Service Training

Self Study Program 890133

Volkswagen Car-Net TM

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Printed in U.S.A.

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Course Number 890133
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©2013 Volkswagen Group of America, Inc.

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All rights reserved. All information contained in this manual

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is based on the latest information available at the time of

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property rights of Volkswagen Group of America, Inc., its

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affiliated companies and its licensors. All rights are reserved

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All requests for permission to copy and redistribute

information should be referred to Volkswagen Group of
America, Inc.

Always check Technical Bulletins and the latest electronic

repair information for information that may supersede any
information included in this booklet.

Trademarks: All brand names and product names used in

this manual are trade names, service marks, trademarks,
or registered trademarks; and are the property of their
respective owners.
 Contents

Introduction . . . . . . . a.ge.n .AG.. V. o.lks.w.ag.en. A.G.do. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

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Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
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Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
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Customer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

t to the co
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Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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Network and Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Note Important!

This Self-Study Program provides information This information will not be updated.
regarding the design and function of new For maintenance and repair procedures,
models. always refer to the latest electronic
This Self-Study Program is not a Repair Manual. service information.

iii
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 Introduction

Customers are demanding that their vehicles are increasingly connected to the outside world. Cellular phones
may not have started this trend, but they have certainly accelerated it. Bluetooth telephone communications are
now integrated into every Volkswagen vehicle.

VW Car-Net makes Volkswagen vehicles even more connected to the outside world. It offers:

• Emergency assistance
• Vehicle health reporting
• Speed and location limitation settings
• Vehicle control settings from mobile device (remote unlock, light flashing, etc.)

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1
Introduction

What is VW Car-Net?
VW Car-Net is a comprehensive system that allows the customer and vehicle to communicate with the outside
world. This happens by components inside of the vehicle, a cellular network and call centers.

Vehicle Components
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VW Car-Net is a new control module in the vehicle. This control module by V is connected to the cellular gunetwork
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using the vehicle antenna. VW Car-Net can transmit and receive rise signals and be used for external communication. nte
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It transmits/displays information to the customer using the
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The customer initiates communication using a three-button assembly located in the overhead console. In certain

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situations, such as an accident with pyrotechnic deployment, the control module can initiate communication on
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Cellular Network

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When the vehicle initiates communication, signals are transmitted to the cellular network. The VW Car-Net
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Response Center, Volkswagen Roadside Assistance and Emergency Services centers can be accessed depending
on the information sent. The customer can communicate, and Point-of-Interest (POI) data or addresses can be

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“pushed” through the cellular network to the vehicle navigation system (if equipped).

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Call Centers

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2. Allstate Roadside Assistance Center
3. Emergency Services Call Center

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These call centers are separate and provide different services, even though they are accessed through the same
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The VW Car-Net Response Center is primarily associated with navigation services and emergency services. A
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For a roadside concern, the customer is directed to the Allstate Roadside Assistance Center.
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When the SOS button is pushed, or if the vehicle has pyrotechnic deployment, the Emergency Services Call
Center will be contacted to assist the customer.

Internet Capabilities

The customer can log into a website portal on the internet to set preferences for their VW Car-Net system or to
monitor the vehicle status.

Mobile Capabilities

Some vehicle functions can be performed using a smartphone app on either an iPhone or Android device. These
are outlined later in this SSP.

3
 Features and Benefits

Safe and Secure

Automatic Crash Notification

In the event of an accident, the Automatic Crash Notification feature can save lives. After a pyrotechnic
deployment, the VW Emergency Services Call Center is notified of the vehicle’s location. An agent contacts the
vehicle immediately to determine the risk of injury and dispatches help if necessary, or if there is no response
from the vehicle’s occupants.

Manual Emergency Calling

In other emergency situations, whether it’s a medical issue or a different unsafe situation, assistance is only a
push of the “SOS” button away. The vehicle’s location is automatically transmitted when the call is placed.

