USER MANUAL

FLEXCUBE
HDFC BANK ACE BANKER PROGRAM

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Document Title HDFC BANK ACE BANKER – USER GUIDE

Version 1.0
Effective Date 13-10-2024
Last Update Date 19-12-2024

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Disclaimer
This training guide is provided for informational and educational purposes only. The contents of this guide do not constitute legal, financial, or professional advice and should not be relied
upon as such. All information is provided "as is," without any guarantees or warranties of any kind, whether express or implied, including, but not limited to, the accuracy, completeness,
reliability, or suitability for any purpose.
The authors, publishers, and any affiliated organizations assume no responsibility or liability for any errors or omissions in the content of this guide. Any actions taken based on the
information in this guide are strictly at the user’s own risk. Users are advised to consult with qualified professionals for advice related to their specific circumstances.
Logos, brand names, and product names used within this guide are trademarks or registered trademarks of their respective organizations. Their inclusion here is for reference purposes
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By using this guide, you agree to hold the authors, publishers, and affiliated organizations harmless from any and all claims, actions, or damages arising from your use or reliance on the
information contained herein.

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Table of Contents
Table of Contents .................................................................................................................................. 2
Introduction and History of Flexcube ............................................................................................. 5
Parts of a Flexcube Screen.................................................................................................................. 6
Fast Path ............................................................................................................................................. 7
Templates in Flexcube ........................................................................................................................ 7
Flexcube Interface............................................................................................................................. 8
Flexcube Home Screen.................................................................................................................. 8
Header1 .......................................................................................................................................... 9
Header2 .......................................................................................................................................... 9
Sidebar ......................................................................................................................................... 10
Default Landing Page ................................................................................................................. 11
Operations ........................................................................................................................................... 12
Branch & Teller Batch Operations ............................................................................................ 12
6001→Branch Batch Open............................................................................................................. 12
6005 → Branch Batch Confirm ..................................................................................................... 13
9001→Teller Batch Open ............................................................................................................... 14
9007→Buy Cash from Vault........................................................................................................... 15
9008→Sell Cash to Vault ................................................................................................................ 16
9005→ Close Teller Batch............................................................................................................... 17
7017 → Batch Status Inquiry ......................................................................................................... 18
6201 → Cash Balancing .................................................................................................................. 19
6002 → Branch Batch Close........................................................................................................... 20
BAM95 → Branch Batch Status Inquiry ...................................................................................... 21
General Inquiry............................................................................................................................... 22
6006 → Search Electronic Journal ................................................................................................ 22
6006 → Remote Authorization ....................................................................................................... 23
7017 → Teller Batch Status Inquiry .............................................................................................. 24
7008 → Last Ten Transactions ....................................................................................................... 24
7015 → Teller Transactions Summary .......................................................................................... 25
7040 → Teller Totals Position ......................................................................................................... 26
7505 → Accounts Details Inquiry .................................................................................................. 27
CHM37 → Cheque Book Inquiry .................................................................................................. 31
Customer Transactions ................................................................................................................... 33
1401 → Cash Deposit ...................................................................................................................... 33

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1001 → Cash Withdrawal .............................................................................................................. 36

1013 → CASA Cheque Withdrawal .............................................................................................. 39
1006 → Funds Transfer Request ................................................................................................... 40
1091 → CASA to CASA Funds Transfer Request ....................................................................... 43
1008 → Miscellaneous Customer Debit........................................................................................ 45
1408 → Miscellaneous Customer Credit ...................................................................................... 47
7030 → Passbook Issue .................................................................................................................. 49
7010 → Passbook Update .............................................................................................................. 51
5056 → Statement Request (a) ...................................................................................................... 52
5057 → Statement Request (b) ...................................................................................................... 53
5058 → Download Generated Historic CASA Account Statements .......................................... 54
General Operations......................................................................................................................... 55
1055 → Hold Funds Request ......................................................................................................... 55
CHM33 → Hold Funds Maintenance (Inquiry) .......................................................................... 57
CHM33 → Hold Funds Maintenance (Authorize) ...................................................................... 58
CHM33 → Hold Funds Maintenance (Deletion) ......................................................................... 59
CHM35 → Stop Cheque Instructions .......................................................................................... 61
CHM35 → Stop Cheque Instructions (Modify) .......................................................................... 63
CHM35 → Stop Cheque Instructions (Inquiry).......................................................................... 64
CHM31 → Standing Instruction Maintenance ........................................................................... 65
CHM31 → Standing Instruction Maintenance (Authorization) ................................................ 67
CHM31 → Standing Instruction Maintenance (Deletion) ......................................................... 69
CHM21 → Accounts Status Maintenance ...................................... Error! Bookmark not defined.
CIM13 → Memopad Maintenance ............................................................................................... 71
CHM08 → CBR Code Maintenance ............................................................................................ 72
CIM59 → AML Master Maintenance ........................................................................................... 74
CIM60 ....................................................................................................... Error! Bookmark not defined.
Authorization................................................................................... Error! Bookmark not defined.
Cheque Book.................................................................................................................................... 75
5004 → Cheque Book Request ....................................................................................................... 75
Term Deposits .................................................................................................................................. 77
8100 → TD Account Opening ....................................................................................................... 77
8100 → TD Account Opening (Authorization) ............................................................................ 82
9100 → RD Account Opening ....................................................................................................... 85
9100 → RD Account Opening (Authorization)............................................................................ 89
Remittances ..................................................................................................................................... 91

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1014 → Demand Draft Against Account ...................................................................................... 91

ST074 → Remittance Inquiry ....................................................................................................... 95
9800 → Print Spooled Documents ................................................................................................ 97
8302 → MC Sale against GL ......................................................................................................... 98
2057 → NEFT ............................................................................................................................... 100
2055 → RTGS ............................................................................................................................... 103
TDS11 → TDS Inquiry (Taxable Customer ID Basis) .............................................................. 106
TDS03 → Tax Waiver ................................................................................................................... 108
CRM ............................................................................................................................................... 109
List of Fast Paths used .................................................................................................................. 117

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Introduction and History of Flexcube

Oracle FLEXCUBE is a widely used core banking solution developed by Oracle Financial Services, and it
has an interesting history that reflects the evolution of banking technology over the past few decades.
Here’s a look at its background and growth:

1. Origins (Late 1990s)

FLEXCUBE was initially developed by a company called i-flex Solutions in India. i-flex Solutions was
established in 1992 and primarily focused on providing IT services and solutions for the banking and
financial sectors.

FLEXCUBE was first released in the late 1990s as a robust core banking platform. Its architecture
allowed it to handle the end-to-end banking needs of both retail and corporate banking operations,
which attracted banks globally.

2. Expansion and Recognition (Early 2000s)

By the early 2000s, FLEXCUBE became one of the leading banking software solutions worldwide. It
gained popularity for its flexibility, scalability, and modular design, which allowed banks to add or
customize features to meet specific requirements.

- FLEXCUBE was widely adopted across Asia, the Middle East, and Africa, and it quickly gained traction
in Europe and North America. It was used by banks of varying sizes—from local community banks to
large, multinational financial institutions.

3. Oracle Acquisition (2005)

In 2005, Oracle Corporation acquired a controlling stake in i-flex Solutions, bringing FLEXCUBE under
the Oracle umbrella. By 2006, Oracle fully acquired i-flex and rebranded it as Oracle Financial Services
Software Limited (OFSS).

This acquisition allowed FLEXCUBE to benefit from Oracle’s extensive resources and technological
expertise. With access to Oracle’s technology stack (like Oracle Database and Oracle Middleware),
FLEXCUBE continued to improve its functionality, security, and performance.

