Introduction to NetApp

NetApp Accredited Storage Architect Program (ASAP)

Module Overview
In this module, we will cover the following: Who we are
Corporate identity

Services
Global Support On-site professional services

Manageability framework
Product overview

2008 NetApp. All rights reserved.

Module Objectives
By the end of this module, you should be able to: Present the most common whiteboard topics required of an SE Deliver many of the key product demonstrations Articulate key product competitive differentiators Navigate the key resources available to an SE at NetApp

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Logistics

Introductions Schedule (start time, breaks, lunch, close) Food and drinks Restrooms

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Safety
Alarm signal Evacuation route Assembly area

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Course Prerequisites

Introduction to NetApp Enterprise Systems

Module 1
Introduction to NetApp Enterprise Software

Module 2
Introduction to Snapshot and Flexible Volumes

Module 3
Introduction to NetApp Enterprise Hardware

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Course Agenda
Day 1 Day 3 Morning Morning Module 1 Introduction to Module 6 Disaster NetApp Recovery Module 2 Data ONTAP Afternoon overview Module 7 Business Afternoon Applications Module 3 Hardware Day 2 Morning Module 4 Enterprise Data Storage Afternoon Module 5 Data Protection

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Information Sources
NOW site NOW.NetApp.com
NetApp training www.netapp.com/education For support, use http://netappusupport.custhelp.com/

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An Introduction to NetApp

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Delivering Customer Success

$3.0B

Worldwide, enterprise customers

Fastest growing storage company

$2.0B

Outpacing the industry by 3x

Data-center proven solutions portfolio

Industry-leading partners
Comprehensive professional services Global support
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Customer Success Fuels Our Growth

$4B

FY08: $3.3 Billion

$3B

130+ offices around the world

Broad solutions portfolio Comprehensive professional services Global support Industry-leading partners 8000+ employees Fortune 1000, S&P 500, NASDAQ 100

$2B

$1B

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04

05

06

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Meeting Data Management Challenges

Store Single, scalable storage platform with unmatched administrative simplicity Manage High-productivity management tools, integrated with servers and applications Protect Leading backup and restore, disaster recovery, and data security solutions Retain Flexible archive, compliance, and digital content solutions Succeed Professional services and support to ensure business success

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Innovating to Deliver New Choices

2007 FAS deduplication technology 2006 Scalable grid storage 2005 Thin provisioning and virtual cloning 2004 RAID-DP disk resiliency

2003 iSCSI storage system 2002 Unified SAN/NAS appliance

2001 Near-line storage appliance 1996 Multiprotocol appliance

1993 NAS appliance and Snapshot copies

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The NetApp Unified Architecture Model

Competitors NetApp

Platforms Incompatible silos Compatible family

Software and Processes Incompatible software; different processes Experts and Integration Services Lots of experts and integration services
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Unified software; Same processes

Reduced training and service requirements

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How the NetApp Model Delivers Value

Unified: Hardware
Reduce cost

Software
Reduce complexity

Processes
Reduce risk

Rapid, pervasive innovation

Respond to change

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Leaders Rely on NetApp

Energy Financial Tech Government

Healthcare

Manufacturing

Media/Internet

Telco

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Products, Services & Partnerships to Accelerate Your Business

Scalable Family of Networked Storage Systems

Infrastructure Solutions for Virtualized Environments VMware Microsoft Hyper V Citrix Xen Integrated Data Management Solutions Database Messaging & Collaboration Technical Applications Data Protection and Retention Solutions Backup Security DR Compliance Archive
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A Complex and Rapidly Evolving Business

20,000 Linux blade compute grid with more than 12 Petabytes of NetApp storage Nonstop mission-critical environment Experiencing 30% higher utilization and faster application deployment Storage management overhead reduced 50% Seamlessly scaled to thousands of servers 2005 Data Center of the Year
Worlds Largest Enterprise Software Company

The Austin Data Center serves both Oracles internal needs and its hosted Oracle On Demand business

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Savings and Reliability at SAP

Supports 10,000+ worldwide software engineers 36% lower per-terabyte costs 33% lower hardware and software costs 49% lower IT costs 83% higher productivity IT headcount per terabyte 34% reduction in maintenance cost 4-year savings estimate of 510M

SAP is the worlds third largest independent software provider

SAP employs more than 34,000 people across 50+ countries and has annual revenues of over 5B

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Reducing Cost & Complexity at Telstra

Over 7 Petabytes of NetApp storage 38% lower cost than alternative 1000-server consolidation reduced admin load from 50 to 3 Storage utilization up 24% Database recovery in minutes Seamlessly doubled e-mail capacity Project deployment & activation times reduced by up to 90%

Australias largest full-service telecommunications company with 40,000 employees, 18M land and mobile lines, and AU$22B in annual revenue

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Simplifying Data Management

NetApp brings unmatched simplicity to the complex world of enterprise data management
Reduce cost and complexity Minimize risk Control change

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Services
Overview of services
ConsultingEdge SupportEdge Premium SupportEdge Standard Warranty

AutoSupport
Purpose Value

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Three Service Lines Support the Enterprise Storage Lifecycle

ConsultingEdge Optimize: Performance tuning, security optimization Plan: Needs assessment, solution planning, architecting and design Implement: Deployment, integration, migration SupportEdge Support: Comprehensive global incident prevention and resolution NetApp University Educate: Transfer of best practices

