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NPS July'25 Report

The report provides an analysis of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across various categories and streams for July 2025. It includes overall trends, zone-wise performance, and specific metrics for Aakash Digital, Franchise, and ALC. Key findings indicate varying satisfaction levels and response rates among different segments.

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akl1581996.nita
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7 views22 pages

NPS July'25 Report

The report provides an analysis of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across various categories and streams for July 2025. It includes overall trends, zone-wise performance, and specific metrics for Aakash Digital, Franchise, and ALC. Key findings indicate varying satisfaction levels and response rates among different segments.

Uploaded by

akl1581996.nita
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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NPS and CSAT

Report
July 2025
Overall NPS, Academic CSAT, NON-Aca CSAT and Response Rate
Overall NPS Overall Academic CSAT

Overall NON-Aca CSAT Overall Response Rate


Overall NPS Trend

58.5 55.2 53.9 53.0 24.2 52.1

Overall NPS Trend by Stream

65.8
51.9 59.0
65.0 53.0 63.9
45.8 51.6 54.8
39.2
12.7 24.0
Zone Wise NPS Trends
Overall Category
Wise CSAT

Overall % of
Promoters, Passive
& Wise Detractors
Overall Subject &
Stream Wise CSAT

Overall Non
Academic
Parameter CSAT
Owned NPS, Academic CSAT, NON-Aca CSAT and Response Rate
Owned NPS Owned Academic CSAT

Owned NON-Aca CSAT Owned Response Rate


Owned NPS Trend

60.7 56.5 55.3 55.1 24.2 52.0

Owned NPS Trend by Stream

67.1
54.2 62.0
65.9 55.9
47.4 64.5
56.4
52.6 39.3
12.6 24.0
Owned Category
Wise CSAT

Owned % of
Promoters, Passive
& Wise Detractors
Owned Subject &
Stream Wise CSAT

Owned Non
Academic
Parameter CSAT
Aakash Digital NPS, Academic CSAT, NON-Aca CSAT and Response Rate
Overall NPS Overall Academic CSAT

Overall NON-Aca CSAT Overall Response Rate


Aakash Digital NPS Trend

68.9 68.1 68.4 65.7


Owned NPS Trend by Stream

Aakash Digital NPS Trend by Stream

66 69.6 68.2 70.9 67.7 67.3


71.0
51.4 63.1
Aakash Digital
Category Wise
CSAT

Aakash Digital % of
Promoters, Passive
& Wise Detractors
Aakash Digital
Subject & Stream
Wise CSAT

Aakash Digital Non


Academic
Parameter CSAT
Franchise NPS, Academic CSAT, NON-Aca CSAT and Response Rate

Overall NPS Overall Academic CSAT

Overall NON-Aca CSAT Overall Response Rate


Franchise NPS Trend

41.3 42.4 41.6


33.7
Owned NPS Trend by Stream

Franchise NPS Trend by Stream

55.1
54.3 35.1 42.0
54.2 42.2 32.6
25.4 22.6
Franchise Category
Wise CSAT

Franchise % of
Promoters, Passive
& Wise Detractors
Franchise
Subject & Stream
Wise CSAT

Franchise
Non Academic
Parameter CSAT
ALC NPS, Academic CSAT, NON-Aca CSAT and Response Rate

Overall NPS Overall Academic CSAT

Overall NON-Aca CSAT Overall Response Rate


ALC Category Wise
CSAT

ALC % of
Promoters, Passive
& Wise Detractors
ALC
Subject & Stream
Wise CSAT

ALC
Non Academic
Parameter CSAT
Thank you

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