Roadside Assistance

There’s no quicker way to get assistance for a disabled vehicle than by pushing the VW Car-Net’s “Wrench”
button. The vehicle location is Atransmitted
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Using navigation is as simple as entering an address or POI (Point of Interest) and following the directions. But
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if a customer prefers to have a live operator send a POI directly to their Volkswagen navigation system, or if a
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customer sets up the POI from the online Owner’s Portal, the information can be “pushed” directly to the vehicle
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navigation system. The vehicle must have the factory navigation system to use the destination download feature.
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Stolen Vehicle
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If a Volkswagen with VW Car-Net is stolen, the VW Car-Net Response Center can help the authorities find and
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recover the vehicle using built-in GPS tracking once a police report has been filed.
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4
 Features and Benefits

Family Guardian
Boundary Alert

For a new driver in the family or even a parking valet, a customer can set a limited geographical area in which the
vehicle should be driven. The customer sets virtual boundaries in an interactive map and receives alerts when
those boundaries are crossed.

Speed Alert

High speeds and inexperienced drivers are never a good combination. The customer can define maximum
speeds parameters for the vehicle and receive alerts when vehicle drivers exceed the limits.

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When regular maintenance or service is required, the call center can transfer the customer to a dealer during the
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VW Car-Net helps owners proactively manage maintenance by sending a Vehicle Health Report with detailed
vehicle diagnostics by e-mail. The report is sent periodically or upon request.
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Send Dealer Location

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A customer can search for a dealer and have this address to the vehicle’s navigation system to arrive on time for
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Features and Benefits
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After parking a vehicle, a customer can check to see if the doors are locked or the trunk is closed using the VW
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Last Parked Location (only available via mobile app)

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If a customer wants help remembering where the vehicle is parked, a smartphone can be used to determine the
vehicle location on a map.
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We’ve all temporarily “lost” a vehicle in a huge parking lot. The smartphone app can sound the car horn and flash
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Remote Door Unlock

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If the keys are ever locked in the car, remote access can be used to unlock the vehicle.
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Destination Assist

Remote access even helps with navigation. A destination that is found online can be sent to the in-vehicle
navigation. Or, if a customer is on the road and needs help searching a POI, an agent can assist and send a
destination download directly to the vehicle (must have factory navigation). .

6
 Communication

For the vehicle to communicate, many things must be in place.

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VW Car-Net will be installed in most 2014 vehicles.

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VW Car-Net is a subscription-based service that the
customer must activate. It will not operate if it is not
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activated, or if the subscription has run out.

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Customers get a six-month free trial that starts from

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• A red light means that there is a problem in the

system. It does not necessarily mean the system SOS
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• No light means that the system is not active or No Light
that the trial or paid subscription has run out.

7
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A Cellular Network within Range

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The VW Car-Net system does not provide an indicator

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but that does not mean that the vehicle can connect
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to the cellular network.

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The Components in the System

Must be Operational

The system obviously cannot operate when

something is wrong. If there is a problem in the
system, it most likely appears as a red light to the
customer.

Not all concerns cause the red light to illuminate.

Make sure to check the fault memory using a Scan
Tool.

Remember that the VW Car-Net Control Module is

part of the Immobilizer system and requires online
adaptation when it is replaced.

8
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Customer Interface

VW Car-Net Customer Interface

One VW Car-Net feature allows the customer to interact with it on the Internet and on mobile devices. The
information and capabilities available to the customer are important to know, in case the customer is having
trouble understanding this information or these features.

This section covers the internet features and mobile features.

Internet

After the customer has gone through the AGenrollment

. Volkswagen Aprocedure in their vehicle, a VW Car-Net can be created at
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www.vw.com/carnet. They will olksw to provide their account
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This account will give them a certain amount of control over the system and can provide them with information
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about their vehicle. This section will show some, but not all, functions of the customer internet interface. Plans
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 Customer Interface

Main Customer Internet Page

Displays vehicle model and Vehicle

Identification Number (VIN)

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These two menus allow the

This link provides These links provide customer to select different
more information details about VW functions. The left menu stays
about the mobile Car-Net usage the same on all pages. The right
app for the iPhone menu changes, depending on the
customer selection.

11
Customer Interface

Vehicle Health Report Internet Page

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Up to five Vehicle Health Reports can be sent to the customer each
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 Customer Interface
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If a customer receives a Vehicle Health Report, it will look similar to the samples below. The customer can print
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these sheets and bring them to you. These sheets do not have specific fault information, only an indication that
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a system has a fault. Most of the faults in the report appear to the customer as illuminated instrument cluster
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lights and only the information provided in the Owner’s Manual for that type of light is provided.

