Company Policies & the Code of

Professional Conduct - March 2025

Table of Contents
1 Introduction
1.Introduction
1.01
2.Definitions
(a) (i) Forever Living Products (FLP) is an international family of companies that produce and market
3.Preferred customer exclusive health and beauty products throughout the world through its unique concept that encourages
and supports the use and retail sales of its products through independent Forever Business Owners (FBO).
4.Bonus structure/Marketing FLP provides each FBO with the best quality products, support staff and marketing plan in the industry.
Plan The affiliated companies and their products provide an opportunity for both consumer and FBOs to
improve the quality of their lives from use of FLP products, and equal access to success to anyone willing
5.Manager Status and to properly work the program. Unlike most business opportunities, there is little financial risk to FLP’s
Qualifications participants, since no minimum capital investment is required, and the Company provides a liberal buy
back policy.
6.Leadership Bonus (LB)

(ii) Forever Living Imports (India) Private Limited (which is referred to in this manual as “Company”) is a
7.Additional Incentives
company incorporated under the Companies Act, 1956 and has its registered office in Mumbai, India. The
Company will sell the FLP products either directly or through its designated distributor which is currently
8.Manager and Beyond Awards
FLP Trading Private Limited (“Designated Distributor”). However, all other responsibilities, including
9.Gem Bonus disbursement of bonuses would be undertaken by the Company.

10.Earned Incentive Program (b) Our ‘Company’ does not represent that an FBO will achieve financial success without working or by
(Forever2Drive) relying solely on the efforts of others. Compensation in FLP is based upon the sale of its products. Each
FBO is an independent contractor whose success or failure depends on personal effort.
11.Chairman’s Bonus
(c) FLP has a long history of success. The fundamental goal of the Forever Living Marketing Plan is to
12.FLP Global Rally promote the sale and use of high quality products to consumers. The primary purpose of the FBO is to
promote the sale and use of these products to consumers, directly and by building a sales organization.
13.Ordering Procedures

(d) The FBO regardless of his/her level in the FLP Marketing Plan is encouraged to make retail sales each
14.Re-sponsoring Policies
month and to keep records of such sales. The FBO shall keep proper book of accounts stating the details of
the products, price, tax and the quantity and such other details in respect of the goods sold by him/her, in
15.International Sponsoring
such form as per applicable law.
Policies

(e) A successful FBO gains current knowledge of the market by attending training meetings, maintaining
16.Prohibited Activities
personal retail customers, and sponsoring other FBO¬s to sell to retail customers.

17.Company Policies
18.Legal (f) The FBO who has questions or needs clarification should contact his/her sponsor and upline managers.
In case the queries are unresolved, contact the customer care team at flpcare@flpindia.net
19.Restrictive Covenants

20.Confidential Information and 1.02

Nondisclosure Agreement
(a) Company Policies and the Code of Professional Conduct have been implemented to provide
21.Warranty, Guarantee, and restrictions, rules and regulations for proper sales and marketing procedures and to prevent improper,
Product Replacements abusive or illegal acts. Such Company Policies and the Code of Professional Conduct are revised, modified
and added to, from time to time. Revisions, modifications or amendments to the Company Policies and the
22.The Code of Professional Code of Professional Conduct shall be published on the FLP Company website at www.foreverliving.com
Conduct and shall become effective immediately.

23.Obligations and duties of a (b) Each FBO has an obligation to become familiar with the Company Policies and the Code of Professional
direct seller/FBO as per Conduct in existence at the time of enrollment and as revised, modified or amended by the Company. In
Consumer Protection (Direct addition, each FBO has an obligation to adhere to the Consumer Protection (Direct Selling) Rules, 2021
Selling) Rules, 2021 issued by Ministry of Consumer Affairs, Food and Public Distribution, Government of India (hereinafter
referred as “Direct Selling Rules”) and any other law for the time being in force.
Exhibit 1 – Approved FBO
Website (c) Each FBO, upon signing the Forever Business Owner Application Form, whether in physical forms with
pre-printed ID numbers or entering into a click wrap agreement through MYFOREVERINDIA mobile app or
printed from the official online registration site, agrees to abide by the Company Policies and the Code of
Professional Conduct. Language therein specifically refers to the FBO’s contractual commitment to follow
the Company Policies and the Code of Professional Conduct. The placing of orders for product with the
Designated Distributor is a reaffirmation of such commitment to abide by the Company Policies and the
Code of Professional Conduct (Refer to 17.01(a) for FBO Application Process). Any acts or lack of action,
which results in a misuse, misrepresentation or violation of the Company Policies and/or the Code of
Professional Conduct, may cause termination of the license granted to use FLP’s registered trademarks,
service marks, and other marks, including the right to buy and distribute FLP products.
(d) Notwithstanding the foregoing, any revision, modification, amendment to, or termination of (a) the
Dispute Resolution/Waiver of Jury Trial agreement contained in these Company Policies and the Code of
Professional Conduct (Section 18.01) and/or (b) the agreements contained in the Dispute Resolution Policy
referenced therein and available on FLP’s Company website: www.foreverliving.com, shall not apply to a
dispute of which the Company has actual notice of prior to the effective date of any such revision,
modification, amendment or termination. The effective date of any such revision, modification,
amendment or termination shall be 30 days after the revision, modification, amendment or termination is
posted or from the effective date, as applicable.

2 Definitions

Accredited Sales

Sales activity as reflected by the Case Credits of orders placed with the Designated Distributor of the
Company.

Active FBO

An FBO who has 4 or more Active Case Credits in India during a calendar month, at least one of which is a
Personal Case Credit.

Bonus Recap Price (BRP)

The price, not including taxes, at which the Company recommends that products be sold to Retail
Customers. It is upon this price that all bonuses are calculated.
Bonus: A payment from the Company to a Wholesale Qualified Forever Business Owner for earning
applicable incentives.

(a) Personal Bonus (PB): a payment to a Wholesale Qualified FBO of 5-18% of the BRP of his/her Personal
Accredited Sales.

(b) Preferred Customer Bonus (PCB): a payment to a Wholesale Qualified FBO of 5-18% of the BRP of the
purchases of his/her personally-sponsored Preferred Customers.

(c) Volume Bonus (VB): a payment to a qualifying FBO of 3-13% of the BRP of the Personal Accredited Sales
of a downline FBO who is not under an Active downline Manager.

(d) Leadership Bonus (LB): a payment to a qualifying Active Manager of 2-6% of the BRP of the Personal
Accredited Sales of his/her downline Managers and the FBOs under those downline Managers.

Business Entity Distributorship

A Forever Business which has been assigned to a business entity.

Case Credit (CC)

A value asindex.html 195.4 KiB 03-03-2025 21:47:25 signed to each product to calculate sales activity to
determine advancements, bonuses, awards and earned incentives for the FBO as set forth in the FLP
Marketing Plan. One Case Credit is awarded for each Rupees Ten Thousand Nine Hundred Eighty Eight
approximately (Rs.10,988) wholesale of sales activity as reflected by product purchased from the
Designated Distributor. All Case Credits are calculated on a Month by Month basis.
(a) Active Case Credits: Personal Case Credits plus Preferred Customer and their downline’s Case Credits.
These determine an FBO’s Active status each Month. Only first 2 ccs (total) of personally sponsored
Preferred Customer can be counted towards the active case credits.

(b) Leadership Case Credits: Case Credits awarded to an Active LB Qualified Manager calculated at 40%,
20%, or 10% of the Open Group Case Credits of his/her 1st, 2nd or 3rd generation LB Qualified Managers,
respectively.

(c) Preferred Customer Case Credits: Case Credits as reflected by the purchases of a personally-sponsored
Preferred Customers and their downlines Case Credits, until personally sponsored Preferred Customer
achieves Assistant Supervisor Level (regardless of Wholesale Qualified /Pushup AS).

(d) Open Group Case Credits: An FBO’s Active Case Credits plus the Case Credits as reflected by the
Accredited Sales of his/her downline FBO’s who are not under a downline Manager.

(e) Pass-Thru Case Credits: Case Credits as reflected by the Personal Accredited Sales of a Non-Manager
that pass up through an Inactive Manager to the first upline Active Manager. These are not counted as
Open Group Case Credits for that Active Manager, but they are counted toward his/her Total Case Credits.

(f) Personal Case Credits: Case Credits as reflected by the FBO’s Personal Accredited Sales.

(g) Total Case Credits: The total of all the FBO’s various case credits.

(h) NEW Case Credits: The Open Group Case Credits Case Credits as reflected by the Accredited Sales of a
Recognized Manager’s personally sponsored FBO/PC lines that were sponsored after he/she qualified as
Recognized Manager. NEW Case Credits will be accumulated for 12 processing months (including the
month in which the FBO/PC line was sponsored), or until the FBO/PC line achieves Manager, whichever
occurs first.
Cooling-off Period

As per clause 3(1)(b) of the Direct Selling Rules, "cooling-off period" means a period of time given to a
Preferred Customer/FBO to cancel the agreement he/She has entered into for participating in the direct
selling business without resulting in any breach of contract or levy of penalty. A period of 30 days from the
date of joining will be considered as ‘Cooling –Off period’ for a Preferred Customer/FBO. During this
‘Cooling-Off period’ he/she may repudiate his/her Agreement with the Company.

During this cooling off period, Preferred Customer/FBO may return any resalable, useable product, that is
in good condition and obtain full refund for the same in accordance with Buy-Back Policy of the Company
by opting for Voluntary Termination as mentioned under clause 17.08 of the Company Policy.

