Servicenow Developer Handbook
List of contents
About the Course...........................................................................................................................2
Welcome to ServiceNow..........................................................................................................2
ServiceNow Studio Overview.................................................................................................. 2
Service Portal Fundamentals On Demand (Vancouver).......................................................... 2
Introduction to Scripting in ServiceNow................................................................................... 2
Introduction to App Engine Studio for Developers...................................................................3
Flow Designer: Create Subflows and Actions..........................................................................3
Flow Designer: Create a Flow................................................................................................. 3
Application Development Fundamentals On Demand.............................................................3
UI Builder Fundamentals......................................................................................................... 3
Scripting in ServiceNow Fundamentals On Demand...............................................................4
Course Path...................................................................................................................................4
NowLearning Account creation................................................................................................4
Accessing the Course..............................................................................................................4
Complete the Course...............................................................................................................4
Get the Elegible for Certification.............................................................................................. 5
Course Content..............................................................................................................................5
How to Register For a Exam..........................................................................................................7
Webassor Account Creation.................................................................................................... 7
Step 1:................................................................................................................................7
Step 2:................................................................................................................................7
Step 3:................................................................................................................................8
Step 4:..............................................................................................................................11
About the Course
Welcome to the comprehensive ServiceNow learning journey! This program combines three key
courses designed to equip you with the essential skills and knowledge to excel in ServiceNow
application development
Welcome to ServiceNow
Explore how ServiceNow empowers developers to create custom applications and solutions that
enhance the platform's capabilities. This introduction will set the stage for your journey into
developing on ServiceNow, highlighting the platform's flexibility, scalability, and integration
capabilities.
ServiceNow Studio Overview
This course provides a comprehensive introduction to ServiceNow Studio, the integrated
development environment (IDE) for building and customizing applications on the ServiceNow
platform. You will learn how to:
● Navigate and utilize the Studio interface.
● Create and manage applications, modules, and scripts.
● Debug and troubleshoot applications using built-in tools.
● Collaborate with other developers using version control and branching.
Service Portal Fundamentals On Demand (Vancouver)
This course covers the fundamentals of creating and managing Service Portals in ServiceNow,
focusing on the Vancouver release. You will explore:
● The architecture and components of Service Portals.
● How to design and configure portals, pages, widgets, and themes.
● Integrating Service Portal with existing ServiceNow modules and applications.
● Best practices for user experience (UX) and accessibility in Service Portals.
Introduction to Scripting in ServiceNow
This introductory course is designed to help you understand the basics of scripting in
ServiceNow. It covers:
● The difference between client-side and server-side scripting.
● How to write and execute simple scripts using the Script Editor.
● Common use cases for scripting in ServiceNow, including automating tasks and
customizing workflows.
● Basic debugging techniques to identify and fix script errors.
Introduction to App Engine Studio for Developers
This course introduces developers to the App Engine Studio, ServiceNow’s low-code
development environment. Key topics include:
● Navigating App Engine Studio and its features.
● Building custom applications with a drag-and-drop interface.
● Integrating App Engine Studio with other ServiceNow tools.
● Deploying and managing applications created with App Engine Studio.
Flow Designer: Create Subflows and Actions
In this course, you'll learn how to use Flow Designer to create subflows and custom actions
within ServiceNow. The course covers:
● The concept and structure of subflows and actions.
● How to create reusable subflows that can be invoked by multiple flows.
● Building custom actions to extend Flow Designer’s capabilities.
● Best practices for maintaining and optimizing subflows and actions.
Flow Designer: Create a Flow
This course teaches you how to design and build automated workflows using ServiceNow’s
Flow Designer. You will explore:
● The basics of flow creation, including triggers, conditions, and actions.
● How to automate tasks, approvals, and notifications using flows.
● Managing and debugging flows to ensure they run smoothly.
● Real-world examples of using Flow Designer in IT and business processes.
Application Development Fundamentals On Demand
This on-demand course covers the foundational concepts and skills needed to develop custom
applications on the ServiceNow platform. Topics include:
● Application planning, design, and architecture.
● Data modeling, including tables, fields, and relationships.
● Creating and customizing user interfaces.
● Implementing workflows and automating processes.
● Ensuring application security and access control.
● Testing, debugging, and deploying applications.
UI Builder Fundamentals
UI Builder Fundamentals introduces you to ServiceNow’s UI Builder, a tool for designing and
configuring responsive, modern user interfaces. The course includes:
● An overview of UI Builder and its components.
● How to create and configure custom pages and layouts.
● Integrating data sources and components into the user interface.
● Best practices for designing user-friendly and accessible interfaces.
Scripting in ServiceNow Fundamentals On Demand
This course provides a deep dive into scripting within ServiceNow, focusing on both client-side
and server-side scripting. Key learning areas include:
● The Script Editor and tools available for writing scripts in ServiceNow.
● Understanding and using Business Rules, Client Scripts, and Script Includes.
