1-1 Call Closing Script Workbook
Introduction
This workbook is designed to guide you through the process of effectively conducting 1-1
sales calls. Each section provides a step-by-step script with questions, aiming to build a
strong connection with potential clients and successfully close sales.
Guidelines for Use
For effective use of this script, remember to actively listen to your clients, personalize your
approach based on their responses, and maintain a conversational and empathetic tone
throughout the call.
1. Rapport Building
- How has your day been so far?
- I noticed [something relevant to the client], how did you get started with that?
- What do you enjoy doing in your free time?
- Have you ever tried [a solution or product] before?
- What's one thing you wish you could change about [relevant topic]?
2. Setting the Agenda
- Is it okay if I ask you a few questions to understand your needs better?
- May I take a few minutes later to share how our solutions can specifically help you?
- Do you have any specific expectations from this call?
- Would it be alright if I took notes during our conversation?
- Are you comfortable with me sharing a special offer if I feel it's a good fit for you?
3. Understanding the Current Situation
- What challenges are you currently facing in [relevant area]?
- How long have these issues been affecting you?
- What have you tried so far to resolve these problems?
- How is this situation impacting your [business/personal life]?
- What do you think is the biggest obstacle preventing you from overcoming this
issue?
4. Exploring the Desired Situation
- If you could solve your current issues, what would your ideal situation look like?
- Why is reaching this goal important to you?
- How would achieving this goal impact your [business/personal life]?
- What have you felt is missing in the solutions you've tried before?
- If you don't reach this goal, what do you feel might happen?
5. Presenting the Offer
- Do you believe that finding the right solution can change your current situation?
- Isn't it important to invest in solutions that bring long-term benefits?
- Would you agree that taking action now is better than waiting?
- Do you think personalized support can help you achieve your goals faster?
- Are you ready to make a change for the better?
6. Closing the Deal
- Do you have any specific questions or concerns about our offer?
- I believe our [product/service] aligns perfectly with your needs because...
- Would you like me to explain the next steps if you decide to proceed?
- I can send you the payment link right now. Shall we go ahead with it?
- Remember, we are here to support you every step of the way. Shall we get started?
Common Objections and Responses
Objection: The price is too high.
Response: Our pricing reflects the quality and comprehensive nature of our product. We also
offer flexible payment plans.
Objection: I need to think about it.
Response: Absolutely, it's important to make an informed decision. May I ask if there are any
specific concerns I can address now?
Objection: I'm not sure it will work for me.
Response: Our solution has worked for many clients with similar concerns. I can share some
success stories to illustrate this.
Objection: I need to talk to my [spouse/partner/business partner].
Response: That's a great idea. Perhaps we can schedule a follow-up call to discuss any
questions they might have?
Objection: I don't have the budget right now.
Response: I understand. Let's explore some options that might work within your current
budget constraints.
Objection: I'm already using a similar product.
Response: It's great that you're exploring options. Our product offers unique features that
might be of interest [mention a unique selling point].
Objection: I don't have the time to implement this.
Response: Our solution is designed for efficiency and ease of use, ensuring it doesn’t take much
of your time to get started.
Objection: I'm not sure about the long-term benefits.
Response: Our clients have seen significant long-term gains, including [mention specific
benefits]. I’d be happy to explain more.
Objection: I've never heard of your company.
Response: We have been in the industry for [x years]. I can provide more information about
our history and client testimonials.
Objection: Is this really worth the investment?
Response: Absolutely, investing in our product means investing in [specific benefits]. It’s an
investment towards [a goal or result].
Follow-Up Strategies After the Call
- Send a personalized email within 24 hours of the call, recapping the main points discussed
and the value of the offer.
- Include a direct link to the payment page in the follow-up communication for easy access.
- Offer an additional brief consultation call or Q&A session to address any lingering doubts
or questions.
- Provide testimonials or case studies of other customers who have seen success with your
product.
- Set a clear deadline for the offer, creating a sense of urgency.
- Offer a small, time-sensitive discount or bonus to encourage immediate action.
- Send a gentle reminder a few days later if there's no response, highlighting the benefits
and potential loss of not taking action.
- Engage with them on social media or through newsletters to keep your product top-of-
mind.
- Ask for feedback on what might be holding them back, showing that you value their
opinion and are willing to help.
- Stay persistent but respectful in your follow-up efforts, maintaining a balance between
persuasion and pressure.
CONNECT WITH ME
Click Here