CB Manager (CBM)

an FBO who is qualified to receive the annual Chairman’s Bonus.

CBM Lines

a count of CB Managers in an FBO’s sponsorship lines that he/she can use towards qualifying for the
Chairman’s Bonus.

Domestic

Pertaining to the FBO’s Home Country.

Downline

All FBOs sponsored under an FBO, regardless of how many generations down.
Direct Selling

As per the Direct Selling Rules, "Direct Selling" means marketing, distribution and sale of goods or
provision of services through a network of sellers, other than through a permanent retail location.

Direct Seller

As per rule 3(1)(c) of the Direct Selling Rules, “Direct Seller” means a person authorized by a direct selling
entity through a legally enforceable written contract to undertake direct selling business on principal to
principal basis.

Direct Selling Entity

As per rule 3(d) of Direct Selling Rules, “Direct Selling Entity” means the Principal entity which sells or offers
to sell goods or services through direct sellers, but does not include an entity which is engaged in a
Pyramid Scheme or money circulation scheme.

Eagle Manager

A Manager who has achieved Eagle Manager Status (see 8.04)

Eagle Manager Lines

A count of Eagle Managers in an FBO’s sponsorship lines that he/she can use toward obtaining sales levels
and/or Eagle Manager titles.
Earned Incentive (Forever2Drive)

An incentive program that pays the qualifying Forever Business Owner an extra payment for a period of 36
months. (see 10.01)

Earned Trip

A travel award for two persons, presented to the FBO who achieves any of various marketing plan
incentive programs.

Forever Business Owner (“FBO”)

With effect from 14th February 2015, the term ‘Distributor’ be replaced with the term ‘Forever Business
Owner’ (FBO), for the purpose of legal as well as contractual requisites and for all references made towards
individuals operating independent business with the Forever Living Marketing Plan. The term Forever
Business Owner (FBO) has come in force for all prior contractually binding clauses in the company policy as
well as the Distributor Application Forms signed by the individual as a ‘Distributor’. All other obligations to
this reference will remain the same.

Any Indian resident, 18 years of age or older, whose name appears on a Forever Business Owner
Application that has been submitted/Created on FLP website, having purchased 2 Case Credits within two
consecutive months in any single Operating Company, is Wholesale Qualified (purchase products at the
wholesale price) to receive a 30% discount from Bonus Recap Price, and also qualifies for a personal bonus
from 5% to 18% of Bonus Recap Price, for personal purchases, depending on his/her level within the
Forever Marketing Plan. Wholesale qualified FBOs purchase products directly from the Designated
Distributor at the published wholesale price + taxes.

A Forever Business Owner, upon joining the company becomes a Direct Seller of the company, as per the
definition prescribed under the Rule 3(1)(c) of the Direct Selling Rules.
Gem Manager

A Manager who has developed at least 9, 1st Generation Sponsored Recognized Managers, or at least 6
Eagle Manager Lines.

Home Country

The country in which the FBO nominates and resides for a majority of time. It is in this country that the
FBO must qualify to receive his/her Activity Waiver for all other FLP countries.

Incentive Shares

The total case credits generated, in accordance with the Chairman’s Bonus rules that are used to
determine the FBO’s share of the bonus pool

Inherited Manager (see 5.04)

Leadership Bonus Qualified (LBQ)

A Recognized Manager who has qualified to receive Leadership Bonus for the Month (see 6.02).

Month

A calendar month (i.e., Jan 1 through Jan 31).

Maximum Retail Price (MRP)

Maximum Retail Price is the maximum price (including taxes) at which the product can be sold by an FBO
to the retail customer.

Operating Company

The administrative company under which one or multiple countries use a single database to calculate sales
level advancements, bonus payments and incentive qualifications.

Personal Accredited Sales

The BRP or Case Credits of the FBO’s sales activity as reflected by purchases made in his/her name.

Preferred Customer

One who registers with the company to purchase products at 5% discount of the BRP.

(With effect from 1st April 2015, the term ‘New Distributor’ was replaced with the term ‘Novus Customer’
and with effect from 1st September 2019, the term ‘Novus Customer’ was replaced with the term
‘Preferred Customer’. The term Preferred Customer has come in force for all prior contractually binding
clauses in the company policy as well as the Distributor Application Forms signed by an individual as a
‘New Distributor’. All other obligations to this reference will remain the same).
Preferred Customer Price (PCP) (See 3.02).

Preferred Customer Profit (See 3.04).

Prospect

As per Rule 3 (1) (h) of the Direct Selling Rules, "Prospect" means a person to whom an offer or a proposal
is made by a direct seller to join a direct selling entity.

Qualifying Operating Company

Any Operating Company that is being used as the Operating Company of Qualification for the Chairman’s
Bonus Incentive.

Recognized Manager (see 5.01).

Region

The region in which the FBO’s Home Country is located. Regions include North America, Latin America,
Africa, Europe and Asia.

Re-sponsored FBO

An FBO who has changed his/her sponsor after 12 months of no activity (see 14.01).
Retail Customer

One who purchases FLP products through authorized channels and has not yet applied to be a Preferred
Customer by submitting a Forever Business Owner Application to the Company either physically or
digitally.

Saleable condition

As per clause 3(1)(j) of the Direct Selling Rules, saleable shall mean, with respect to goods, unused and
marketable which has not expired, and which is not seasonal, discontinued or special promotional goods.

Sales Level

Any of various levels achieved by the cumulative Case Credits of the FBO and his/her Downline. These
include Assistant Supervisor, Supervisor, Assistant Manager and Manager (see 4.01(a)-(d)).

Sponsor

An FBO or Preferred Customer who personally signs up another FBO/Preferred Customer.

Sponsored Manager (see 5.03)

Transferred Manager (see 5.04)

Upline

The FBOs or Preferred Customers in the upline genealogy of an FBO.

Unrecognized Manager (see 5.02)

VB: Volume Bonus

Waiver

Awarded to the FBO who completes certain requirements to qualify for bonuses in one Operating
Company that is accepted in lieu of those requirements for the following month in all other Operating
Companies.

(a) Activity Qualification Waiver: an FBO who is Active with 4CC Personal and Preferred Customer in his/her
Home Operating Company will receive an Activity Waiver for the following month in all other Operating
Companies.

(b) Leadership Bonus Qualification Waiver: A Recognized Manager who is Active, or has received an Activity
Qualification Waiver, and fulfills the Personal/Non-Manager CC Leadership Bonus requirement in any
single Operating Company during the current month will receive a Leadership Bonus Waiver for the
following month in all other Operating Companies.
Webstore

The official online shopping option available through MY FOREVER INDIA mobile app and
www.aloestoreindia.in

Wholesale Price (WHP)

The price, not including local taxes, at which the products are sold to the FBO who is Wholesale Qualified.
This price is discounted 30% from BRP.

Wholesale Qualified

The right to purchase product at the Wholesale Price. A Forever Business Owner is permanently Wholesale
Qualified after he/she has purchased 2 Case Credits within two consecutive months in any single
Operating Company.

3 Preferred customer

3.01

The Preferred Customer is solely a consumer of FLP products.

3.02

Preferred Customer Price - 5% discount off the Bonus Recap Price (BRP) not including local taxes at which
the products are sold to those who are not Wholesale Qualified.
3.03

When the Preferred Customer has Personal Purchases of 2CC within a 2-consecutive-Month period, he/she
is entitled to a permanent 30% discount on subsequent orders.

3.04

Preferred Customer Profit - 25% of the BRP of purchases made by Preferred Customers is paid to the
Sponsor, until the Preferred Customer becomes wholesale qualified.

3.05

In India, with effect from 21st January 2021, the Preferred Customer is allowed to sponsor other Preferred
Customers after he/she has made purchases worth Rs. 5000/- in a calendar month starting from January
2021, has submitted his/her KYC which is approved by the Company.

3.06

Preferred Customer Bonus on the purchases of downlines of a Preferred Customer will roll up to the next
ACTIVE Upline.

4 Bonus structure/Marketing plan

4.01

The responsibility of making Bonus payments to the Forever Business Owners shall vest with the
Company. Upon becoming Wholesale Qualified, the Preferred Customer becomes a Forever Business
Owner (FBO) at the Sales Level of Assistant Supervisor. The combined sales volume (measured in case
credits) generated by the FBO and his/her subsequent downline organization qualifies the FBO to receive
Sales Level promotions, and increased Discounts and Bonuses as outlined below:

(a) Assistant Supervisor is achieved by generating a total of 2 Open Group Case Credits in any single
Operating Company within any 2 consecutive Months. The Wholesale Qualified Assistant Supervisor
receives:

• 30% discount on personal orders.

• 25% Preferred Customer Profit on the Purchases of personally-sponsored Preferred Customers who are
purchasing at a 5% discount.

The Active Assistant Supervisor also receives:

• 5% Personal Bonus on Personal orders

• 5% Preferred Customer Bonus on the Purchases of personally-sponsored Preferred Customers and their
downlines

• 5% Personal and Preferred Customer Bonuses forfeited by inactive downline Assistant Supervisors.

In the event that 2 Personal case credits are completed in any country other than home country, wholesale
qualified status will reflect in the following month in all other countries including home country.

(b) Supervisor is achieved by generating a total of 25 Open Group Case Credits globally within any 2
consecutive Months. With Effect from January 2025, FBOs whose home country is India can achieve
Supervisor level by generating a total of 10 Open Group CCs within any 1 month. These ccs should be
accumulated ONLY in India. The Wholesale Qualified Supervisor receives:

• 30% discount on Bonus Recap Price plus 8% Personal Bonus on Personal Purchases.