4. Integration and Enhancement (2000s–2010s)

After the acquisition, Oracle invested heavily in enhancing FLEXCUBE, integrating it with its suite of
financial services applications and improving its technological framework to meet evolving regulatory
and customer demands.

FLEXCUBE introduced modules for digital banking, loan origination, risk management, compliance,
and payments, among others, expanding its capabilities beyond traditional core banking.

Oracle also launched FLEXCUBE Direct Banking for online and mobile banking, positioning the solution
as a comprehensive, end-to-end banking platform.

5. Shift to Cloud and Modernization (2010s–Present)

As cloud computing gained traction, Oracle began transitioning FLEXCUBE to the cloud, enabling banks
to leverage cloud infrastructure to reduce operational costs and improve scalability.

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FLEXCUBE was enhanced with APIs and microservices to support open banking, enabling seamless
integration with other systems and third-party applications. It also began incorporating AI and data
analytics features for personalized banking experiences and enhanced decision-making.

Oracle also started offering FLEXCUBE as a SaaS (Software-as-a-Service) solution, appealing to smaller
banks or new digital banks that needed a robust but agile platform without the infrastructure
overhead.

6. Current State and Future Vision

Today, FLEXCUBE serves banks in over 140 countries, with modules covering retail banking, corporate
banking, Islamic banking, treasury operations, and risk and compliance management.

Oracle continues to position FLEXCUBE as a comprehensive digital banking solution, supporting

emerging technologies like artificial intelligence, machine learning, and blockchain.

The platform is geared towards supporting the future of banking, with a focus on customer-centric
experiences, regulatory compliance, and seamless integration across digital channels.

Oracle FLEXCUBE remains one of the flagship products in Oracle’s financial services portfolio, helping
banks streamline operations, adapt to regulatory changes, and innovate in an increasingly digital and
data-driven environment.

Parts of a Flexcube Screen

A typical Oracle Flexcube screen is composed of several parts designed to make navigation, data entry,
and actions straightforward. Here’s a breakdown of the main components you’ll see:

1. Title Bar

Located at the top of the screen, it displays the name of the module or function currently open (e.g.,
"Customer Information Maintenance").

- It may also include icons for actions like saving, printing, or closing the screen.

2. Fast Path Field

Allows users to quickly navigate to different screens or modules by entering a specific code (e.g.,
"STDCIF" for Customer Information File).

3. Toolbar

Contains icons for frequently used functions like Save, Delete, Authorize, Print, and Exit.

- Functions available here depend on the user’s access rights and the screen/module in use.

4. Main Tab Section

Tabs categorize the main data sections on the screen, such as "Main," "Details," "Preferences," or
"Limits."

- Each tab represents a logical grouping of information related to the current function or record.

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5. Field Labels and Input Boxes

The core part of the screen where data is entered or displayed.

Fields include labels, input boxes, dropdowns, and checkboxes, and may also have tooltips for
guidance.

6. Grid/Table Section

Many screens display data in grid or table format for multiple entries (e.g., transaction history or list
of accounts).

- Allows users to view, edit, or add new records within the context of the current screen.

7. Action Buttons

- Found at the bottom or side of the screen, these buttons enable key actions such as Submit,
Cancel, Delete, and Authorize.

- Their availability depends on the user’s permissions and the specific screen/module in use.

8. Status Bar

- Often located at the bottom of the screen, it shows important messages like validation errors,
success messages, or process statuses.

- It may also display system-related information like the current date, time, and user ID.

9. Context-Sensitive Help

- Many screens include a help option that gives field-specific or screen-level help, which may
explain each field's purpose, allowable values, and input format.

These components work together to provide users with a structured environment to view, enter, and
manage data efficiently in Oracle Flexcube.

Fast Path

In Oracle Flexcube, a "Fast Path" is a quick navigation tool that lets users jump directly to a specific
screen or module by entering a shortcut code in the Fast Path field. This helps users save time by
bypassing multiple menus and navigating directly to a transaction, function, or report.

Templates in Flexcube
Inputter (Maker) (Template 21)

• CCE – Customer Care Executive

• CEE – Customer Experience Executive

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Semi-Authorizer

Authorizer (Checker) ( Template to be used 23)

• Common authorizer
• Teller Authorizer
• PBA
• BOM
• BM

Inquiry Template – 27
• PB Sales
• RM
• BSM
• Auditor

BOD – Branch staff with Template 23 will open the Branch Batch

Flexcube Interface

1. Type User Name

2. Type Password
3. Click Login

Flexcube Home Screen

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1. Branch Name displayed below HDFC Bank Logo

2. Local Currency : INR
3. Logged-in User
4. Date of Posting
5. Previous Login Details (hyperlink)
6. Cube Icon (shows the status of connectivity)

Header1

The Header 1 consists

• Local Currency (INR)

• User Name
• Date of Posting
• Previous login details (hyperlink)
• Cube Icon : Upon hovering will show the status of server connectivity

Header2

1. Terminal Code
2. System Date
3. Themes
4. Change Password

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5. Help
6. About
7. Logout

Sidebar

1. Fast Path → Short Cut for different Operational Module

2. Selected Customer → Customer Search with option for Advance Search
3. All Transactions Tab
4. Drag and Drop menu items to customize my transactions icon → User can add favorite menu
5. Transaction Processing Menu Tree
6. My Transactions Tab
7. My To-do list Tab (Transaction Details)

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Default Landing Page

1. Customer Summary
2. CASA Accounts List
3. Photograph View (Not used by the Bank)
4. Signature View

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Operations
The first task of the day for the System Operator is to prepare the bank for the day’s operation. This
Beginning of Day (BOD) operation is carried out by the System Operator at the Host server. Next, the
designated supervisor at the branch carries out the Branch batch opening. This opens the branch for
transactions. Then the vault operator opens the Vault batch for currency vault operations and the teller
opens the Teller Batch for the teller counter transactions. The teller then gets cash for transactions
from the Cash Officer using the Buy Cash from Vault option.

After all the above basic operations, the bank begins transactions for the day. The transactions include
customer transactions, CASA, RD, Term Deposit, and GL.

Let us discuss in brief all these operations and actively practice these operations.

Branch & Teller Batch Operations

6001→Branch Batch Open

To open a branch batch in FLEXCUBE, a supervisor such as the Branch Manager or Operations Manager
can use the Open Branch Batch option with the Fast Path code 6001. This process initiates the branch's
operations for a specific posting day.

Menu Path : Transaction Processing > Internal Transactions > Batch > Branch Batch Open

1. Fast Path : Type 6001 and click Go button

2. Denomination Tab : View the Denomination
3. Click OK Button

The Branch Batch is opened successfully and now the individual Tellers should open their respective
Teller batch by invoking Fast Path: 9001

6002

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6005 → Branch Batch Confirm

1. Type 6005 in Fast Path and Click Go button

2. Click Ok

• Branch Batch confirmed successfully

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9001→Teller Batch Open

The Teller can start posting transactions for the day after the teller batch has been opened (Open Teller
Batch (Fast Path: 9001) option) for the day. If the teller is a cash teller then the system prompts the
teller to enter the physical cash position at the start of the day. This also ensures that the physical
count matches the system count i.e. the cash position is tallied at the end of the day.

Path: Transaction Processing > Open Teller Batch.

1. Type the Fastpath 9001 and click Go button. The Posting Date is displayed
2. Click OK

• The Currencies list is Displayed

• Click OK
• The Teller Batch is Opened for the Day

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9007→Buy Cash from Vault

Using this option you can get cash from the vault. After completing this transaction, the system updates
the cash position of the vault teller and the teller. If the vault teller's cash position is less than the total
cash requested by the teller, the system displays an error message and the teller should perform this
transaction after the vault has been replenished.

