Risk, Data, Systems
Risk, Data, Systems
mitigates data-related risks. Learn more about data risk management and some of the best data risk
management practices in this blog.
Data risk management aims to maintain data accuracy, integrity, and accessibility while preventing
unauthorized access, ensuring compliance with various regulations, and preventing data breaches that
can lead to financial losses or damage to an organization's reputation.
This process might involve strategies like developing comprehensive data policies, performing regular
risk assessments, implementing data and code security technology, training staff on data handling
practices, and creating a disaster recovery plan.
Here are some other reasons why data risk management is crucial:
• Data Protection: With much of today's business conducted digitally, protecting sensitive
information from cyber threats, such as data breaches or hacking attempts, is essential.
• Regulatory Compliance: Many industries have specific regulations regarding the handling, storing,
and sharing of data. Proper data risk management can ensure compliance with these laws,
avoiding hefty fines or legal complications.
• Financial Security: Data breaches can result in significant financial losses due to remediation
costs, diminished customer trust, legal fees, and regulatory fines.
• Reputation Management: Breaches can damage a company’s reputation, leading to the loss of
customer trust and business opportunities. By properly managing data risks, companies can
safeguard their reputation.
• Business Continuity: Certain data breaches can disrupt business operations. A robust data risk
management strategy ensures the organization is prepared to counteract and recover from such
disruptions swiftly.
• Competitive Advantage: Demonstrating robust data protection can provide a competitive edge
as customers become increasingly aware of and concerned about their data safety.
• Decision Making: Accurate data and sound management are imperative for strategic decision-
making. If the integrity of an organization's data is compromised, it can lead to faulty decision-
making that can negatively impact the business.
• Privacy Assurance: Data risk management strategies can help ensure the privacy of sensitive
information for both customers and employees.
What Are the Risks of Improper Data
Management?
• Data Breaches: Unauthorized access or malicious attacks to secure data can expose confidential
information, leading to loss of trust and possible legal action taken against the company.
• Data Quality Issues: Incorrect or incomplete data can lead to poor decision-making, operational
inefficiencies, and customer dissatisfaction.
• Data Loss: This could be due to hardware failure, human error, malicious attacks, or natural
disasters, resulting in businesses losing crucial data.
• Security Risks: Poorly managed data can lead to vulnerabilities, making it easier for
cybercriminals to infiltrate your systems.
• Poor Data Integration: Difficulty in merging data residing in different sources or formats can lead
to data silos negatively affecting business intelligence and decision-making.
• Insider Threats: Employees or partners could either intentionally or unintentionally cause a
breach in data.
• Technological Changes: With technology constantly changing, data management must evolve
accordingly to maintain effective storage, analytics, and security.
• Data Privacy: Failure to protect the privacy of customer or employee data can result in breaches
of trust and potential legal issues.
• Reputational Risks: Any of the above risks can damage a company's reputation, leading to loss
of business and decreased customer trust.
• Vendor Risks: If a third-party service provider does not effectively manage data, it can expose
the organization to risk.
• Safeguarding Data: One of the primary roles is to protect the organization's data from various
threats like cyber-attacks, insider threats, data leakage, and accidental deletion. It involves
creating and implementing security protocols and controls.
• Compliance with Regulations: Regulations like GDPR, HIPPA, and CCPA mandate specific data
privacy and protection standards. Data Risk Management ensures that the organization complies
with these regulations to avoid penalties and to maintain trust with customers and partners.
• Risk Identification and Mitigation: This involves identifying potential vulnerabilities and risks in
the organization's data infrastructure. Once these risks are identified, strategies are developed
and implemented to mitigate these risks.
• Business Decision Support: Reliable and secure data is fundamental to informed decision-
making. By ensuring data integrity, Data Risk Management supports business decisions and
strategies.
• Training and Education: An integral role of Data Risk Management is to educate and train staff
regarding best practices for handling data securely to prevent accidental breaches or leaks.
• Disaster Recovery: In case of a data breach or loss, Data Risk Management is responsible for
activating the disaster recovery plan to restore lost data, minimize downtime, and reduce impact
on business operations.
• Continuous Monitoring: Data risk management involves constantly monitoring an organization's
data systems to detect anomalies and potential threats. This is geared to ensure all protective
measures are functioning correctly.
