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Brenda

The document discusses the importance of training and development in enhancing employee motivation and performance within organizations, particularly in the hospitality sector in Myanmar. It highlights the challenges faced by companies in Yangon due to a lack of skilled labor and the need for effective training programs to improve service quality and employee productivity. The study aims to analyze the impact of training on productivity and assess the adequacy of training programs provided to employees.

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11 views2 pages

Brenda

The document discusses the importance of training and development in enhancing employee motivation and performance within organizations, particularly in the hospitality sector in Myanmar. It highlights the challenges faced by companies in Yangon due to a lack of skilled labor and the need for effective training programs to improve service quality and employee productivity. The study aims to analyze the impact of training on productivity and assess the adequacy of training programs provided to employees.

Uploaded by

syephenannor91
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CHAPTER 1

INTRODUCTION

To keep employees motivated and to retain them, employers have to develop them

with training-assisted motivation. HRM is trying to make the organizational activity

better by elevating the individual performance in the group within the organization.

Training and development in the organization will lead to increased profits and more

positive aptitudes in the organization. Individually speaking, training and development

gives employees more job expertise and goal-identification in lieu with the organization.

It could be said that training and development is the key in teaching employees how to do

their present and future jobs better.

Training and development has developed to be the essential thing in the business

industry because they upgrade the effectiveness of the employees and in consequence, the

organization. It rearranges the attitude, behavior and skills of the employees through

education, instruction, learning and planned experience. It is designated to alter and

upgrade the employees’ behavior in the work place. The essential intent of training is to

enable the organization to get to their long and short term goals by improving its

workforce (Raja, Furqan, & Muhammad, 2011). In Sabai @ Inya, a fully-trained

employee group could ensure the time and money needed to sustain and thus increase

profitability. The restaurants should make sure everyone in the staff receive good training to
remain good.

Statement of the problem

Training and development has taken an essential part in the organizational industries

today. The hospitality sector, being one of the most rapidly evolving sectors in Myanmar,

also takes the top spot in job-creation because of its labor-intensive nature. Many

companies in Yangon are facing a phenomenal challenge in their growth in the form of

talent capacity. It is because not many people in the nation had finished a certified
education level and even those who have do not have the skills and traits necessary for

the hospitality industry. Most Burmese graduates fail to meet the expectations of their

potential employers because there is a need in the business environments which enable

them to fulfill their full potential. New employees do get corporate training programs but

basic attitudes and behavior like customer orientation, strategic thinking and problem-

solving would need way more time to grow and maintain.

Research objectives

The main objective of this study is to analyze the impact of training and development

on employees’ productivity.

Specific objectives are as follow.

1.To study the service quality in restaurants

2. To learn if training and development impact on employees’ productivity

3.To investigate if employees are getting soft-skills training, service training and

team training on time.

Research questions

1. What is service quality in restaurants?

2. What is the relationship between training and development and employees’

productivity?

3. Are employees getting right training and development program (soft-skill

Training and service training.

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