Path : Transaction Processing > Internal Transactions > Cash > Buy Cash From Vault.

• Select the currency in which the teller wants to buy cash from the vault from the drop-down
list.
• The drop-down list displays only those currencies in which the teller can deal.
• Type the amount that the teller needs to buy from the vault teller.
• The teller position will get updated as soon as the transaction is completed.
• If the amount exceeds the maximum limit that the teller is allowed to retain with him/her,
the system prompts the teller to sell the excess cash to the vault using Sell Cash to Vault
(Fast Path: 9008) option. This can be done either immediately or before the teller batch is
closed for the posting date.
• Click the Ok button.
• The system displays the transaction sequence number. The transaction number is system
generated that uniquely identifies each transaction performed by a teller and can be used for
tracking the transaction.
• Click the OK button.

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9008→Sell Cash to Vault

Using this option you can sell cash at any point of time during the day, if the cash held exceeds the
limit set at the template level for any currency. The system will prompt you with regard the cash limit
has exceeded and request the teller to sell the additional cash to the vault. You can perform this activity
any time during the day or before closing the batch for the posting date. This transaction can be
performed even if you have less cash than the assigned limit. The cash position is updated after this
transaction is completed.

Path: Transaction Processing > Internal Transactions > Cash > Sell Cash To Vault

• Select the currency in which the teller wants to sell cash to the vault from the drop-down list.
• Type the amount that the teller needs to sell to the vault.
• Click the Ok button.

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• The system displays the transaction sequence number. The transaction number is system
generated that uniquely identifies each transaction performed by a teller and can be used for
tracking the transaction.
• Click the OK button.
• Click the Close Button.

9005→ Close Teller Batch

Using this option you can close the teller batch for the given posting date. The system allows the teller
batch to be closed for the day only when all the transactions are successfully processed. In case any
transaction is pending, like an unauthorised or an incomplete batch data entry, the system prompts you
to either complete or reverse the transactions so that the teller can close the batch for the day. In addition
to this, there is a specified limit on the cash that a teller can retain at the end of the day. The bank
maintains the specified limit for each currency. Whenever a transaction is performed or while closing
the teller batch, the system checks the cash balances for each currency with the respective limits and
prompts the teller in case of violation. If the limit is exceeded, the teller sells the excess cash to the main
vault, to bring his cash holding within the retention limit. After selling the excess cash the teller has to
ensure that the physical cash held, is same as that shown by the system.
For a teller, if there is a difference in the physical cash/inventory and that calculated by the system, the
overage or shortage has to be booked accordingly and only then each teller can close the teller batch for
that day.
Before closing the teller batch, the teller should ensure completion of all the incomplete batches for
consolidated cheques, outward clearing batches, inward clearing batches, etc. This is applicable if the
teller has done the header transaction of the consolidated cheque deposit but has not performed the
detailed data entry of consolidated cheques. Once it is closed, the teller batch cannot be re-opened for
the same posting date.
Path: Transaction Processing > Internal Transactions > Batch > Close Teller Batch.

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1. Enter the Total Physical Cash in the Total Cash field and click ok. The system will show the
overage/shortage
2. Check available denomination.
3. Click Ok button
4. Click Close button
Note: If there is an overage/shortage, the system will display the cash/stock not balanced message.

7017 → Batch Status Inquiry

Using this option you can view the status of all the batches pertaining to the tellers and the vault tellers
according to the posting dates in that particular branch. The status displays whether a particular teller,
vault batch or branch batch is opened or closed. Apart from this, the inquiry also displays the open batch
of the previous posting date.
This option is used by the supervisor/manager of the branch to find out the overall status of all batches.
Path: Transaction Processing > Internal Transactions > Inquiries > Batch Status Inquiry.

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6201 → Cash Balancing

Using this option you can check if the physical cash held by a teller / vault teller matches with the
system cash for that teller as per Oracle FLEXCUBE. This can be verified anytime during the day or
before closing the teller batch.

This option displays approved currencies in which the teller / vault teller can perform transactions. The
total amount for a particular currency available in the cash drawer / vault should be entered to check
the overage/shortage of cash amount maintained in the system.

Path: Transaction Processing > Internal Transactions > Batch > Cash Balancing.

1. Click Denomination button to view the denomination details

The system displays the Cash Balancing screen currency wise

1. Type the total cash for the particular currency, which is physically present with the teller on
the current posting date.

Cash Available : This column displays the cash available with the teller, as calculated by the
system, on the current posting date.

Overage/Shortage : This column displays the difference in the amount between the total
counted cash and the available cash with the teller.

Based on this difference, either the overage or shortage amount is displayed.

• Overage: If the physical cash held by the teller in a particular currency exceeds the
amount of cash in that currency for the teller as shown by the system, the excess amount
of that currency is known as overage. The overage amount is displayed with a '\' sign.

• Shortage: If the physical cash held by the teller in a particular currency is less than the
amount of cash in that currency for the teller as shown by the system, the shortage
amount of that currency is known as shortage. The shortage amount is displayed with
a '-' sign.

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2. Click the Denomination button to view the denomination details

3. Click OK

System displays Cash Balancing successful.

6002 → Branch Batch Close

Using this option, the branch batch has to be closed, after confirming that all branch transactions have
been accounted for in the account books, through the Confirming Branch Batch (Fast Path: 6005)
option.
The branch batch can be closed to stop the operations for a specified date using the Branch Batch Close
option. All the teller batches and the vault batches of that branch have to be closed before closing the
branch batch for that posting date.
The posting date for closing a branch batch should be the same date on which the respective branch
batch was opened.
Path: Transaction Processing > Internal Transactions > Batch > Branch Batch Close.

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BAM95 → Branch Batch Status Inquiry

Using this option ,you are provided with the status of all the branch batches opened and closed branch-
wise, for all posting dates with the date and the time of opening and closure . This inquiry displays the
status of all the branch batches on the various process dates and does not display the status of the teller
batch.
Path: Transaction Processing > Internal Transactions > Inquiries > Branch Batch Status-Inquiry.

1. Branch Code : Enter the Branch Code

2. Click OK
3. The Branch status is displayed.

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General Inquiry

6006 → Search Electronic Journal

To search the Electronic Journal in Flexcube, you can use the Fast Path code 6006. This action will
display the Search Electronic Journal screen where you can view the list of transactions pending for
authorization and also the list of transactions done by the user. Make sure to select the appropriate
Teller ID from the available pick list to proceed with any actions needed.

Path :Transaction Processing > Internal Transactions > Inquiries > Search Electronic Journal

1. Type 6006 in the Fast Path.

2. Click on Fetch button.

Transactions are fetched

Click Close button.

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6006 → Remote Authorization

To perform remote authorization in Flexcube, the supervisor has to use the Fast Path code 6006. This
action will display the Remote Authorization Screen where you can view the list of transactions
pending for authorization.

Path: Transaction Processing > Internal Transactions > Inquiries > Search Electronic Journal
Select Remote Authorization Radio Button.

1. Type the Fast Path : 6006

2. Select Remote Authorization option
3. Click Fetch

<< Portion is left blank intentionally >>

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7017 → Teller Batch Status Inquiry

Teller Batch status inquiry in Flexcube allows users to view the status of all batches
related to tellers and vault tellers. This option provides insights into various processing
stages for these transactions. It is advisable to consult specific documentation or
resources for detailed guidance on utilizing this functionality effectively.
Path: Transaction Processing > Internal Transactions > Inquiries > Batch Status
Inquiry.