Here are some of the data risk management best practices you should include:
• Risk Assessment: Conduct regular data risk assessments to identify potential threats and
vulnerabilities to your data. This includes reviewing IT systems, business processes, personnel,
and physical environments. Risk assessments should ideally cover all areas where your data is
stored, processed, or transmitted, including third-party systems and services.
• Risk Taxonomy: Providing a comprehensive hierarchical categorization of an organization's
common risks.
• Categorize Data: Not all data needs the same level of security. Categorize your data based on
sensitivity and business impact. The more sensitive the data, the higher the level of protection it
should have.
• Implement Strong Access Controls: Limit access to sensitive data to only those who need it to
perform their jobs. Use strong, complex passwords, and enforce multi-factor authentication
wherever possible.
• Regularly Update and Patch Systems: Ensure your systems, applications, and security tools are
regularly updated and patched to close any potential security vulnerabilities. Cyber attackers
often exploit unpatched systems.
• Encrypt Sensitive Data: Consider encrypting sensitive data, both at rest (stored data) and in
transit (data being transferred). Encryption can protect your sensitive information even if a data
breach occurs.
• Educate Employees: Many data breaches result from employee negligence or ignorance. Provide
regular education and training to employees on data security best practices and your
company's data protection policies and procedures.
• Develop Incident Response Plans: Establish clear procedures for responding to a data breach or
other security incident. This should include steps to contain the breach, assess and limit
damage, notify affected individuals and stakeholders, and restore systems.
• Regular Monitoring and Auditing: Implement continuous monitoring of your systems to detect
suspicious activities or anomalies and conduct regular audits of your security controls and data
risk management practices.
• Vendor Management: If you share data with third-party vendors, they must also follow best data
risk management practices. Perform due diligence on their security practices and include data
protection clauses in your contracts.
• Regulatory Compliance: Ensure you understand and comply with all relevant data protection
laws, regulations, and standards that apply to your industry and jurisdiction.
• Data Backups: Regular data backups can help recover in the event of data loss due to breaches,
system failures, or natural disasters. Use multiple backup methods and test them regularly.
• Get Cyber Insurance: Given the rising cyber threats, it may be beneficial to consider cyber
insurance as part of your risk management strategy. It can help mitigate financial losses from
various cyber incidents, including data breaches, business interruption, and network damage.
The cost of data breaches has reached record highs, with poor data governance,
data mismanagement, inadequate data security, and bad patch management
being major factors contributing to data risk. In today’s digital landscape,
organizations face an ever-increasing threat of cyber security breaches,
especially with the rise in remote work and the growing dependence on cloud
technology. To effectively manage data risks, it is crucial for organizations to
address these factors and implement robust data risk analysis strategies.
Poor data governance plays a significant role in data risk, as it involves the lack
of proper policies, procedures, and controls for managing and protecting data.
Without a well-defined governance framework, organizations struggle to
maintain data integrity and security, making them vulnerable to breaches and
unauthorized access. Similarly, data mismanagement, such as inadequate data
classification and inaccurate data storage practices, leads to a higher risk of
data breaches and compromises.
With the advent of artificial intelligence (AI), data risk management has taken a
leap forward. AI-powered technologies enable predictive analytics, facilitating
proactive identification of potential risks and enabling organizations to take
preventive measures. AI also aids in fraud detection, cybersecurity analytics, and
automating compliance activities, enhancing an organization’s ability to address
data risks effectively.
The Role of Artificial Intelligence in Data Risk Management:
In Summary:
Data Classification: Assigning labels and tags to data based on its sensitivity
and importance helps organizations prioritize their protection efforts. By
categorizing data into different levels of sensitivity, organizations can ensure that
appropriate security measures are in place for each category.
Regular Data Risk Assessments Identifies vulnerabilities and areas for improvemen
Chief Information Security Officers (CISOs) are responsible for overseeing the
organization’s overall security posture and ensuring the confidentiality, integrity,
and availability of data. They play a vital role in data risk management by setting
security policies, implementing security controls, and ensuring compliance with
relevant regulations. CISOs also collaborate with other stakeholders to establish
incident response plans, conduct security audits, and address emerging data
security threats.
