PROTOCOL

OPERATIONAL AND CONTROL

TOTAL ALERT S.A.C.

2024
 OPERATIONAL AND CONTROL PROTOCOL
TOTAL ALERT S.A.C.

INDEX

1. INTRODUCTION
2. OBJECTIVES
3. SCOPE
4. PERSON RESPONSIBLE FOR THE APPLICATION
5. FUNCTIONS OF SECURITY PERSONNEL
6. GENERAL CONDITIONS FOR THE PROVISION OF THE SERVICE
6.1 License and permissions
6.2 Trained personnel
6.3 Planning and risk assessment
6.4 Equipment
6.5 Confidential Information
6.6 Customer Service
7. SPECIFIC CONDITIONS FOR THE PROVISION OF SERVICE
7.1 Monitoring
7.2 Access control
7.3 Emergency responses
7.4 Security camera monitoring
7.5 Incident investigation
8. SUPERVISION AND CONTROL POINTS
8.1 Supervision and Control Procedure of the Service
8.2 Supervision and Control Rounds of the Security Personnel assigned to the different
units.
9. TOOLS FOR THE DEVELOPMENT OF ACTIVITIES
9.1Logistical Equipment
9.2 Desk tools
9.3 Safety equipment that will be assigned
9.4 Regulatory uniforms
9.5 Personal Protective Equipment
10. ACTIONS AND CONTINGENCY RESPONSES TO INCIDENTS, ACCIDENTS,
STATE OF EMERGENCY AND/OR CRIMINAL ACTS
10.1 Activation of the Contingency Plan
10.2 Personnel Involved in a Contingency
10.3 Procedure
10.3.1 Procedure in Case of Floods and Water Accumulation
10.3.2 Procedure in Case of Fires
10.3.3 Crisis Management Procedure
10.3.4 Procedure in Case of Accident / Incident
10.3.5 Procedure in Case of Theft and Assault
1. Introduction
The company TOTAL ALERT SAC is a company exclusively dedicated to providing
Private Security Service in its different modalities.
Our services aim to prevent, stop, reduce, or deter attacks.
or threats that may affect the safety of people or property in their possession.
cargo.
TOTAL ALERT SAC complies with current regulations regarding Safety and Health
Occupational that allows us to have a culture of risk prevention of our
collaborators
2. Objective
The objectives of this Operational and Control Protocol are:

- Improve the quality of the provision of private security services, ensuring

an adequate technical and professional level.

- That the private security services that provide services in the different
clients' facilities adopt preventive and control measures
appropriate and sufficient, aimed at preventing their services from being used.
as an instrument for the commission of illegal acts, in any form or to provide
appearance of legality to criminal activities or to provide services to criminals
to people directly or indirectly linked to illicit trafficking or activities
terrorists.

- Provide adequate protection to users of private security services,

through established protocols in the services, with qualified personnel,
seeking to optimize resources and improve service delivery.

I reached
The present Operational and Control protocol has a scope that encompasses all involved areas.
in emergency conditions and the staff assigned to the operations area of the Company
TOTAL ALERT SAC at all locations nationwide according to the position they hold
according to the Manual of Organizational Functions.
4. PERSONS RESPONSIBLE FOR ITS APPLICATION

The head of the Operations area is responsible for supervising the Control Center, to
to have greater coverage of control and constant supervision of all units
operational.

Surveillance Service Control System

TOTAL ALERT SAC has a Modern Control and Monitoring Center Installed
Cameras properly linked to all internal areas; the Coordinators;
Zonal Supervisors, CCO Operators, and the security agents assigned to the
different facilities of our clients.
The operators assigned to the Control Center are responsible for receiving; consolidating
the assistance of the staff and to provide solutions to the various incidents that may arise
in any of our clients' facilities, where we provide services
deriving the information to the heads of the areas and to our clients.
The head of the Control Center is directly responsible for verifying the coverages.
of the permanent surveillance service; special services; absences; permits;
medical leaves among others; as well as the distribution of the checkpoints for
coverage of the service positions requested by our clients.