7008 → Last Ten Transactions

Using the option a teller can view the details of the last ten monetary transactions
performed on the posting date. You can enquire the transactions for the current or for
next posting date.
The system provides details on transaction type, date of transaction with time, account
number, currency of the transaction, transaction amount and Dr/Cr indicator.

1. Type ‘7008’ in the Fast Path

2. Click OK button

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• Last 10 Transactions are displayed

• Click Close Button to exit

7015 → Teller Transactions Summary

Using this option the summary of all transactions performed by the teller on the current
posting date for a specified currency can be viewed. A teller can view his/her own
position.
A supervisor can view the position of any teller in his/her branch. You can enquire the
transactions for the current or for next posting date. The system provides information
on transaction type, description, number of transactions, total amount and service
charge.
Path: Transaction Processing > Internal Transactions > Inquiries > Teller
Transactions Summary

1. Type ‘7015’ in the Fast Path and click Go button.

2. Select Currency from the dropdown list for eg.INR.
3. Click OK button

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Click Close button to exit.

7040 → Teller Totals Position

Using this option a teller can view his/her own position and the total transactions
performed by any teller for a particular currency on the posting date.
A supervisor can view the position of any teller in his/her branch. This inquiry is only
for teller cash and funds transfer position. Cash and transfer transaction details are
grouped separately. The total transaction count and amount are provided. You can
enquire the transactions for the current or for next posting date. Cash and transfer
transaction details are grouped separately.
The total transaction count and amount are provided by the system.
To view the teller position and the total transactions performed by the teller
Type the fast path 7040 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Inquiries > Teller Totals Position. The system
displays the Teller Totals Position screen.

1. Type 7040 in the Fastpath and click go button

2. Select the Currency Code: for eg.INR

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• Click Ok
• The Teller position is displayed

7505 → Accounts Details Inquiry

The details of the CASA account balances are displayed. The details are displayed as
average quarterly balances, average monthly balances, account memo details for an
account and quarter wise, such as the available balance, the uncleared balance and the
earmarked balance can be viewed using this option.

The system also displays other details like the account status, sweep in allowed or not,
annual equivalent rate, projected tax on accrual, etc.

Path: Transaction Processing > Account Transactions > CASA Account

Transactions > Inquiries >Account Details Inquiry (Savings)
Useful Shortcut keys
Key Combination Usage
Alt + A Accounts Details Inquiry
Alt + B Balance Inquiry
Alt + C Customer Name and Address Inquiry
Alt + M Mini Statement
Alt + L AML Details Inquiry
Alt + S Signature View

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Alt+B shows the Balance Inquiry Screen

Alt+M shows the Mini Statement Inquiry Screen

Alt+A shows the Account Details Inquiry Screen

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Alt+C shows the Customer Name and Address Inquiry Screen

Alt+L AML Master Maintenance Screen

Alt + S → Signature Display

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<< Portion is left blank intentionally >>

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CHM37 → Cheque Book Inquiry

To perform a cheque book inquiry in Flexcube, you would typically use the CHM37 option, which is
designated for Cheque Book Issue Maintenance and Inquiry. This function allows users to view details
about cheque books linked to specific accounts, including their status and any relevant maintenance
actions. Always ensure that you have the correct account information handy, and it is advisable to
double-check any details for accuracy.

Path: Transaction Processing > Account Transactions > CASA Account Transactions > Other
Transactions > Cheque Book Issue Maintenance.

1. Enter the Account Number

2. Click on […] icon to display the list
3. Double-click on the sequence number to view the details screen.

The Cheque Book details with Cheque Status is displayed.

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1. Type ‘PM004’ in the Fast Path and click Go button

2. Type the IFSC Code.
3. Click on […] icon to view the details
4. Click Close button to exit

GEFU Inquiry

Generic file upload can be used for any bulk transactions like salary credits, utility payments, inward
direct debit, inward direct credit, etc. The GEFU ++ functionality enables the user to define the file
format in XML as per the utility requirement. It also continues to support the earlier GEFU functions.
A Global set up is required, which will capture the vital details for a specific file like the file format,
required GL’s, scheduler details, etc.
Fast Path: BAM54

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Customer Transactions

1401 → Cash Deposit

To execute a cash deposit transaction in Flexcube, you can access the 'Cash Deposit' screen by typing
'1401' in the fast path field located at the top right corner of the interface. Be sure to enter the details
correctly and double-check all information before finalizing the transaction.

Cash Deposit Screen

1. Type 1401 in the fast path and click go button.

2. Type the Account No. and press Enter key.
3. Type the Transaction Amount
4. In deposit Type select required option from the drop-down list.
5. Type the Depositor Name
6. Click Denomination Details and enter the details
7. Click Signature Tab to view signature
8. Click Ok button

Denomination Tab

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Signature Tab

Click OK button.

Authorization Message

Authorization Required do you want to continue : Click OK button

Remote Authorization Window

The remote authorization screen displays with the logged-in supervisor details. We can either select
the officer from the list or click local authorization option to verify the transaction locally.

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Local Authorization Window

1. The supervisor will enter the ID.

2. The supervisor keys-in the password.
3. The supervisor will click on grant button.

Sequence Number Generation

Transaction Sequence number is generated

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1001 → Cash Withdrawal

To execute a cash withdrawal transaction in Flexcube, you can access the 'Cash Withdrawal' screen by
typing '1001' in the fast path field located at the top right corner of the interface. Be sure to enter the
details correctly and double-check all information before finalizing the transaction.

1. Type 1001 in the Fast Path and click go button

2. Type the Account No and press Enter Key
3. Type the Transaction Amount.
4. Type the Narrative of the Transaction
5. Visit the Denomination Tab and Enter the details.
6. Visit the Service Charge Tab and follow the on-screen instructions
7. Visit the Signature Tab

Denomination Tab

Enter the Denomination Details in the Txn count out field. Click ok button

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Service Charges Tab

Click ok button

Signature Tab

View the signature and click ok button to continue

Authorization Message

Click Ok button to display the Authorization dialog screen

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Authorization Dialog Screen

Local option to be selected

1. Supervisor to key-in the Supervisor ID

2. Supervisor to key-in the Password
3. Click Grant button

Transaction Sequence Number generation

Click Ok button
Click Close button
The Cash withdrawal Transaction is completed successfully.

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1013 → CASA Cheque Withdrawal

To execute a CASA Cheque Withdrawal , you can access the screen by typing '1013' in the fast path
field located at the top right corner of the interface. Be sure to enter the details correctly and double-
check all information before finalizing the transaction.

1. Type ‘1013’ in the Fast Path and click Go button

2. Type the Account No and press Enter key
3. Type the Transaction amount and press enter key
4. Type the Narrative for eg. To self
5. Type the Cheque No
6. Visit denomination tab and enter the Denomination particulars
7. Visit Signature Tab verify the signature and click ok button
8. Click OK button

Click ok to display the Authorization Screen and continue the Authorization process

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• The Sequence Number is generated successfully. Click OK button

• Click the Close button to exit the operation.

1006 → Funds Transfer Request

To execute a Transfer Transaction transaction , you can access the ‘Funds Transfer Request’ screen by
typing '1006' in the fast path field located at the top right corner of the interface. Be sure to enter the
details correctly and double-check all information before finalizing the transaction.

