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Filled Query Analysis Report With Summary

The most common query type is Web/App Glitch, while the least common is Seat Change Request. Special Assistance queries have the slowest resolution time, and Reschedule queries have the fastest. Recommendations include optimizing Special Assistance handling, automating Web/App Glitch issues, and applying best practices from Reschedule queries to improve overall efficiency.

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sudharaman674
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7 views3 pages

Filled Query Analysis Report With Summary

The most common query type is Web/App Glitch, while the least common is Seat Change Request. Special Assistance queries have the slowest resolution time, and Reschedule queries have the fastest. Recommendations include optimizing Special Assistance handling, automating Web/App Glitch issues, and applying best practices from Reschedule queries to improve overall efficiency.

Uploaded by

sudharaman674
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Query Type

Baggage Complaint
Booking Issue
Cancellation
Flight Delay
Payment Error
Refund
Reschedule
Seat Change Request
Special Assistance
Web/App Glitch

Summary

Most Common Query Type: Web/App Glitch


Least Common Query Type:Seat Change Request
Slowest Resolution Type:Special Assistance
Fastest Resolution Type:Reschedule

Recommendations:

1. Optimize handling of Special Assistance queries with better training or a dedicated team.
2. Implement automation for Web/App Glitch issues to reduce workload on agents.
3. Apply best practices from Reschedule queries to other types for faster resolutions.
4. Re-evaluate processes for rare queries like Seat Change Request to ensure efficiency.
Total Queries Resolved Unresolved Escalated Average Resolution Time (mins)
583 426 122 35 15.968833619211
592 428 137 27 16.0260135135135
618 475 105 38 15.5085275080906
591 464 97 30 15.3366497461929
621 477 122 22 16.0115458937198
593 440 122 31 15.3519730185498
591 445 125 21 15.1418443316413
564 427 106 31 15.1926418439716
609 458 122 29 16.0288834154351
638 482 130 26 15.2590752351097
Peak Days/Times Observed Comments/Insights
Sunday
Sunday
Tuesday
Wednesday
Monday
Wednesday
Wednesday
Wednesday
Wednesday
Sunday

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