The emergencies that occur during the service, the control center has a
contingency plan prepared by the Operations Chief that includes the
following mechanisms.
- Identify risks and impacts by evaluating the probabilities of occurrences and the
response levels in each case.
- Clearly define the roles of the members of this organization.
- Define the levels of action and notifications in an emergency situation.
- Prepare the emergency response procedures for situations,
organize brigades of trained people to execute procedures of
emergencies.
- Training and drills.
5. FUNCTIONS OF SECURITY PERSONNEL
Security personnel must act and perform their duties with objectivity; efficiency;
professionalism; honesty and respect for human rights recognized in the
Political Constitution of Peru.
- Know and comply with the internal regulations and occupational health and safety of the company.
- Apply the concepts of security under the criteria.
- Comply with operational procedures, general and specific functions and
prohibitions related to the service.
- Check the good condition of maintenance and operability of the security equipment
like radios; cell phones; metal detectors; weapons, ammunition, and others
accessories for the proper performance of your functions.
- Generate added value by identifying hazards and assessing the risks to which one is exposed.
exponent.
- Promptly inform the group leader of any updates that occur during your service.
the resident supervisor.
- Respect, know, and apply the values of the company and the client.
- Control the identity in access to certain establishments.
- Exercising surveillance and protection of the establishment's assets.
- Perimeter control.
- Carry out identity checks of personal belongings; merchandise or vehicles in the
access to or inside of property.
- Avoid the commission of criminal acts or infractions in relation to the objective of your
protection.
- Capable of detecting any suspicious activity.
- Ensure the safety of individuals.
- Evaluate the inherent risks of the emergency and implement the necessary activities.
to establish and maintain security at the scene.
- Respond to incoming emergency calls and notify those responsible.
- Ensure the integrity; dignity protection of personnel.
- Correct treatment of people, avoiding abuse, arbitrariness, or unjustified violence.
- To provide assistance to the extent of your abilities to those who are threatened by danger.
or have been victims of crimes.
6. GENERAL CONDITIONS FOR THE PROVISION OF THE SERVICE
TOTAL ALERT SAC. meets a series of General conditions to guarantee the
compliance with the surveillance services contracted by our clients
6.1 Licenses and permits:
The company has all the authorizations to provide security services.
Sucamec Resolution; the Municipal License; the Indeci Certificate; RENEEIL for the
labor intermediation and insurance policies for all our staff to operate
legally in the field of Private Security.
6.2 Trained personnel:
The company has trained, qualified, and certified personnel in prevention.
of risks and safety, responses in emergency cases with instructors
of security authorized by the SUCAMEC entity.
6.3 Risk planning and assessment:
Our operations area has specialists in charge of the
planning and risk assessment of all our operational units
identifying threats and establishing preventive measures by developing plans of
responses to emergencies.
6.4 Equipment:
We have a logistics area that has the appropriate equipment to provide
efficient security services. It includes uniforms, weapons, equipment of
communication, mobile units (vehicles and linear motorcycles) and other means
technological.
6.5 Confidential information
For TOTAL ALERT SAC. The confidential information of the different records that is
The trust we build with our clients is one of the most valuable assets.

A filing area has been implemented where all digital information is stored.
in physical form of the records of the controls carried out in the different installations of
our clients having a established length of stay policy.
6.6 Customer service:
TOTAL ALERT SAC. offers a personalized customer service.
resolve and timely address inquiries; provide advice; attend
concerns; needs or complaints of the client, which in some cases are considered
affected by the operation of the surveillance service or by the operational personnel.
7. SPECIFIC CONDITIONS FOR THE PROVISION OF THE SERVICE
TOTAL ALERT SAC has security personnel whose main function is
to protect people, property, and materials owned by our clients.

7.1Monitoring

The security agent on duty must conduct internal and external rounds.
periodic internal and external reviews to detect suspicious activities or situations
risks in the client's facilities, in the event of any act or emergency must
report immediately to the control center and/or to the supervisor.

7.2 Access Control.

The security guard must request that the personnel entering the facilities
our clients their identity document and check if they have the authorization
corresponding, the authorizations must be verbal, by telephone or via email
electronic.

A digital and physical record is kept of all personnel entering the facilities.
of our clients.
7.3 Emergency responses.
Security agents must follow emergency protocols, and the
communications and being prepared and aware to respond to situations of
emergency, such as fires, thefts among other situations that may arise
during the service.