1. Type 1006 in the Fast Path and click Go button

2. Type the From Account No and press Enter key
3. Type the To Account No and Press Enter Key
4. Type From Amount and To Amount Range
5. Type the Cheque No
6. Visit Signature Tab

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Signature Tab

View the Signature and Click OK Button

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• Authorization Required Screen appears

• Click ok button and follow the Authorization process

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1091 → CASA to CASA Funds Transfer Request

To execute a CASA to CASA Fund Transfer Request , you can access the ‘Funds Transfer Request’ screen
by typing '1091' in the fast path field located at the top right corner of the interface.

1. Type ‘1091’ in the Fast Path and click Go button.

2. Type Account No (From which A/c you wish to Transfer) and press Enter key
3. Type the Amount
4. Type the Account no (To which A/c you wish to Transfer) and press Enter key
5. Type the Instrument Details (Cheque No , Cheque Date)

• Upon click ok button the message from web page is displayed

• Click Ok to continue

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• Authorization Required Message pop-up

• Click OK button to continue and follow the authorization process

• Transaction Sequence No is generated

• Click ok button
• Click Close button

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1008 → Miscellaneous Customer Debit

You can perform miscellaneous debit to a customer account with the corresponding credit to a GL
account. Use the ‘Miscellaneous Customer Debit’ screen to carry out this transaction.

You can invoke this screen by typing ‘1008’ in the fast Path field at the top right corner of the
Application tool bar and clicking on the adjoining arrow button.

1. Type ‘1008’ in the Fast Path and click go button

2. Account no : Type the Customer Account Number
3. Type the GL Account Number for eg. 290704001
4. Account amt : Type the Amount
5. Cheque No : Type the Cheque no
6. cheque date : Input the Cheque Date
7. Visit the signature tab and follow the on-screen instructions

• Click ok to return to the module screen

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• Authorization required notification is displayed.

• Perform the Authorization process

• The Transaction Sequence number is generated

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1408 → Miscellaneous Customer Credit

You can perform miscellaneous credit to a customer account with the corresponding debit to a GL
account. Use the ‘Miscellaneous Customer Credit’ screen to carry out this transaction. You can invoke
this screen by typing ‘1408’ in the fast path at the top right corner of the Application tool bar and
clicking on the adjoining arrow button.

1. Type ‘ 1408’ in the fast path and click Go button

2. Account No : Type the Account Number in which amount has to be credited
3. GL Acct No: Type the GL Account Number for eg. 290404001
4. Account Amt : Type the Amount
5. Visit the Signature tab and follow the on-screen instructions

• Click ok to return to the module screen

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• Authorization required message is displayed

• Transaction Sequence number is generated

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7030 → Passbook Issue

To execute a Passbook Issue , you can access the screen by typing '7030' in the fast path field located
at the top right corner of the interface.

1. Type ‘7030’ in the Fast Path and click Go button

2. Type the Account No. and press Enter Key
3. Action field : Select Issue Passbook
4. Click OK button

• New Passbook issued successfully message appears

• Click OK button

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• Is Printer Ready message appears, check if printer is ready

• Click Ok to continue
• Passbook will be printed.
• Alternatively we can view by click on the view button

• Password View is displayed

• Click Back button
• Click Close Button

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7010 → Passbook Update

To execute a Passbook Update , you can access the screen by typing '7010' in the fast path field located
at the top right corner of the interface.

1. Type ‘7010’ in the Fast Path and Click Go button

2. Type the Account No and press Enter Key
3. Click Ok button

• Click Print and follow the on-screen instructions.

• Click Close button

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5056 → Statement Request (a)

This screen will be used for record statement requests for dispatch. For service charge application,
FLEXCUBE will log the data in to a common table in which other triggers for logging statement related
service charges are logged. Separate spool files to be provided with clear identification of dispatch i.e.
to customer or to branch with branch name.

The statement requests logged in the production system through any channel will be available at least
for 15 days in the system. In case of combined statement and private banking customers which get
combined statements, such a statement request logged for a given account will be processed without
impacting the combined statement processing.

Type the fast path 5056 and click Go or navigate through the menus to Transaction Processing >
Account Transactions > CASA Account Transactions > Other Transactions > Statement Request. The
system displays the Statement Request screen.

1. Type ‘5056’ in the Fast path and click Go button.

2. Type the Account no and press Enter key
3. Click Ok

• Transaction Sequence Number is displayed

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• Click OK button
• Click Close button

5057 → Statement Request (b)

This option has two types of statement

a) Adhoc Statement
b) Historic Statement

To request the statement, follow the below steps

1. Type ‘5057’ in the fast path and click go button

2. Account No : Type the Account number. Select Adhoc or Historic Statement option
3. Dispatch flag : Select required option from the drop-down list
4. Request received from : Select the required option from the drop-down list
5. Visit the signature tab for viewing the signature and follow the on-screen instructions

• Click ok button

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• The Transaction Sequence is generated

5058 → Download Generated Historic CASA Account Statements

1. Type ‘5058’ in the Fast Path and click Go button.

2. Request Type : Select the required Option
I. Individual historic statement requests through screen 5057
II. Uploaded Statement

1. Request Type : shows the Selected type of statement

2. Type the Account No
3. Click on Get Statements

The available statements will be displayed below and can be downloaded.

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General Operations

1055 → Hold Funds Request

Using this option, a portion of the account balance can be earmarked for a specific purpose. The bank
can hold funds for various reasons such as court order, bank lien, loan payment, issuing 100% bank
guarantee amount, inter-branch withdrawal, non-FLEXCUBE Retail branch, lost passbook, demise of
the account holder, or any other reason.

The earmarked amount is considered for the calculation of the available balance. When an account is
earmarked, an expiry date can be specified. The earmark will be lifted on the BOD of the date, after
the expiry of the earmark.

Path: Transaction Processing > Account Transactions > CASA Account Transactions > Other
Transactions > Hold Funds Request.

1. Type ‘1055’ in the Fast Path and click Go button

2. Type the Account No and press Enter
3. Type the Amount
4. Select Reason for Earmark from the dropdown list.
5. Select the Expiry date
6. Click Ok button

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Follow the Authorization processes

• The Sequence number is generated

• Click OK button
• Click Close button to exit the operation

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CHM33 → Hold Funds Maintenance (Inquiry)

Using this option, a portion of the account balance can be earmarked for a specific purpose. The bank
can hold funds for various reasons such as court order, bank lien, loan payment, issuing 100% bank
guarantee amount, inter-branch withdrawal, demise of the account holder, etc. The earmarked
amount is considered for the calculation of the available balance. When an account is earmarked, an
expiry date can be specified. The earmark will be lifted on the BOD of the date, after the expiry of the
earmark.

Path: Transaction Processing > Account Transactions > CASA Account Transactions > Other
Transactions > Hold Funds Maintenance.

1. Type ‘CHM33’ in the Fast Path and click Go button

2. Type the Account No and press enter key
3. Click on the […] icon to view details

• Details of the Hold is displays

• Click on Close button to exit from the process.

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CHM33 → Hold Funds Maintenance (Authorize)

Lets understand the process of Authorization of Holds Fund operation.

1. Type ‘CHM33’ in the Fast Path and click Go button. Make sure you select the Authorize
option.
2. Type the Account No and press Enter Key
3. Click on the […] icon to display the pending items for authorization

1. Select the Item for authorization

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Click Ok button

• The message “Record Authorized” is displayed

• Click Ok button
• Click Close button to exit the operation.

CHM33 → Hold Funds Maintenance (Deletion)

Let us now understand the process of Deletion of Hold Funds which is marked earlier.

1. Type ‘CHM33’ in the Fast Path and click go button

2. Type the Account No and click Enter
3. Click on the […] icon to display the list of records

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1. Double-click to select the record

Click Ok button

• The message window Record Deleted is displayed.