Oversees overall security posture, sets security policies, implements security controls,
CISOs
compliance, collaborates on incident response planning and security audits
Aligns data risk management with business goals, provides insights into technological
CIOs
oversees data storage and transmission practices
Cybersecurity Conducts penetration testing, vulnerability assessments, security awareness training, c
Professionals incident response planning
Compliance activities are also made more efficient with the use of AI in data risk
management. AI can automate compliance processes, ensuring adherence to
regulations and standards. This helps organizations streamline their compliance
efforts, reduce manual errors, and improve overall compliance effectiveness.
Benefits of AI in Data Risk Management Examples
The financial services industry faces high-risk data targets, making robust data
risk management practices imperative for safeguarding sensitive information.
With the constant threat of cyberattacks and the potential for significant financial
loss, financial institutions must prioritize data risk management to protect their
clients and maintain regulatory compliance.
One critical aspect of data risk management in the financial services industry is
implementing appropriate data classification measures. By categorizing data
based on its sensitivity and importance, organizations can allocate resources
effectively and apply the necessary security controls. This classification process
helps identify high-risk data areas that require enhanced protection and enables
organizations to prioritize data risk mitigation efforts.
In addition to data classification, access control measures play a vital role in
data risk management. Restricting access to sensitive data to authorized
personnel minimizes the risk of unauthorized access or data breaches.
Implementing strong authentication protocols, role-based access controls, and
encryption techniques helps ensure that only approved individuals can access
sensitive information.
Key Strategies for Data Risk Management in the Financial Services Industry
1. Data Classification
5. Encryption
6. Stakeholder Involvement
In conclusion, the financial services industry must prioritize robust data risk
management to protect sensitive information from cyber threats. Through data
classification, access control measures, regular risk assessments, incident
response planning, and encryption, financial institutions can strengthen their
overall security posture and reduce the risk of data breaches. By involving
stakeholders and leveraging artificial intelligence technologies, financial
organizations can stay one step ahead of evolving threats and ensure the
integrity, confidentiality, and availability of their data.
During the data risk assessment process, organizations analyze their current
security controls and privacy measures to identify any weaknesses or gaps. This
assessment involves reviewing access controls, encryption methods, incident
response plans, and data classification systems. By examining these areas,
organizations can identify potential security control shortcomings and privacy
control shortcomings that could put sensitive data at risk.
Once the data risks have been assessed, organizations can then develop a
comprehensive roadmap to address and mitigate these risks. This plan outlines
specific actions and strategies to strengthen security controls and improve
privacy measures. It may include implementing additional encryption protocols,
enhancing access control measures, conducting regular security audits, and
providing ongoing training to employees to ensure they are aware of the latest
data risks and best practices.
Mitigation Measures Description
Enhanced Data Encryption Implementing robust encryption protocols to protect sensitive data from unauthor
Ongoing Employee Providing regular training sessions to employees to educate them on data risks an
Training protocols.
Poor data governance, data mismanagement, inadequate data security, and bad
patch management are among the key contributors to data risk. To mitigate
these risks, organizations should focus on strategies such as data classification,
access control measures, regular data risk assessments, encryption, and
incident response planning. By implementing these measures, organizations can
proactively identify and address potential vulnerabilities before they lead to data
breaches.
The financial services industry, in particular, faces unique data risk challenges
due to its high-risk data targets. Therefore, it is crucial for organizations in this
sector to prioritize data risk management and implement robust strategies and
controls accordingly. To maintain a proactive approach, regular data risk
assessments should be conducted to identify any security or privacy control
shortcomings. These assessments will help organizations develop a mitigation
roadmap to address potential gaps and minimize data risk.
Key Takeaways
Data risk analysis is essential for organizations to identify and manage potentially risky data.
Implementing effective data risk management strategies is crucial for success in the digital landscape.
Poor data governance, data mismanagement, inadequate data security, and bad patch management contribute to
Data classification, access control measures, regular risk assessments, encryption, and incident response planni
strategies for mitigating data risk.
Stakeholder involvement, including CISOs, CIOs, and cybersecurity professionals, is vital for comprehensive d
management.
Artificial intelligence aids in predictive analytics, fraud detection, cybersecurity, and compliance activities, enh
management capabilities.
The financial services industry faces high-risk data targets and should prioritize data risk management.
