Cloud Based CRM
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TelecrmCloud Based CRM
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TelecrmCloud-Based CRM: Definition,
Benefits, Features (+6 Best CRM)
Running a business without a proper system for managing customer interactions is like trying to juggle with
your eyes closed.
You miss follow-ups. Leads slip through the cracks. Your team scrambles through WhatsApp messages,
spreadsheets and emails — while your growth stalls.
That’s where cloud-based CRM software comes in.
It’s your all-in-one command centre for sales, support and relationship building. And in 2024, it’s no longer a
“nice to have” — it’s a non-negotiable.
What is cloud-based CRM?
A cloud CRM is a customer relationship management tool that’s hosted online (on the cloud) instead of on your
company’s own servers. You can access it from anywhere with an internet connection — be it your laptop,
mobile or tablet.
These CRMs are typically SaaS-based, meaning you pay a subscription fee depending on how many users and
features you need. And the best part? No IT team needed. Your provider takes care of updates, security and
performance.
Cloud CRM vs on-premise CRM: Key differences
Feature Cloud CRM On-Premise CRM
Hosting Online/cloud-based Local server
Access Anywhere, any device Company network only
Cost Pay-as-you-go subscription Huge upfront software +
hardware costs
Scalability Easy to scale Needs new hardware
Updates Handled automatically by Manual, IT-dependent
provider
Security Managed by provider with Full control, but requires internal
compliance standards IT resources
Why businesses are switching to cloud CRM
1. Cost savings
You skip the heavy infrastructure costs. Just pay monthly or annually for what you need. It’s scalable, budget-
friendly and perfect for SMBs.
2. Remote access & flexibility
Your team can work from the office, home or even while travelling. As long as there’s internet, there’s CRM
access.
3. Scales with you
Need to add 10 new sales reps or launch a new process? Just upgrade your plan — no need to install anything
or change servers.
4. Hassle-free maintenance
Say goodbye to IT headaches. The provider handles all software updates, backups and security fixes.
5. Better collaboration
Everyone sees the same up-to-date data. Sales, support and marketing teams can work together seamlessly.
6. Data security
Leading CRMs have bank-grade encryption, backups and access controls. It’s often more secure than in-house
systems — and fully compliant with industry regulations.
Must-have features in a cloud CRM
✅ Contact & lead management – Centralise customer info, activity history and lead stages
✅ Sales automation – Drip messages, auto-reminders, pipeline updates
✅ Reports & dashboards – Monitor KPIs and team performance in real time
✅ Integrations – Plug into WhatsApp, Google Ads, email platforms and more
✅ Mobile app – Access CRM on the go
✅ Customisation – Tailor pipelines, fields and workflows to match your business
✅ User-friendly interface – The easier it is to use, the better the adoption
✅ Strong support – Quick help when you need it, with documentation and real people
How to choose the best cloud CRM for your business
🎯 Start with your goals – Do you need sales automation, better support or both?
🎯 Prioritise usability – Fancy dashboards mean nothing if your team can’t use them
🎯 Check integration options – Can it talk to your other tools?
🎯 Look for scalability – Choose a CRM that grows with your team and customer base
🎯 Read real reviews – Don’t just trust the sales page. Look up actual user feedback.
6 Best Cloud CRM Software for 2024
Let’s explore the top contenders:
1. Telecrm – best for telesales & WhatsApp CRM
A powerful CRM built for Indian SMBs who live on the phone and WhatsApp. It covers calling, follow-ups, lead
tracking, WhatsApp automation, and more — all in one place.
🔹 Call recording, reminders & auto-dialer
🔹 Built-in WhatsApp chat sync & broadcast
🔹 Custom reports, omnichannel communication
🔹 Mobile-friendly and easy to use
💰 Starts at ₹599/user/month (annually)
2. Zoho CRM – best all-rounder
Known for its flexibility and integration ecosystem. Works for businesses of all sizes.
🔹 Lead scoring, workflow automation, AI assistant
🔹 Integrates with 500+ apps
🔹 In-depth analytics & reporting
💰 Starts at ₹800/user/month
3. HubSpot CRM – best free CRM
Free forever plan makes it ideal for startups. Upgrade later if you need advanced tools.
🔹 Email tracking, visual pipeline, contact management
🔹 Native marketing & sales integration
💰 Paid plans from $20/user/month
4. Pipedrive – best for sales pipeline management
A sales-first CRM with a clean, visual interface. Perfect for teams that want clarity.
🔹 Drag-and-drop pipeline
🔹 Sales activity tracking
🔹 Mobile app and automation
💰 Starts at $12/user/month
5. Salesmate – best for workflow automation
Flexible and customisable. Great for fast-moving sales teams.
🔹 Built-in calling & marketing automation
🔹 Real-time performance insights
🔹 Workflow builder
💰 Starts at $23/user/month
6. Monday Sales CRM – best for project-sales crossover
Ideal if your sales and operations are intertwined. Combines task management with CRM.
🔹 Visual workflow builder
🔹 Sales automation + communication hub
🔹 Integrates with tools like Slack, Teams
💰 Starts at $12/user/month
Final thoughts: Which cloud CRM should you pick?
There’s no one-size-fits-all.
If you need WhatsApp + Telesales, go for Telecrm.
Want a solid free option? Try HubSpot.
If deep integration matters, explore Zoho CRM.
Love visual tools and simplicity? Check Pipedrive or Monday.
Your best bet? Start with a demo, try the interface and see which one your team actually wants to use.
