You can make an international career in support &
ops in 6 months
We started a three-day bootcamp on ‘How to get US support and operations jobs
remotely from India’ from Saturday, April 19, and we had two rocking sessions over the
weekend. Even if you missed the first two sessions of the three-day bootcamp, this
document is going to give you a small tour of what was covered in the weekend.
The support and operations landscape is undergoing dramatic transformation. Many
professionals face uncertainty as AI threatens routine administrative roles, with even
highly qualified individuals anxious about their future. Most lack a backup plan, while
dealing with low salaries, slow growth, office-bound work in expensive cities, and
sometimes graveyard shifts that disrupt health and family life.
By 2025, AI chatbots and voice bots are projected to handle 85% of customer
interactions. Around 70% of CX leaders plan to integrate generative AI across multiple
touchpoints within two years, while 80% of companies aim to implement AI solutions for
customer support—up from 31% in 2023.
But here's the good news: AI is creating more new jobs than it's destroying.
These emerging roles are less repetitive and formula-driven, becoming more proactive,
data-driven, and strategic.
Some new opportunities include:
1. Case managers and escalation experts who intervene when AI tools can't resolve
issues
2. Chatbot supervisors who ensure smooth integration of AI tools into workflows
3. Customer insights analysts who monitor the quality of AI-driven service
4. AI trainers who develop and refine training data for support algorithms
5. Conversational AI designers who personalize customer interactions
6. Customer experience analysts who mine data to enhance overall experience
7. AI integration consultants who guide companies in adopting AI tools
Finding Remote Work Opportunities
US small and medium enterprises (SMEs), service businesses, and startups are ideal
initial targets. These smaller businesses are desperate for AI adoption and more willing
to give newcomers a chance. The US alone has nearly 35 million small businesses, with
over 5 million new business applications filed yearly. Companies are struggling to hire
customer service staff due to labor shortages and are looking for alternatives.
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
Why US Clients Will Work with Indian Professionals
Cost advantage is significant—customer support professionals in the US earn
$45,000-$60,000 annually. US businesses could save 50-70% by offshoring to Indian
support professionals, who could still earn 3x more than in domestic jobs. Remote work
has become normalized since the pandemic, with 16% of global businesses operating
entirely remotely. While big companies may oppose remote work, SMEs are embracing
it to benefit from talent arbitrage.
US employers need people who can address business challenges such as:
1. Ensuring new clients have "quick wins" in the first 90 days to encourage renewals
2. Creating customer delight through support interactions
3. Facilitating customer success and identifying upsell opportunities
4. Managing reviews and turning angry customers into fans
5. Creating feedback loops with product teams to minimize returns and refunds
Skills You Need to Develop
1. Implementing AI and automation for support roles
2. Creating customer journey maps and onboarding plans
3. Developing listening, empathy, and communication skills
4. Conducting sentiment analysis
5. Coordinating across teams (product, tech, sales)
6. Using AI to upgrade customer journeys
7. Automating knowledge management and SOPs
8. Measuring customer satisfaction
9. Setting metrics and incentives for teams
10.Conducting service audits with AI
11.Training support staff using AI
12.Managing reviews
13.Performing data analysis without needing coding skills
How to Find and Secure Remote Work
1. Research accelerators like Y-Combinator that host promising startups
2. Find founders on LinkedIn/Twitter or through company websites
3. Craft personalized outreach messages addressing specific business problems
4. Send messages to 20-30 startups (especially pre-Series A companies)
5. Build credibility by posting insights on LinkedIn and connecting with potential
clients
6. Create profiles on freelance platforms like Upwork
7. Offer trial assignments to demonstrate value
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
8. Collect testimonials and write case studies to showcase your work
How much can you earn?
Even at a conservative rate of $10 per hour (well below US market rates), working 200
hours monthly can yield $2,000 (₹1.70+ lakh)—approximately ₹20 LPA. With experience
and additional skills, earnings can increase significantly.
The Formula for Success: Skill/capability + Credibility/track record + Outreach =
Success
Most people focus solely on knowledge but neglect practical skills and outreach. By
developing relevant skills, building a track record, and actively reaching out to potential
clients, you can create a virtuous cycle that generates continuous work opportunities.
The hidden job market is significantly larger than advertised positions—90% of jobs are
never posted publicly. With the right approach, you could be earning $1,000+ monthly
within six months by investing just two hours daily in this career transition.
A 6-month plan
This is the plan we give our learners. You can do it on your own as well once you know
what the plan is.
Unlike other programs you will pursue elsewhere which provide only theoretical
knowledge, we teach you practical skills, and we also immediately want you to reach out
to potential recruiters or clients for doing that work so you can build your track record
and profile side by side. This is a part of the course curriculum itself.