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VIN Odometer Reading Next Maintenance Service Due
WVGB3AX4EW000000 22 miles 9,878 miles

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2014 Tiguan

Vehicle Health Report

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The following information details your vehicle diagnostics during the most recent Vehicle Health Report check.
Please review each item and attend to any necessary maintenance or repairs as soon as possible.

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Red Blue Yellow Green

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Stop! Do not drive vehicle, Please see your authorized Please see your authorized No Faults Detected
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get professional assistance Volkswagen dealer or an Volkswagen dealer or an

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authorized Volkswagen authorized Volkswagen

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Service Facility for regular Service Facility for needed
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service and maintenance repair or adjustment

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Refer to your vehicle’s warning and indicator lights for the most current diagnostic information. Always consult your printed owner’s manual for

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Summary based on the diagnostic check on 07/17/2013 Status
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Safety Equipment

Tires & Brakes

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VIN Odometer Reading Next Maintenance Service Due

WVGB3AX4EW000000 22 miles 9,878 miles
2014 Tiguan

Vehicle Health Report

Red Blue Yellow Green

Stop! Do not drive vehicle, Please see your authorized Please see your authorized No Faults Detected
get professional assistance Volkswagen dealer or an Volkswagen dealer or an
authorized Volkswagen authorized Volkswagen
Service Facility for regular Service Facility for needed
service and maintenance repair or adjustment
Refer to your vehicle’s warning and indicator lights for the most current diagnostic information. Always consult your printed owner’s manual for
maintenance guidelines.

Detailed Report based on the diagnostic check on 07/17/2013 Status

Driver Assistance Systems

Lighting System One or more driving lights not working. Replace the burned out bulb. If all light bulbs
are OK, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Engine & Transmission & Powertrain

Engine Coolant Stop! Pull off the road and stop as soon as you can do so safely. Stop the engine and let
it cool down until the temperature needle is in the normal range again. Check the engine
coolant level and add coolant if needed.

Tires & Brakes

Brakes If you believe that it is safe to do so, immediately take the vehicle to an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility.

13
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Remote Vehicle Access Internet Page
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A customer can view the status of the locks on their vehicles using the website. This same information is also

h re
hole

spec
passed along to the mobile device, if the customer has downloaded the VW Car-Net app in their iPhone and
es, in part or in w

Android device.

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14
 lkswage
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Customer Interface
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Remote Vehicle Access Internet Page (continued)

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In addition to the monitoring the lock status, the customer can also operate the horn and flashers of their vehicle
ot p

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remotely. This is very useful when using a mobile device and trying to locate a vehicle in a large parking lot.

h re
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15
Customer Interface

Boundary Alert Internet Page

Boundary Alerts are helpful when it is important that the vehicle does not leave a certain area. This can be used
for many situations such as new drivers, older drivers and concern about vehicle theft.

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16 Prote AG.
 Customer Interface

Boundary Alert Internet Page (continued)

The customer can set 10 different boundary alerts. However, only one boundary alert can be active at a time. The
customer is informed when a vehicle exits an active boundary area. If a vehicle with VW Car-Net should be road-
tested, you may want to inform the customer ahead of time to prepare them if they receive a boundary alert.

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17
 ee
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Customer Interface

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Speed Alert Internet Page

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Speed Alerts are helpful when it is important to the customer that the vehicle does not exceed certain speeds.
l purpos
This may be used in many situations, from customer self-monitoring to new driver oversight.

nform
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18
 agen
Customer Interface
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Speed Alert Internet Page (continued)

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The customer can set different speed alerts and is informed when a vehicle exceeds these speeds. If you

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determine that a vehicle with VW Car-Net should be road-tested, you may want to inform the customer ahead of

, is n

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time to prepare them in case they receive a speed alert.

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19
 AG. Volkswagen AG d
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Connected Vehicle History Internet Page

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The History page gives the customer an overview of what activity has taken place on the account.
es, in part or in w

t to the co
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20
 Customer Interface

Destination Internet Page

By selecting Destinations, owners of VW Car-Net equipped vehicles that also have a navigation system can set up
and send directions directly to the navigation system in their vehicle. This is an excellent system for customers
who like to plan their trips from the comport of their own home.

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Customers can also access their Destination Address Book and re-send a previously entered set of directions.
rrectness o
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21
Customer Interface

Mobile Application

The mobile app can be downloaded directly through the VW Car-Net internet page. This will give an iPhone or
Android (planned 11/2013) device the smartphone capabilities discussed on previous pages.