• Click OK button
• Click Close button to exit the screen

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CHM35 → Stop Cheque Instructions

Account instructions can be maintained to stop the payment of cheque for a single cheque or a range
of cheques using the Stop Cheque Instructions option. Based on the Service Charge attached to the
transaction, the system charges the customer account, and the charge will be levied based on per leaf
of cheque stopped. Service charge will be debited from the same customer account.

Path: Transaction Processing > Account Transactions > CASA Account Transactions > Other
Transactions > Stop Cheque Instructions

1. Type ‘CHM35’ in the Fast Path and Click Go button

2. Select Option Add
3. Click on Ok button to load the Addition Screen

1. Type the Account No and press Enter key

2. Type the Cheque Start Number
3. Type the Cheque End Number
4. Type the Reason
5. Click Ok button

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• The authorization message box is displayed

• Click Ok button to continue

This operation only supports Local Authorization

1. Supervisor ID : Supervisor to key-in the ID

2. Primary Password : Supervisor to Key-in the password
3. Grant Button : Supervisor will click the grant button to approve the Stop Payment

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• Record is Authorized
• Click OK button
• Click the Close button to exit from the screen

CHM35 → Stop Cheque Instructions (Modify)

Let us learn the process of Modification of Stop Payment Instruction.

1. Type ‘ CHM35’ in the Fast Path and click Go button

2. Select Modify Option
3. Type the Account No and press Enter key
4. Click on the […] icon to display the list
5. Double-click on the required record

• Modify the required field for eg. Cheque Beneficiary name

• Click Ok button

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Authorization Screen is displayed

• Follow the authorization process

• Record is authorized

CHM35 → Stop Cheque Instructions (Inquiry)

Let us learn the process of Inquiry of Stop Payment Instruction.

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1. Type ‘ CHM35’ in the Fast Path and click Go button

2. Type the Account No and press Enter key
3. Click on the […] icon to display the list
4. List is displayed
5. Double-Click on the required record

• The Stop payment details are displayed

• Click on Close button to exit from the screen

CHM31 → Standing Instruction Maintenance

A customer can issue standing instructions to the bank, to perform a certain transaction for a particular
period without any follow-up or intervention by either party.

For example , a customer can instruct the bank to debit a CASA account by a fixed amount at a
predefined frequency and transfer the funds to another account. The system will restrict funds

transfer between two accounts opened under different products, if the transaction is restricted as per
maintenance done at product level.

Path: Transaction Processing > Account Transactions > CASA Account Transactions > Other
Transactions > Standing Instruction Maintenance.

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1. Type ‘CHM31’ in the Fast Path and click Go button

2. Select Add option
3. Type the Account No and press enter key
4. Instruction Type : Select relevant option from the list
5. Priority No : Type the priority no for the instruction
6. Frequency : Select the frequency for eg. Monthly
7. Type the Amount

8. Type the Benef Accnt No – The system will validate the mentioned account number and
throw errors if Account not available for transfer.
9. Type the Narrative
10. Mention the End date
11. Mention the Next date for execution
12. Click Ok button

• ‘Record is added and authorization pending’ message displays

• Click Ok button

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CHM31 → Standing Instruction Maintenance (Authorization)

Let us now understand the process of authorization of the Standing Instruction which was recorded
earlier.

1. Type ‘CHM31’ in Fast Path and click Go button

2. Select Authorize option
3. Type the Account No and press enter key
4. Click on […] icon to display the list

Double-click on the instruction no

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Click ok button

• The record is authorized successfully

• Click ok button
• Click close to exit the screen

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CHM31 → Standing Instruction Maintenance (Deletion)

Let us now understand the process of Deletion of Standing Instruction.

1. Type ‘ CHM31’ in the Fast Path and click Go button

2. Select Delete option
3. Enter the Account no and press enter key
4. Click on […] icon to list

Double-click instruction no

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• Details are displayed

• Click Ok button

• Record is Deleted message appears

• Click Ok button
• Click Close button to exit from the screen

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CIM13 → Memopad Maintenance

1. Type ‘CIM13’ in the Fast Path and click Go button

2. Search Criteria : Select Customer ID

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CHM08 → CBR Code Maintenance

This maintenance allows the bank to define user defined fields at the Current and Savings Account
level. Defining these categories facilitates the bank to generate exclusive MIS reports, over and above
the standard reports available within FLEXCUBE Retail.

There is no processing done by FLEXCUBE Retail using these codes and they are stored for reporting
purposes only. The CBR Code Maintenance option enables the user to link the accounts of customers
to the defined categories or CBR codes, for example Industry Code, Region, Sector, etc.

Type the fast path CHM08 and click Go or navigate through the menus to Transaction Processing >
Account Transactions >CASA Account Transactions > Other Transactions > CBR Code Maintenance.

1. Type ‘CHM08’ in the Fast Path and click Go button

2. Select Modify option
3. Account No: Type the Account no
4. Make the relevant modifications
5. Click on ok

• Record Modified

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• The modification is to be verified by the supervisor

Authorization

1. Type ‘CHM08’ in the Fast Path and click Go button

2. Select Authorize option
3. Account No : Type the Account Number
4. The modified field will be highlighted
5. Click Ok button

• Record is authorized

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CIM59 → AML Master Maintenance

This screen is used to maintain customer level information as per the prescribed AML standards of the
bank.

Type the fast path CIM59 and click Go or navigate through the menus to Transaction Processing >
Customer transaction > AML Master Maintenance. The system displays the AML Master Maintenance
screen.

1. Type ‘CIM59’ in the Fast Path and click go button

2. Search Criteria : Select Customer ID from the drop-down list
3. Search String : Type the Customer ID for eg: 50000564
4. click the […] icon

5. Double click the record

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6. The details of the Customer is displayed.

Please follow the process discussed earlier in other modules for the maintenance functions.

Cheque Book

5004 → Cheque Book Request

You can log a cheque book request from the branch using the Cheque Book Request option. At EOD, a
report is generated, which includes this request, which has been performed. Based on the report, the
issuance needs to be done from host.

Type the fast path 5004 and click Go or navigate through the menus to Transaction Processing >
Account Transactions > CASA Account Transactions > Other Transactions > Cheque Book Request.
The system displays the Cheque Book Request screen.

1. Type ‘5004’ in the fast path and click go button

2. Type the Account number
3. No of Leaves : Select the Number of leaves from the drop-down
4. Visit the signature tab and view the signature
5. Click ok button to continue

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• In signature tab after viewing the signature click ok button to return to module screen

• An authorization message is displayed in the window. Click OK to continue the process

• Follow the Authorization process as discussed earlier

• Select the Local/Remote Authorization and follow the procedure

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• The sequence number is generated.

Term Deposits

8100 → TD Account Opening

This option will be used for opening a TD account and capturing related details through a single
screen.TD pay in, Pay out, nominee maintenance, Operation instructions etc all can be maintained
through this single screen This option will let the users to view customer details, capture additional
data for TD booking, and further book the TD.

Type the fast path 8100 and click Go or navigate through the menus to Transaction Processing >
Customer Transactions > Prefilled TD Account Opening. The system displays the Prefilled TD Account
Opening screen

1. Search criteria – Select “Customer Id” using dropdown

2. Search String – Type Customer ID then click on […] icon

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3. Customer details displayed, select the record by making double click.