• 25% Preferred Customer Profit on the Purchases of personally-sponsored Preferred Customers who are
purchasing at a 5% discount

• 8% Preferred Customer Bonus on the Purchases of personally-sponsored Preferred Customers.

The Active Supervisor also receives:

• 3% Volume Bonus on the Personal Accredited Sales of personally-sponsored Assistant Supervisors and
their Downlines.

• 5% Personal and Preferred Customer Bonuses forfeited by inactive downline Assistant Supervisors.

(c) Assistant Manager is achieved by generating a total of 60 Open Group Case Credits within any 2
consecutive Months with effect from January 2025. The Wholesale Qualified Assistant Manager receives:
• 30% discount on Bonus Recap Price plus 13% Personal Bonus on Personal Purchases.

• 25% Preferred Customer Profit on the Purchases of personally-sponsored Preferred Customers who are
purchasing at a 5% discount.

• 13% Preferred Customer Bonus on the Purchases of personally-sponsored Preferred Customers.

The Active Assistant Manager also receives:

• 5% Volume Bonus on the Personal Accredited Sales of personally-sponsored Supervisors and their
Downlines.

• 8% Volume Bonus on the Personal Accredited Sales of personally-sponsored Assistant Supervisors and
their Downlines.

• 5% Personal and Preferred Customer Bonuses forfeited by inactive downline Assistant Supervisors.

(d) Manager is achieved as soon as 120 Open Group Case Credits are generated within any 1 or 2
consecutive Months, or (effective from February 2018) 150 Open Group Case Credits within any 3 or 4
consecutive Months. The Recognized Manager receives:

• 30% discount on Bonus Recap Price plus 18% Personal Bonus on Personal Orders.

• 25% Preferred Customer Profit on the Purchases of personally-sponsored Preferred Customers who are
purchasing at a 5% discount.

• 18% Preferred Customer Bonus on the Purchases of personally-sponsored Preferred Customers.

The Active Manager also receives:

• 5% Volume Bonus on the Personal Accredited Sales of personally-sponsored Assistant Managers and
their Downlines.

• 10% Volume Bonus on the Personal Accredited Sales of personally-sponsored Supervisors and their
Downlines.

• 13% Volume Bonus on the Personal Accredited Sales of personally-sponsored Assistant Supervisors and
their Downlines.

• 5% Personal and Preferred Customer Bonuses forfeited by inactive downline Assistant Supervisors.

(e) Case Credits from multiple Operating Companies may be combined for move up to Supervisor,
Assistant Manager and Manager. The level of Assistant Supervisor can only be achieved with case credits
generated in a single Operating Company.

(f) Case Credits from multiple Operating Companies cannot be combined for Incentive qualifications except
for Global Rally and the New Case Credit requirement for Eagle Manager and Chairman’s Bonus.

(g) One month or two consecutive months may be used to accumulate the Case Credits necessary to
achieve the levels of Assistant Supervisor, Supervisor, Assistant Manager or 120 cc Manager and any three
or four consecutive months may be used to accumulate the Case Credits necessary to achieve the 150cc
Manager

1. If the Case Credits for move-up are generated in a single Operating Company, the resulting move-up for
bonus calculation shall occur in that Operating Company on the exact date that sufficient Case Credits are
accumulated, and on the 15th of the month following in all other Operating Companies. The level move up
for single operating company will only reflect once the final month of move up is closed.
2. If the Case Credits for move-up are generated in multiple Operating Companies, the move-up shall occur
in all Operating Countries on the 15th of the following month (with retroactive effect to the 1st of that
month) after sufficient Case Credits are accumulated.

(h) An FBO who moves up to Recognized Manager as outlined in Section 4.01, shall be classified as either a
Sponsored Manager or a Transferred Manager as follows:

1) If the 120 or (effective from February 2018) 150 Case Credits are generated in a single Operating
Company, and the FBO is Active in his/her Home Operating Company during the move up period, the FBO
shall be classified as a Sponsored Manager in both the Operating Company in which the 120 or (effective
from February 2018) 150 Case Credits were generated, and in his/her Home Operating Company; and as a
Transferred Manager in all other Operating Companies.

2) If the 120 or (effective from February 2018) 150 Case Credits are generated in multiple Operating
Companies, the FBO shall be classified as a Sponsored Manager in his/her Home Operating Company; and
as a Transferred Manager in all other Operating Companies.

(i) The Case Credits from the purchase of Preferred Customer and their downlines will count towards the
Activity requirement (4cc) of his/her assigned FBO, but only in the Operating Company in which the
purchase was made. As soon as personally sponsored Preferred Customer accumulates 2 ccs total, any ccs
exceeding 2 ccs will not count towards active ccs requirement.

(j) A Sponsor receives full case credits of any personally-sponsored Preferred Customer and ensuing
Downline group until that Preferred Customer achieves the Manager level. Subsequently, if the Sponsor is
Leadership Bonus Qualified (LBQ), he/she receives Leadership Case Credits equal to 40% of the Open
Group Case Credits of the first LBQ Manager down each sponsorship line, 20% of the Open Group Case
Credits of the second LBQ Manager down each sponsorship line and 10% of the Open Group Personal and
Non-Manager Case Credits of the third LBQ Manager down each sponsorship line.

(k) An FBO will not pass up the Sponsor on the way to achieving any Sales Level.
(L) There is no re-qualifying for a Sales Level once it is earned unless the Forever Business is terminated or
the FBO is Re-sponsored.

4.02 Preferred Customer 6-month Policy (effective November 2010)

(a) (a) A Preferred Customer is eligible to choose a new Sponsor after being a Preferred Customer for 6 full
Processing Months, beginning with the month following the date on which the request to join was
processed.

(b) A Preferred Customer who chooses a new Sponsor will lose any former downlines and accumulated
move-up Case Credits and will count as newly-sponsored for all applicable incentives. With the
implementation of the new policy of Single Name Required on Forever Business Owner Applications (with
effect from 1st April 2015), Preferred Customers with 2nd applicant on their original Forever Business
Owner Application, the 2nd applicants name will be automatically deleted on completion of the sponsor
change request.

4.03 Activity Qualification

(a) To qualify for Volume and Leadership Bonuses and all Incentives, an FBO must be Active, and meet all
other requirements of the Marketing Plan during the calendar month in which the bonuses were accrued.

(b) To be considered Active for the Month in his/her Home Operating Company, an FBO must have a Total
of 4 Active Case Credits in the Home Operating Company during that Month, at least one of which is a
Personal Case Credit. To be considered Active for the Month in a Foreign Operating Company, he/she must
have qualified as Active in the Home Operating Company during the previous Month; or have a Total of 4
Active Case Credits in that Foreign Operating Company during that Month, at least one of which is a
Personal Case Credit.
(c) Assistant Supervisors who do not achieve Active status will not be paid a Personal Bonus or a Preferred
Customer Bonus that month. Supervisors, Assistant Managers and Managers who do not achieve Active
status will not be paid a Volume Bonus that month. Any Bonuses accrued by an FBO who is NOT active
during the month will be paid to the Active upline FBO as per the marketing plan.

(d) An FBO who forfeits any Bonus may re-qualify the following month (with no retroactive application) as
an Active FBO.

4.04 Bonus and Profit Calculations and Payments

(a) All bonuses are calculated on the Bonus Recap Price (BRP) as set forth in the FBO’s monthly recap.

(b) Bonuses are calculated according to the level attained at the time an order is processed. Bonuses are
effective on the date of move-up to a higher level.

(c) An FBO does not receive a Volume Bonus on any FBO in his/her sponsored group who is at the same
level in the marketing plan. However, he/she will receive full Case Credits from such sources for Sales Level
advancement and other incentives.

(d) Bonus payments are credited into FBO’s bank account on the fifteenth of the month following the
month in which product was purchased from the Company. Example: bonuses for January purchases are
credited into bank account on February 15th. A summary of earnings (bonus recap statement), bonus
accrued and other relevant data is made available online through www.foreverliving.com

(e) Profits generated on purchases by Preferred Customers are paid along with the Bonus amounts of the
FBOs on the 15th of the month following that in which product was purchased from the Company.

(f) Any 3rd-party charges or fees/taxes accrued on payments made to an FBO outside the Country in which
the Profits/Bonuses are earned will be the responsibility of the FBO.
4.05 Forever Business Owner (FBO) 36-Month Policy (implemented from
September 2017 and executed in November 2020)

(a) An FBO who has not made a purchase for 36 consecutive calendar Months will forfeit all sponsored
downlines to his/her first upline FBO.

(b) If the FBO has any 1st Generation Managers in his/her organization, these Managers will be classified as
Inherited Managers to the newly appointed Sponsor.

4.06 Record Retention

(a) Any FBO (below Manager level), Preferred Customer, or Retail Customer who has no account activity
(including, but not limited to, Accredited Sales, product purchases, sponsoring, or earning of commissions
and/or bonuses) during any consecutive seven (7) year period, will be deemed inactive and have their data
removed or obfuscated from the Company’s system in accordance with our Record Retention Policy.

5 Manager Status and Qualifications

5.01 Recognized Manager

(a) An FBO qualifies as a Recognized Manager and receives a gold Manager pin when

1) As soon as his/her entire downline group generates 120 Open Group Case Credits within 1-2
consecutive Months, or (effective from February 2018) 150 Open Group Case Credits within 3-4
consecutive Months, and
2) If the Case Credits were all generated in a single Operating Company, the FBO must be Active in the
same Operating Company each Month during the same period, or, if the Case Credits were generated in
multiple Operating Companies, the FBO must be Active in his/her Home Operating Company each Month
during the same period; and

3) When there are no other FBOs in his/her Downline who qualify as Manager during the same period.

