Proposal for Managed Service Network
Operations
Prepared for: [Telco Operator Name]
Prepared by: [Your Company Name]
Date: [DD/MM/YYYY]
Version: [v1.0]
1. Executive Summary
A high-level overview of the proposed Managed Service (MS) engagement, its objectives,
and expected business outcomes.
Example:
[Your Company] proposes a multi-year Managed Service partnership with [Telco Name] to
operate, maintain, and optimize its nationwide [2G/3G/4G/5G] network. This engagement
will ensure network availability >99.95%, reduce OPEX by up to 20%, and improve
customer experience through proactive monitoring, rapid fault resolution, and continuous
performance optimization.
2. Objectives
Ensure high network availability and service quality.
Reduce operational expenditure (OPEX) via vendor-managed resources.
Accelerate network rollout and capacity expansion.
Enhance customer satisfaction through improved QoS metrics.
Provide transparent KPI tracking and reporting.
3. Scope of Work
Breakdown of what’s included in the Managed Service agreement.
3.1 Network Elements Covered
Core Network: EPC, IMS, MSC, HLR/HSS, SGSN/GGSN.
Access Network: BTS/eNodeB/gNodeB, BSC/RNC.
Transmission Network: Microwave, fiber, IP/MPLS transport.
Supporting Systems: OSS/BSS, power systems, environment monitoring.
3.2 Operational Activities
24/7 Network Operations Center (NOC) monitoring.
Preventive and corrective maintenance.
Spare parts & logistics management.
Software updates and patches.
Network performance optimization.
Security monitoring and incident response.
4. Service Model
Choose from:
Full Outsourcing: Vendor manages end-to-end operations.
Partial Outsourcing: Vendor manages specific network layers.
Build-Operate-Transfer (BOT): Vendor builds & runs network before handover.
Managed Capacity: Vendor guarantees network KPIs rather than just uptime.
5. SLA & KPI Framework
KPI Target Measurement Period Penalty/Bonus
Network Availability ≥ 99.95% Monthly Penalty per 0.1% drop
MTTR (Critical Faults) ≤ 2 hours Per incident Penalty per hour delay
CSSR (Call Setup Success Rate) ≥ 99% Monthly Bonus if exceeded
Data Throughput ≥ [X] Mbps Quarterly -
Customer Complaints Resolution ≤ 4 hours Per incident -
6. Operational Governance
Daily: Incident reporting.
Weekly: Performance review.
Monthly: KPI & SLA compliance report.
Quarterly: Strategic review & optimization plan.
Governance Structure Diagram
Telco Steering Committee <----> Vendor Program Director
| |
Telco Ops Lead <----> Vendor Ops Manager (NOC, Field, Optimization teams)
7. Tools & Systems
OSS/NMS: Fault, configuration, performance monitoring.
Ticketing System: Integrated trouble ticketing and escalation.
Analytics & AI Tools: Predictive maintenance, anomaly detection.
Security Systems: SIEM, intrusion detection.
8. Transition Plan
Phase 1: Knowledge Transfer & Documentation.
Phase 2: Shadow Operations (Telco leads, Vendor supports).
Phase 3: Vendor-Led Operations (Telco oversight).
Phase 4: Steady State Operations.
9. Risk Management & BCP
Spare part buffer stock for critical sites.
Dual NOC setup for redundancy.
Disaster recovery playbooks.
Cybersecurity incident response plan.
10. Commercial Model
Pricing options:
Per Site / Per Month Fee
Per Network Element Fee
Capacity-Based Fee
Hybrid Model (Base Fee + KPI Bonus/Penalty)
Example Cost Breakdown:
Item Unit Cost Qty Monthly Total
RAN Maintenance $X/site N sites $XXXX
Core Network Ops $X/node N nodes $XXXX
Transmission Ops $X/link N links $XXXX
NOC Operations Lump Sum 1 $XXXX
11. Expected Benefits for [Telco Name]
20–30% OPEX savings.
SLA-driven quality improvements.
Faster time-to-market for new services.
Scalable support for future 5G and IoT services.
Access to global expertise and latest technology.
12. Conclusion
Reaffirm partnership benefits, commitment to KPIs, and readiness to start.
