SERVICES LIKED
clean and well maintained rooms Good patient-nurse ratio Ensure visit of good physicians and surgeons high speed Internet access to enable video conferencing 24-hour front desk and concierge services Special child ward
MODERATE SERVICE express check in & check out-----only one counter was there and a lot of rush was there water supply----------hot water was available in the morning for definite interval of 1 hr bell service--response period was more . So customer get annoyed wifi speed local & toll-free calls
Small parking space
multilingual staff restaurants, taxi booking personally attachment with customers
LAYOUT PLANNING
Ground floor ADMINISTRA LARGE TION ELEVATOR ROOM(11) (10) RECEPTION and WAITING REGISTIRATI HALL ON (1) (2) ENTRANCE (12) EMERGENCY & INPATIENT WARDS (8) OUT WARDS (7)
ORTHOPEDI CS DEARTMEN T(6)
OPERATION THEATRE (9) ICU (5) PHARMACY (4)
Parking place (13)
DIAGNOSTICS (3)
FIRST FLOOR
HOSPITAL BEDS (14) CONTRO LARGE L ROOM ELEVAT (15) OR
HOSPITAL BEDS
DEPARTMENT 1
DEPARTMENT2 DEPT 3 A
DEPT 4
DEPT 5 DEPT 6 DEPT 7 B DEPT 8 DEPT 9 Dept 10 Dept 11 A B B
A A
A A
Customer enters the hospital
Detail desease diagnosis
Prescribes some medicine
Receptionist fulfills formalities & make a database of the patient Prescribes the patient to the specific dept
Prescribes for some test
Prescribes to emergency & Inpatient wards
pharmacy
Checked by the concerned doctor
Estimate & Prepares a cost estimate
Discharge
Patient approves
Patient is admitted
Customer departs
All the formalities are fulfilled
Customer pays the bill
Appointment with doctor & operation is done
Customer invoice prepared
Final check up is done
DEPAR 1 TMEN T 1
3 4 5 6 7
Authenticity