Automated
Exchanges and
Refunds
July 2025
confidential | ©2025 Sabre GLBL Inc. All rights reserved. 1
Today’s agenda
01 The right tools for the job
02 Automated Exchanges
03 Exchange shopping
04 Schedule change
05 Automated refunds
06 Refunds and exchanges tool
07 Demo
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The right tools for the job
Automated Schedule Exchange Automated
Exchanges Change Shopping Refunds
Reprice & re-ticket in One simple input to When travel plans Refund tickets in an
seconds with the exchange in change, instant directly in
highest level of accordance with find the best ticket accordance with the
repricing automation industry standards exchange options in airline-filed refund rules
following airline one simple search
schedule change
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Automated Exchanges
Referencing the airline-filed Category31 twinned with the integration and orchestration power of Sabre
• Over 100 qualifying airlines and no manual
calculation required
• Automation and creation of the airline change fee
fulfillment policy: EMD, Tax Code, or in the fare –
graphical exchanges
• Validation of residual amount refundability, and
creation of refundable amount EMD in BSP markets
• Available in Sabre Red 360 and Sabre APIs
• Increase Productivity, and Protect Revenues with
results included in the Sabre Fare Guarantee Policy
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Exchange Shopping
One search finds all the best
exchange options
Up-to-50 exchange shopping
options returned
API and Sabre Red360
Graphical
Turn complex into simple for
price-sensitive customers
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Schedule Change
ELECTRONIC TICKET RECORD
INV: CUST:0000000001 PNR:UKGSS New ticket per agency
TKT:0007959092762
MNAME:JOHNSON/HENRY MR
ISSUED:10MAY17 PCC:PCC0 IATA:99999999
schedule change standards
FOP:
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 XX 2689 V 10JUN DFWLGA 0900 OK V0EIZNN1 OPEN
2 XX 149 G 17JUN LGADFW 0750 OK G0EYUNN1 OPEN
One simple input
FARE USD340.47 TAX 25.54US TAX 8.20ZP TAX 11.20AY
TAX 9.00XF
TOTAL USD394.41
S-DFW XX NYC194.42XX DFW146.05USD340.47END ZPDFWLGA XFDFW4.5LGA
4.5
ORIGINAL ISSUE: 0007959092761 10MAY17DFW
Sabre Red Workspace or API
ORIGINAL FOP: CASH
EXCHANGE TKT: 0007959092761 12
ENDORSEMENT/RESTRICTION:
SKCHG
NONREF/SVCCHGPLUSFAREDIF/CXL BY FLT TIME OR NOVALUE
Allows additional
information: Tourcode or
Endorsement
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Automated Refunds
Remove manual calculations with airline-filed Category 33 refund rules and protect revenues
• Simplified workflows Increase Productivity reducing WFRATR2«
REFUND PRICE RESPONSE
the process from minutes to seconds
NAME JOHNSON/HENRY MR TOTAL REFUND USD 2241.91
• With machine-readable airline refund rules, including TKT 0147959092804
tax and fee refundability, results are included in the FLT BK DATE BRDOFF FB/TKT DES STAT
Sabre Fare Guarantee Policy to Protect Revenues 1
2
AC
AC
549
548
M 20JUN EWRYVR
Q 27JUN YVREWR
M0Q2FL
Q0Q8FL
OK
OK
• Available in Sabre Red Workspace, and Sabre APIs REFUND AMOUNTS - USD
FARE 2030.00
• Carrier participation targeted to grow significantly TAX
CANCEL FEE
211.91
N/A
during upcoming 18 months as more carriers TTL REFUND 2241.91
become Automated Refunds ready REFUNDABLE TAX BREAKDOWN
8.20ZP 5.50YC 7.00XY 3.96XA
5.60AY 152.25US 9.40CA 14.80SQ
0.70XG 4.50XF
COMM TO REFUND 5.0 PCT
List of Carriers who endorse Automated TOUR CODE
FOP CASH
Refunds - Category 33
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Refunds and Exchanges
Why use Refunds and Exchanges? How does Refunds and Exchanges help?
• No reliance on machine readable rules • Smart default logic
– When the airline does not file or has not released the – Refunds and Exchanges proposes the new
industry standard Category 31/33 rules Refunds and amounts using industry standards, or override with
Exchanges keeps you covered manual calculations when needed
• Non-filed fares and paper contracts still exist • Flexibility
– When travel plans change for non-filed fares, Refunds – Override system defaults or build values from
and Exchanges keeps you covered scratch when a filed-fare does not exist
• Sometimes the rules don’t apply • Control at your fingertips
– When you have authority to change/refund tickets – When authorized, delete, add or amend any value,
outside of the normal fare rules, Refunds and or simply build the new ticket/refund values
Exchanges keeps you covered manually
Note: Refunds and Exchanges is only available in
Sabre Red 360
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•
DEMO
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