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Technology in Hotel Supply Chains

The document discusses how technology transforms supply chain management in the hospitality industry, highlighting key technologies such as Property Management Systems, ERP systems, IoT, and AI for demand forecasting. It provides examples of hotel chains utilizing these technologies for automated ordering and real-time inventory management. Additionally, it addresses the benefits and challenges of implementing technology in hospitality SCM, including high costs and the need for staff training.

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Caren Joy Torralba
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75 views10 pages

Technology in Hotel Supply Chains

The document discusses how technology transforms supply chain management in the hospitality industry, highlighting key technologies such as Property Management Systems, ERP systems, IoT, and AI for demand forecasting. It provides examples of hotel chains utilizing these technologies for automated ordering and real-time inventory management. Additionally, it addresses the benefits and challenges of implementing technology in hospitality SCM, including high costs and the need for staff training.

Uploaded by

Caren Joy Torralba
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

MARYLEE CALIWAN Home About Contact

I N H O S P I T A L I T Y I N D U J S T R Y

TECHNOLOGY
CM
in S
SUPPLY CHAIN MANAGEMENT
MARYLEE CALIWAN Home About Contact

HOW TECHNOLOGY TRANSFORMS


SUPPLY CHAIN MANAGEMENT
itali ty Industry
in Hosp
From the kitchen supplies in your favorite
hotel to ensuring a guest’s room is ready
with the exact preferences they requested.”

Learn More
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HOW TECHNOLOGY TRANSFORMS SCM


IN HOSPITALITY MANAGEMENT
Key Technologies

Property Management Systems (PMS) with SCM


features
ERP Systems for hotels & restaurants
Internet of Things (IoT) in storage and kitchen
appliances
AI for demand forecasting in food/beverage
TECH
Positive
RFID tracking for linens, equipment Feedback

Robotics in hotel deliveries


Cloud-based Inventory Software (e.g., Oracle
Hospitality)
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HOTEL CHAIN EXAMPLE


Let’s take Seda Hotels or Sofitel Manila as a real-
world hospitality example

When they prepare for peak season

Automated Ordering
AI Forecasting
ERP System + PMS (Property Management System)
It studies booking history and When stock is low, it automatically
predicts how many guests will come. sends a purchase request to suppliers.
→ Helps managers prepare supplies It also tracks deliveries, payments, and
in advance — food, linens, etc. stock levels.
Used by: Marriott, Hilton, Accor
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HOUSEKEEPING RFID
RFID Tags (Radio Frequency ID)
You sew RFID tags into towels, uniforms, or
bedsheets. When laundry is sent out, it's scanned.
When it comes back, it's scanned again — so you
never lose items.
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IOT (INTERNET OF THINGS) SENSORS Used by


Cold Chain with IoT Sensors
Cruise ships & luxury resorts
Tiny devices that monitor and report real-
time data like temperature, humidity,
movement.

Kitchen Display + IoT

Keeps kitchen temp and supply


stock optimal
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REAL-TIME INVENTORY DASHBOARDS


(CONNECTED TO CLOUD)
Real-Time Inventory Dashboards
(Connected to cloud)
A screen that shows live data about supplies
— like a digital whiteboard.
The system connects all hotel branches.
If one branch has too much wine and another has none,
managers can adjust easily.

Guest Preferences Guest Data System


A digital profile stored in the PMS that remembers each
Learn More
guest’s preferences.
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BENEFITS OF TECHNOLOGY JY IN SCM

Better Multi-
Faster Cost
Inventory Visibility Location
Service Efficiency
Control Sync
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CHALLENGES IN TECH USE FOR


HOSPITALITY SCM
[Link] Installation Costs – Smart kitchens, RFID
systems, or AI tools are expensive.
[Link] Training – Hotel workers must adapt to tech
quickly.
[Link] Breakdown = Service Breakdown – A tech
glitch might delay orders or upset guests.
[Link] – Customer preferences, allergy
info, and payment systems need protection.
Learn More
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THANK
Y ou

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