5/26/25, 4:42 PM Salesforce Certified Agentforce Specialist - Agentforce-Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS]

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Salesforce Certified Agentforce Specialist - Agentforce-

Specialist FREE EXAM DUMPS QUESTIONS & ANSWERS
Question 71

What is the primary function of the reasoning engine in Agentforce?

A. Identifying agent topics and actions to respond to user utterances

B. Offering real-time natural language response during conversations
C. Generating record queries based on conversation history

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Correct Answer: A  Vote an answer

Why is "Identifying agent topics and actions to respond to user utterances" the correct answer?
In Agentforce, the reasoning engine plays a critical role in interpreting user queries and determining the
appropriate agent response.
Key Functions of the Reasoning Engine in Agentforce:
* Analyzing User Intent
* The reasoning engine interprets the meaning behind natural language user inputs.
* It maps user utterances to predefined topics to determine the correct AI-generated response.
* Selecting the Appropriate Agent Action
* The engine evaluates available actions and selects the best response based on the detected topic
.
* For example, if a user asks, "What is my current account balance?", the reasoning engine:
* Identifies the topic: "Account Information"
* Chooses the correct action: "Retrieve account balance"
* Executes the action and returns the response
* Ensuring AI Accuracy and Context Awareness
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* The reasoning engine grounds AI-generated responses in relevant Salesforce data, ensuring accurate
outputs.
Why Not the Other Options?
# B. Offering real-time natural language response during conversations.
* Incorrect because real-time natural language processing (NLP) is handled by the large language model
(LLM), not the reasoning engine.
* The reasoning engine focuses on action selection, not linguistic processing.
# C. Generating record queries based on conversation history.
* Incorrect because query generation is handled by Copilot Actions (e.g., Query Records), not the reasoning
engine.
* The reasoning engine decides which query should be run, but does not generate queries itself.
Agentforce Specialist References
* Salesforce AI Specialist Material explains that the reasoning engine identifies topics and selects agent
actions.
* Salesforce Instructions for the Certification confirm that the reasoning engine determines AI workflow
execution.

Question 72

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce
data for dynamic grounding?

A. Retrieves Salesforce data based on the 'Run As" users permissions.

B. Retrieves Salesforce data based on the user's permissions executing the prompt.
C. Retrieves Salesforces data based on the Prompt template's object permissions.

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Correct Answer: B  Vote an answer

Secure Data Retrieval enforces Salesforce's security model by dynamically grounding data access in the
permissions of the user executing the prompt. This ensures compliance with CRUD (Create, Read, Update,
Delete) and FLS (Field-Level Security) settings, preventing unauthorized access to sensitive data. For example,
if a user lacks access to a specific object or field, the AI model cannot retrieve it for dynamic grounding.
* "Run As" user permissions (A) would bypass user-specific security, posing a compliance risk.
* Prompt template permissions (C) are not a Salesforce security mechanism; access is always tied to the
user's profile and sharing settings.

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Question 73

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into
mention of competitors, products, and other custom phrases.
Which feature should the Agentforce Specialist set up to enable UC's sales team?

A. Call Summaries
B. Call Explorer
C. Call Insights

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Correct Answer: C  Vote an answer

To enable Universal Containers' sales team with automatic post-call visibility into mentions of competitors,
products, and custom phrases, the Agentforce Specialist should set up Call Insights. Call Insights analyzes
voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the
conversation. This feature automatically surfaces key details such as competitor mentions, product
discussions, and custom phrases specified by the sales team.
* Call Summaries provide a general overview of the call but do not specifically highlight keywords or topics.
* Call Explorer is a tool for navigating through call data but does not focus on automatic insights.
For more information, refer to Salesforce's Call Insights documentation regarding the analysis of call content
and extracting actionable information.

Question 74

Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a
personalized introduction email.
After creating a proposed draft email, which predefined adjustment should UC choose to revise the
draft with a more casual tone?

A. Make Less Formal

B. Enhance Friendliness
C. Optimize for Clarity

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Correct Answer: A  Vote an answer

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When Universal Containers uses the Draft with Einstein feature in Sales Cloud to create a personalized email,
the predefined adjustment to Make Less Formal is the correct option to revise the draft with a more casual
tone. This option adjusts the wording of the draft to sound less formal, making the communication more
approachable while still maintaining professionalism.
* Enhance Friendliness would make the tone more positive, but not necessarily more casual.
* Optimize for Clarity focuses on making the draft clearer but doesn't adjust the tone.
For more details, see Salesforce documentation on Einstein-generated email drafts and tone adjustments.

Question 75

Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and
interactions. UC needs audit and feedback data to be accessible for reporting purposes.
What is a consideration for this requirement?

A. Storing this data requires Data Cloud to be provisioned.

B. Storing this data requires a custom object for data to be configured.
C. Storing this data requires Salesforce big objects.

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Correct Answer: A  Vote an answer

When implementing Einstein Generative AI for improved customer insights and interactions, the Data Cloud
is a key consideration for storing and managing large-scale audit and feedback data. The Salesforce Data
Cloud (formerly known as Customer 360 Audiences) is designed to handle and unify massive datasets from
various sources, making it ideal for storing data required for AI-powered insights and reporting. By
provisioning Data Cloud, organizations like Universal Containers (UC) can gain real-time access to customer
data, making it a central repository for unified reporting across various systems.
* Audit and feedback data generated by Einstein Generative AI needs to be stored in a scalable and
accessible environment, and the Data Cloud provides this capability, ensuring that data can be easily
accessed for reporting, analytics, and further model improvement.
* Custom objects or Salesforce Big Objects are not designed for the scale or the specific type of real- time,
unified data processing required in such AI-driven interactions. Big Objects are more suited for archival data,
whereas Data Cloud ensures more robust processing, segmentation, and analysis capabilities.
References:
* Salesforce Data Cloud Documentation: https://www.salesforce.com/products/data-cloud/overview/
* Salesforce Einstein AI Overview: https://www.salesforce.com/products/einstein/overview/

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