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VOIP Training Guide For SS Workstation

This guide provides instructions for using the VOIP calling system integrated into the SS workstation, including plugin installation and two calling methods. It explains how the system routes calls based on certain conditions and outlines upcoming features such as a countdown timer for VOIP calls and UI optimizations. Users are encouraged to install the 51 Voice Call Chrome extension for optimal performance.

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ahmedabogabl002
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19 views2 pages

VOIP Training Guide For SS Workstation

This guide provides instructions for using the VOIP calling system integrated into the SS workstation, including plugin installation and two calling methods. It explains how the system routes calls based on certain conditions and outlines upcoming features such as a countdown timer for VOIP calls and UI optimizations. Users are encouraged to install the 51 Voice Call Chrome extension for optimal performance.

Uploaded by

ahmedabogabl002
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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This guide explains how to use the VOIP (Voice over Internet Protocol) calling

system integrated into the SS workstation. It covers two calling methods, the
automatic routing logic, and upcoming features.

1. Getting Started (Plugin Installation)


For the best performance, it is highly recommended to install the 51 Voice Call
Chrome extension.

How to Install the Plugin:

Go to the Chrome Web Store: 51 Voice Call Download Link.


Click "Add to Chrome".
When prompted, click "Allow mic" to grant microphone access, which is essential for
the system to work.
The plugin will be enabled automatically.
2. How to Make Calls
There are two primary ways to initiate a call from the SS workstation.

Method 1: Direct Calling from the Interface


Click the "Voice Call" button:
If you have the plugin installed: The plugin will launch and dial the user's
primary number directly.
If you do not have the plugin: You will be redirected to a browser-based calling
page.
Use the Yellow Call Icon for more options:
Clicking the yellow call icon opens a pop-up showing the user's Main Phone Number
and Backup Phone Number.
You can select which number to call.
How to Add a Backup Number:

In the Smart SS System, go to the student's details page.


Click the edit button for "Backup Contact".
Enter the backup number and click "Confirm".
Refresh the page; the new number will now appear as an option.
Method 2: Plugin-Based Calling
This method is automatically used when the plugin is installed. Clicking the "Voice
Call" button will directly trigger the plugin for a smoother and faster calling
experience without needing to navigate a separate browser page.

3. How the System Routes Calls (VOIP vs. Phone)


The system automatically decides the best way to connect your call.

The call will be a VOIP call if ALL of these conditions are met:

The student's 51Talk app supports VOIP.


The student is currently logged into the app.
The student answers the incoming VOIP call within the time limit.
The call will automatically switch to a regular phone call if ANY of these
conditions are met:

The student's app does not support VOIP or they are not logged in.
The student declines or does not answer the VOIP call.
The countdown timer runs out before the call is answered.
This switch happens seamlessly with no manual action required from you.

4. Upcoming Enhancements & New Features


VOIP Call Countdown: A 59-second countdown timer will be displayed during a VOIP
call attempt. If the user does not answer within this time, the system will
automatically switch to a traditional phone call.
UI Optimization: The calling interface and status messages will be improved to
provide a clearer user experience.

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