(b) If an FBO’s Downline FBO also qualifies as a Manager (Recognized or Unrecognized) in any country
during the same period, the FBO will be a Recognized Manager if

1) He/she is an Active FBO each Month during the same period, and

2) He/she has at least 25 Open Group Case Credits in the final Month of qualification from FBOs in
Downlines other than that of the Manager (Recognized or Unrecognized) moving up in the same Month

5.02 Unrecognized Manager

(a) As soon as an FBO generates 120 Open Group Case Credits within 1-2 consecutive Months, or (effective
from February 2018) 150 Open Group Personal and Non-Manager Case Credits within 3-4 consecutive
Months, and the FBO does not meet the remaining requirements for Recognized Manager, he/she
becomes an Unrecognized Manager.

(b) An Unrecognized Manager can qualify for the Personal Bonus, Preferred Customer and Volume
Bonuses, but cannot qualify for Leadership Bonus or any other Manager incentive.

(c) An Unrecognized Manager can re-qualify as a Recognized Manager by meeting the following
requirements:
1) Generate a total of 120 Open Group Case Credits within 1-2 consecutive Months, or (effective from
February 2018) 150 Open Group Personal and Non-Manager Case Credits within 3-4 consecutive Months,
and

2) Be an Active FBO each Month during the same period.

(3) The re-qualification period cannot start earlier than the last month of his/her Unrecognized Manager
qualification. It means if an FBO moves to an Un-recognized Manager Level in February, Case Credits in the
earlier months cannot be counted to requalify as Recognized Manager.

(d) If the re-qualification period starts in the last month of his/her Un-Recognized Manager qualification,
the Case Credits that were not associated with a Downline Manager move-up during the last Month of
move up to Unrecognized Manager can be counted for the Recognized Manager qualification.

(e) From the date that an Unrecognized Manager has generated the required Open Group Case Credits he
or she becomes a Recognized Manager and will begin to accrue Leadership Bonuses and Leadership Case
Credits on Accredited Sales if he/she is Leadership Bonus Qualified.

(f) If an Unrecognized Manager does not achieve Recognized Manager level before the 12month period is
over from the month he/she has moved to Unrecognized Manager, he/she will forfeit all Manager
downlines.

5.03 Sponsored Manager:

(a) A Manager becomes a Sponsored Manager to his/her immediate upline Sponsor by

1) Qualifying as a Recognized Manager, or

2) Qualifying as a Sponsored Manager from Inherited or Transferred Manager status.

(b) Beginning with the Month following qualification as a Sponsored Manager, he/she can be counted for
his/her upline Manager’s Gem Manager Level and for any other incentive that requires Sponsored
Managers.

5.04 Inherited and Transferred Manager

(a) A Manager is considered Inherited if he/she is moved to a different Sponsor under the 12-month LBQ
rule, or if his/her Sponsor is terminated or re-sponsors. In such a case, he/she becomes an Inherited
Manager to his/her new Sponsor.

(b) A Manager is considered Transferred according to Policy outlined in Section 4.01(h) until he/she
requalifies as a Sponsored Manager on a Country by Country basis.

(c) Inherited and Transferred status does not affect the Volume Bonus or Leadership Bonus paid to any
Manager or to his/her upline.

(d) An Inherited or a Transferred Manager does not count for the upline Manager’s Case Credit reduction
for the Earned Incentive Program or Gem Manager Level.

(e) An Inherited or Transferred Manager can re-qualify as a Sponsored Manager on a Company by

Company basis by meeting the following requirements:

1) Generate a total of 120 Open Group Case Credits in the Operating Company where he/she is
requalifying as a Sponsored Manager within any 1-2 consecutive Months or (effective from February 2018)
150 Open Group Case Credits within any 3-4 consecutive Months. The re-qualification process can begin
with the Month prior to the Month of Transfer.

2) During the re-qualification period, be an Active FBO in his/her Home Country or generate 4 Active Case
Credits in the Country where he/she is achieving Sponsored Manager status.
6 Leadership Bonus (LB)

6.01

After an FBO becomes a Recognized Manager, he/she can qualify for Leadership Bonuses by developing
and supporting Downline Managers, and by continuing to sponsor and train FBOs.

6.02

(a) A Recognized Manager who is Active and has 12cc Open Group (or has Activity and Leadership Bonus
Waivers) in any Single Operating Company during the current Month, is considered Leadership Bonus
Qualified (LBQ) in that Single Operating Company during that Month. Pass-Thru Case Credits do not count
toward this qualification.

(b) The Open Group requirement (not including Pass-Thru Case Credits) is reduced to 8cc if the Manager
had 2 downline Active Recognized Managers, each in separate downlines, who each had 25 Total Case
Credits during the previous Month. It is further reduced to 4cc active Case Credits if he/she had 3 downline
Active Recognized Managers, each in separate downlines, who each had 25 Total Case Credits during the
previous Month.

6.03

A Leadership Bonus, based on the Total BRP of a Manager’s Open Group Accredited Sales of the qualifying
month, is paid to his/her upline Leadership Bonus Qualified Managers at the following rates:

1) 6% is paid to the first upline LBQ Manager.

2) 3% is paid to the second upline LBQ Manager.

3) 2% is paid to the third upline LBQ Manager.

6.04

(a) A Manager who is not Active in any Operating Company for three consecutive Months loses eligibility to
qualify for Leadership Bonus, even if he/she has no downline Managers.

(b) Leadership Bonus eligibility can be regained by meeting the following requirements in any Single
Operating Company:

1) Generate a total of 12 Open Case Credits each Month for three consecutive Months (even if he/she does
not have any downline Managers).

2) Be Active each Month for the same period.

(c) Upon regaining eligibility, Leadership Bonus will accrue each month that the Manager is LBQ thereafter,
beginning with the fourth month, which will be paid on the 15th of the fifth month.

6.05

(a) Effective from September 2017 a Manager who is not LBQ for at least once in the previous twelve
consecutive Months, and who is not in the process of regaining Leadership Bonus eligibility, will
permanently forfeit all downline Manager lines, and any new managers he/she develops.

(b) A forfeited Manager line will become an Inherited Manager to the first Leadership Eligible Manager
upline from his/her original Sponsor.
7 Additional Incentives

7.01

All Company incentive programs are intended to promote sound business building principles. This includes
the proper sponsoring and selling of product in usable, resalable quantities. Incentive points and prizes are
not transferable and will be awarded only to the FBO who qualifies by building the business in accordance
with the letter and spirit of the FLP Marketing Plan and Company Policies and the Code of Professional
Conduct.

7.02

Recognition pins will be awarded only to the person(s) whose names appear on the Forever Business
Owner Application Form on file at the Company’s Office.

7.03

(a) In the event an FBO’s spouse does not attend an Earned Trip, the FBO may bring a guest provided that
the guest is 14 years of age or older.

(b) Earned Trips are limited to the following: Global Rally, Eagle Manager Retreat and, Sapphire thru
Platinum Centurion trips.,

(c) The Sapphire thru Platinum Centurion trips, must be taken within 24 months of qualification.

8 Manager and Beyond Awards

8.01

A Manager can combine 1st Generation Sponsored Recognized Managers from all countries for the
purpose of being recognized as Senior through Platinum Centurion Manager. However, each 1st
Generation Manager can only be counted once.

8.02

All recognition pins for Manager Level and above are awarded only at a Company-approved recognition
meetings and Success Days.

8.03 Recognized Manager

when an FBO qualifies under the requirements as set for in 5.01, he/she is recognized as Recognized
Manager and receives a gold pin.

8.04 Eagle Manager Status

(a) Eagle Manager Status is earned and renewed each year. A Manager can qualify by meeting the following
requirements during the qualification period of May through April, after qualifying as a Recognized
Manager:

1) Be Active every month, either in the Home Operating Company or in the qualifying Operating Company.

2) Be Leadership Bonus Qualified (even if he/she does not have any Manager lines). Case Credits generated
during the months he/she is not Leadership Bonus Qualified will NOT count toward this incentive.

3) Globally accumulate at least 720 Total Case Credits, including at least 100 NEW Case Credits
4) Support local and regional meetings.

5) Personally sponsor and develop at least 2 new Supervisor lines in any operating company.

(b) In addition to the requirements listed above, Senior Managers and above must also develop and
maintain Eagle Manager Lines, as outlined in the following schedule. Each Eagle Manager Line must be in a
separate sponsorship line, without regard to how many generations down [see 8.04(d) below], and can be
in any operating company. This requirement is based on the Manager position qualified for at the
beginning of the qualification period.

Effective from April 2018 Gem Managers (i.e., Sapphire & higher) may qualify as Eagle at a lower Level, but
not lower than Soaring. For example, if a Diamond Manager has 3 Eagle Manager Lines, then he/she
qualifies, and will be referred to as a Diamond Manager who is Eagle Qualified.

Senior: 1 Eagle Manager Line.

Soaring: 3 Eagle Manager Lines.