AG. Volkswagen AG d
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22
 AG. Volkswagen AG d
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Prote AG.
 Components

The VW Car-Net system is made up of the following components:

Control Module for Emergency Call

Module and Control Unit J949

The Control Module for Emergency Call Module and The Control Module for Emergency Call Module and
Control Unit J949 is located under the passenger Control Unit J949 is part of the Immobilizer system.
seat under a foam cover, where the Bluetooth It must be adapted online when replacing. This is
module was located. The VW Car-Net Control important because:
Module:
• During adapting, the new control module is
• Has an internal telecommunication card (SIM card) assigned to the VIN in the FAZIT server
• Communicates directly with the Radio Display • The new control module information is passed
Head and the Unified Multimedia Interface through the VWAG servers to Verizon Telematics
olkswagen AG
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• Sends and receives oinputs/signals
lksw from the does no (VzT), the VW Car-Net provider
yV t gu
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microphone, button nte • VzT recognizes the new control module and
d assembly and the antenna
rise
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• Sends information over the Infotainment CAN-Bus r a assigns it to the customer’s account
ss c
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• It can take up to two hours before this data circuit

e

• Stores fault information from many vehicle

nl

pt
du

an

has completed and the VW Car-Net system

itte

systems for the Vehicle Health Report

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• Stores various settings such as geofencing speed operates

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• The vehicle must have a clear line of sight to the

, is n

warning parameters
h re

sky to complete the adaptation and activation

hole

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process
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Control Module for Emergency Call Module and Control Unit J949

24
 Components

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Failure Modes
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Some customers may be concerned about a module If the Control Module for Emergency Call Module and

wit
, is n

in the vehicle continuously reporting their vehicle Control Unit J949 has failed, the VW Car-Net system

h re
hole

does not operate:

spec
location. They may ask for this control module to be
es, in part or in w

t to the co
removed. If this control module is removed:
• The light in the button assembly may not
• The VW Car-Net function does not operate illuminate

rrectness of i
• Bluetooth features do not operate because the • Bluetooth operation with a personal cellular phone
l purpos

overhead microphone passes its signal through may not operate because the microphone passes
J949 to the Unified Media Interface (UMI) R215 its signal through J949 to R215

nf
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Even though Verizon Telematics (VzT) provides the VW Car-Net communication services, the
actual signals are transferred between the vehicle and Verizon using AT&T’s cellular network.
This is important to remember when checking signal strength.

When adapting a new control module, always reference the latest Service Information and
Technical Bulletins for the correct procedures

25
Components

Unified Multimedia Interface (UMI)

R215

The UMI replaces the Bluetooth Module and the

Multimedia Device Interface (MDI) on vehicles
with Car-Net. The UMI is basically a MDI with the
Bluetooth function. There is no separate Bluetooth
module on VW Car-Net vehicles.

The UMI module is located in the same place as the

MDI module. It can be identified as a UMI module
because of the larger connector and additional wires.

In the future, the UMI may appear in more vehicles,

even those that may not have VW Car-Net.

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26
 Components

Roof Antenna RX5

All vehicles with VW Car-Net have a roof antenna

with GPS and GSM communication capability .
This antenna houses the GPS Antenna R50 and the
Telephone Antenna R65.

The antenna assembly passes signals to the Control

Module for Emergency Call Module and Control
Unit J949 and/or the Radio, depending on the audio
system in the vehicle: G. Volkswage
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If the vehicle has a navigation system, GPS signals nte Antenna Assembly RX5
tho eo
are sent to the radioa head, then sent back through
u ra
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the CAN-Bus to the Control Module for Emergency

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Call Module and Control Unit J949

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• If the vehicle has a non-navigation radio, GPS

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signals are sent directly to the Control Module for
is n

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Emergency Call Module and Control Unit J949

spec
urposes, in part or in wh

t to the co
rrectness o
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mer

atio
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Failure Modes
o

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If there is an open circuit anywhere in the antenna

i

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assembly, the scan tool identifies this as an “Open

en
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t.
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circuit in Antenna” DTC. The DTC indicates if the t. Cop
Antenna Connections, Rear of Vehicle
py
rig
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open circuit is in the GPS, GSM, AM/FM or Satellite
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Radio circuit. Prote
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agen