7.4 Surveillance Camera Monitoring:

Security agents can monitor the clients' security cameras.

to detect any suspicious activity or risk situations. With the
purpose of safeguarding the integrity of individuals.

7.5 Incident Investigation

The supervisors and security agents are trained and have the ability to
investigate incidents such as thefts, vandalism and prepare detailed reports on them
happened.
8. SUPERVISION AND CONTROL POINTS
The supervisors in coordination with the Control Center are responsible for overseeing
the entry and exit of security personnel from the facilities. They are in charge of
verify the proper use of the uniform, the safety equipment assigned by the company and
the mandatory documentation of personnel Identification photocard, badge, and license of
weapons of the entity of SUCAMEC.
Likewise, we consider the aspect of supervision as a decisive mechanism for the
good progress of the services this task is carried out in a planned and unforeseen manner
throughout all levels of our company.
We supervise the compliance of the functions and the control of the responsible personnel, it is worth noting
highlight that the supervision provided by our company has a dual task it is to
to guarantee and control the proper performance in each of the positions we provide
services, as well as reinforce training with practice and example at 100% of
security that faithfully fulfills the verification and supervision of risk points
the facilities.

8.1 Supervision and Control Procedure of the Service

Daytime Supervision

The Operations Manager prepares the service role for the daily supervision of the units.
operational for the exercise of the same, equipped vehicles and motorcycles are available.
Radio and telephone communication equipment and their movements are controlled by the Center.
of Control.

Night Supervision

It is carried out in the same way as in daytime supervision and starts from 7:00 PM until
7:00 AM

Coordination:

Every day, coordination meetings are held between the zone supervisors and the center.
of control, Head of Operations and the Operations Management in order to address all the
problems that could arise as consequences of the demands and attention of
service.
 8.2 Supervision and Control Rounds of Security Personnel
highlighted to the different units.
TOTAL ALERT SAC has highly qualified personnel in staff supervision.
of surveillance with a dynamic and problem-solving capability for preventive risk situations
or different unforeseen situations that may arise in the service.
The measures of supervision and control involve preventing with personnel checkpoints that are
they are found in different units.
The Control Center, in coordination with the supervisor, has the authority to refer this.
security agent to the unit that requires your support, unforeseen emergencies that
could present themselves.

The supervision visits at the client's facilities will be the responsibility of the supervisors.
daily zonal checks for the verification and conformity of the service.

In case of an emergency that may arise at the client's facilities, they will be attended to.
immediately by the zonal supervisor who is closest to the establishment and
reported to the Control Center.

9. TOOLS FOR THE DEVELOPMENT OF ACTIVITIES

TOTAL ALERT SAC. They have personnel accredited by SUCAMEC, all of them
Security agents who will be assigned to the units will be trained 04
times a year on the following topics.

- Customer service and quality of service.

- Report of unsafe conditions.
- Safety and health at work.
- Techniques for using fire-fighting equipment.
- Proper use of safety equipment.
- Control of property assets.
- Physical security procedures.
- Training on illicit acts.
- First aid.
- Interpretation technique in case of incidents.
- Access control.
- Report of unsafe conditions.
9.1Logistical Equipment

The company has a warehouse and armory properly equipped and with measures of
safety established by the regulations set forth by the SUCAMEC entity, the
The logistics manager is responsible for establishing, supplying, distributing, and processing everything.
the logistical requirements of the area corresponding to our company.
The logistics manager is responsible for overseeing warehouse control and the
armory, as well as attend to the requests for requirements.

The uniform renewals will occur every 6 months only in case of emergency or
for deterioration and others are changed before the indicated date

9.2 The office supplies.

➢ Personnel control notebooks.

➢ Visitor control notebooks.
➢ Notebook of occurrences.
➢ Job notebooks.
➢ Vehicle control notebook.
➢ Control notebook of patrimonial assets.

9.3 Safety Equipment to be assigned:

➢ Flashlights.
➢ Armament.
➢ Bulletproof Vest.
➢ Ammunition.
➢ Communication equipment.
➢ Metal Detector.
➢ Megaphones.
➢ Radios.