Sapphire: 3-5 EM Lines (Eagle Qualified)

6-9 EM Lines (Sapphire Eagle Mgr)

D/Sapphire: 3-9 EM Lines (Eagle Qualified)

10-14 EM Lines (Diamond/Sapphire Eagle Mgr)

Diamond: 3-14 EM Lines (Eagle Qualified)

15-24 EM Lines (Diamond Eagle Mgr)

D/Diamond: 3-24 EM Lines (Eagle Qualified)

 25-34 EM Lines (Double Diamond Eagle Mgr)

T/Diamond: 3-34 EM Lines (Eagle Qualified)

35-44 EM Lines (Triple Diamond Eagle Mgr)

D/Centurion: 3-44 EM Lines (Eagle Qualified)

45+ EM Lines (Diamond Centurion Eagle Mgr)

P/Diamond: 3-54 EM Lines (Eagle Qualified)

55+ EM Lines (Platinum Diamond Eagle Mgr)

PD/Diamond: 3-64 EM Lines (Eagle Qualified)

65+ EM Lines (Platinum Double Diamond Mgr)

PT/Diamond: 3-74 EM Lines (Eagle Qualified)

75+ EM Lines (Platinum Triple Diamond Mgr)

P/Centurion: 3-84 EM Lines (Eagle Qualified)

85+ EM Lines (Platinum Centurion Mgr)

(c) Re-sponsored FBOs are included in the new Supervisor and NEW Case Credit requirements.

(d) A Manager can combine Eagle Manager Lines from various Operating Companies for the purpose of
achieving Eagle Manager status. If a Manager has sponsored the same FBO into multiple Countries, he or
she can count a maximum of one (1) Eagle Manager Line under that FBO per Operating Company, but no
downline Eagle Manager can be counted more than once
(e) If an FBO achieves the level of Manager during the qualification period:

1) Any Preferred Customers he/she sponsored during the final month of move-up will count toward the
new Supervisor requirement for that qualification period’s Eagle Manager Program.

2) The Eagle Manager requirements are NOT prorated; rather, he/she needs to accomplish the 720-
Total/100-NEW Case Credits and the 2-new Supervisors during the remainder of the qualification period
after achieving Manager Level.

(f) Upon completion of all requirements to achieve Eagle Manager Status, the FBO will be awarded an
Earned Trip to attend an Eagle Manager’s Retreat. The qualifying FBO may select one location from the two
determined by the company. This will include:

1) Airfare for two and three night’s lodging.

2) An invitation to the exclusive Eagle Manager’s Training.

3) Access to all events relating to the Eagle Manager’s Retreat.

The FBO must designate the desired location by May 31st following the qualification period, or
permanently forfeit his/her attendance at either Retreat.

(g)An FBO who qualifies as Sapphire, Diamond-Sapphire, or Diamond Eagle will automatically be qualified
for the 1%, 2% or 3% Gem Bonus, respectively, in any single Operating Company, for each of the twelve
months beginning with May in which he/she is LBQ.

(h) An FBO can qualify in only one Country. If he/she meets the requirements in multiple Countries, the
Country in which he/she has the highest Total Case Credits will be considered the Qualifying Country.
(i) Effective from January 2016 qualification, all FBOs that qualify at the 5000 case credit level and above for
the 1st time, will be eligible to attend the Eagle Managers Retreat the following year, regardless of whether
they have achieved Eagle Manager in that year.

8.04.1 Global Leadership Team

(a) Membership in the Global Leadership Team is earned and renewed each year by generating 7,500 Total
Case Credits including 50 NEW Case Credits during the calendar year after qualifying as a Recognized
Manager. Final acceptance into the GLT is subject to approval by the Executive Committee. The Executive
Committee will consider all the provisions in the Company Policies and the Code of Professional Conduct..

(b) Managers achieving the Global Leadership Team will become members of the GLT for 1 calendar year
beginning on January 1st of the year following their qualification, be invited to an exclusive global retreat,
and will receive Recognition and Awards at the Global Rally.

(c) Managers must attend the Global Rally to receive Global Leadership Team Awards.

8.05 Manager Recognition

A Recognized Manager may qualify for Manager Recognition in one of two ways, which cannot be
combined.

a) Accumulate First-Generation Sponsored Recognized Managers; or

b) Accumulate Eagle Manager Downlines.

c) Only Eagle Manager downlines developed during years in which the qualifying Manager achieved Core
Requirements and that had not qualified and counted under another Eagle Manager in a previous period,
will count toward his/her accumulated total. The qualifying Manager must achieve the following Core
Requirements during May-April, after qualifying as a Recognized Manager:

1) Be Active every month either in the Home OC or in the Qualifying OC.

2) Be Leadership Bonus Qualified (even if he/she does not have any Manager Lines).Case Credits
generated during the months he/she is not Leadership Bonus Qualified will NOT count toward this
incentive.

3) Globally accumulate at least 720 Total Case Credits, including at least 100 NEW Case Credits

4) Support local and regional meetings

5) Personally sponsor and develop at least 2 new Supervisor lines in any Operating Company

d) There is no time limit for the required accumulation of Managers or Eagle Manager Downlines.

e) A Manager who achieves the Core Requirements during the qualification period can retroactively count
Eagle Manager Downlines from each previous qualification period in which he/she also met the Core
requirements.

f) Each Eagle Manager Downline can only be counted once by each upline qualifying Manager.

g) A Recognized Sponsored Manager who has been removed from the Company’s database through
Termination or Re-sponsorship, will continue to count towards his/her previous Sponsor’s Manager pin
level.

8.06 Senior Manager

a) Accumulate 2 First-Generation Sponsored Recognized Managers; or

b) Accumulate 1 Eagle Manager Downline.

c) The Senior Manager will be awarded a gold pin with 2 garnets.

8.07 Soaring Manager

a) Accumulate 5 First-Generation Sponsored Recognized Managers; or

b) Accumulate 3 Eagle Manager Downlines.

c) The Soaring Manager will be awarded a gold pin with 4 garnets.

8.08 Sapphire Manager

a) Accumulate 9 First-Generation Sponsored Recognized Managers; or

b) Accumulate 6 Eagle Manager Downlines.

c) The Sapphire Manager will be awarded:

1) A gold pin with 4 sapphires, and all-expense-paid trip to a resort within the Region.

2) A personalized recognition plaque.

8.09 Diamond-Sapphire Manager

a) Accumulate 17 First-Generation Sponsored Recognized Managers; or

b) Accumulate 10 Eagle Manager Downlines.

c) The Diamond-Sapphire Manager will be awarded:

 1) A gold pin with 2 diamonds and 2 Sapphires, and an all-expense-paid trip to a luxury resort within
the Region. The incentive trip must be claimed within 24 months of qualification.

2) A personalized recognition plaque.

8.10 Diamond Manager

a) Accumulate 25 First-Generation Sponsored Recognized Managers; or

b) Accumulate 15 Eagle Manager Downlines.

c) The Diamond Manager will be awarded:

1) A gold pin with 1 large diamond, a beautifully designed diamond ring, and an all-expense-paid trip to a
luxury resort outside the Region. The incentive trip must be claimed within 24 months of qualification.

2) A waiver of case volume requirements for Forever2Drive, Volume Bonus and Leadership Bonus,
provided a minimum of 25 1st Generation Sponsored Recognized Managers are Active each month.

3) A personalized plaque containing the names of the Managers who made the advancement possible.

8.11 Double Diamond Manager

a) Accumulate 50 First-Generation Sponsored Recognized Managers; or

b) Accumulate 25 Eagle Manager Downlines.

c) The Double Diamond Manager will be awarded:

1) A gold pin with 2 large diamonds, an exclusive pen accessorized with diamonds, and an all-expense-paid
trip to South Africa or equivalent destination.

2) A personalized plaque containing the names of the Managers who made the advancement possible.

8.12 Triple Diamond Manager

a) Accumulate 75 First-Generation Sponsored Recognized Managers; or

b) Accumulate 35 Eagle Manager Downlines.

c) The Triple Diamond Manager will be awarded:

1) A gold pin with 3 large diamonds, an exclusive personalized watch, and an all-expense-paid trip around
the world.

2. A personalized plaque containing the names of the Managers who made the advancement possible.

8.13 Diamond Centurion Manager

a) Accumulate 100 First-Generation Sponsored Recognized Managers; or

b) Accumulate 45 Eagle Manager Downlines.

c) The Diamond Centurion Manager will be awarded:

1) A gold pin with 4 large diamonds and an all-expense-paid Business Class trip to the Hawaiian Islands
or equivalent destination.

2) A professionally produced lifestyle business video.

 3) A personalized plaque containing the names of the Managers who made the advancement possible.

8.14 Platinum Diamond Manager

a) Accumulate 125 First-Generation Sponsored Recognized Managers; or

b) Accumulate 55 Eagle Manager Downlines.

c) The Platinum Diamond Manager will be awarded:

1) A platinum pin and an all-expense-paid Business Class trip to the Great Barrier Reef or equivalent
destination.

2) A personalized plaque containing the names of the Managers who made the advancement possible.

8.15 Platinum Double Diamond Manager

a) Accumulate 150 First-Generation Sponsored Recognized Managers; or

b) Accumulate 65 Eagle Manager Downlines.

c) The Platinum Double Diamond Manager will be awarded:

1) A platinum pin and an all-expense-paid Business Class trip to Bora Bora or equivalent destination.

2) A personalized plaque containing the names of the Managers who made the advancement possible.
8.16 Platinum Triple Diamond Manager

a) Accumulate 175 First-Generation Sponsored Recognized Managers; or

b) Accumulate 75 Eagle Manager Downlines.

c) The Platinum Triple Diamond Manager will be awarded:

1) A platinum pin and an all-expense-paid Business Class trip to the Maldives/Seychelles or equivalent
destination.

2) A personalized plaque containing the names of the Managers who made the advancement possible.

