DESMOND OPOKU ANTWI
23 Naa Kwarkor St. Gbawe – Accra, Ghana
+233 553 089 240 | desmodiumy2k@aol.com
Professional Summary
Multitalented IT Specialist with over six years of experience in technical support,
database development, web and app design, and community-based training. Noted for
exceptional troubleshooting ability, customer service excellence, and digital literacy
empowerment. Demonstrated public sector success with the National Health
Insurance Scheme and entrepreneurial leadership as founder of ICODE I.T Training /
Internet Café. Passionate about using technology to enhance accessibility, learning,
and operational efficiency.
Core Skills
• PC & Smartphone Diagnostics and Troubleshooting
• Operating System Installation & Phone Unlocking
• Microsoft Office Suite (Excel, Word, PowerPoint, Access)
• SQL & Java Instruction
• Website & Android App Development
• Database Design & Systems Administration
• Internet Café Services (Printing, Scanning, Photocopying)
• Customer Service & Tech Support
• Teaching & Curriculum Development
Professional Experience
Founder & I.T Specialist
ICODE I.T Training / Internet Café — Gbawe, Accra
2019 – Present
• Operate customer-focused tech hub offering diagnostics, internet access,
printing, and software services.
• Install operating systems and troubleshoot PC/mobile devices for clients.
• Design websites and Android apps tailored to local business needs.
• Train individuals in digital literacy, Microsoft Office, and Java/SQL fundamentals.
• Manage daily business operations and community outreach.
MIS Officer – National Service
National Health Insurance Scheme — Ashiedu Keteke, Accra
September 2018 – December 2019
• Delivered frontline tech support for system users and office operations.
• Designed Microsoft Access databases for internal health service reporting.
• Ensured data quality across departments and supported documentation
processes.
• Played a key role in digital adoption and MIS functionality within the NHIS office.
I.T Trainer
Golden Beam International School — Adenta Housing Down, Accra
August – November 2017
• Instructed students in foundational I.T skills and Microsoft Office tools.
• Designed interactive learning materials and supported student engagement.
• Promoted technology fluency in classroom environments.
Education
Honor Diploma in Software Engineering – Mastermind Series
NIIT Ghana — Ring Road Central, Accra
2014 – 2018
WASSCE Certificate – Woodwork
Kaneshie Senior High Technical School — Accra
2009 – 2013
Projects & Highlights
• Developed internal health service data platforms for enhanced MIS reporting.
• Built Android apps to support client needs and service delivery.
• Created accessible websites for small businesses, improving local digital
presence.
• Delivered impactful instruction in Microsoft SQL and Java for learners across
levels.
Referees
1. Mrs. Helina Fosuah
MIS Office Assistant Head
National Health Insurance Scheme
Ashiedu Keteke – Behind Arena Station, Accra
+233 243 359 989
helinafosuah@nhis.gov.gh
Supervisor
2. Mr. Kwasi Addai
Software Trainer
NIIT Ghana
Ring Road Central – Accra
+233 207 082 327
Trainer