9.4 Regulatory uniforms

➢ 02 black pants
➢ 01 Cap
➢ 02 White shirts
➢ 01 Tie
➢ 01 Black jacket
➢ 01 Pair of black shoes
 9.5 Personal Protective Equipment

➢ 01 Safety helmet
➢ 01 Vest with reflective stripes
➢ 01 Safety gloves.
➢ 01 Steel toe shoes.
➢ 01 Sunscreen.
➢ 01 Glasses.
➢ Earplug.

10. ACTIONS AND CONTINGENCY RESPONSE TO INCIDENTS,

ACCIDENTS, STATES OF EMERGENCY AND/OR ACTS
DELICTIVES
TOTAL ALERT SAC has personnel accredited by the SUCAMEC entity, all
The security agents who will be assigned to the units will be trained 4 times.
a year on the following topics.

10.1 Activation of the Contingency Plan

After becoming aware of an emergency, it will immediately activate the
Contingency plan.
For this, and considering that it is likely that the person calling is low
stress must be addressed according to the following:

• Listen Carefully
• Maintain calmness and courtesy
• Note down the message and do not rely on memory.
• Repeat the message to ensure understanding.
• Keep the informant online long enough to
obtain the following data:
• Name of the person calling
• flood, fire; landslide
• Equipment and resources required.

10.2 Personnel Involved in an Emergency

First people to be notified

CARGO
Manager
Headquarters
 First people to arrive at the emergency site
CARGO
Immediate boss

10.3 Procedures

10.3.1 Procedure in Case of Floods and Waterlogging

The following procedure will be carried out when there is a flood
product of some water leak or by a blockage in the drainage system.

▪ Identify the location of the water leak or blockage.

▪ Close the main water valve or the valve in the area where it is produced.
said event.
▪ In case you cannot control the flooding due to its volume, request the
repair services to the water service provider
drinking water and drainage of the place.
▪ Schedule the drying and cleaning of the affected areas.

10.3.2 Procedure in Case of Fires

Upon detecting a fire:

▪ The worker or supervisor will detect any fire risk and it

will be suppressed using fire prevention mechanisms
(extinguishers, hoses, among others)
▪ The responsible officials will be informed about what happened.

In the event of a large-scale fire:

▪ In case the fire is not extinguished, the authorities will be called.

Firefighters, and the electric supply will be cut off.
▪ It will provide support to the company's firefighting brigades.
▪ The exit doors of the offices will be opened in order to allow
that the displacement of workers occurs
neatly.
▪ The use of elevators will not be allowed.
 Actions to Take After the Fire:

▪ You should not enter the affected area, except with some authorization.
▪ If you enter, you must be careful about any type of infrastructure.
that could collapse.
▪ Provide cooperation to the authorities in surveillance and security
of the affected area.
10.3.3 Procedure in Case of Earthquakes

Before an Earthquake Occurs

▪ You will know the evacuation routes of the facilities where you work.
▪ You must ensure that there are no obstacles in the escape routes.
▪ Identify external security areas such as parks,
patios, squares, and gardens.

During the Earthquake

▪ Calmly alert the staff about the situation.

▪ In a leadership attitude, getting the staff out in an orderly manner and without running, helping.
to the elderly, physically limited individuals, or pregnant women.
▪ You should stay away from areas where the earthquake could cause landslides.
of structures or generate the risk of explosions (gas installations, glass,
towers, etc.).
▪ You should calm down those people who show an attitude of
panic, explaining that this event will only last a very short time, and that the
the place where we are is safe.
▪ In case it is located in buildings, they will be placed under the frame of
the door or near the columns or beams.
▪ Execute the Emergency Plan in case of Earthquakes.
▪ Always have flashlights available (not candles, matches or lighters).

After the Earthquake

▪ If the earthquake has been of considerable magnitude, inform the staff.

that there will be replicas, and that they should not be alarmed.
▪ Save or extract the injured immediately taking the necessary precautions and
using the available means.
▪ If the earthquake occurred at night, do not use matches because they can cause
fires when flammable liquids or gases are spread: gasoline, naphtha,
alcohol, etc. Use only BATTERY-POWERED FLASHLIGHT.
 ▪ Do not turn on the light switches because a spark would be very dangerous.
▪ Observe the orders and recommendations issued by Civil Defense.
▪ Communicate with them only in case there have been updates to the
phones listed in the emergency phone list.
10.3.4 Crisis Management Procedure