8.17 Platinum Centurion Manager

a) Accumulate 200 First-Generation Sponsored Managers; or

b) Accumulated 85 Eagle Manager Downlines.

c) The Platinum Centurion Manager will be awarded:

1) A platinum pin and an all-expense-paid Business Class trip to a destination of the FBO’s choice.

2) A personalized plaque containing the names of the Managers who made the advancement possible.

9 Gem Bonus
9.01

(a) A Leadership Bonus Qualified Gem Manager who, in the Country of Qualification, has the required
number of Active 1st Generation Sponsored Managers during the current Month, or the required number
of separate sponsored downlines with an Active Manager who has 25 or more Total Case Credits during
the current Month, will receive a Gem Bonus based upon the BRP of the Open Group Accredited Sales of
his/her First-, Second- and Third-Generation downline LBQ Managers as per the following schedule:

1) Sapphire Gem Bonus: Sapphire Managers and above can qualify for 1% by having 9 Active 1st
Generation Sponsored Managers, or 9 Active Managers, each in a different downline, who generate 25
Total Case Credits.

2) Diamond-Sapphire Gem Bonus: Diamond-Sapphire Managers and above can qualify for 2% by having 17
Active 1st Generation Sponsored Managers, or 17 Active Managers, each in a different downline, who
generate 25 Total Case Credits.

3) Diamond Gem Bonus: Diamond Managers can qualify for 3% by having 25 Active 1st Generation
Sponsored Managers, or 25 Active Managers, each in a different downline, who generate 25 Total Case
Credits.

4) Gem Bonus percentages are not cumulative. Gem Managers receive the highest percentage for which
they have qualified.

(b) A Manager may count a foreign First-Generation Manager toward Gem Bonus qualification provided
that the foreign Manager has qualified as a Sponsored Manager in the country in which the Manager is
qualifying for Gem Bonus. After the foreign Manager qualifies as a Sponsored Manager, he/she will be
counted by their Upline toward the Gem Bonus qualification during those months that the foreign
Manager has an Activity Waiver from his/her Home Country.
(c) Gem Bonus is paid by each country based on the BRP of the Domestic Open Group Accredited Sales
activity of Managers in that country. To qualify for a Gem Bonus from any country, a Manager must have
the required number of Active First-Generation Sponsored Managers or Active 25cc Manager Downlines, in
that country for the month in which he/she is qualifying for Gem Bonus.

(d) An FBO who qualifies as Eagle with 6, 10 or 15 Eagle Manager lines, will automatically be qualified for
the 1%, 2% or 3% Gem Bonus, respectively, in his/her Home Country, for each of the twelve months
beginning with May in which he/she is LBQ.

If a Gem Manager qualifies as Eagle at a level that is lower than his/her actual Gem Position (i.e. a Diamond
Manager who qualifies as an Eagle with 6 Eagle Manager lines), he/she will receive the Gem Bonus payout
percentage corresponding to his/her Eagle qualification, except for the months in which he/she qualifies
for a higher payout percentage as per the Gem Bonus policy (see Section 9.01 (a)).

10 Earned Incentive Program (Forever2Drive)

10.01

(a) An Active Recognized Manager is eligible to participate in the Earned Incentive Program.

(b) All Case Credit requirements for the Earned Incentive must be generated in a single Operating
Company. An FBO can qualify for this Incentive in multiple Operating Companies if he/she meets the Case
Credit requirements within each Company.

(c) Three levels of the Earned Incentive Program are available:

1) Level 1: The Company will pay a maximum of Rs 26,000/- per month for a maximum of 36 consecutive
Months.
2) Level 2: The Company will pay a maximum of Rs 39,000/- per month for a maximum of 36 consecutive
Months.

3) Level 3: The Company will pay a maximum of Rs 52,000/- per month for a maximum of 36 consecutive
Months.

(d) 3 consecutive months are required to qualify, as outlined in the following table:

(e) During the period of 36 Months immediately following qualification, the Manager will receive the
maximum payment amount for the level achieved each Month that the Month 3 Case Credit requirement
is maintained.

(f) If the Manager’s Total Case Credits drop below the Month 3 requirement during any Month, that
Month’s Earned Incentive payment will be calculated at Rs 173.33/- times the Manager’s Total Case Credits
for that Month.

(g) If the Manager’s Total Case Credits drop below 50 in any given month, the Earned Incentive for that
month will not be paid. If in the subsequent months the qualifying Manager’s case credits increase to 50 or
more, the Earned Incentive will be paid in accordance with the policy as set forth above.
(h) A Manager who has 5 personally-sponsored Active Recognized Managers during the 3rd qualification
Month, or any Month during the 36-Month period, will have the Month 3 requirement reduced to 110, 175
or 240 Total Case Credits for levels 1, 2 or 3, respectively.

(i) For every 5 additional personally-sponsored Active Recognized Managers during the 3rd qualification
Month, or any Month during the 36-Month period, the Month 3 requirement will be reduced by an
additional 40, 50 or 60 case credits for levels 1, 2 or 3, respectively.

(j) Case Credits will count toward the qualification and maintenance requirements only during the months
in which the qualifying Manager is Active.

(k) The Case Credits generated by an Active FBO before becoming a Recognized Manager will count toward
the Earned Incentive qualification.

(l) After completing the 3rd qualifying month for an Earned Incentive, a Manager may qualify for a higher
Incentive at any time starting with the very next month. For example, if a Manager qualifies for level 1 in
January, February and March with 50, 100 and 150 CC, and then generates 225 CC in April, the Level 1
payment period would be replaced with a new 36-Month payment period for Level 2.

(m) At the end of the 36-Month period, a Manager may re-qualify for a new Earned Incentive using the
same qualifications as outlined above. This requalification must be satisfied during any 3 consecutive
Months within the last 6 Months of the original 36-Month payment period.

11 Chairman’s Bonus

11.01

(a) General
1) Final acceptance into the Chairman’s Bonus Incentive is subject to approval by the Executive Committee.
The Executive Committee will consider all the provisions in the Company Policies and the Code of
Professional Conduct.

2) An FBO can qualify in only one Operating Company (OC). If he/she meets the requirements in multiple
OCs, the OC in which he/she has the highest Total Case Credits will be considered the Qualifying OC.

3) Chairman’s Bonus Managers (CBMs) from various OCs are counted for the purpose of achieving
Chairman’s Bonus. An FBO can count a maximum of 1 CBM per sponsorship line, per OC. If a Manager has
sponsored the same FBO into multiple OCs, he/she can count a maximum of one 1 CBM under that FBO
per Operating Company, but no CBM can be counted more than once.

4) A Re-sponsored FBO counts toward all CBM and 600cc Manager Requirements.

5) If an FBO achieves Manager during the qualification period, the Chairman’s Bonus requirements are
NOT prorated; the FBO needs to accomplish the Open Group/NEW Case Credits during the remainder of
the qualification period after achieving Manager Level.

6) Pass-Thru Case Credits are not counted towards the Open Group Case Credit requirement; however,
they are counted towards the Total Case Credit factor used in determining the payment amount.

(b) Core Requirements for All Levels.

An FBO, after becoming a Recognized Manager, must fulfill the following requirements either in any single
OC. They cannot be combined from different OCs.

1) Be Active every month.

2) Be Leadership Bonus qualified (even if he/she does not have any Manager Lines). Case Credits
generated during the months he/she is not Leadership Bonus qualified will NOT count toward this
incentive.
3) The following requirements may be achieved in any Operating Company:

a) Be qualified for Earned Incentive Program

b) Purchase products as required only after 75% of prior product inventory has been utilized.

c) Build the FLP business according to correct MLM principles and Company Policies and the Code of
Professional Conduct.

d) Attend and support Company sponsored events.

(c) Chairman’s Bonus Manager (CBM) Level 1

In addition to the Core Requirements, the following must be achieved in the Qualifying OC unless
otherwise noted:

1) Globally accumulate 700 Open Group Case Credits during the incentive period after becoming a
Recognized Manager, the sum of which must include 150 NEW Case Credits. For purposes of calculating
Incentive Shares, Case Credits generated outside the Qualifying O C will not be counted.

2) Develop one of the following in any generation:

a) A downline Recognized Manager that accumulates 600 or more Total Case Credits in any single
Operating Company during the incentive period after becoming a Recognized Manager. This Manager
may be an existing Manager or newly developed during the incentive period.

Or

b) A downline CBM in any OC.

3) The 600cc Manager’s case credits will not be included when calculating the Incentive Shares.
4) Only Case Credits for the months the 600cc Manager qualifies as Active will count for this requirement.

5) A Re-sponsored FBO counts toward all Level 1 requirements.

6) If an FBO achieves Manager during the qualification period, the Chairman’s Bonus requirements are
NOT prorated; the FBO needs to accomplish the 700 Open Group/150-NEW Case Credits during the
remainder of the qualification period after achieving Manager Level.

(d) Chairman’s Bonus Manager (CBM) Level 2

In addition to the Core Requirements, the following must be achieved in the qualifying OC unless
otherwise noted:

1) Globally accumulate 600 Open Group Case Credits during the incentive period after becoming a
Recognized Manager, the sum of which must include 100 NEW Case Credits. For purposes of calculating
Incentive Shares, Case Credits generated outside the Qualifying OC will not be counted.

2) Develop 3 CBMs in any generation, each in separate downlines, in any operating company.

3) A Re-sponsored FBO counts toward all Level 2 requirements.

4)If an FBO achieves Manager during the qualification period, the Chairman’s Bonus requirements are NOT
prorated; the FBO needs to accomplish the 600 Open Group/100-NEW Case Credits during the remainder
of the qualification period after achieving Manager Level.