4. CASA or TD Account number: Enter CASA account number and click out side

1. Enter Amount
2. Enter “Term” (period) – Month & Days
3. Select “Type of TD” from the dropdown e.g. Regular
4. Select “Type of Deposit” from the dropdown e.g. Reinvestment

• Payout mode – Select Transfer to Savings Account

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1. Payout CASA- Enter CASA account number

1. PAN / Form 60 – Select appropriate document from the dropdown

1. Select Nominee required and enter nominee details

2. Type LC & LG code (for practice, any number can be given)
o LG- Lead generator
o LC – Lead convertor

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Click Verify Signature

Click Ok

Click on verify signature tab and click OK to come back to the main Screen

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Click Ok button to submit the record

• Note down the application number on AOF

• Click OK

Record Added, ask Supervisor to verify the TD Opening with the same fast path

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8100 → TD Account Opening (Authorization)

1. Type ‘8100’ in Fastpath and click Go button

2. Select Authorize option
3. Click Ok

1. Application No, Click on […] icon to fetch unverified records

2. Make double click to select the application no which is to be verified
• Check all the details entered by maker

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Click on Verify Signature Tab for signature verification

Click Ok button to go back to the main screen

Click Ok button to submit the record.

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• TD account number is generated

• Note down the account no on the AOF and click OK

• Will get the message “ Record Authorised”

• Click ok button
• Click close button to exit the screen

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9100 → RD Account Opening

1. Type ‘9100’ in the Fast path and click Go button

2. Search criteria – Select “Customer Id” using dropdown
3. Search String – Type Customer ID then click on […] icon. Customer details displayed, double-
click the record to select.

• Select relation value from the dropdown.

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1. Type the Installment Amount

2. Type the Term for eg.24 months

1. Pay out Mode – Select Transfer to Savings bank account

2. Drawdown account : Select CASA account by clicking […] icon for standing instruction

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1. Nomination Required : Select

2. Type the Nominee Name
3. Select the Relation to Account Holder
4. Select/Enter the Date of Birth

1. Enter LC code (Lead Generator code and LC code ( Lead convertor code)
2. Click on Signature Tab to view signature

Click OK button

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• Application number gets generated

• Click OK

• Record Added
• The record to be verified by the supervisor
• Click Close button to exit from the screen

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9100 → RD Account Opening (Authorization)

Authorization

• Type ‘9100’ in the Fast Path and click Go button

• Select authorize option

1. Click on Application No. […] icon to fetch unverified records and make double click on the
application number which is to be verified.

• Check all the details entered by maker

• Click on “Verify Signature” Tab to verify Signature

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Click Ok button

• RD Account No is generated
• Click Ok button
• Record is Verified
• Click Close button to exit from the screen

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Remittances

1014 → Demand Draft Against Account

Type ‘1014’ in the Fast Path and click Go button

1. Payable Branch Name - Type 3to5 character in the field and click on […] icon to find out the
desired branch of HDFC
2. Double-click to select the Branch

1. Type the account number from which the DD amount including charges is to be debited
2. Enter DD amount
3. Type Cheque No
4. Type the DD serial number which is printed on the physical copy on which we are going to
print the DD after the completion of this transaction
5. Type the Beneficiary Name
6. Type Beneficiary address

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1. Remark can be added if required

2. Click on Service charge to visit charges details
3. Click on Signature to verify customer signature

Click Ok button

Click Ok button

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Click Ok button

• It will take you to the Authorization screen where Local or Remote authorization can be
selected.
• In case of Local authorization,

1. Enter Supervisor Id & password

2. Click on Grant button

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• Transaction Sequence number gets generated

• Click Ok

• System will show document receipt

• Click Cancel button

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• It will generate transaction Serial number.

• Check Spooled document 9800, DD is ready for printing.

ST074 → Remittance Inquiry

Using this option you can view the details of the banker’s cheque / demand draft / telegraphic
transfers issued by the issuing branch or the payee branch. The inquiry can be done on any of the
following criteria:
• Type
• Issuer name
• Payee Branch (for DD)
• Issue Branch
• Currency Code
• Period during which the transactions have taken place
• Status i.e. All or Paid or Outstanding or Both or Lost or Duplicate
• Serial Number
• MICR Number
• CASA Account Number

Type the fast path ST074 and click Go or navigate through the menus to Transaction
Processing > Internal Transactions > Inquiries > Remittance Inquiry. The system displays the
Remittance Inquiry screen.

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1. Type ST074 in the Fast Path and click on go button

2. Serial No : Type the Serial Number
3. Click ok button

• Click the record

• DD Details displayed

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9800 → Print Spooled Documents

Using this option the spooled documents can be printed. These documents pertain to the branch
transactions performed by a teller during the day.

The spooled document is printed in the following situations:

• If the teller wants to spool all documents, and then print them together at a later time during
the day
• If the customer asks for another copy of the document
• If the supervisor wants to print a document belonging to a particular teller

Type the fast path 9800 and click Go or navigate through the menus to Transaction Processing >
Internal Transactions > Reports > Print Spooled Documents.

1. Type 9800 in the Fast Path and click go button

2. Instrument type : Select the required option from the dropdown menu for eg all
3. Click Get button
4. The Spooled documents list is displayed

• Select the document by clicking the check box and click View button

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• Preview of the DD displays

• Click Print button to print the DD

8302 → MC Sale against GL

1. Type ‘8302’ Fast Path and click Go button

2. Bank Code : Select HDFC Bank Ltd from the drop-down list
3. GL Acct No : Type the GL Account Number for eg. 290704001
4. Type the BC Amount
5. BC No: Type the BC Number
6. Beneficiary Name : Type the Beneficiary Name
7. Beneficiary Addr : Type the Address

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8. Purchaser Name : Type the Purchaser name

9. Click ok button

• Authorization Required message box : Click ok button

• Select the Remote Authorization and follow the steps

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• Transaction sent for Authorization

2057 → NEFT

NEFT is an interbank payment network regulated by RBI. This network is used for smaller amounts.
Using this option you can initiate the outgoing payment transaction through NEFT payment network.
The details such as IFSC code and sender's detail are required for the transaction.

Path: Transaction Processing > Account Transactions > Payment Transactions > NEFT - Outgoing
Payment Initiation.

1 Select Initiation

2 Payment from – select CASA

3 Type CASA account number

4 Type Cheque number of the presented cheque

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5 Remit Amount – Enter NEFT amount

Charges is auto populated based on given remit amount

Sender Information – Select SMS/EML

1 Enter beneficiary account number

2 Select beneficiary account type from Dropdown as Savings Bank

3 Type IFSC code of the beneficiary bank\branch e.g. ICIC000061

4 Type name of the Beneficiary

5 Type address detail of the Beneficiary if available

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Visit Service Charge and Signature screen

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Click Ok button after Viewing signature

Click OK button to submit the record.

Record is added. Ask supervisor to verify the Neft Transaction

2055 → RTGS

To initiate an RTGS (Real Time Gross Settlement) outgoing payment in FLEXCUBE, you can use the fast
path by typing "2055" and clicking Go, or navigate through the menus by selecting Transaction
Processing > Account Transactions > Payment Transactions. This function allows you to manage
interbank payments for larger transaction amounts under the RBI-controlled system.2055

Path: Transaction Processing > Account Transactions > Payment Transactions > RTGS - Bank
Payment.

1 Select Initiation

2 Payment from – select CASA

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3 Type CASA account number

4 Select with or without cheque (Most of the times, with cheque Only)

5 Type Cheque number of the presented cheque

6 Remit Amount – Enter RTGS amount

Charges gets auto populated based on the given remit amount

7 Select Sender Information - SMS/EML

8 Select Information Priority - Normal/High

1 Type IFSC code of the beneficiary bank\branch e.g. ICIC000061

2 Enter beneficiary account number

3 Type beneficiary customer Name and address detail

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Visit Service Charge and Signature screen

Click Ok button after Viewing signature

Click OK button to submit the record.