Regular data risk assessments help identify security and privacy control shortcomings and develop a roadmap f
Our professional team offers data risk analysis services to help organizations
strategize the best defenses for their data, ensuring risk-free success in the ever-
evolving digital landscape. With the increasing prevalence of remote work, cyber
security breaches, and cloud security risks, data risk analysis has become an
essential practice for organizations seeking to identify and manage potentially
risky data.
Our comprehensive approach to data risk analysis involves analyzing the unique
challenges faced by each organization and developing tailored strategies to
mitigate data risks. We emphasize the importance of implementing data
classification systems to effectively categorize and manage different types of
data. By implementing access control measures, we help organizations establish
secure data access protocols, ensuring that only authorized personnel can
access sensitive information.
Regular data risk assessments are a key aspect of our services, enabling
organizations to identify security and privacy control shortcomings. Through
thorough assessments, we help organizations uncover vulnerabilities and
develop a roadmap for mitigating these risks. Additionally, our team specializes
in encryption techniques to safeguard data from unauthorized access and
provide incident response planning to handle potential data breaches effectively.
Data Classification
Access Control Measures
Encryption Solutions
In the financial services industry, where high-risk data targets are prevalent, our
data risk analysis services provide tailored solutions to address industry-specific
challenges. We help financial organizations implement robust data risk
management practices to safeguard customer information, prevent data
breaches, and maintain public trust.
Through our data risk analysis services, we can help you mitigate the financial
impact of data breaches. Our expert team specializes in addressing the main
factors that contribute to data risk, such as poor data governance, data
mismanagement, inadequate data security, and bad patch management.
Together, we can strategize the best defenses for your data, ensuring risk-free
success in this fast-paced digital era.
The financial services industry, in particular, faces high-risk data targets. Our
specialized expertise in data risk management in this industry allows us to
provide the extra attention and protection needed to safeguard your sensitive
information.
It’s crucial to conduct regular data risk assessments to identify any security and
privacy control shortcomings. Our team can help you develop a mitigation
roadmap to address these risks proactively, minimizing the potential impact on
your organization.
Don’t delay in taking action. Contact us today to learn more about our data risk
analysis services and how we can assist you in safeguarding your valuable data.
Together, we can ensure a secure a risk-free future for you all.
Why Is Data Security Important?
Data breaches can have catastrophic consequences for a business, which
may include direct financial loss, reputational damage, compliance
violations, and legal exposure. Research shows the average cost of a data
breach in the US is over $4 million.
For these reasons, having strong policies and security controls in place to
safeguard sensitive data is critical to business continuity and success.
Security Misconfiguration
Security configuration errors occur when security settings are not correctly
defined, or systems are set up with their default security configuration,
which is typically not secure. There are several industry security standards
that define what security configurations should look like (for example, CIS
benchmarksa and the OWASP Top 10). If configurations do not meet these
standards, they can represent a severe business risk.
Shadow IT
Shadow IT is the unauthorized use of third-party applications, software, or
Internet services in a workplace. The reason Shadow IT is so popular is
because employees often prefer applications or technologies that are more
efficient and convenient than company-approved alternatives.
The problem with shadow IT is that an organization is are unaware it is
happening, and shadow IT systems create a blind spot in their cybersecurity
strategy. These third-party services often have weak security measures, or
may not have the appropriate security configuration. This can lead to data
breaches, compliance violations, and legal liability, because companies are
held accountable for sensitive data stored by their employees in
unauthorized locations.
Ransomware Attacks
In a ransomware attack, threat actors infect an organization’s systems with
malware to encrypt all data. Users are unable to access the data and are
asked to pay a ransom to regain access through a virtual currency like
Bitcoin. Ransomware can spread via malicious email attachments, infected
external storage devices, software applications, and compromised websites.
Learn more about these and additional threats in our guide to data security
threats (coming soon)
Data security is essential at all stages of the cloud computing process and
data lifecycle, including development, deployment, migration, and
management. Cloud environments pose various data security risks that your
security strategy must address. The main risk is a data breach or attack.
Another major issue with cloud environments is the lack of clarity about
who is responsible for security. On-prem security is the organization’s sole
responsibility, but in the cloud, you share security responsibilities with the
vendor. Navigating shared security controls can be tricky, and the shared
responsibility differs between cloud models.