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Services Overview
Support Offerings Priority Case Management Initial Basic Installation Onsite Troubleshooting Support Physical Inspections Storage Availability Audits Technical to Replace Parts Replacement Parts Delivery Unlimited Software Updates Premium NetApp AutoSupport NetApp AutoSupport 24x7 Phone and Web (NOW) Support Technical Global Advisor Non-Returnable Disk SupportEdge Premium and Secure for Government Semi-annual Quarterly 2 hr, 4 hr, or NBD Optional Optional Optional Optional Optional Semi-annual Optional 4 hr or NBD NBD SupportEdge Standard Warranty

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NetApp AutoSupport
Automated, optional call home event-driven facility built into the Data ONTAP operating system

Nonintrusive alerting mechanism keeps a watchful eye on a multitude of preset conditions

Provides proactive incident management

Health check analysis covers more than 80 warning and 600 notice categories
Reports exposure to any known field alert issues and all product alert issues Available on all models of storage products (not just tier 1)
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AutoSupport E-Mail Alert Feature

Event examples
Weekly logs (/etc/messages) System reboots NVRAM batteries low Disk, fan, and power supply failures Shelf faults System overheating Cluster events

Can specify what parts of full AutoSupport to send Options command: options autosupport
Can be disabled (NetApp highly recommends it be used) Can be sent only within customer firewall Can be sent to NetApp securely (HTTPS)
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AutoSupport - How It Works

Customer Environment
AutoSupport Messages (HTTPS or E-mail)

NetApp Global Services

NetApp Storage System AutoSupport Infrastructure Console and Other Customer Messages (E-mail)

Storage Administrator AutoSupport Dashboard on NOW Site (AutoSupport History and Heath Checks)

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AutoSupport Dashboard
Expedites drill down of data and information on NOW site Provides ability to view areas of requirements; geographic and department specific Consolidates up to 60 days of AutoSupport data sent to Global Support
Available to partners at:
https://now.netapp.com/eservice/asup/asuphome.jsp
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Martini Support Tool

Downloadable tool that creates a visual representation of the AutoSupport information Effective in discovering
Disk layout System utilization levels Licensing information Controller configuration RAID group layouts General performance information
Available to partners at:
http://partners.netapp.com/seef/mycomm/partnercenter/solutions/roitei/downloads/martini_partner_quick_start.pdf
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Bugs Online

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NetApp Manageability Software Family

Overview
Four layers of framework Identify customers and stakeholders Map framework to customers needs

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Application and Database Suites

SnapManager products provide integrated data management for SQL Server and Oracle databases as well as for Microsoft Exchange, Microsoft Office SharePoint Server, and SAP Provides application admins and DBAs the ability to manage their own data in order to achieve:
Application-consistent Snapshot copies Recovery of data in case of errors or disaster Clone for test and development

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Server Suite
SnapManager for Virtual Infrastructure provides an automated solution for data protection and recovery of VMware virtual machines VFM provides simple-to-use data migration between Windows and NetApp storage systems and enables an IT admin to set up and protect file data SnapDrive products provide Integrated Data Management for Windows and UNIX environments system administrators can provision storage faster and manage all of the servers

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Storage Suite
Protection Manager provides complete data protection management of Snapshot copies, SnapVault, SnapMirror, and Open System SnapVault Provisioning Manager is automated, policy-based provisioning software for NetApp NAS and SAN environments Operations Manager provides policy-based controls and comprehensive storage and infrastructure manageability for storage administrators

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Storage Suite (Cont.)

File Storage Resource Manager (FSRM) provides filebased storage utilization reporting and analysis Command Central Storage provides a centralized operational console for delivering storage management services in large-scale, heterogeneous, SAN environments

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Demonstration Environment
Surgient Virtualized Environment
Student Desktop Windows / iSCSI VM
CD

HS40

RDP Connection Linux / Oracle VM

HS40

FAS3020

Internet
CD

activity

status

power

Simulated FAS 01

Linux VM
FAS3020
CD

activity

status

power

Simulated FAS 02

HS40

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Lab Description

Connect to Windows 2003 Server using Remote Desktop (RDP) Windows 2003 Server 2 Red Hat Linux servers
1 hosts Oracle and FAS 01 1 hosts FAS 02

Simulator runs full Data ONTAP version hosted on a VMWare image

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Virtual Machines

FilerView Demand pages Data ONTAP command line interface Operations Manager formerly DataFabric Manager Oracle MS Exchange MS SQL Server SnapDrive SnapManager

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Demonstration
Lab setup Estimated Time: 15 minutes

References
NOW Site
http://NOW.NetApp.com

NetApp Training
http://www.netapp.com/education

Support Services
http://now.netapp.com/NOW/products/support/

Spotlight Presentations Manageability Framework

http://partners.netapp.com/mycommunities/PartnerCenter/tools/spotl ight-demos.html

Martini Support tool

http://netapppartners.baynote.net/socialsearch/query?cn=netapp&cc=partners&q=martini

2008 NetApp. All rights reserved.

Module Summary
In this module, you should have learned to: Present the most common whiteboard topics required of an SE Deliver many of the key product demonstrations Articulate key product competitive differentiators Navigate the key resources available to an SE at NetApp

2008 NetApp. All rights reserved.

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