Record is added. Ask supervisor to verify the RTGS Transaction

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TDS
TDS11 → TDS Inquiry (Taxable Customer ID Basis)

TDS Inquiry for a Customer can e inquired by this fast path

1. Type TDS11 in the Fast Path and click Go button

2. Search Criteria : Select Customer ID
3. Search String : Enter the Customer ID
4. Click […] icon to list the customer id
5. Double-click the Customer ID

6. Financial Year (Start): Click the […] icon to list the financial years
7. Select the financial year
8. Click Inquire button

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• View Details

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TDS03 → Tax Waiver

TDS waiver is performed by invoking TDS03 Fast Path

1. Type TDS03 in the Fast Path and click Go button

2. Select Add Option
3. Customer ID : Type the Customer ID and press Enter Key
4. Tax Waiver at Customer Level : Select the Check box
5. Form submitted : Select the relevant record
6. Click Ok button

• The waiver is noted successfully.

• Verification process to be done

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CRM

CRMNEXT is a financial services CRM solution designed specifically with the needs of banks and
Financial institutions. The platform integrates Flexcube core and other existing technology under a
simple, easy-to-use interface that lets you see all customer and member information and complete
tasks in one place.

CRM Next

Key Features of CRMnext

1. Customer Relationship Management

o Centralized customer data management

o Lead and opportunity tracking
o Sales forecasting and analytics

2. Customer Experience Automation

o Technological-driven personalized customer journeys

o Automated workflows and rule-based triggers

3. Omnichannel Engagement

o Integrates with Flexcube and other systems

o Unified view of customer interactions across channels

4. Collaboration Tools

o Task management and real-time collaboration

o Team dashboards and progress monitoring

5. Industry-Specific Solutions

o Pre-built workflows and templates for BFSI (Banking, Financial Services, and
Insurance)
o Customizations for integrating various platforms.

6. Advanced Analytics

o Dashboards with actionable insights

o Reporting tools for monitoring KPIs

7. Integration and Scalability

o Integrates with other business applications (ERP, marketing tools, etc.)

o Scalable architecture to grow with your business

8. Compliance and Security

o Designed with industry compliance standards (e.g., GDPR, ISO certifications)

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o Role-based access and secure data storage

Benefits

• Increased Productivity: Automating repetitive tasks allows teams to focus on strategic

activities.

• Improved Customer Retention: Better understanding and personalization improve customer

satisfaction.

• Faster Time-to-Market: Pre-built tools and templates speed up implementation.

• Enhanced Revenue Growth: Effective lead management and sales forecasting help increase
conversions.

Let us start by login to CRM Next

1. Type the CRM User ID

2. Type the Password
3. Click Login button

You have successfully logged into the CRM. We shall now learn the process of creation of the Lead.
Below is the step-by-step process of Creating a Lead.

Lead Creation:

Creating a lead in CRMnext involves the following general steps. Here’s a step-by-step guide where
we shall proceed to create a Lead for a Liability product.

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Select Leads option from the sidebar.

The Lead Management Screen opens

1. Click New option to open the menu.

2. Select Liabilities option from the menu.

The Screen opens with two tabs namely Mandatory Fields and Non-Mandatory fields. while the focus
on creating a Lead is to gather as much information we may have, the best practice is to capture
information both in Mandatory as well as non-mandatory fields.

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1. Input Type : Select Lead from the list

2. Processing Entity : Select Branch option from the list
3. Customer Name : Enter the details in First Name , Middle Name and Last Name. Last name is
a mandatory field.
4. Phone /Mobile : Type the mobile number. The entered number shall be validated for 10
digits.

5. Product : Select required product from the list, for eg. Savings Regular
6. Mode of Interaction : Select relevant option from the list, foe g. Inbound and lobby
7. Lead Source : Select relevant option from the list, for eg. Walkin
8. Source Branch Name : Click search icon to display the list of branches and choose the correct
branch from the list.
9. Program : Select relevant code from the list. For eg. Others. (Ps Note : For other options like
Master Initiative or Village Penetration Program(VPP), the system displays the fields
dynamically and we may have to fill the relevant details as applicable.)
10. Instant Account : Select Yes/No option from the list, If yes is selected the Account Number
Field has to be entered.

11. Lead Priority : Select the relevant option from the list for eg. Normal
12. Customer Type : Select the relevant option from the list for eg. Preferred

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13. SURU Branch : Select Yes/No option (SURU stands for Semi Urban and Rural). If yes then the
fields State, District, Tehsil, Village, Gram Panchayat , Pin code has to be filled.
14. Click Save button

15. Lead ID number is generated

16. Lead number is generated

The lead can be edited using the Edit button for any changes.

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Case Initiation

Navigate to “WOW AND SERVICES” Section

Click New button to create a new case

Select Case option

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1. Existing Customer : Select Yes

2. Cust ID : Type the Customer ID
3. Click on the Click here to fetch link
4. The Customer details gets displayed

5. Complainant Name : Type the Name of the Complainant

6. Email : Type the Email ID
7. Source of Information : Select the relevant record from the list

8. Service Type : Select the relevant record from the List

9. Repeat of First Time : Select the relevant record from the list
10. Logging Branch Name : Select using the search icon
11. Proposed/Resolving Classification Unit : Select using the search icon

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12. Proposed/ Resolving Branch Name : Select using the search icon
13. Category : Select using the search icon
14. Sub-Category : Select using the search icon

15. Additional Information : Type Additional Information if any

16. Nature of the Case : Type the Case details
17. Reported On : Date- Select from the Calendar Icon,
18. Time – Select from Timer Icon
19. Click on Save button
20. Case Number is generated

<< Portion is left blank intentionally >>

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List of Fast Paths used

FC FP Operation Module
7017 Check Batch Open 01-Vault Operation
7040 Teller Cash Position 01-Vault Operation
9001 Batch Open 01-Vault Operation
9007 Buy Cash from Vault 01-Vault Operation
9008 Sell Cash to Vault 01-Vault Operation
CHM08 CBR Details Update 02-Customer
CIM44 Retrival of Customer ID 02-Customer
CIM59 Profile of the Customer 02-Customer
1055 Hold funds 03-Operations
5004 Cheque Book Processing 03-Operations
7505 Account Detail Inquiry Screen 03-Operations
CIM13 Memo Maintenance 03-Operations
CHM33 Hold Funds Maintenance 03-Operations
CHM35 Stop Payment 03-Operations
1001 Cash Withdrawal without Cheque 04-Transactions
1006 Fund Transfer 04-Transactions
1008 Misc Charges 04-Transactions
1013 Cash Withdrawal 04-Transactions
1401 Cash Deposit 04-Transactions
1408 Misc Credit 04-Transactions
1500 Credit Card Payment 04-Transactions
6006 Search Electronic Journal 04-Transactions
1010 MC Issue by Debiting Customer A/c 06-Remittances
1014 Issue DD 06-Remittances
2055 NRTGS Outgoing 06-Remittances
2057 NEFT Outgoing 06-Remittances
8302 MC by debitting the GL 06-Remittances
8310 Cancell of DD/MC 06-Remittances
1312 FD Redemption 07-Term Deposit
CHM07 Lien Master Maintenance 07-Term Deposit
CHM39 Sweep Maintenance 07-Term Deposit
TD039 Deposit Details Maintenance 07-Term Deposit
5057 Statement Request 08-Reports
5058 Download statement 08-Reports
CH131 Statements inq upto 18 months 08-Reports
TDS03 Tax Waiver 08-TDS
TDS11 TDS Inquiry 08-TDS

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