Here are notable technologies you can add to your data security stack:
Data encryption
This mechanism encodes data to make it unreadable and useless for
unauthorized parties. You can use a software-based data encryption
solution to protect data before writing it to a solid-state drive (SSD).
In addition to benign scenarios, the plan should also set up measures for
critical events with severe impacts. Critical disaster events include server
failures, natural disasters, and targeted attacks that can bring down an
entire network.
Related content: Read our guide to data security solutions (coming soon)
This requires a single cybersecurity policy for all data, no matter where it
resides. You must be able to enforce this policy across all datasets in the
organization, receive alerts about violations, and respond to them.
Look for an IAM solution with the ability to define least-privilege access
policies and enforce all access rules. The IAM policies should relate to role-
based permissions. Additionally, you can use multi-factor authentication
(MFA) to reduce the risk of unauthorized access to sensitive data, even if a
malicious attacker compromises user credentials.
Related content: Read our guide to data security best practices (coming
soon)
Cloudian provides durability and availability for your data. HyperStore can
backup and archive your data, providing you with highly available versions
to restore in times of need.
In HyperStore, storage occurs behind the firewall, you can configure geo
boundaries for data access, and define policies for data sync between user
devices. HyperStore gives you the power of cloud-based file sharing in an
on-premise device, and the control to protect your data in any cloud
environment.
Data processing
[edit]
Main article: Electronic data processing
IBM introduced the first hard disk drive in 1956, as a component of their 305 RAMAC computer system.[26]: 6 Most
digital data today is still stored magnetically on hard disks, or optically on media such as CD-ROMs.[27]: 4–5 Until 2002
most information was stored on analog devices, but that year digital storage capacity exceeded analog for the first
time. As of 2007, almost 94% of the data stored worldwide was held digitally:[28] 52% on hard disks, 28% on optical
devices, and 11% on digital magnetic tape. It has been estimated that the worldwide capacity to store information on
electronic devices grew from less than 3 exabytes in 1986 to 295 exabytes in 2007,[29] doubling roughly every 3
years.[30]
Databases
[edit]
Main article: Database
Database Management Systems (DMS) emerged in the 1960s to address the problem of storing and retrieving large
amounts of data accurately and quickly. An early such system was IBM's Information Management
System (IMS),[31] which is still widely deployed more than 50 years later.[32] IMS stores data hierarchically,[31] but in the
1970s Ted Codd proposed an alternative relational storage model based on set theory and predicate logic and the
familiar concepts of tables, rows, and columns. In 1981, the first commercially available relational database
management system (RDBMS) was released by Oracle.[33]
All DMS consist of components, they allow the data they store to be accessed simultaneously by many users while
maintaining its integrity.[34] All databases are common in one point that the structure of the data they contain is defined
and stored separately from the data itself, in a database schema.[31]
In recent years, the extensible markup language (XML) has become a popular format for data representation.
Although XML data can be stored in normal file systems, it is commonly held in relational databases to take
advantage of their "robust implementation verified by years of both theoretical and practical effort." [35] As an evolution
of the Standard Generalized Markup Language (SGML), XML's text-based structure offers the advantage of being
both machine- and human-readable.[36]
Transmission
[edit]
