NAME: __________________________________________________
TRAVEL AND TOURISM FOUNDATION
COURSE CODE: TTF PRODUCT KNOWLEDGE & A&T I
ACADEMIC YEAR: 2024/2025
DATE: MAY 2024
TIME ALLOWED: 45 MINS
LECTURER: EZEKIEL LEMUEL
INSTRUCTIONS:
WRITE YOUR FULL NAME ON THE COVER PAGE OF YOUR
QUESTION PAPER.
USE A CIRCLE TO SHOW THE CORRECT ANSWER WHERE ANSWER
OPTIONS ARE PROVIDED; OTHERWISE, WRITE THE CORRECT
ANSWER IN THE SPACES PROVIDED.
ANSWER ALL QUESTIONS: SECTION A, B, C AND D
SECTION A
1. When is car rental the right means of transport?
(a) When the client is over 75 years of age
(b) When there is a lot of luggage to transport
(c) When the customer wants to explore a city
(d) When a client needs to travel 1200 kilometers a day
(e) When the client plans to visit many places in a given area or along a certain
route
2. Buyers of bulk rentals who resell to the individual travel agent are called:
(a) Tour Operators
(b) Brokers
(c) Bulkers
3. What does basic car rental include?
(a) A spare tire and a full petrol tank
(b) Amenities and services, insurance and maintenance
(c) Air conditioning and mobile phone
(d) Radio and TV
(e) Experienced driver, full bar and insurance
4. What is the Vehicle Matrix Code?
(a) A combination of the length, width and height of a car
(b) An abbreviation describing the acceleration and top speed of a car
(c) A combination of four letters describing specific car types so that they
can be booked worldwide
(d) The numeric combination of a digital car lock
5. Which one of the following insurance schemes does not exist?
(a) Collision or Loss Damage Waiver
(b) Theft Protection
(c) Drunken Driving Liability
(d) Personal Insurance
6. Why should your client attempt to bring a car back with a full tank?
(a) To speed up administration
(b) To save money
(c) To reduce the queue at the petrol pump of the rental office
(d) b and c only
7. Where will your client not find a car rental office?
(a) Regional airports
(b) Railway Stations
(c) City center hotels
(d) Zoos
(e) Football Stadiums
(f) Holiday Resorts
8. What are business travelers looking for in a car?
(a) Top speed
(b) Comfort and ease
(c) Roof racks
(d) Baby seats
(e) Prestige
(f) Automatic drive
9. Which combination of the following three qualifications is required for a car
rental?
(a) Valid driving license, 25 years of age, 165 cm in height
(b) Valid international credit card, valid driving license, age under 75 years of age
(c) Have passed the driving test at least one year or more before the
beginning of the rental, be 25 years or older, hold a valid driving license
(d) International Driving License, 25 years or over, valid international credit card
10. Which of the following costs are included in the rental?
(a) Parking charges
(b) Normal wear and tear
(c) Petrol
(d) Toll fees
(e) Emergency services
(f) Membership of a national Automobile Association
(g) Parking fines
11. The flight of your customer will depart from Kuala Lumpur at 18:30. At what
time should he or she plan to arrive with the rental car at the perimeter of the
airport assuming a check-in time of 60 minutes?
(a) 12:30 hours
(b) 15:00 hours
(c) 16:30 hours
SECTION B
12. Enumerate three ways rental cars can be booked.
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
13. A fourth and less frequent reason is the rental of vans for
……………………………………………………………………………………………………………………………….
14. Globally operating car rental companies sell their services directly to? Mention
four...
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
SECTION D
To make it easy for booking agents to define the vehicle requested by each
customer, there is the Vehicle Matrix Code as approved by the Air Transport
Association of America and outlined in the Trade Practice Standard Interline
Passenger Procedures (SIPP).
Decode the following vehicle matrix codes representing the class of service:
15. M: ___________________________________________________________
16. C: ____________________________________________________________
17. E: ____________________________________________________________
18. I: _____________________________________________________________
19. S: _____________________________________________________________
20. X: ____________________________________________________________
