OpenText™ Access Manager
MobileAccess quick start guide
Version : 25.2
PDF Generated on : July 27, 2025
© Copyright 2025 Open Text
Table of Contents
1. MobileAccess quick start guide 1
1.1. Installing the MobileAccess 2 app 2
1.2. Registering your iOS devices with your company 3
1.3. Registering your Android devices with your company 5
1.4. Deregistering your device 7
1.5. Uninstalling the MobileAccess App 8
Access Manager 25.2
1. MobileAccess quick start guide
Your company has provided you with the ability to access corporate applications
through your mobile device by providing a link to a login page to access these
resources. Use the following information to install, configure, or remove the
MobileAccess 2 app, and to register or deregister your mobile device:
Installing the MobileAccess 2 App
Registering Your iOS Devices with Your Company
Registering Your Android Devices with Your Company
Deregistering Your Device
Uninstalling the MobileAccess App
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Access Manager 25.2
1.1. Installing the MobileAccess 2 app
Note
OpenText Access Manager 5.1.1 does not support the earlier version of the
MobileAccess app. This release supports only MobileAccess 2.
To access corporate applications through your mobile device, you must first install
the NetIQ MobileAccess 2 app on your device.
To install the MobileAccess app on a mobile device:
1. Access the App Store or the Google Play Store on your device.
2. Locate the NetIQ MobileAccess 2 app.
3. Tap Get or Install.
To use the app, you must register your device with your company. For more
information, see Registering Your iOS Devices with Your Company or Registering Your
Android Devices with Your Company.
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1.2. Registering your iOS devices with
your company
You must register your device with your company to use the app. The first time you
launch the app you might be prompted to set a PIN number. A PIN number allows you
to access the app without having to enter your credentials each time you open the
app.
Registering your iOS device
Your company sends you an email with a URL or QR code or both. You must manually
enter the URL or scan the QR code to register your device.
To register your iOS device using the URL:
1. (Conditional) If this is the first time you open the app, you need to read the
MobileAccess License Agreement, then tap Accept to continue.
2. On the Sign In page, tap the + button to add a new account.
3. In Account Provider, type the URL sent to you in the email from your company.
4. Tap Register this Device > Sign In.
5. (Optional) Tap Settings. Create a PIN for your account the first time you launch
the app. After creating a PIN, you can also configure to use your fingerprint
instead of the PIN.
Note
If your administrator has mandated to create a PIN, you cannot skip
this step.
6. Log in with your corporate credentials, your finger print, or your PIN number.
To register your iOS device using the QR code:
1. Open the email on a device other than the iOS device that you are going to
register.
2. Launch the app on the iOS device.
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3. On the Sign In page, tap the + button to add a new account.
4. Tap Use QR Code to Register and scan the QR code sent to you in the email
from your company.
5. Tap Sign In.
6. (Optional) Tap Settings. Create a PIN for your account the first time you launch
the app. After creating a PIN, you can also configure to use your fingerprint
instead of the PIN.
Note
If your administrator has mandated to create a PIN, you cannot skip
this step.
7. Log in with your corporate credentials, your finger print, or your PIN number.
Verifying the iOS registration
1. After logging in to the app, tap the menu in the upper left corner.
2. Tap Provider and Devices. If the registration is successful, you will see your
account provider and device along with the time of registration.
Note
The same device name might be displayed more than once. This can
happen if you have logged out of the device and then logged in
again.
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Access Manager 25.2
1.3. Registering your Android devices with
your company
You must register your device with your company to use the app. The first time you
launch the app you might be prompted to set a PIN number. A PIN number allows you
to access the app without entering your credentials each time you open the app.
Registering your Android device
Your company sends you an email with a URL or QR code or both. You must manually
specify the URL or scan the QR code to register your device.
To register your Android device using the URL:
1. (Conditional) If this is the first time you open the app, you need to read the
MobileAccess License Agreement, then tap Accept to continue.
2. On the Sign In page, tap the + button to add a new account.
3. In Account Provider, type the URL sent to you in the email from your company.
4. Tap Register this Device > Sign In.
5. If it is the first time using the app, log in with your corporate credentials.
6. (Optional) If prompted, create a PIN for your account.
Note
If your administrator has mandated to create a PIN, you cannot skip
this step.
7. Log in with your corporate credentials or your PIN number.
To register your Android device using the QR code:
1. Open the email on a device other than the Android device that you are going to
register.
2. Launch the app on the Android device.
3. On the Sign In page, tap the + button to add a new account.
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4. Tap Use QR Code to Register and scan the QR code sent to you in the email
from your company.
5. Tap Sign In.
6. (Optional) If prompted, create a PIN for your account.
Note
If your administrator has mandated to create a PIN, you cannot skip
this step.
7. Log in with your corporate credentials or your PIN number.
Verifying the Android registration
1. After logging in to the app, tap the menu in the upper left corner.
2. Tap Provider and Devices. If the registration is successful, you will see your
account provider and device along with the time of registration.
Note
The same device name might be displayed more than once. This can
happen if you have logged out of the device and then logged in
again.
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1.4. Deregistering your device
You can deregister your device at any time.
Deregistering your iOS device
1. Log in to the app.
2. Tap the menu in the upper left corner.
3. Under Provider and Devices, swipe left on the device name to view the Delete
option.
4. Tap Delete.
Deregistering your Android device
1. Log in to the app.
2. Tap the menu in the upper left corner.
3. Under Provider and Devices, swipe left on the device name to view Remove.
4. Tap Remove.
Deregistering your device from a workstation
1. Log in to your company’s login page from a workstation.
2. Specify your login credentials when prompted.
3. In the upper right, next to your name, click the arrow.
4. Click View My devices.
5. Click the Delete icon next to the device you want to deregister, then click OK on
the confirmation message.
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1.5. Uninstalling the MobileAccess App
To uninstall the app on iOS, see Switch apps on your iPhone, iPad, or iPod touch
on the company's official page.
To uninstall the app on Android, see Delete or disable apps on Android on the
company's official page.
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© Copyright 2025 Open Text
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