● Writing efficient and optimized scripts for different use cases.
● Debugging and troubleshooting scripts using the ServiceNow Script Debugger.
● Real-world examples and exercises to reinforce scripting concepts.
Course Path
NowLearning Account creation
Creating a NowLearning account is essential to access ServiceNow's learning resources and
courses, which are crucial for developing your skills and advancing your career.
1. Visit the NowLearning website and click on "Sign Up."
2. Fill in the required personal and professional details.(College Email id)
3. Confirm your account through the verification email sent to your registered email
address.
Accessing the Course
Accessing the course is the first step to gaining structured knowledge and expertise in
ServiceNow, ensuring you are well-prepared for practical applications and certifications.
1. Log in to your NowLearning account using your credentials.
2. Navigate to the course catalog and search for the desired course.
3. Enroll in the course and access the materials from your dashboard.
(Servicenow Administrator Fundamentals On-Demand)
Complete the Course
Completing the course validates your understanding of the subject matter and demonstrates
your commitment to professional growth, making you a more valuable asset to employers.
1. Follow the course curriculum and complete all the modules.
2. Participate in any required assessments, quizzes, or hands-on labs.
3. Ensure you meet all the course completion requirements.
Get the Elegible for Certification
Certification eligibility confirms that you have acquired the necessary knowledge and skills,
positioning you to become a certified professional and enhancing your credibility in the industry.
Prepare and register for the exam
Proper preparation and registration for the exam are critical to achieving certification, which can
significantly boost your career prospects, earning potential, and professional recognition.
Course Content
Day Modules Sub Topics Hrs
Day 1 ServiceNow Overview ● Overview of Environments 2Hrs
● Development, Test, and
Production instances
● Instance architecture and
structure
● Platform Capabilities and Services
● IT Service Management (ITSM)
● IT Operations Management
(ITOM)
● IT Business Management (ITBM)
● HR Service Delivery
● Customer Service Management
(CSM)
Day 2 Service Portal Fundamentals ● Portal pages and structures 2Hrs
● Widgets and themes
● Page layouts and containers
● Creating and customizing widgets
● Using the Widget Editor
● Branding and Theming
● Portal Configuration
● Integrating the Service Catalog
Day 3 Introduction to Scripting in ● Basics of scripting in ServiceNow 2Hrs
ServiceNow ● JavaScript Basics
● Server-side Scripting
(GlideSystem, GlideRecord)
● Client-side Scripting (Client
scripts, UI policies)
● Script Debugging
Day Modules Sub Topics Hrs
Day 4 Introduction to App Engine Studio ● Overview of App Engine Studio 2Hrs
for Developers ● Creating applications
● Managing application lifecycle
● Application design fundamentals
Day 5 Flow Designer: Create Flows ● Introduction to Flow Designer 2Hrs
● Designing and building flows
● Using triggers and actions
● Flow Designer best practices
Day 6 Flow Designer: Create Subflows ● Creating Subflows 2Hrs
and Actions ● Designing custom actions
● Reusability of subflows and
actions
● Advanced Flow Designer
concepts
Day 7 Application Development ● Designing and building 2Hrs
Fundamentals applications
● Application data model
● UI policies and UI actions
● Client scripts and business rules
Day 8 UI Builder Fundamentals ● Introduction to UI Builder 2Hrs
● Creating custom user interfaces
● Using pre-built components
● Advanced UI Builder features
Day 9 Advanced Development and ● Scripting in ServiceNow 2Hrs
Scripting ● Advanced server-side scripting
(Script Includes, Scheduled Jobs)
● Advanced client-side scripting
(Client scripts, UI policies)
● Debugging and troubleshooting
scripts
Day 10 Working with External Data ● Import Sets 2Hrs
● Integration with external data
sources
● REST and SOAP integrations
● Managing data imports and
exports
● CMDB and CSDM
How to Register For a Exam
Webassor Account Creation
Step 1:
1. Click on the link given below,this redirect login page of webassor account
Step 2:
1. If you have Account you can login directly
2. If Not click onthe create a New webassessor login..
1. Login is nothing but it is a username (loginId)
2. Fill the name as per your aadhar card
3. Fill the details in the form and save.
4. After saving it, return to the login page.
5. Fill the login details and clik login.
Step 3:
1. Click on Register for an exam.
2. And click on Certified System Administrator. It show like this
3. If you select onsite proctored.
4. Here you can check the center available near to your place.
Note: If you choose online protected direct it takes you to schedule exam date and time
5.Select the center which you want to choose.
6.Then you can schedule the exam date and time.
7. After that scroll down and tick the acknowledgement box and click on select.
Step 4:
1. Copy the voucher code and paste it , click on apply
2.After the voucher is applied the price will be 000.00 and pay it
3.You get a confirmation mail.
Note: Please ensure that you do have a external camera for the online exam, Above snippets
are for reference process will,be same for all global certifications in the servicenow
Good Luck !!