(e) Chairman’s Bonus Manager (CBM) Level 3

In addition to the Core Requirements, the following must be achieved in the Qualifying OC unless
otherwise noted:
1) Globally accumulate 500 Open Group Case Credits during the incentive period after becoming a
Recognized Manager, the sum of which must include 100 NEW Case Credits. For purposes of calculating
Incentive Shares, Case Credits generated outside the Qualifying O Country will not be counted.

2) Develop 6 CBMs in any generation, each in separate downlines, in any operating company.

3) A Re-sponsored Forever Business Owner counts toward all Level 3 requirements.

4) If an FBO achieves Manager during the qualification period, the Chairman’s Bonus requirements are
NOT prorated; the FBO needs to accomplish the 500 Open Group/100- NEW Case Credits during the
remainder of the qualification period after achieving Manager Level.

(f) Chairman’s Bonus Incentive Calculation

1) A global bonus pool will be determined and then allocated as follows:

a. One half of the pool will be paid to those who qualify in Levels 1, 2 & 3.

b. One third of the pool will be paid to those who qualify in Levels 2 & 3.

c. One sixth of the pool will be paid to those who qualify in Level 3.

2) The qualifying CBM will be awarded one Incentive Share for each of his/her Total Case Credits generated
in the Qualifying OC plus the Incentive Shares generated by the first CBM in each of his/her sponsorship
lines in any OC.

3) Each pool division will be divided by the grand total Incentive Shares of all CBMs who qualified for that
pool division to determine the money factor for that division. This money factor will be multiplied by the
Incentive Shares of each individual CBM to arrive at the payment amount of the Incentive.

(g) Chairman’s Bonus Global Rally Award.

1) Chairman’s Bonus Qualifiers who also qualify for the Global Rally at the 1K Level will be awarded an
expense-paid trip to the FLP Global Rally to be recognized and receive his/her bonus. See Section 12.01 (f).

(h) Chairman’s Bonus Award

The Chairman’s Bonus Incentive is awarded at the 1st Global Rally held after the Chairman’s Bonus
qualification period concludes. The Global Rally usually takes place in the 2nd quarter of the new
qualification period. The Bonus for the concluded qualification period is accrued and paid to the qualifying
FBO at this rally.

12 FLP Global Rally

12.01

(a) An FBO can qualify for a trip for two to the FLP Global Rally, including airfare, lodging, meal and activity
allowances, and spending cash, by accumulating 1500 or more Total Case Credits including at least 50 New
Case Credits, from January 1st thru December 31st of each year. To receive the benefits of this incentive,
the qualifying FBO must attend (except where indicated “Not Attending”) the training and motivational
meetings of the first Global Rally after the qualifying period.

(b) In order to achieve the 500 Case Credit and higher Global Rally awards, an FBO may combine Case
Credits from all the countries where he/she has a group.

(c) If the FBO is 4CC Active but not Leadership Bonus Qualified, only the Open Group Case Credits (not
including Pass-Thru Case Credits) generated that Month will count for the Global Rally Awards; if the FBO is
not 4cc Active, only the Active Case Credits generated that Month will count for the Global Rally Awards.
(d) An FBO qualifies by generating Total Case Credits, and receives Global Rally Awards, as outlined below.
Each qualifying FBO will receive either meals provided by the Company or a meal allowance proportionate
to his/her qualification.

All international travel incentives are subject to the qualifier and any accompanying guest to obtain their
required VISA for the country they are traveling to. The documentation and fees for all visa applications will
remain the responsibility of the qualifier.

(e) Any FBO who accumulates 500 or more Case Credits but does not complete the remaining
requirements will receive 2 Non-Qualifier Rally Tickets if they attend the Rally at their own expense;
otherwise, they will receive exclusive access to the Rally VIP Zoom Broadcast. The 2 Non-Qualifier Rally
Tickets are non-transferable and will be issued upon confirmation that flights and hotel reservations have
been secured.

GLOBAL RALLY EXPERIENCE

(e) 500 Total Case Credits (0.5K):

1) Exclusive online access to the Rally Experience or 2x Rally Non-qualifier Tickets

(f) Chairman’s Bonus Manager Greater Than 1,000 Total Case Credits (CB>1K):

1) Airfare, Lodging and meals for the Global CB Rally Experience.

2) Spending allowance equivalent to $250 USD deposited into his/her bank account by the home country.
(Awarded only if the FBO attends the Rally).

(g) 1,500 Total Case Credits (1.5K) (Not Attending):

1) $2,500 cash bonus.

(h) 1,500 Total Case Credits (Including 50 New CC) (1.5K):

1) Airfare, lodging and meals for the Global Rally Experience.

2) Rally Spending allowance equivalent to $500 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally)

(i) 2,500 Total Case Credits (including 50 New CC) (2.5K):

1) Airfare, lodging and meals for the Global Rally Experience.

2) Rally Spending allowance equivalent to $1,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally)

(j) 3,500 Total Case Credits (including 50 New CC) (3.5K):

1) Airfare, lodging and meals for the Global Rally Experience.

2) Rally Spending allowance equivalent to $1,500 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

3) Special local gift/amenity to enhance the Rally experience.

4) Use of the VIP checkout in the Rally shopping area.

(k) 5,000 Total Case Credits (including 50 New CC) (5K):

1) Airfare, lodging and meals for the Global Rally Experience.

2) Hotel Room upgrade, where possible.

3) Rally Spending allowance equivalent to $2,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

4) Special local gift/amenity to enhance the Rally experience.

5) Use of the VIP checkout in the Rally shopping area.

GLT RALLY & SUMMIT EXPERIENCE

(l) 7,500 Total Case Credits (including 50 New CC) (7.5K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Hotel room upgrade, where possible.

3) Rally Spending allowance equivalent to $3,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

4) Use of the VIP checkout in the Rally shopping area.

(m) 10,000 Total Case Credits (including 50 New CC) (10K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Rally and EMR, if qualified.

3) Luxury Hotel Suite, where possible.

4) Rally Spending allowance equivalent to $3,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

5) Use of the VIP checkout in the Rally shopping area

(n) 12,500 Total Case Credits (including 50 New CC) (12.5K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Rally and EMR, if qualified.

3) Luxury Hotel Suite, where possible.

4) Rally Spending Allowance equivalent to $5,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

5) 2x Exclusive Louis Vuitton bags for first-time 12.5k qualifiers.

6) Use of the VIP checkout in the Rally shopping area.

(o) 15,000 Total Case Credits (including 50 New CC) (15K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Rally and EMR, if qualified.

3) Luxury Hotel Suite, where possible.

4) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

5) Use of the VIP checkout in the Rally shopping area.

(p) 20,000 Total Case Credits (including 50 New CC) (20K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.
2) Business Class flight accommodation to/from the Rally and EMR, if qualified.

3) Luxury Hotel Suite, where possible.

4) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

5) Business Development Allowance equivalent to $10,000 USD.

6) Use of the VIP checkout in the Rally shopping area.

(q) 25,000 Total Case Credits (including 50 New CC) (25K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Rally and EMR, if qualified.

3) Luxury Hotel Suite, where possible.

4) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

5) Business Development Allowance equivalent to $15,000 USD.

6) Use of the VIP checkout in the Rally shopping area.

(r) 30,000 Total Case Credits (including 50 New CC) (30K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.
3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $20,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(s) 35,000 Total Case Credits (including 50 New CC) (35K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodations to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $25,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(t) 40,000 Total Case Credits (including 50 New CC) (40K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.
2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $30,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(u) 45,000 Total Case Credits (including 50 New CC) (45K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $35,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(v) 50,000 Total Case Credits (including 50 New CC) (50K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $40,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(w) 55,000 Total Case Credits (including 50 New CC) (55K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $45,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(x) 60,000 Total Case Credits (including 50 New CC) (60K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $50,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(y) 65,000 Total Case Credits (including 50 New CC) (65K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $55,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(z) 70,000 Total Case Credits (including 50 New CC) (70K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).

6) Business Development Allowance equivalent to $60,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

(aa) 75,000 Total Case Credits (including 50 New CC) (75K):

1) Airfare, lodging and meals for the GLT Rally & Summit Experience.

2) Business Class flight accommodation to/from the Global Rally and EMR.

3) Luxury Hotel Suite, where possible.

4) Invitation to the Eagle Managers Retreat.

5) Rally Spending Allowance equivalent to $10,000 USD deposited into his/her bank account by the home
country. (Awarded only if the FBO attends the Rally).
6) Business Development Allowance equivalent to $65,000 USD.

7) Use of the VIP checkout in the Rally shopping area.

13 Ordering Procedures

13.01

(a) Preferred Customers/FBOs order directly from the Designated Distributor, at the Price (plus applicable
tax) he/she is eligible for. The company takes the responsibility for financial transactions made with the
Designated Distributor, however, the company will not take any responsibility for financial transactions
between any individuals. Designated Distributor will accept the orders only if the ordered material is in
stock.

(b) There are 2 methods of placing the orders:

i) Digital / Online Process – Individuals place order(s) through the Mobile App - MY FOREVER INDIA or by
visiting the website www.aloestoreindia.in

ii) Offline – Individual visit the RDOs to place orders physically. In this case:

• Orders must be placed through a duly filled and signed order form.

• The incomplete order forms will be rejected.

• Multiple orders should not be clubbed in one order form.

• Minimum order is Rs.1000/- worth of product, inclusive of applicable taxes.

Orders will be considered as received for the business month ONLY if the Order is received by 11:59 PM
on the last day of the business month.

