CURRICULUM VITAE
Personal Information
Name: SYLVIA NABALAYOWAFULA.
Email address: sylvianabalayo60@gmail.com
Phone No: 0710-156236/ 0706468044
Career Objectives/ Interests
To secure a challenging and rewarding career in sales and marketing, customer relations, business transformation,
and management where I can leverage my strong analytical and interpersonal skills. I aim to contribute to strategic
business initiatives, enhance customer satisfaction, and drive organizational growth. With a proven track record in
developing effective sales strategies, managing customer relationships, and leading business transformation
projects, I seek to bring my expertise in market analysis, team leadership, and innovative problem-solving to a
dynamic and forward-thinking organization.
Educational Training
Bachelor of Science in Disaster Management & International Diplomacy
Masinde Muliro University of Science & Technology
2007 – 2011
Certificate in Business Management
Kenya Institute of Management
2007 – 2009
Certificate in Computer Application Packages
Dominion Training Institute
2007
• Introduction to Computers
• MS Windows
• MS DOS
• MS Excel
• MS Access
• MS PowerPoint
• Publisher
• Internet & Email
Kenya Certificate of Secondary Education (KCSE)
Namachanja High School
2003 – 2006
Kenya Certificate of Primary Education (KCPE)
Fr. Walstra Academy
1994 – 2002 Education
1|Page
Skills and qualifications
Technical Skills:
• Communication and Customer Service: Exceptional verbal and written communication
skills, facilitating strong relationships between clients and the organization. Proficient in
active listening and delivering outstanding customer service to enhance client satisfaction
and retention.
• Management Skills: Proven expertise in planning, designing, implementing, and analyzing
marketing campaigns. Adept at tracking market trends and utilizing insights to drive strategic
decision-making and optimize marketing efforts.
• Marketing Strategy: Comprehensive knowledge of various sales and marketing techniques
to effectively promote products and services. Skilled in developing and executing strategies
to boost sales, meet targets, and expand market reach.
• Computer Skills: Proficient in Microsoft Word, Excel, and data analysis. Experienced in
using these tools for creating reports, managing data, and performing detailed analysis to
support business objectives.
Soft Skills:
• Problem-Solving: Demonstrated ability to overcome challenges by developing and
implementing effective solutions. Skilled in analyzing issues, identifying root causes, and
applying creative problem-solving techniques to achieve objectives.
• Creative Thinking: Strong creative and innovative thinking skills, contributing to the
development of new ideas and approaches. Ability to think outside the box and apply unique
solutions to complex problems.
• Collaboration and Teamwork: Collaborative team player with a proven track record of
working effectively with others to achieve common goals. Known for fostering a positive
work environment and encouraging team cohesion and productivity.
• Adaptability: Flexible and adaptable in dynamic environments, capable of adjusting
strategies and approaches based on evolving business needs and market conditions.
• Leadership: Demonstrated leadership abilities in guiding teams, managing projects, and
driving initiatives to successful completion. Effective at motivating and supporting team
members to achieve high performance.
Work Experience
Bank of Africa Kenya
Relationship Officer
2023 – Present
• Serve as the key interface between the bank and its clients, ensuring excellent customer
service and effective relationship management.
• Oversee assigned customer portfolios, manage daily account monitoring, and prepare
detailed reports.
• Support Relationship Managers in achieving income targets and maintaining credit
standards.
• Handle queries and audit requests, ensuring compliance and addressing anomalies promptly.
2|Page
I&M Bank Limited
Direct Sales Executive
2021 – 2022
• Achieved sales targets across various banking products, including retail, agricultural, and
mortgage services.
• Provided exceptional customer service, conducted direct sales, and participated in product
campaigns.
• Gathered customer feedback and delivered regular performance reports to management.
Cytonn Investment Company
Financial Advisor Trainee
2017 – 2020
• Trained on diverse financial products, including wealth management and housing projects.
• Promoted and sold company products, met sales targets, and identified new opportunities.
• Presented and followed up with clients through meetings and cold calls.
Old Mutual Insurance Company Limited
Sales Representative
2015 – 2017
• Met sales targets and provided financial education to clients.
• Maintained strong client relationships and generated weekly production reports.
Faulu Micro-Finance Bank Limited
Sales Representative
2014 – 2015
• Sold retail banking products and services, including loans and insurance.
• Conducted customer training and participated in sales activities.
• Managed client relationships and shared business acquisition reports.
One-Acre Fund
Field Research Assistant
2012 – 2013
• Supervised community farm projects and identified new project opportunities.
• Trained farmers and supported women's empowerment initiatives with resources and
equipment.
IIEC (Independent Interim Electoral Commission)
Clerk
August 2011
• Assisted in the national referendum by managing voter registration, directing voting
processes, and counting votes.
Ministry of Youth Affairs (Youth Enterprise Development Fund)
Academic Attachment
May – August 2010
3|Page
• Assessed and monitored youth projects, facilitated funding and provided training and job
allocation.
Jaguar Communications Limited
Assistant (Behavior Change Communications)
2009
• Participated in a media assessment survey commissioned by APHIA II Western, earning a
certificate of participation.
Personal Attributes
• Self-Motivated: Demonstrates a strong drive and the ability to inspire and motivate others.
• Resilient and Adaptable: Capable of thriving in diverse work environments with a focus on
achieving results.
• Confident Communicator: Possesses excellent communication skills, both verbal and
written.
• Team-Oriented: Skilled in building effective teams and collaborating well with others.
• Creative and Innovative: Eager to learn, open to new ideas, and quick to adapt to new
concepts.
• Punctual and Cautious: Reliable and detail-oriented with a strong commitment to time
management.
• Committed to Personal Development: Dedicated to continuous improvement and
achieving personal goals.
Hobbies & Interests
• Reading
• Writing poems
• Traveling
• Swimming
• Watching movies
Language Proficiency
Language Speaking Reading Writing
English Fluent Very Good Excellent
Kiswahili Fluent Very Good Very Good
4|Page
Referees
1. Mr. Davies Omwoyo Omare
Branch Manager
P.O. Box 1245, Kisii
Mobile: 0738 833 516 / 0714 354 805
Email: daviesomare@gmail.com
2.
Mr. Augustine Mayabi
Principal Youth Officer
P.O. Box 43-50200, Bungoma
Mobile: 0712 253 565
Email: augustinemayabi@yahoo.com
3.
Mr. David W. Wafula
Headteacher
Busakala Secondary School
P.O. Box 168-50200, Bungoma
Tel: 0712 847 823
5|Page
