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Indian Railways: Challenges & Services

This document provides an overview of the Indian Railways system, including its history, current issues, services provided, and reservation systems. It describes the Passenger Reservation System (PRS), which handles over 1 million transactions daily through 1,200 locations and 4,000 terminals. The PRS allows for internet and SMS booking and displays seat availability. It also describes the Unreserved Ticketing System (UTS), which issues card tickets and is being expanded to 500 more stations. The document concludes with key asset and staffing figures for Indian Railways and some of the challenges it faces.

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Shweta Singh
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468 views18 pages

Indian Railways: Challenges & Services

This document provides an overview of the Indian Railways system, including its history, current issues, services provided, and reservation systems. It describes the Passenger Reservation System (PRS), which handles over 1 million transactions daily through 1,200 locations and 4,000 terminals. The PRS allows for internet and SMS booking and displays seat availability. It also describes the Unreserved Ticketing System (UTS), which issues card tickets and is being expanded to 500 more stations. The document concludes with key asset and staffing figures for Indian Railways and some of the challenges it faces.

Uploaded by

Shweta Singh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 18

Presented By: Richa Gupta E.C.

B (4th year)

Index:
Introduction
Current issues of IR Services provided by IR What is PRS What is UTS Challenges faced by Railways

Introduction:
Railways were first introduced to India in 1853.
By 1947, the year of India's independence.There were

forty-two rail systems. In 1951 the systems were nationalised as one unit, becoming one of the largest networks in the world.

Current Issues:
Higher demand for Passenger transport, with planned economic growth. Need for capacity enhancement in the Railway network over the next 10-15 years. Technological upgradation for better maintenance of railway assets. Greater attention to passenger services and safety.

Services Provided By IR:


OFFERED THROUGH MAIL/EXPRESS, SUPER FAST, RAJDHANI AND SHATABDI TRAINS. VARIETY OF SERVICES
AC FIRST CLASS AC SLEEPER AC 3 TIER AC CHAIR CAR SLEEPER CLASS ORDINARY CHAIR CAR

JOURENY THROUGH RESERVATION ONLY

What Is PRS??

Passenger Reservation Services:


PRS is running currently at 1,200 locations, Deploying

4,000 terminals , covering journeys of 3,000 trains and executing ONE MILLION passenger transactions per day. Internet booking of tickets was started In August 2002. TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004 Internet booking timings extended to 4:00 a.m. 11:30 p.m. from March 2005.

Perfornance Of PRS:
Less than 1 sec for local transaction 3 sec for network transaction. Capable for providing reservations for 22 hours per day.

PRS - Enquiry Systems:

Indian Railways web-site, www.indianrail.gov.in offers PRS enquiries on the internet Berth/Seat availability, Passenger Status, Fare, Train Schedule etc. National Train Enquiry System (NTES) website, www.trainenquiry.com gives dynamic information about the running status of any train and its expected arrival/departure at any given station. Mobile telephone based SMS enquiry service .

PRS Works In Progress:


Display of Coach-wise Berth/Seat Vacancy Status. Reduction in Waiting List Numbers by utilizing vacant journey. E Ticketing .

What Is UTS??

Unreserved Ticketing system (UTS):


Printed card tickets have been in vogue since the beginning. The work load involved in printing , accounting and issuing tickets to this mega segment has been a difficult task.
Indian railways introduced UTS to improve customer satisfaction,accounting, and reporting capabilities and reduce fraud.

Works In Progress In UTS:


UTS is planned to be implemented at 500 more stations during this year. Thin Client based UTS successfully implemented on East Central Railway in March 2005. It is planned to gradually extend thin client based UTS to other locations so that ticketing activity can continue even if the communication link or the server goes down for some time.

INDIAN RAILWAYS
CAPITAL AT CHARGE (Rs in crores)
40709

NUMBER OF STATIONS

6906

NUMBER OF STAFF (In thousands)

1472

INDIAN RAILWAYS ASSETS PROFILE:


Total Track Kilometers No Of Bridges No Of Bridges No Of Level Crossings 109,221 119,984 119,984 37,423 Total Track Kilometers Electrified Track kilometers109,221 39,358

No Of Passenger Coaches 34,89 No Of Passenger Coaches 4,957 34,895 No Of Emu coaches

No Of Emu/Dmu coaches 4,957 Total Wagons On Line 214,760 Total Wagons On Line 214,760

Challenges faced by Railways:


24x7 operations throughout the Year. Demanding Missions to accomplish.

Refernces:
www.wikipedia.com
www.indianrailways.com

THANK YOU

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