use cases are Look up supplier, Enter/update product
information, Enter/Update contact information
 In this chapter’s opening case Waiters on Call, examples
of use cases are Record an order, Record delivery,
Update an order, Sign in driver, Reconcile driver
receipts, Produce end of day deposit slip, and Produce
weekly sales reports
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Use Cases
 Use case— an activity that the system performs,
usually in response to a request by a user
 Use cases define functional requirements
 Analysts decompose the system into a set of
use cases (functional decomposition)
 Two techniques for Identifying use cases
 User goal technique
 Event decomposition technique
 Name each use case using Verb-Noun

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User Goal Technique
 This technique is the most common in industry
 Simple and effective
 Identify all of the potential categories of users of
the system
 Interview and ask them to describe the tasks the
computer can help them with
 Probe further to refine the tasks into specific
user goals, “I need to Ship items, Track a
shipment, Create a return”

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User Goal Technique
Some RMO CSMS Users and Goals

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User Goal Technique:
Specific Steps
1. Identify all the potential users for the new system
2. Classify the potential users in terms of their
functional role (e.g., shipping, marketing, sales)
3. Further classify potential users by organizational
level (e.g., operational, management, executive)
4. For each type of user, interview them to find a list
of specific goals they will have when using the
new system (current goals and innovative
functions to add value)

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User Goal Technique
Specific Steps (continued)
5. Create a list of preliminary use cases
organized by type of user
6. Look for duplicates with similar use case
names and resolve inconsistencies
7. Identify where different types of users need the
same use cases
8. Review the completed list with each type of
user and then with interested stakeholders

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Event Decomposition
Technique
 More Comprehensive and Complete Technique
 Identify the events that occur to which the system
must respond.
 For each event, name a use case (verb-noun) that
describes what the system does when the event
occurs
 Event– something that occurs at a specific time
and place, can be described, and should be
remembered by the system

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Events and Use Cases

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Types of Events
 External Event
 an event that occurs outside the system, usually
initiated by an external agent or actor
 Temporal Event
 an event that occurs as a result of reaching a
point in time
 State Event
 an event that occurs when something happens
inside the system that triggers some process
 reorder point is reached for inventory item
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External Event Checklist
 External agent or actor wants something resulting
in a transaction
 Customer buys a product
 External agent or actor wants some information
 Customer wants to know product details
 External data changed and needs to be updated
 Customer has new address and phone
 Management wants some information
 Sales manager wants update on production plans

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Temporal Event Checklist
 Internal outputs needed at points in time
 Management reports (summary or exception)
 Operational reports (detailed transactions)
 Internal statements and documents (including
payroll)
 External outputs needed at points of time
 Statements, status reports, bills, reminders

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Finding the actual event that affects
the system

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Tracing a sequence of transactions
resulting in many events

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Perfect Technology
Assumption
 Don’t worry about functions built into system because
of limits in technology and people. Wait until design.

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Event Decomposition Technique:
Specific Steps
1. Consider the external events in the system
environment that require a response from the
system by using the checklist shown in Figure 3-3
2. For each external event, identify and name the use
case that the system requires
3. Consider the temporal events that require a
response from the system by using the checklist
shown in Figure 3-4
4. For each temporal event, identify and name the use
case that the system requires and then establish the
point of time that will trigger the use case

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Event Decomposition Technique:
Specific Steps (continued)
5. Consider the state events that the system might
respond to, particularly if it is a real-time system in
which devices or internal state changes trigger use
cases.
6. For each state event, identify and name the use
case that the system requires and then define the
state change.
7. When events and use cases are defined, check to
see if they are required by using the perfect
technology assumption. Do not include events that
involve such system controls as login, logout,
change password, and backup or restore the
database, as these are put in later.
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Event Decomposition
Technique: Benefits
 Events are broader than user goal: Capture
temporal and state events
 Help decompose at the right level of analysis: an
elementary business process (EBP)
 EBP is a fundamental business process performed
by one person, in one place, in response to a
business event
 Uses perfect technology assumption to make sure
functions that support the users work are identified
and not additional functions for security and
system controls

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Use Cases and CRUD
Technique
 CRUD is Create, Read/Report, Update, and
Delete (archive)
 Often introduced in database context
 Technique to validate, refine or cross-check
use cases
 NOT for primarily identifying use cases

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Use Cases and CRUD
Technique
 For Customer domain class, verify that there are
use cases that create, read/report, update, and
delete (archive) the domain class

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CRUD Technique
Steps
1. Identify all the data entities or domain classes involved
in the new system. (more in Chapter 4)
2. For each type of data (data entity or domain class),
verify that a use case has been identified that creates a
new instance, updates existing instances, reads or
reports values of instances, and deletes (archives) an
instance.
3. If a needed use case has been overlooked, add a new
use case and then identify the stakeholders.
4. With integrated applications, make sure it is clear
which application is responsible for adding and
maintaining the data and which system merely uses
the data.
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CRUD Technique
Use Case vs. Domain Class Table
 To summarize CRUD analysis results, create a
matrix of use cases and domain classes
indicating which use case C, R, U, or D a domain
class

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Use Cases and
Brief Use Case Descriptions
 Brief use case description is often a one
sentence description showing the main steps in a
use case

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RMO
CSMS
Project
Use
Cases

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RMO
CSMS
Project
Use
Cases

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RMO
CSMS
Project
Use
Cases

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RMO
CSMS
Project
Use
Cases

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Use Case Diagrams
 Use case diagram— a UML model used to graphically
show uses cases and their relationships to actors
 Recall UML is Unified Modeling Language, the
standard for diagrams and terminology for developing
information systems
 Actor is the UML name for a end user
 Automation boundary— the boundary between the
computerized portion of the application and the users
who operate the application

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Use Case Diagrams
Symbols

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Use Case
Diagrams

Draw for each

subsystem

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Use Case
Diagrams

Draw for
actor, such as
customer

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Use Case Diagrams
Draw for internal RMO actors

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Use Case Diagrams
The <<Includes>> relationship
 A relationship between use cases where one use case is
stereotypically included within the other use case— like a
called subroutine. Arrow points to subroutine

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Use Case Diagrams:
Steps
1. Identify all the stakeholders and users who would
benefit by seeing a use case diagram
2. Determine what each stakeholder or user needs to
review in a use case diagram: each subsystem, for
each type of user, for use cases that are of interest
3. For each potential communication need, select the use
cases and actors to show and draw the use case
diagram. There are many software packages that can
be used to draw use case diagrams
4. Carefully name each use case diagram and then note
how and when the diagram should be used to review
use cases with stakeholders and users
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Summary
 This chapter is the first of three that focuses on
modeling functional requirements as a part of systems
analysis
 Use cases are the functions identified, the activities the
system carries out usually in response to a user
request
 Two techniques for identifying use cases are the user
goal technique and the event decomposition technique
 The user goal technique begins by identifying end
users called actors and asking what specific goals they
have when interacting with the system
 The event decomposition technique begins by
identifying events that occur that require the system to
respond. Introduction to Systems Analysis and Design, 6th Edition 38
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Summary
 Three types of events include external, temporal, and
state events
 Brief use case descriptions are written for use cases
 The CRUD technique is used to validate and refine the
use cases identified
 The use case diagram is the UML diagram used to
show the use cases and the actors
 The use case diagram shows the actors, the
automation boundary, the uses cases that involve each
actor, and the <<includes>> relationship.
 A variety of use case diagrams are draw depending on
the presentation needs of the analysis
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