(Customer Focus) ‘Bulding sirorg customer relationships and delivering customer - centric solutions, “Tell me about an instance where you were able to convert a ‘not so happy customer into a long-term supporter Give me an example of where you anticipated a trend, threat, or change in the marketplace that requited a shift to your customer approach, » fy foo a DDeseribe a stuation when you had to solct customer feedback. [ret me about a situation where you managed to further improve the customer relationship and to maximize the customer Experience. [ron me azout a ime you identified a paicular customer opportunity that ested a ctl win win station mye fon af Delren me avout a situation when you had to deal witha customer request that yu tet asinappopinte Oa gah waa Bally ase © Desorive a time when you recognized a customer's requirements proactively. [Xlevretims about a tme where you inherited or Experienced a situation unere a customer was deplaased wth you personally ‘Descxbe a time where you had to measure customer satisfaction [levreme about time where you were able to delight a customer by exceeding reir Expectations. Drives Results Ensuring accountabily and consistently achieving resus, even Under tough cercumstances, [Xratme abut situation vere younad been sucestl t meetng or ever fvcoeing a para sh target ht nny may be een ge mpi stan Te ebee = tee effer fe fete ll ee 7 poe [Plret me about a stvtion where you have taken a eslcuated rk io scheve +9 ner fre lh Fle > Stan Wipes 10results ra ne bat tine where you hada very ttt deadne ad you were abe cempetl meet or excood the Ex etalon or project ouuremens [raime attire wen you were unabe to met an objstve, ( [erat me souta station tat mtvaed yout dv or ms est [letaime aaa stston in which you malate ober te dive forest [lexpescrte a stuston he showed your mathodso mae or exceed obectvae [>}e-Descrtna stuston where you prsonay hae ake acount in Ieving deuce erconplcta ow ra CMP Ghee | { | alaborates >) Builing partnerships and working callaboraively with others to meet shared objectives. > beserv tome statin where you have fasted an open logue wth a wot vary ef antbuasandsakehaere arose the ogancalon ht a LRlrot me abot stuaton were you rmotdcolaboraon by making shred contbutons objectives visite. [bescrbea sustonthat hss your colabortion syle esctibe forme atime when a co werker or team member Exressed tscontort with your work sie. TL Poco [tra me abot a tinea you had ewok a oss union o 2 eoss counresen pect T= nil emt) che Leste me stout stuaton here you ado blance your own nee wth oes Debevret me stout det stuaton where you gamed tt and suppor of other nPleretnestatasneseyeu ye sets |, Clee eae eet fre «fay Instills Trust Gaining the confidence and bust of thers through honesty, ntgty, and aathentaty, [Xlbescrive ate a situation where you ensured tus nd pesenalitegty wiintbe oganzaon Delrenime stout a shusion when you delvered a dict message poor Jescribe ¢ sivationwhare you had to make sure you practiced what you preached in casas of intemal andr extemal pressures. Pere me atout situation where you have put high standard of openness, inegy andonesty neo ofect AL ix ced -Descbe a station where you had to follow through on promised commitments [lewvescite an instance when you hao acvly and aut gain the conionce ards of ae (fa Chor. ) Je-ret me about a time when you sensed a level of dstust- eter in your work tam ora projec eam. Values Differences Recognizing he value tht liferent perspectives and cultures bxing to an organization. + Petre me about an instance where a colleague of yous tackled challenges away you dd rot understand or apo of «+ Pelreime abou atime wher yu handle situation when an employee was not accepting of ther eee BOOTS Cn, 1) wed talcae rot se) 2Pxhrot me stout a stun whens came tocflerencs between tual backgrounds and you leveraged thom appropity, Ltr me abou stuaten were yu have made esto foster deat an nckson in your organization Pelertemestouta tn wen ou ersten a eam hich was) mutica ry) zosfineonal nga ote ean a vaying goto et paecies engoas (TT «fp title [eesretim aout stuaton tht shove you adept erent roesiona se, xoreneos and standard Jerre me abut ine when you hao deliver feedback cosa a the message was pool reeled Manages Complexity aking sense of complex, igh quantiy, snd sometimes contradictory information to effectively solve problems. Ehime ota susin whee you cage ass mover prey tw whan you recognized a proviem before anyone eee. { [ie ity bey wos tyes or cites ef Lleire mean example wen you changed some inpotant procedures or processes that so Fad ats ono ores gta cn roca js Lc en ae yo lespeserte a stuaton shen you hd to anaiyze ad evaluat amore complex poten. ( [lesoesebe on instance where you hd to carly woigh res and cans agi ache and youre the wrong derision. CAT Lorre me about ine ser you hao hans conpated or delat infomation eee [Jerre me aout a stuston when you hadto analyze coma ‘foton nine Prosi bfere mang aecion, fonPlans & Aligns Penning ad pring wrk to mee commkmens aed wih orgriztona gral. [bescrse a stuaton were you had to align your task wth ther natives nthe organization re me about a situation when you missed an important deadline because you underestimated the time cr resources it took, Delbescriv time when you encountered 2 readbock in your projec. escribe a particulary challenging project you ld - preferably