IT Essentials 5.

0 Overview
February 2013

Overview

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2 3 4

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Instructor Training

Course Design

Virtual Learning Tools

Scope and Sequence

Equipment

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Subtitle: Size 24, Left Aligned

A comprehensive overview of computer hardware

and software with an introduction to advanced concepts

Designed for students pursuing careers in IT who

want practical knowledge of how different types of computing devices work

Interactive learning experience with hands-on

labs, assessments that provide immediate diagnostic feedback, Cisco Packet Tracer simulation activities, and virtual learning tools
CompTIA Approved Quality Content; helps

students prepare for latest CompTIA A+ certification exams

Available in Cisco NetSpace with improved

learning and teaching capabilities

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 New course design aligns with CompTIA A+ exam topics New and updated content
New mobile device content New client side virtualization skills Expanded Windows 7 OS topics Increased troubleshooting skills Increased networking and security skills Updated skills review exam New checkpoint exam and practice final exam Reported errors in prior version corrected

Updated Cisco Packet Tracer activities

Packet Tracers rich simulation environment allows students to experiment with network behavior and develop problem solving and troubleshooting skills
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 ITE 5.0 is available on Cisco NetSpace

Users must upgrade to Cisco NetSpace to access course materials

Instructor training classes are only available on NetSpace

Benefits of NetSpace course delivery

Curriculum can be accessed through mobile devices Improved user interface experience
Ability to control size of font, chapter text area, and media area

Course management flexibility for instructors

Ability to add course content, including videos, documents, and links Ability to add assignments and add or modify quizzes Ability to reorder course chapters

Communication and collaboration tools, including groups, discussion threads, and course calendar with automatic notifications

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 Click chapter links to access chapter content

Click shaded part of scroll bar to expand or minimize text and media screens

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Click 1: Launch Course

Instructors can add links or content as assignments with due dates Assignments also appear in My Tasks area on the homepage

Click 3: Launch Content

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Instructors can use the Course Syllabus to present the overall course flow

Due dates set by the instructor are clearly displayed in the flow
Due dates can be reflected on the course calendar as well

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 Offers a comprehensive introduction to the IT industry Provides interactive exposure to personal computers,

hardware, mobility, and operating systems

Learning by doing: hands-on activities and labs help

students become familiar with how to safely and securely install, configure, maintain, upgrade, and troubleshoot computer systems
Anytime learning: course text, assignments, quizzes,

and discussions are supported on mobile devices

Immediate feedback on assessment questions helps

students monitor progress and reinforces learning

Helps students prepare for CompTIA A+ certification

exams
Supports development of career skills needed to

succeed in entry-level IT jobs

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 Students seeking career-oriented, entry-level hardware and software skills to prepare

for careers in technical support roles and information and communications technology (ICT)
Students who want to gain skills and working knowledge of how computers work, how

to assemble computers, and how to troubleshoot hardware and software issues

Students at many education levels and types of institutions including high schools,

secondary schools, universities, colleges, career and technical schools, and nontraditional learning environments such as community organizations

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Network Professional Network Specialist Network Associate Network Technician IT Technician Assessments, Packet Tracer, Aspire, Passport21 to Entrepreneurship

CCNP
Health Health Information Information Networking Networking CCNA Discovery IT Essentials CCNA Exploration

CCNA Security

Student Networking Knowledge and Skills

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2009 Edition
A+ Essentials 220-701

2012 Edition
220-801

A+ Practical Application 220-702

220-802

New certification exams were announced in October 2012 220-700 series exams will be available until August 31, 2013 Both the 220-801 and 220-802 exams must be passed for CompTIA A+

certification
Student vouchers are available for 800-series exams through the

CompTIA Authorized Partner Program

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220-801
PC Hardware Networking Laptops Printers Operational Procedures

220-802
Operating Systems Security Mobile Devices Troubleshooting

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ITE 5.0 Chapter 1. Personal Computer 2. Lab Procedures 3. Computer Assembly 4. Preventive Maintenance 5. Operating Systems 6. Networks 7. Laptops

220-801 exam

220-802 exam

8. Mobile Devices 9. Printers

10. Security 11. The IT Professional 12. Advanced Troubleshooting
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 Delivered in Cisco NetSpace, with improved user

interface and learning environment features and functionality 12 chapters and chapter exams
Approximately 600 assessment items 1 skills review exam, 1 checkpoint exam, 1

practice final, 1 final exam, 1 skills-based assessment, and 2 practice exams for CompTIA A+ certification
Approximately 180 hands-on labs and activities 8 Cisco Packet Tracer activities and new mobile

operating system (OS) simulator tool CompTIA Approved Quality Content - aligns with CompTIA A+ certification exams
New translated versions will be based on 5.0

