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Ticket Resolution Report - Internal - v2

This document is a Job Completion Certificate and Ticket Resolution Report detailing client information, equipment installation, and service delivery. It includes sections for client remarks, vendor engineer signatures, customer complaints, actions taken, and materials used. The document serves as a formal record of services provided by Haraka Solutions Ltd in 2025.

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nkugwa6brian
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17 views2 pages

Ticket Resolution Report - Internal - v2

This document is a Job Completion Certificate and Ticket Resolution Report detailing client information, equipment installation, and service delivery. It includes sections for client remarks, vendor engineer signatures, customer complaints, actions taken, and materials used. The document serves as a formal record of services provided by Haraka Solutions Ltd in 2025.

Uploaded by

nkugwa6brian
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB COMPLETION CERTIFICATE

Client Information
Company/Name: Contact Person:

MOCN: E-mail Address:


Physical Address: Telephone No:
Lat: Long: Alternative No:

Site ID: EA Designation:


Field Engineer Equipment Details
Vendor Name: Haraka Solutions Ltd Type of Equipment:
Date: / 2025 Model Name:
Time In: Model Number:
Time Out: Serial No:
Router:
Activity
Installation
Support
Additional Service

Bandwidth: Management Data/Service


VLAN
IP Address
Sub netmask 255.255.255. 255.255.255.252
Default Gateway
Service Delivery Note

Client Remarks/Signature/Date Vendor Engineer Solutions Delivery Manager


Remarks/Signature Signature
NKUGWA BRIAN

Date: 0701-165806
TICKET RESOLUTION REPORT
Date: / 2025 Ticket No.

Client Name: Client phone No.

Equipment type:
Site Location: Coordinates:

Customer Complaint :

RCA:

Action Taken:

Signal Strength (RSSI) After (dBm) SNR After (dB)

Airlink Quality: Airlink Capacity:

Speed Tests After (Mbps) Arrival Time

Restoration Time:
FE Name: Signature:
NKUGWA BRIAN
Customer Comment:

Customer Signature:

MATERIALS USED:

UOM QTY
Outdoor Cat 6 Meters
RJ-45 Connectors Pieces
Cable Ties Pieces
Brackets Pieces
Cable Clips Pieces
Wall plugs and screws Pieces
Concrete Nail- 4inch Pieces
Faulty Device S/N (if swapped)
New device S/N

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