How does the eFiling payment reference work?
When making a payment on eFiling, there are a few ways in which the payment can be made as described in
the payment guide on SARS website.
Once the payment has been initiated to the bank, a unique payment reference number (10 digits) is displayed,
as illustrated in the below screen:
On sending the payment instruction to the bank the payment reference number is used instead of the Tax
Numbers. This is in order to allow the client to make one payment. Multiple transactions, with different Tax
Reference numbers can be linked to the same eFiling payment reference number.
On the client’s bank product, the eFiling payment reference will be displayed for approval in order for the
transaction to be finalised.
This payment reference number is also displayed as the receipt number on the eFiling payment confirmation :
Notifications are sent out for payments that have not been approved by the client in the past 24
hours, and are reflected in eFiling as “Awaiting Authorisation”.
A notification will reflect the eFiling payment reference number (10 digit) associated to the payment
that was not approved.
The following steps can be taken to track this payment on eFiling:
Select the “Awaiting Authorisation” item under the Payments navigation bar on the left to view all payments
that have not been processed yet.
The “Awaiting Authorisation” page will allow the user to search or filter for the payments according to the
following fields:
o Taxpayer Name:
When you select “Select All” from the Taxpayer drop down list and enter a specific Taxpayer
Name in the “Taxpayer Name” field, the Awaiting Authorisation page will display all
payments related to the captured Taxpayer name.
If a specific Taxpayer has been selected from the Taxpayer drop down list, the “Taxpayer
Name” field will be disabled and the selected taxpayer name will be populated into this field.
o Tax Product:
If the user selects a specific product from the Tax Product drop down list, the payment
history page will display all payments for all the taxpayers related to the selected Tax
Product.
o Tax Reference Number;
o Payment Reference Number (10 digits);
o Payment Status;
o Date From
o Date To
If no payments have been made, the results section on the screen will be blank. A warning message will be
displayed to indicate that no records exist for the search criteria. To proceed, click the 'OK' button on the
message.
If you have made payments, the results section will display the payment(s).
Select the ‘View’ button and the ‘Payment Details’ screen will be displayed.
If you would like to cancel the payment, click the “Cancel Payment” button. A confirmation message will be
displayed. Click “OK” to confirm the cancellation of the payment.
Once the payment has been cancelled, a message will be displayed to indicate that the payment has been
cancelled successfully. Click “OK” to confirm the payment cancellation.
The cancelled payment will be moved to Payments History, and the payment status will change to
“Cancelled”.
Top Tip: A Credit Push transaction can only be cancelled before it is authorised on the banking profile.
If you would like to view all your other payments that are not in the “awaiting authorisation” status, click on
Payment History.