27
Components

Emergency Call Button E276

The customer uses the Emergency Call Button to

interface with the VW Car-Net system. There are
three buttons on this assembly:

1. Information
2. Service
3. SOS
i
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The information “i-button” is used by the customer tho eo
s au Green Light ra
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to contact the VW Car-Net Call Center. The call s

ce
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nl

pt
center can help to look up and send addresses and
du

an
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Points-of-Interest (POI)s to the navigation system (if
erm

ab
ility
i
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equipped). The call center can transfer the customer

wit
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to a dealer during the dealer’s service hours, and

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provide the dealer contact number if outside of the
es, in part or in w

dealer’s business hours. SOS

t to the co
The “wrench” button is used to contact Volkswagen Red Light

rrectness of i
Roadside Assistance if there is a problem with the
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vehicle.

nform
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The “SOS” button is used for emergencies such as a

m

at
medical emergency or other unsafe situation.
om

ion
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or

SOS

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No Light
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A light in the button assembly also tells the customer yi Co
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• A green light means that the system is active and
the subscriptions status is good.
• A red light means that there is a problem in the
system
• No light means that the system is not active or
that the subscription has run out.

28
 Networking and Communication

RCD 310 Networking

The VW Car-Net system network in the RCD 310 only J949 uses the GSM antenna to reach out to Verizon
communicates with the radio for audio commands, Telematics (using the AT&T GSM network). When it
because the RCD 310 radio does not have navigation receives information back, J949 sends audio to the
display capabilities. radio for output.

When contacting VW Car-Net, a pressed button in Both the GPS and GSM antenna signals are routed
the overhead assembly sends a signal to the Control directly to J949. All VW Car-Net functions are
Module for Emergency Call Module and Control Unit handled through J949.
J949.

i
R RX5 R38 SOS
E276

olkswagen AG
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R215 J949
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GPS

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J533
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Audio

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es, in part or in w

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E276 Emergency Call Button

nform
ercia

J533 Data Bus Onboard Diagnostic Interface (Gateway)

m

J949 The Control Module for Emergency Call Module and Control Unit
a
com

tion in

R Radio
r
te o

thi

RX5 Roof Antenna

s
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R38 Telephone Microphone

cum
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en
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R215 External Multimedia Device Interface

n

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29
AG.
Networking and Communication

RNS 315 and RNS 510 Networking

olkswagen AG
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The RNS 315 and RNS 510 radios communicate the When
ksw contacting VW Car-Net,not
y Vol gu
same way. The radio is an integral part of the VW ed b overhead assembly sends a signal arato 949. J949 uses
ris nte
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Car-Net system. This radio: aut the GSM antenna to reach out to Verizon r a Telematics
ss c
(using the AT&T GSM network) When it receives

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information back, J949 sends audio to the radio for

d
• Receives audio signals

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• Receives GPS signals output.

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• Receives POI information
is n

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• Sends GPS information

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i
RX5 R38 E276

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R215 J949

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One-Way POI Communication cted agen
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J518
GSM
GPS
Audio J533
Navigation

RNS 315 Network Diagram

E276 Emergency Call Button

J518 Access/Start Authorization Control Module
J533 Data Bus Onboard Diagnostic Interface (Gateway)
J949 The Control Module for Emergency Call Module and Control Unit
R Radio
RX5 Roof Antenna
R38 Telephone Microphone
R215 External Multimedia Device Interface

30
 Networking and Communication

If Verizon sends Point of Interest (POI) data to the Any GPS data needed by J949 for geofencing or
vehicle, it is received through the GSM antenna and other operations is sent through the CAN-Bus from
routed to J949. J949 sends this data to the Radio the Radio to J949.
through the CAN-Bus. The Radio combines this POI
data with the GPS signal to display the data for the
customer.