one managing mary stakeholders. [Rlevescrive a stuaon hat showed how you manage and priitze mile projec. [lester me about station where you were confronted wih mute config proes Sandon ow rosources [erret me abou station when you had fo manage the prortzaton of your tasks fo mest your comments, Self-Development Using a combination of feadback and reflection to gain productive insight into personal strengths and weaknesses & actvey seeking ways fo further develop. [loess fore aston that showed your approach tient ways of appiyng stengs to now sues, [ retime abou statin where you used business cies hay or fire suecoss-to infiuence an important ceasion [etme about statin where you Keifer tend that aete he esarization Dre me about an inane wher n ganization was ot ble tomatch up © unExeced bashes challenges. [Pele bescibe a stuaton where you acon edo 8 mao business sucess. Dxleret me about a stuston wnere your busines insights guided your ations. [><}e-tel me about stution where you used your krowedge on competing businesses to make animpertantdecion. Strategic Mindset ‘Seeing ahead to future possbites and transiting them nto breakthrough stratagies, [>cboescrte a siuaton wire youhad to shit the sate econo your team er exgenizatn [rete abou ane wten you entfied a hrabve strata opportunity rhe business 6+ P&lret me stout a ime when you set longtexm goals or your organization [> Vout ann all Codie. ib > Makie Eh nln v > Me Su eod, = Srna leManages Ambiguity Operating eect, even when thing ar ot erin oh way ewan isnot ea. = [Xlret me about atime when you involved others passion fora project where the goals or tasks may not have been totaly clear a i. «_ PXlbeserv a situation anee you gic adapted to a change in your werk area when others ‘were ress it and ling onthe oc way? «+ Pelrot me about a stuatn where you helt handle and manage sks efesvey as consequence of change « Dxretime about atime when was important maintain your poductvy and quality nse of sigieat changes at Work + [Kexcive me an example of a ime when you had to deal vith frequent ob changes or Unbicectad events one 0. - et me about asituation where you had to make decisions or ake ction without having ‘alte Information ore al lcture (Drives Vision & Purpose > Pinting compeling pcre of the vision and strategy that motivates others to action. ett tere tod peter. cong eae rediia Sante ees ee Eee c fn order to «+ Pelreime abut a stuon where you were invoWed in ceating a mision or vals statement for an orgenzalon and then having to crmmuricae it various audiences. «+ Pret me about atime where the vision forthe whole organization atected your vision fr your Wwankhpormentbashes ofuretin ans WORE. Tran Tne ion «+ Delret me about situation when you inspzed your tart think stetgicaly wih clear + Deleivescive a time wrere you were able to mtivat a team. Spee ~~ tet sclyration feveast s ot« Potatmesanda stants shrepia cnmane ein yon wee mo cma Attracts & Develops Talents ‘tracing & developing people to meet both ter career goal andthe organization's goals ime about a time when your coaching played a roe in turning a struggling performer into strong cantibutor and valuad employee + Pesce an instance wner you support an employe o move on 1 ew career, Assignment while you ai infor tem oct havea telacemon ft Riya, + besnte a stuaon wh you provided tinting ar catenging envionment hich encouraged your moves o grow and develo. + Prloive me an example oho you developed tern our ergerzaon that has ove on ‘bigger, more responsi poston, ouside of your orgalzton. + P&lretme sboutatme when you rected a highly taented edu othe organiza sameone whe wasnt tel poling but tough your efots was persuaded ean fe, company + Pebescrve tome a stusion wher you made a wrong hie decison + Dre me aout ae whan you tracted and sled te best lets our orenzaton Drives Stakeholder Engagement ‘Acting and being ackrowledged as a usted partner. Anticipating andl balancing the needs of "mutipe stakeholders whisttaking jen strategic decisions ae one team, + Pesce a stuatonyouwerin where you had ob dipamat ar ect, tra rake ‘many concessions. lease describe a situation which shows how you work to understand the business needs of your stakeholders? + [rete saute es! i stakeholder you naveha to manage nthe at years. What made them Stat and how da you approach hem? »[Peleret me aout te when you had to work wth ntal extern business ons ae ote your sion ree gan real buyin holes to get [2<]e-cive me an example of when you needed a manage Ex ecatons of slakehoders whose ‘ows were diferent fom your gum [lester me abou a ins when you antcpated stakeholder needs and concerns Conducts Compliance Management Understanding the Bayer compliance requirements for Procurement and driving compliance with ll inirnal ae extemal reevant polices, suchas codes of conduc, practices, agulatons es. ‘tin thal area of responsibilty Pbrveo an example of where you were invavedin designing, developing or inpementing 2 Procrcment ley” How id you adress the change management aspects of the impemeraton? [Plrot me about situation wher your adherence to Compliance caused you a problem with a stakeholder and ow dl ou del wt the stakeholder [serve a stun where yourintgrty was compromises by 2 supple and what you dotereaahvethe station? [e-Provide an example of where your compliance to poly, reguiation or guidelines proved sucoessfl and why? 20