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Course Chapters and Goals

Ch. 1 Introduction to the Personal Computer Goal::Describe a personal computer system Lab Procedures and Tool Use Goal: Demonstrate safe lab procedures and proper tool use Computer Assembly Goal: Assemble a desktop computer from compatible components and upgrade a computer system to meet requirements Overview of Preventative Maintenance and Troubleshooting Goal: Explain the basic rules of preventive maintenance and the troubleshooting process Operating Systems Goal: Install, upgrade, navigate, and troubleshoot various operating systems Networks Goal: Describe, create, and maintain a network Ch. 7 Laptops Goal: Describe how laptops are constructed, basic configuration, maintenance, and troubleshooting Mobile Devices Goal: Describe operating systems, basic configuration, maintenance, security, and repair for mobile devices Printers Goal: Demonstrate range of procedures required for printers Security Goal: Explain importance of security, describe procedures, and perform security measures The IT Professional Goal: Describe the communication and related skills needed by an IT professional Advanced Troubleshooting Goal: Perform advanced troubleshooting procedures on computers, operating systems, laptops, printers, and networks

Ch. 2

Ch. 8

Ch. 3

Ch. 9

Ch. 4

Ch. 10

Ch. 5

Ch. 11

Ch. 6

Ch. 12

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After completing the course, students will be able to perform the following tasks:
Define information technology (IT) and describe the components of a personal computer Describe how to protect people, equipment, and the environment from accidents, damage, and contamination Perform a step-by-step assembly of a desktop computer Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process Install and support the Windows 7 operating system Upgrade or replace components of a laptop and printer, based on customer needs Describe the features, characteristics, and operating systems of mobile devices Configure computers to connect to an existing network Implement basic hardware and software security principles Apply good communications skills and professional behavior while working with customers Perform preventive maintenance and basic troubleshooting Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security

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 Latest documents are posted on the IT Essentials Resources

page on Cisco NetSpace

IT Essentials Scope and Sequence IT Essentials FAQs IT Essentials Datasheet IT Essentials At-A-Glance IT Essentials Overview Presentation

Promotional video available on IT Essentials course overview

page
Visit CompTIA for A+ certification information

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 Hardware
One gigabyte (GB) RAM (Windows 7 32-bit) or Two GB RAM (Windows 7 64-bit) (2 x 512 MB or 2 x 1GB suggested)
Some labs will require one module of RAM to be uninstalled or the simulation of a faulty module for troubleshooting purposes. 1 GB is the minimum requirement to run the full functions of Windows 7 Professional

Software
Microsoft Windows 7 Professional (Media CD)

Additional Items/Resources
One Internet connection for Internet searches and driver downloads (this could be the instructor's workstation) One printer or integrated printer/scanner/copier for the class to share One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT E2500

NDG NETLAB+ can be used to complete the majority of labs Complete list available on Equipment Lists by Curriculum page
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 Lab size of 12-15 students for hands-on lab activities

Recommend ratio of 1 Lab PC per student

Some lab activities require the student Lab PCs to be connected

to a local network
2 instructor workstations
1 connected to Internet to search for and download files Other instructor workstation used for hands-on lab demonstrations

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 ITE 4.0 or 4.1 instructors

No instructor training required

Review of instructor resources recommended

New ITE instructors

Required to complete training through an Instructor Training Center (ITC) Must successfully pass skills-based assessment Instructor Fast Track option available to those with prior subject matter knowledge Fast Track enrollment prerequisites (one or more of following):
1. Hold a current, valid CompTIA A+ certification

2. Formal evidence of one year of recent experience in computer repair field

3. Formal evidence of having taught two classes in the subject area

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Instructor Resources
Resource Instructor Resource Spotlight Are You Ready for ITE 5.0? Overview PPT Release Notes ITE 5.0 Teaching PPT ITE 5.0 Planning PPT Instructor Checklist Skills-Based Assessment
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Description Webpage with links to helpful instructor resources Activity to bring awareness to technology changes in ITE 5.0 Presentation explaining high level concepts, changes, and site navigation Detailed description of changes from previous version Explanations and tips for teaching course topics One presentation for each chapter covering objectives, teaching analogies, and best practices Checklist to assist instructors as they prepare to teach a course 1 zip file with eleven separate assessments for instructors to assign as one exam or individually

Location Offerings > IT Essentials > IT Essentials 5.0 Instructor Resource Spotlight NetSpace Home > View Instructor Courses

IT Essentials resources folder (link available on IT Essentials page and Instructor Resource Spotlight)

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1. Prepare

2. Become Aware

3. Teach

Tutorials Instructor PowerPoints Partner communications Communities

Complete Are You Ready? activity to learn about technology updates

Open classes and start teaching ITE 5.0

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 Two standalone tools are provided with the curriculum in the IT

Essentials resources folder

Virtual Desktop Virtual Laptop

Designed to supplement classroom learning and provide

interactive learning opportunities

Both provide a virtual hands-on experience where physical

equipment access is limited

Enable students to virtually disassemble and reassemble

desktops and laptops

The following slides demonstrate the Virtual Laptop introductory

tutorial
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Or click the Skip button to go directly to using Virtual Laptop

Click the arrow to view the brief tutorial

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Learn mode

Step-by-step instructions for removing and installing components

Self-check for understanding Test mode Explore mode

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Information about laptop features and components

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Thank you.