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R RX5 R38 E276

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R215 J949

t to the co
GPS Information

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One-Way POI Communication

ss
J518

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GSM

form
mer

GPS
atio
J533
m

Audio
o

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Navigation
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RNS 510 Network Diagram

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31
 n AG d
agen oes
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th
au ra
Service ss c

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Pre-Delivery Inspection (PDI)

urposes, in part or in wh

t to the co
The VW Car-Net system must be checked for Always check the current PDI checklist for the

rrectne
activation before the vehicle is delivered to the vehicle. However, these are the general steps for
customer. The Sales personnel will be introducing activating VW Car-Net.

ss
the Car-Net feature at delivery with the intent of

o
cial p

f in
setting up the customer with a VW Car-Net account • The vehicle must be in an AT&T cellular coverage

form
mer
before they leave the dealer. area

atio
om

n
• The vehicle must have a clear line of sight to the

i
or

n thi
e
sky
t

sd
iva

o
pr

c
• The vehicle must have 5 miles on the odometer

um
r
fo

en
ng
t.
• When the vehicle is taken out of Transport Mode,
i
py Co
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move the vehicle outside and leave the ignition
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ON. The light in the three-button assembly should
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turn green in approximately 5 minutes. If the
AG.

vehicle is taken out of Transport Mode and is

without a signal for a long period of time (such as
in a shop environment), this initial activation time
may exponentially increase to up to a 24-hour time
period
• A green light confirms that over-the-air registration
has taken place and the VW Car-Net system is
ready for the customer

Even though Verizon Telematics (VzT) provides the VW Car-Net communication services, the
actual signals are transferred between the vehicle and Verizon using AT&T’s cellular network.
This is important to remember when checking signal strength.

32
 Service
AG. Volkswagen AG d
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Replacement/Diagnosis thoris nte
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• Never install a lower software number control
un

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an
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module into a vehicle that had a higher software

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number (ex. do not install a 076 module into a

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vehicle that had a 086 module)
is n

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• Each OCU is specifically tied to a VIN, vehicle build

spec
urposes, in part or in wh

information and a customer. Swapping control

t to the co
modules from vehicle-to-vehicle may corrupt this
stored data and subscription information.

rrectness o
cial p

f inform
mer

atio
om

n
c

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When adapting a new control module or performing service on the VW Car-Net system,
by co Vo
lksw
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Prote
always reference the latest Service Information and Technical Bulletins for the correct AG.

procedures

If you determine that a vehicle with VW Car-Net should be road-tested, you may want to
prepare the customer in case a speed or boundary alert is received. Also, remember that a
VW Car-Net customer can check on their vehicle location at any time.

33
 Important Links
yV
olkswage
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https://www.datarunners.net/vw_crc/default.asp?pageid=home
m

a
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 Knowledge Assessment

An on-line Knowledge Assessment (exam) is available for this Self-Study Program.

The Knowledge Assessment may or may not be required for Certification.

You can find this Knowledge Assessment at:

www.vwwebsource.com

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Volkswagen Group of America

2200 Ferdinand Porsche Drive
Herndon, VA 20171
September 2013
 Cautions & Warnings
Please read these WARNINGS and CAUTIONS before proceeding with maintenance and repair
work. You must answer that you have read and you understand these WARNINGS and
CAUTIONS before you will be allowed to view this information.

 If you lack the skills, tools and equipment, or a suitable workshop for any procedure described in this manual,
we suggest you leave such repairs to an authorized Volkswagen retailer or other qualified shop. We especially
urge you to consult an authorized Volkswagen retailer before beginning repairs on any vehicle that may still be
covered wholly or in part by any of the extensive warranties issued by Volkswagen.
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 Disconnect the battery negative yterminal
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 Any time the battery has been disconnected on an automatic transmission vehicle, it will be necessary to

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reestablish Transmission Control Module (TCM) basic settings using the Volkswagen Factory Approved Scan
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 Never work under a lifted vehicle unless it is solidly supported on stands designed for the purpose. Do not
support a vehicle on cinder blocks, hollow tiles or other props that may crumble under continuous load. Never

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work under a vehicle that is supported solely by a jack. Never work under the vehicle while the engine is
running.
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 For vehicles equipped with an anti-theft radio, be sure of the correct radio activation code before disconnecting

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the battery or removing the radio. If the wrong code is entered when the power is restored, the radio may lock
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up and become inoperable, even if the correct code is used in a later attempt. a
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 If you are going to work under a vehicle on the ground, make sure that the ground is level. Block the wheels to
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 Do not attempt to work on your vehicle if you do not feel well. You increase the danger of injury to yourself and
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 Never run the engine unless the work area is well ventilated. Carbon monoxide (CO) kills.

 Always observe good workshop practices. Wear goggles when you operate machine tools or work with acid.
Wear goggles, gloves and other protective clothing whenever the job requires working with harmful substances.