In the event of a crisis management, you should take the following into account:
▪ Stay calm.
▪ Maintain sanity.
▪ Avoid unnecessary conversations with the protesters.
▪ Maintain neutrality (Do not take sides for or against the...
protesters
▪ Show an attitude of courtesy
▪ Avoid responding to insults and offensive language.
▪ Maintain a firm and determined attitude
▪ Reject any type of proposal that the protesters put forward.
10.3.5 Procedure in case of Accident / Incident
When an accident occurs by a worker during their hours
for work, the following should be done:

A. Serious Accident.

▪ First aid must be given to the injured worker, where

Only a person who has received some training will be able to do this.
or specialization in first aid.
▪ You should then call 116, Fire Emergency, and 105, Emergency.
National Police of Peru or 106 Emergency Medical Service
(SAMU) to report the accident and request assistance for the injured person.
▪ You must notify the immediate supervisor of the company about the accident, explaining it.
happened and detailing to the Clinic or Hospital where the injured would be going.
▪ The Immediate Supervisor must inform the SST Advisor of what happened. In case the
the accident may have been caused by third parties, the immediate supervisor
You must file the corresponding police report.
▪ The SST Advisor will report the accident to the SCTR supplier company.
▪ The SST Advisor will deliver the 'MEDICAL ATTENTION REQUEST - SCTR'
to the immediate supervisor with the information filled out in the form. So that the staff
To have access to care, you must be registered in the SCTR of the
company.
 ▪ The request will be delivered to the on-call doctor or to the on-call nurse.
▪ In case the injured person has been admitted to a non-affiliated clinic.
by Pacifico Insurance (See List of Clinics Affiliated to SCTR- Lima
and Provinces) the immediate boss.
▪ The Resident Supervisor will proceed to make a detailed report of
accident. In case the accident was caused by third parties,
attach the POLICE REPORT.
▪ In case the patient is discharged, and has been referred to a clinic not
affiliated, the SST Supervisor will proceed to refer the worker to those
clinics that are affiliated with the SCTR.

B. Minor Accident:

▪ The injured party or immediate supervisor must notify the SST Advisor of the accident.
▪ The SST Advisor must indicate which nearest clinic should be
to be attended. Said clinic must be affiliated with the SCTR (See list of
Affiliated Clinics in Limay Provinces
▪ The SST Advisor will deliver the 'MEDICAL ATTENTION REQUEST - SCTR'
to the immediate supervisor with the information filled in the form. So that the staff
to have access to care, you must be registered in the SCTR of the
company.
▪ The request will be delivered to the on-duty doctor or to the nurse.
Shift.
▪ Do not keep additional quantities of chemicals.
▪ Schedule aseptic activities in all environments of the
installation.

10.3.6 Procedure in case of theft and assault

a) Report of Theft

The staff must take the following into account:

Check if there has been any theft of machinery.

object, tool or any other item owned by the company; in
If it is positive, the supervisor and control center will be notified.
company base.

The report for theft will usually be made by the immediate supervisor of the
Company.

In case the theft is on a large scale, the report will be made by telephone to
the nearest police station, so that they can intervene as quickly as possible.
A verbal report is enough for the security service.
 From the installation, I started the investigation immediately.

The research work should be aimed at finding the

responsible for the theft.

b) In case of the assault occurring

If possible, trigger some acoustic alarm that shows that it

an assault is being produced and I tried to communicate with the central
stealthily operating the company's affairs.

You should not engage in reckless behaviors that may harm your
physical integrity or that of third parties.

As far as possible, and with the optimal senses, it should

obtain information through observation the following:

- Physical characteristics of offenders.

- Characteristics of their clothing.
- Characteristics of the equipment, vehicles, and weapons used
- Characteristics of the operating mode of criminals
- Mentally set the start and end time of
assault.
c) After the assault has been perpetrated or frustrated
Activate the alarm and request assistance and support from the National Police
from Peru (PNP).
The assaulted area will be closed off and the evidence of the robbery will not be tampered with, with
the purpose of the PNP to conduct the investigations of the case.
No worker will be allowed to give indications to the press, T.V.
to third parties about what happened. It will be kept confidential.

The staff will prepare the corresponding report, submitting it to the chief of the
Company Security Department, with an informational copy for the
Operations Headquarters of the Company.