It takes only 2 hrs per day for 6 months and you could unravel a new career altogether
These are the most essential skills you learn (divided into key buckets) over 6 months,
as you already start earning by the side as you keep on learning - starting with the
easier ones and progressing to the more difficult/complex ones.
1. Client Onboarding
1. How to map the customer or client journey and accelerate it with AI
2. Creating a customer success plan with AI
3. Identification of “quick wins” in the first 90 days
4. How to effectively automate and manage complications in the post sales hand-off
process
5. How to handle kick off meetings with clients effectively
6. Ensuring that the implementation & integration phase leads to delight
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
7. Change management - what changes to accept and which ones to refuse, how to
use AI to predict likely changes
8. How to audit the client onboarding process using AI tools
9. How to personalize onboarding journeys using predictive customer profiling
10.How to create dashboards with AI to understand the effectiveness of your
onboarding program
11.How to use onboarding to get more referrals & upselling
12.How to incorporate onboarding USPs as part of the sales process
13.How to implement AI chatbots to automate onboarding workflows and
personalising the onboarding experience
2. AI-Driven Customer Support With US SMEs
1. How to upgrade traditional customer support systems into AI-driven and
automated setups
2. How to conduct AI-based quality audits of support tickets and call logs
3. How to design conversational AI flows for B2B and B2C customer scenarios
4. How to create self-help knowledgebases which are accurate and updated
5. How to perform sentiment analysis and use it for upselling, preventing refunds
and negative reviews and delight customers
6. How to create customer support training programs for the team
7. How to configure omnichannel human-in-the-loop support systems
8. How to create automated chat bots for 24x7 customer support with appropriate AI
to human handoffs
9. Listening and empathy to turn unhappy customers into raving fans
10.How and when to refuse unreasonable requests by customers politely
11.How to train AI on a knowledgebase
12.How to implement multilingual and voice-based support systems
13.How to conduct phase rollouts and evaluate data
14.How to test and update the system
15.How to trigger automated actions based on sentiment scores (e.g., review asks,
upsell prompts)
16.How to design real-time sentiment dashboards for CX and QA teams
17.How to implement AI personalization in renewal and upsell workflows
3. Support as Revenue Generator Customer support for SMEs and startups
1. How to implement upselling, cross-selling and referral plans
2. How to relay important customer feedback meaningfully to product, marketing
and sales teams - you may create charts and visualisations through AI
3. How to create a referral program to drive sales
4. How to create appropriate incentives for ops team members who drive customer
success
5. How to ensure that incentives are not gamed
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
6. How and when to effectively handover to the sales team, and when to make the
sale yourself
7. Data analysis, automation and AI
8. Creating visualisations and dashboards with AI
9. Using automations, Zaps, webhooks and Python scripts without knowing how to
code
10.How to run a Scrum process remotely (in non-tech scenarios as well) - goal is to
double productivity with half the resources & increase profitability - there is not a
lot of improvement possible to an individual’s performance, but a team’s
performance can be multiplied with this system
11.How to correlate project management tools like Asana with time tracking tools
like TimeDoctor & Hubstaff and understand productivity
12.How to identify if remote staff is moonlighting with the help of AI
13.How to forecast operational bottlenecks and resource needs using AI analytics
14.How to design omnichannel workflows and assign accountability across teams
15.How to use tools like Discord for culture building in a remote environment
16.Process automation in other delivery functions like HR, finance, sales and
marketing
4. Additional Valuable Skills
1. Managing remote teams using Scrum methodology
2. Correlating project management with productivity tracking
3. Building culture in remote environments
4. Process automation across multiple business functions
How to implement these skills?
1. Conduct daily outreach to potential employers (1 hour/day)
2. Pitch specific services: chatbots, knowledge bases, referral plans
3. Start with free sample work to demonstrate value
4. Build testimonials and ratings on platforms like Upwork and Fiverr
5. Document case studies and share insights on social media
Expected Outcomes
After 6 months of consistent effort, you can expect to earn $1,500-2,000/month
full-time or ₹50,000-100,000/month part-time by:
1. Learning 20-25 new skills
2. Implementing AI models and advanced tools
3. Pitching to at least 50 businesses
4. Creating case studies and publishing articles
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
Even if you have missed the first two days of the bootcamp, don’t worry! Join us
today - for the third (and last) day. We will show you:
1. How to perform audio/video support interactions
2. How to train your customer support reps for customer success (upselling,
cross-selling, and referrals)
3. How to create a training program for a boring process so that new hires hit the
ground running
4. How to use ZohoDesk effectively in a startup
5. How can you automate operations for a US employer and client?
6. How can you network with Shopify store owners?
7. How can you reach out to potential employers on Product Hunt?
See you in the bootcamp!
© Addictive Learning Technology Pvt. Ltd.
Any unauthorized use, circulation or reproduction
shall attract suitable action under applicable law.
