Job Description – Intern/Apprentice
Product Development & Management
About American Express:
At American Express, our culture is built on a 175-year history of innovation, shared values and
Leadership Behaviours, and an unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and
grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define
the future of American Express.
Overview of the Business:
American Express’s vision is to provide the world’s best customer experience every day. Data, analytics
and innovative products are at the heart of how we fulfill this vision. Our teams use data and digital
advancements to improve risk management and customer marketing as well as to enable commerce
and drive innovation, their experience with Amex when they get onboarded, every decision is informed
by innovative technology. All of this is facilitated by our industry best digital products and platforms
which power everything from customer acquisition, servicing to our analytical capabilities.
A single decision can have many outcomes. And when that decision affects millions of cardmembers
and merchants, it needs to be the right one. That’s where our Product teams comes in. Product teams
are the backbone of all financial services operations at American Express—it impacts every aspect of
the company. As a part of this team, you’ll work with the industry’s best talent to create sensible and
innovative strategies that advance our market share and the way we do business. If you are interested
in getting to know all areas of our business, work with a range of latest technologies and can translate
our business needs into remarkable solutions, you should consider a career in Product teams.
Job Responsibilities:
We offer a student program to strengthen your skills and help shape your future personally and
professionally. The Internship Program is considered one of the key entry points for our full-time
campus hires. It is a project-based program that provides you with the opportunity to address real
business challenges and offers you access to senior leaders, professional development activities, fun
social events and more.
Specific job responsibilities will depend on a combination of the business problem and job family.
There are diverse set of roles within Product job family, with varying responsibilities and skill
requirements. A brief description of the roles and skills is outlined below:
(1) Product Management –
• Own and manage world class data platforms that are used in making global business
decisions.
• Solve complex business problems through ideation & delivering the road map for next
generation data products and solutions in partnership with team member.
• Create process vision and roadmap in close collaboration with partners to build data
products & scaled tools.
• Responsible for customer experience, business architecture, capturing and grooming
requirements, prioritization, status tracking and reporting, defining process SLAs and
controls, and product launch.
• Facilitate resolution of risks, issues and changes related to the product development
cycle across teams.
(2) Product Development –
• Collaborate with multiple business partners, technology teams and other product teams
to build and iterate on products that directly impact millions of customers and
prospects.
• Manage the implementation of critical products, drive global, reusable, and configurable
design, rule authoring, testing, integration, and product launch using low-code tools.
• This team is responsible for defining and driving the modernization of products across
technology platforms.
• Develop next generation software products and solutions to solve complex business
problems using the latest tools and technologies.
(3) Data Steward –
• Manage end-to-end ownership of data assets that are used in making business
decisions for millions of customers and billions of transactions across the globe.
• Act as the custodian for data standardization, data quality and data governance, while
ensuring compliance and security of the data.
• Ensuring the data enablement in journeys through requirements consolidation and
rationalization across processes.
• Build strong relationships, operate effectively within large cross-functional teams, and
influence business partners to inspire change.
• Develop strong subject matter expertise on both internal and external data assets.
Selected candidate will be allocated to one of these roles depending on fitment and business
needs.
Generally, the role will entail some of the below responsibilities: -
• Develop data management, data integration and data quality processes by using best-in-class
technology
• Innovate with a focus on developing newer and better approaches using big data technologies
• Find innovative techniques to bring scale to critical initiatives and enhance productivity
• Manage world class data products by partnering with enterprise teams including Technology,
Design and End-Users to enable build of new capabilities, modules and maintenance of existing
assets.
Qualifications and Skills Required:
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to solve unstructured problems
• Ability to work effectively in a team environment
• Ability to learn quickly and work independently with complex, unstructured initiatives
• Ability to challenge the status quo and drive innovation
Job Location: Hybrid (Gurgaon/Bangalore) – depending on business requirements
American Express is an equal opportunity employer and makes employment decisions without regard to
race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability
status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a
background verification check, subject to applicable laws and regulations.
Campus Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones’ physical, financial and mental health, as well as providing the
flexibility you need to thrive personally and professionally:
• Competitive base salaries.
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.
• Free access to global on-site wellness centers staffed with nurses and doctors. (depending on
location)
• Free and confidential counselling support through our Healthy Minds program.
• Career development and training opportunities.
