Soft skills
Assignment 1
1. What are the benefits of effective listening in a professional environment?
✅ c. Improving team morale and productivity
2. How can visual distractions hinder effective listening?
✅ a. They can lead to misunderstandings of the speaker's message
3. Why is it important to practice self-awareness during effective listening?
✅ c. To overcome personal mindset and bias
4. What are the main benefits of persuasion in business communication?
✅ c. To motivate workers and achieve goals
5. What does the AIDA Formula stand for in the context of job applications?
✅ d. Attention-Interest-Desire-Action
6. What is the main purpose of persuasive speech?
✅ c. To move and motivate the audience
7. What is the role of vocal variety in effective speaking?
✅ c. To add interest and engagement to the speech
8. How can voice modulation benefit a speaker during a presentation?
✅ c. It keeps the audience entertained and interested
9. What is the role of voice modulation in effective communication?
✅ c. It conveys emotions and emphasizes important points
10. How can recording your voice help in improving voice modulation?
✅ b. It helps in identifying areas of improvement in voice tone and pitch
11. Which step should be avoided to promote better teamwork?
✅ c. Fostering conflicts within the team
12. What role does the team leader have in promoting teamwork?
✅ b. Intervening in conflicts promptly
13. Which step in problem-solving involves creating an action plan for
implementing the chosen solution?
✅ d. Implementing solutions
14. What does the Soft Systems Methodology (SSM) focus on when solving
complex problems?
✅ d. Uncovering more details about the problem
15. The advantage of written communication is that you can read and re -read
the same communication.
✅ a. True
16. The Trust has to be cultivated over time and without values it cannot be
established
✅ a. True
17. The Person reads along with their communication
✅ a. True
18. One of the important areas of knowledge for communication is...
✅ c. Language
19. Is respecting others and winning them.
✅ a. Diplomacy
20. If you are learning business communication, start reading
✅ c. Business Magazines
Assignment – 2
Background Sarah, a professional with multiple responsibilities, struggled with time
management and often found herself overwhelmed with tasks. She recognized the need to improve
her time management skills to achieve her goals effectively. Goal Setting Sarah began by setting
clear, specific, and measurable goals. She identified both short-term and long-term objectives,
providing a roadmap for her efforts. Time Line Preparation To enhance efficiency, Sarah created
a detailed timeline outlining tasks, deadlines, and priorities. She categorized tasks based on
urgency and importance, ensuring a structured approach to her work. Time Allocation Sarah
allocated time to each task based on its complexity and priority. By understanding the time require d
for different activities, she could distribute her efforts effectively throughout the day. Time-
Schedule Follow-Up To successfully adhere to her time schedule, Sarah implemented strategies
such as regular breaks to maintain focus, avoiding multitasking to ensure quality work, and using
productivity tools to track progress. Outcome Sarah’s commitment to effective time manageme nt
resulted in increased productivity, reduced stress, and the successful achievement of her goals.
2. What is the first step in effective time management?
✅ Set clear goals
(As mentioned, Sarah began with setting clear, specific, and measurable goals.)
3. How should tasks be categorized in a time management plan?
✅ Based on urgency
✅ Based on importance
(Sarah categorized tasks based on urgency and importance.)
4. What does effective time allocation involve?
✅ Allocating time based on complexity
✅ Allocating time based on priority
(She allocated time based on task complexity and priority.)
5. How can one successfully follow a time schedule?
✅ Using productivity tools
✅ Taking regular breaks (Typo in the question: “Aking” should be “Taking”)
(Sarah used productivity tools and took regular breaks.)
6. What benefit did Sarah get after doing time management?
✅ Reduced stress
✅ Increased productivity
(These were directly mentioned in the outcome of her efforts.)