 Tie long hair behind your head. Do not wear a necktie, a scarf, loose clothing, or a necklace when you work
near machine tools or running engines. If your hair, clothing, or jewelry were to get caught in the machinery,
severe injury could result.

 Do not re-use any fasteners that are worn or deformed in normal use. Some fasteners are designed to be used
only once and are unreliable and may fail if used a second time. This includes, but is not limited to, nuts, bolts,
washers, circlips and cotter pins. Always follow the recommendations in this manual - replace these fasteners
with new parts where indicated, and any other time it is deemed necessary by inspection.

Page 1 of 3
© 2018 Volkswagen of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Version 2.0
 Cautions & Warnings
AG. Volkswagen
 Illuminate the work area adequately but safely. Use a wage
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portable safety lightAGfor
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vehicle. Make sure the bulb is enclosed by a wire bycage. The hot filament of an accidentally
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 Friction materials such as brake pads and clutch discs may contain asbestos fibers. Do not create dust by

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grinding, sanding, or by cleaning with compressed air. Avoid breathing asbestos fibers and asbestos dust.

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Breathing asbestos can cause serious diseases such as asbestosis or cancer, and may result in death.

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 Before starting a job, make certain that you have all the necessary tools and parts on hand. Read all the
instructions thoroughly; do not attempt shortcuts. Use tools that are appropriate to the work and use only
replacement parts meeting Volkswagen specifications. Makeshift tools, parts and procedures will not make good

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repairs.
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 Catch draining fuel, oil or brake fluid in suitable containers. Do not use empty food or beverage containers that
might mislead someone into drinking from them. Store flammable fluids away from fire hazards. Wipe up spills

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at once, but do not store the oily rags, which can ignite and burn spontaneously.
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 Use pneumatic and electric tools only to loosen threaded parts and fasteners. Never use these tools to tighten
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 Be mindful of the environment and ecology. Before you drain the crankcase, find out the proper way to dispose cted agen
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of the oil. Do not pour oil onto the ground, down a drain, or into a stream, pond, or lake. Consult local
ordinances that govern the disposal of wastes.

 The air-conditioning (A/C) system is filled with a chemical refrigerant that is hazardous. The A/C system should
be serviced only by trained automotive service technicians using approved refrigerant recovery/recycling
equipment, trained in related safety precautions, and familiar with regulations governing the discharging and
disposal of automotive chemical refrigerants.

 Before doing any electrical welding on vehicles equipped with anti-lock brakes (ABS), disconnect the battery
negative terminal (ground strap) and the ABS control module connector.

 Do not expose any part of the A/C system to high temperatures such as open flame. Excessive heat will
increase system pressure and may cause the system to burst.

 When boost-charging the battery, first remove the fuses for the Engine Control Module (ECM), the Transmission
Control Module (TCM), the ABS control module, and the trip computer. In cases where one or more of these
components is not separately fused, disconnect the control module connector(s).

 Some of the vehicles covered by this manual are equipped with a supplemental restraint system (SRS), that
automatically deploys an airbag in the event of a frontal impact. The airbag is operated by an explosive device.
Handled improperly or without adequate safeguards, it can be accidentally activated and cause serious personal
injury. To guard against personal injury or airbag system failure, only trained Volkswagen Service technicians
should test, disassemble or service the airbag system.

Page 2 of 3
© 2018 Volkswagen of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Version 2.0
 Cautions & Warnings
 Do not quick-charge the battery (for boost starting) for longer than one minute, and do not exceed 16.5 volts at
the battery with the boosting cables attached. Wait at least one minute before boosting the battery a second
time.

 Never use a test light to conduct electrical tests of the airbag system. The system must only be tested by trained
Volkswagen Service technicians using the Volkswagen Factory Approved Scan Tool (ST) or an approved
equivalent. The airbag unit must never be electrically tested while it is not installed in the vehicle.

 Some aerosol tire inflators are highly flammable. Be extremely cautious when repairing a tire that may have
been inflated using an aerosol tire inflator. Keep sparks, open flame or other sources of ignition away from the
tire repair area. Inflate and deflate the tire at least four times before breaking the bead from the rim. Completely
remove the tire from the rim before attempting any repair.

 When driving or riding in an airbag-equipped vehicle,

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Page 3 of 3
© 2018 Volkswagen of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without
notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Version 2.0