IBM card storage warehouse located in Alexandria, Virginia in
1959. This is where the government kept storage of punched cards.
Data transmission has three aspects: transmission, propagation, and reception. [37] It can be broadly categorized
as broadcasting, in which information is transmitted unidirectionally downstream, or telecommunications, with
bidirectional upstream and downstream channels.[29]
XML has been increasingly employed as a means of data interchange since the early 2000s,[38] particularly for
machine-oriented interactions such as those involved in web-oriented protocols such as SOAP,[36] describing "data-in-
transit rather than... data-at-rest".[38]
Manipulation
[edit]
Hilbert and Lopez identify the exponential pace of technological change (a kind of Moore's law): machines'
application-specific capacity to compute information per capita roughly doubled every 14 months between 1986 and
2007; the per capita capacity of the world's general-purpose computers doubled every 18 months during the same
two decades; the global telecommunication capacity per capita doubled every 34 months; the world's storage
capacity per capita required roughly 40 months to double (every 3 years); and per capita broadcast information has
doubled every 12.3 years.[29]
Massive amounts of data are stored worldwide every day, but unless it can be analyzed and presented effectively it
essentially resides in what have been called data tombs: "data archives that are seldom visited". [39] To address that
issue, the field of data mining — "the process of discovering interesting patterns and knowledge from large amounts
of data"[40] — emerged in the late 1980s.[41]
Services
[edit]
Email
[edit]
The technology and services it provides for sending and receiving electronic messages (called "letters" or "electronic
letters") over a distributed (including global) computer network. In terms of the composition of elements and the
principle of operation, electronic mail practically repeats the system of regular (paper) mail, borrowing both terms
(mail, letter, envelope, attachment, box, delivery, and others) and characteristic features — ease of use, message
transmission delays, sufficient reliability and at the same time no guarantee of delivery. The advantages of e-mail are:
easily perceived and remembered by a person addresses of the form user_name@domain_name (for example,
somebody@example.com); the ability to transfer both plain text and formatted, as well as arbitrary files;
independence of servers (in the general case, they address each other directly); sufficiently high reliability of
message delivery; ease of use by humans and programs.
Disadvantages of e-mail: the presence of such a phenomenon as spam (massive advertising and viral mailings); the
theoretical impossibility of guaranteed delivery of a particular letter; possible delays in message delivery (up to
several days); limits on the size of one message and on the total size of messages in the mailbox (personal for
users).
Search system
[edit]
A software and hardware complex with a web interface that provides the ability to search for information on the
Internet. A search engine usually means a site that hosts the interface (front-end) of the system. The software part of
a search engine is a search engine (search engine) — a set of programs that provides the functionality of a search
engine and is usually a trade secret of the search engine developer company. Most search engines look for
information on World Wide Web sites, but there are also systems that can look for files on FTP servers, items in
online stores, and information on Usenet newsgroups. Improving search is one of the priorities of the modern Internet
(see the Deep Web article about the main problems in the work of search engines).
Commercial effects
[edit]
Companies in the information technology field are often discussed as a group as the "tech sector" or the "tech
industry."[42][43][44] These titles can be misleading at times and should not be mistaken for "tech companies;" which are
generally large scale, for-profit corporations that sell consumer technology and software. It is also worth noting that
from a business perspective, Information technology departments are a "cost center" the majority of the time. A cost
center is a department or staff which incurs expenses, or "costs", within a company rather than generating profits or
revenue streams. Modern businesses rely heavily on technology for their day-to-day operations, so the expenses
delegated to cover technology that facilitates business in a more efficient manner are usually seen as "just the cost of
doing business." IT departments are allocated funds by senior leadership and must attempt to achieve the desired
deliverables while staying within that budget. Government and the private sector might have different funding
mechanisms, but the principles are more-or-less the same. This is an often overlooked reason for the rapid interest in
automation and Artificial Intelligence, but the constant pressure to do more with less is opening the door for
automation to take control of at least some minor operations in large companies.
Many companies now have IT departments for managing the computers, networks, and other technical areas of their
businesses. Companies have also sought to integrate IT with business outcomes and decision-making through a
BizOps or business operations department.[45]
In a business context, the Information Technology Association of America has defined information technology as "the
study, design, development, application, implementation, support, or management of computer-based information
systems".[46][page needed] The responsibilities of those working in the field include network administration, software
development and installation, and the planning and management of an organization's technology life cycle, by which
hardware and software are maintained, upgraded, and replaced.
Information services
[edit]
Information services is a term somewhat loosely applied to a variety of IT-related services offered by commercial
companies,[47][48][49] as well as data brokers.
