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Air Law

Cabin crew are responsible for safety, security, first aid, and customer service onboard, conducting safety checks and assisting passengers. They must follow emergency procedures for situations like decompression, fire, and evacuation, while adhering to standard operating procedures for pre-flight briefings and cabin checks. Effective communication and passenger management, including handling disruptive passengers and providing assistance to those with reduced mobility, are essential aspects of their role.

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12 views4 pages

Air Law

Cabin crew are responsible for safety, security, first aid, and customer service onboard, conducting safety checks and assisting passengers. They must follow emergency procedures for situations like decompression, fire, and evacuation, while adhering to standard operating procedures for pre-flight briefings and cabin checks. Effective communication and passenger management, including handling disruptive passengers and providing assistance to those with reduced mobility, are essential aspects of their role.

Uploaded by

wycliffeamba1
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CABIN CREW NOTES

1. ROLE AND RESPONSIBILITIES


Cabin crew are safety professionals and customer service representatives onboard.

a. Safety

 Conduct safety checks of doors, slides, oxygen systems


 Ensure passengers follow safety rules (seat belts, baggage)
 Conduct safety briefings

b. Security

 Maintain vigilance for suspicious activity


 Lock cockpit door
 Monitor galleys and lavatories
 Implement unruly passenger protocols

c. First Aid

 Handle conditions like fainting, seizures, allergic reactions


 Use first aid kits, oxygen cylinders, AEDs
 Document incidents

d. Customer Service

 Welcome passengers
 Serve food/beverages
 Handle special meal requests, complaints
 Assist elderly and disabled passengers

e. Evacuation Procedures

 Use assertive voice commands: “Release seatbelt! Leave everything!”


 Open and assess doors before use
 Direct passengers and assist vulnerable individuals
 Conduct headcount post-evacuation

2. EMERGENCY PROCEDURES
a. Decompression
 Immediate donning of oxygen masks
 Rapid descent by pilots
 Check passengers for hypoxia
 Secure loose items

b. Fire Fighting

 Classes of fire: A (combustible), B (liquid), C (electrical)


 Use Halon extinguishers
 Use PBE for smoke protection
 Coordinate with other crew

c. Ditching

 Issue life vests and instruct use


 Inflate vests outside aircraft
 Launch life rafts
 Keep survival kits safe

d. Emergency Landing

 Brief passengers on brace position


 Secure cabin: galleys, lavatories, overhead bins
 Turn off electrical items
 Post-landing: evacuate if necessary

e. Emergency Equipment

 ELT: Transmits distress signal


 Megaphone: For crowd control
 Crash axe: In cockpit
 Emergency lights: Illuminate evacuation paths

3. STANDARD OPERATING PROCEDURES


a. Pre-Flight Briefing

 Includes safety responsibilities, equipment check, special needs passengers


 Communication plan in case of emergency

b. Cabin Checks

 Before takeoff/landing: seatbacks upright, tray tables stowed, seat belts fastened

c. Arming/Disarming Doors
 Arming: Connects slide to door for evacuation
 Disarming: Used for normal operations

d. Galley Safety

 Lock carts and stow equipment


 Avoid overloading bins
 Maintain hygiene

e. Passenger Procedures

 Assist with boarding and finding seats


 Handle boarding issues (seat changes, excess luggage)
 Greet passengers with professionalism

4. COMMUNICATION
a. PA Announcements

 Boarding, safety demo, turbulence, descent, emergencies


 Clear, calm voice

b. Hand Signals

 Used during loud cabin noise or loss of PA


 Pointing, waving, thumbs-up for silent coordination

c. Cockpit Coordination

 Use interphone to report incidents


 Advise on medical or security issues

d. Reporting Irregularities

 Fill out Cabin Crew Report


 Document timings, actions taken, outcomes

5. PASSENGER MANAGEMENT
a. Disruptive Passengers

 Identify early signs (loud voice, aggression)


 Use de-escalation techniques
 Restraints if absolutely necessary
b. Passengers with Reduced Mobility

 Assist during boarding and evacuation


 Provide aisle wheelchairs, special seating

c. Infants & UM (Unaccompanied Minors)

 Issue child safety harness


 Ensure paperwork and handover procedure

d. Cultural Sensitivity

 Understand dietary restrictions, dress norms


 Use inclusive language

6. HEALTH AND SAFETY


a. Fatigue Management

 Monitor duty and rest periods


 Report fatigue to supervisor

b. Communicable Diseases

 Use gloves and masks


 Isolate passenger if needed
 Notify captain and ground staff

c. Hygiene Practices

 Sanitize surfaces, wash hands regularly


 Use protective gloves when collecting waste

d. Manual Handling

 Use proper posture


 Ask for help when lifting heavy items
 Avoid twisting or sudden movements

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