U.S. Employment distribution of computer systems design and related services, 2011 [50]
•
U.S. Employment in the computer systems and design related services industry, in thousands, 1990–2011[50]
U.S. Occupational growth and wages in computer systems design and related services, 2010–2020[50]
U.S. projected percent change in employment in selected occupations in computer systems design and related
services, 2010–2020[50]
U.S. projected average annual percent change in output and employment in selected industries, 2010–2020[50]
Ethics
[edit]
Main article: Information ethics
The field of information ethics was established by mathematician Norbert Wiener in the 1940s.[51]: 9 Some of the ethical
issues associated with the use of information technology include:[52]: 20–21
• Breaches of copyright by those downloading files stored without the permission of the copyright holders
• Employers monitoring their employees' emails and other Internet usage
• Unsolicited emails
• Hackers accessing online databases
• Web sites installing cookies or spyware to monitor a user's online activities, which may be used by data
brokers
IT projects
[edit]
Research suggests that IT projects in business and public administration can easily become significant in scale. Work
conducted by McKinsey in collaboration with the University of Oxford suggested that half of all large-scale IT projects
(those with initial cost estimates of $15 million or more) often failed to maintain costs within their initial budgets or to
complete on time.
What are Information Systems?
Now that we have dealt with the basics let's look at the six primary types of information
systems. Although information systems are not limited to this list, typical businesses
and organizations have the following six, each system supporting a different
organizational level.
For starters, we have the transaction processing systems (TPS) at the operational level.
Next are the office automation systems (OAS) and knowledge work systems (KWS),
both at the knowledge level. Next, the management level has the management
information systems (MIS) and decision support systems (DSS), and we conclude with
the executive support systems (ESS) at the strategic level.
Let’s explore the different types of information systems in more depth. If you're
interested in advancing your understanding of cybersecurity across these various levels,
consider attending cybersecurity certifications to gain specialized knowledge and
hands-on experience in protecting information systems at every organizational level.
Example
A point-of-sale (POS) system used in retail stores, where each sale is recorded and
processed immediately, updating inventory levels and generating a receipt for the
customer.
• Email: The email application also covers file attachments such as audio,
video, and documents.
• Voice Mail: This application records and stores phone messages in the
system’s memory, which can be retrieved anytime.
Example
Microsoft Office Suite, where tools like Word, Excel, and Outlook help employees
automate tasks such as document creation, data analysis, and email communication,
improving overall productivity.
The KWS is a specialized system that expedites knowledge creation and ensures the
business's technical skills and knowledge are correctly applied. The Knowledge Work
System aids workers in creating and disseminating new information using graphics,
communication, and document management tools.
Example
Middle managers handle much of the administrative chores for day-to-day routines and
performance monitoring, ensuring that all the work is aligned with the organization's
needs. That's why MIS is such a valuable tool. Management Information Systems are
designed to help middle managers and supervisors make decisions, plan, and control
the workflow. The MIS pulls transactional data from various Transactional Processing
Systems, compiles the information, and presents it in reports and displays.
Example
Decision Support Systems use different decision models to analyze or summarize large
amounts of data into an easy-to-use form that makes it easier for managers to compare
and analyze information. Often, these summaries take the form of charts and tables.
Example
A financial forecasting system that uses data analysis and modeling to assist company
executives in making investment decisions by predicting future market trends.
The ESS is like the MIS but for executive-level decision-making. Because the decisions
involve company-wide matters, the stakes are higher, and they demand more insight
and judgment.
The ESS provides greater telecommunication, better computing capabilities, and more
efficient display options than the DSS. Executives use ESS to make effective decisions
based on summarized internal data taken from DSS, MIS, and external sources. In
addition, executive support systems help monitor performances, track competitors,
spot opportunities and forecast future trends.
Example
A dashboard system that provides CEOs with a real-time overview of key performance
indicators (KPIs) such as sales revenue, market share, and customer satisfaction,
enabling high-level decision-making and strategic planning.
Although the system application descriptions hint at how they are best applied, let’s
spell out some of the chief information technology applications.
• Information/Data Storage
Although companies need good information to create better goods and services, they
must also have a reliable, cost-effective system to store the information that allows
rapid data access when required. In addition, a sound information system helps
businesses keep logs of essential activities and store valuable assets such as
communication records, revision histories, activity logs, operational data, and other
relevant documents.
Although there is an ever-increasing demand for new goods and services, any business
that wants to stay competitive needs information to make better decisions and offer
better products. Information systems help analyze independent processes and organize
the company's work activities. So, an information system allows a business to better
understand how it can design, create, and sell people's desired services or products.
It’s challenging enough to make decisions, let alone consistently make the exact right
decisions. There are no guarantees that an organization’s decisions will work. However,
information systems help relieve some of the pain by offering information rapidly and
easily.