(c) Payment methods offered are Net Banking, Debit Cards and Credit cards (Master/Visa/Rupay), E wallet
modes available, Unified Payment Interface (UPI), Cash etc.

The payment will be considered as received for any order for a business month, ONLY if it is received
by 11:59 PM on the last day of the business month.

(d) The designated distributor offers two delivery methods while placing any order:

1. Courier Delivery – provided the pincode where the delivery is to be sent is serviceable.

2. Pickup from RDO – The person in whose name the order has been placed must pick up his/her ordered
material. If he/she is assigning other person to pick up delivery, an authority letter along with the
Government approved ID proof of both the individuals will be required. Individuals must check the invoice
upon receipt and notify the Designated Distributor immediately of any discrepancy in name and ID details
entered, or product condition and quantities before leaving the counter or immediately after receiving the
delivery of the ordered products.

Case credits for any completed order(s) processed with the option ‘Pick up from RDO’ will reflect only
after the delivery for those orders have been accepted.

(e) Maximum purchase limit is upto 5 Case Credits in a calendar month, it will be reviewed time to time. In
exceptional circumstances, if anyone requires more than the prescribed purchase limit may write to
flpcare@flpindia.net

When ordering a product that was the subject of a prior order, an individual is certifying to the Company
that 75% of the prior order of that product has been sold, used or otherwise utilized.
Forever Business Owners are authorized to purchase FLP products for the purpose of using the products
in their business and for their personal use in India.

14 Re-sponsoring Policies

14.01

(a) An existing FBO can re-sponsor under a different Sponsor provided that, during the preceding 12
months (effective from September 2017), he/she has:

1) Been an FBO in good standing, and

2) Not purchased any FLP products, and

3) Not sponsored any other individuals into the FLP business.

(b) If there is a second-named person on the re-sponsoring FBO Business, he/she will not be included as
part of the re-sponsored FBO Business. Such second-named person is then eligible to join under his/her
spouse or spouse’s sponsor.

If the second-named person wishes to re-sponsor under the first-named person of an FBO Business that is
not being re-sponsored, he/she may do so without having to fulfill the requirements listed in paragraph (a)
of this section.

If the spouse of a legally married FBO who is not being re-sponsored wishes to create his/her own Forever
Business, he/she must do so by sponsoring directly under his/her spouse or directly under the spouse’s
Sponsor, without having to fulfill the requirements listed in paragraph (a) of this section.
(c) A re-sponsored FBO begins again as a Preferred Customer under the new Sponsor and loses any
downline acquired to that point in all countries into which he/she was previously sponsored. Any Case
Credits generated before being re-sponsored cannot be used for any future Level advancement or
Incentive qualification.

(d) A Re-sponsored Preferred Customer counts as a newly sponsored Preferred Customer for all incentives
and promotions.

(e) If the re-sponsoring FBO is a Sponsored Recognized Manager, and has any 1st Generation Recognized
Managers in his/her organization, these Managers will be classified as Inherited Managers in the newly
appointed Sponsor’s 1st Generation.

(f) If the re-sponsored FBO was a Sponsored Recognized Manager and was counted for his/her sponsor’s
senior manager or above levels, he/she will continue to count towards his/her previous Sponsor’s Manager
pin level.

(g) A re-sponsoring form signed by both the Forever Business Owner and the intended sponsor will be
required. Re-sponsoring is not an automatic right and the Management’s decision to allow or disallow re-
sponsoring shall remain final.

14.02

(a) If an FBO has different Sponsors in Countries which are subsequently combined into a single Operating
Company, he/she may do either of the following:

1) Relinquish the Forever Business and any existing downline in the Country into which he/she last
sponsored, provided that he/she has not purchased product or sponsored anyone within the last 12
months in that Country; and retain the Forever Business under the Sponsor who is on his/her original
Application. He/She will retain the current sales level attained in the Marketing Plan. The downline of the
relinquished business will move up to the next upline Sponsor.

2) Retain the separate Forever Businesses; that of the original Sponsor will be the primary in which he/she
qualifies as Active each month. Upon so qualifying, the secondary Forever Business will receive an Activity
Waiver.

15 International Sponsoring Policies

15.01

(a) This policy affects all International Sponsoring after May 22, 2002.

(b) An FBO can be sponsored into a Country outside his/her Home Country by following the procedure
outlined below:

1) The FBO must contact the Corporate Office of his/her Home Country, or the country into which he/she
wishes to sponsor and request to be internationally sponsored into the desired country.

2) The FBO’s original ID number will be used in all countries into which he/she is internationally sponsored.

3) The FBO’s sponsor will be the person who appears as the sponsor on his/her very first Application
accepted by FLP, except in the case of a Re-sponsorship or a Preferred Customer 6-month Sponsor
change.

4) The FBO will automatically start at the current attained Sales Level in all countries into which he/she is
internationally sponsored.
5) When an FBO achieves a Sales Level with Case Credits from a single Operating Company, it becomes
effective in that Company immediately upon qualification and is reflected in all other countries the
following month. If the FBO achieves a Sales Level (Supervisor, Assistant Manager, Manager only) with Case
Credits combined from multiple Operating Companies, it becomes effective in all countries on the 15th of
the month following the qualification.

6) Upon achieving Active status (4cc) in the Home Country, the FBO will be considered Active in all other
countries the following month, regardless of the Sales Level he/she has achieved.

7) If an FBO who has not yet achieved Manager in his/her Home Country is moved up to Manager level in a
foreign country, and there is no downline FBO who achieves Manager during the same move up period,
he/she must be Active during each month of the move up period in order to be a Recognized Manager.

If, however, there is a downline FBO who achieves Manager during the same move up period, he/she must
be Active during each month of the move up period, and have at least 25 Open Group Case Credits during
the final month of the move up period, either in the Home Country or in the country of move up from
FBOs in Downlines other than that of the Manager moving up in the same Month in order to be a
Recognized Manager.

8) When an FBO changes residence to a different country, he/she must notify the old country of residence
so that the address can be changed, and a new Home Country assigned.

(c) A Preferred Customer can be registered and can be assigned to the same FBO in multiple countries,
however the Case Credit of his/her purchases cannot be combined from multiple countries for
qualification as a Wholesale Qualified FBO.

16 Prohibited Activities
16.01

(a) The Management/Executive Committee's decision to terminate a Forever Business or to disallow,

realign or adjust Bonuses, Case Credits, compensation or any incentive awards for any FBO’s involvement
in activities or omissions that are not in conformance with Company Policies and the Code of Professional
Conduct shall be final. Intentional acts of omission and disregard for the Company Policies and the Code of
Professional Conduct by an FBO shall be severely dealt with which may include termination and legal
action for damages.

Until investigations are completed, the FBO will be held under ‘suspended’ status which will prohibit
him/her from placing order and may prohibit him/her from receiving profits and bonus payments and
sponsoring other FBOs.

16.02

Prohibited activities causing grounds for termination and liability for any damages caused by such acts
include, but are not limited to, the following conduct:

(a) Fraudulent Sponsoring. An FBO/Preferred Customer is prohibited from sponsoring individuals without
the knowledge and execution of Forever Business Owner Application and Agreement by such individuals;
the fraudulent sponsoring of an individual as an FBO; or the sponsoring or attempted sponsoring of non-
existent individuals as FBOs or Customers (“phantoms”) to qualify for commissions or bonuses. As per the
Rule 7(ii) of Direct Selling Rules, such activities will constitute a direct violation under fraudulent activities.

(b) Bonus Buying. An FBO is prohibited from ordering or encouraging their teams to order more product
than required to meet immediate sales needs, and additional products may be purchased only after 75%
of that product’s inventory has been sold, consumed or otherwise utilized. An FBO is prohibited from
purchasing products or encouraging other individuals to purchase products solely for the purpose of
qualifying for bonuses, and from using any other mechanism by which strategic purchases are made to
maximize commissions or bonuses when an FBO does not have a bona fide use for the products
purchased. In order to ensure no inventory loading is occurring:

1) A direct seller shall not require or encourage direct sellers recruited by the first mentioned direct seller
to purchase goods in unreasonably large amounts. Each FBO who orders product that was the subject of a
prior order shall also be confirming and certifying to the Company that 75% of the prior order of that
product has been sold or otherwise utilized. Each FBO should keep accurate records of monthly sales. FBO
agrees that these records can be subject to inspection by the Company upon reasonable notice. Such
records will include reports reflecting inventory on hand at the end of the month.

2) The Designated Distributor will be liberal in its application of the buy-back policy on termination of a
Forever Business, but the Designated Distributor will not repurchase products or issue refunds on
products certified as having been consumed or sold. It means, the Designated Distributor will buy-back
ONLY resalable products from the individual terminating his/her Forever Business. Falsely representing the
amount of product sold or consumed in order to advance in the marketing plan shall be grounds for
termination.

3) To discourage the FBO from encouraging other FBOs to circumvent the inventory loading prohibition,
the Company will charge back to a terminated FBO’s upline any bonuses paid or levels will be reverted due
to product returned from a terminating FBO.

(c) Proxy Purchasing. An FBO is prohibited from purchasing product in any other than his/her own name.

(d) Selling to another FBO. In addition to retail activities, an FBO is prohibited from selling product to any
FBO other than his or her personally sponsored FBOs, but at not less than 30% discounted price. Any other
sale to another FBO, either directly or indirectly, is a prohibited transaction for both the selling and the
buying FBO. The equivalent Case Credit of such a prohibited sale shall not be allowed for purposes of
meeting the Active requirement or qualification requirement for any other benefits within the Marketing
Program. Resulting adjustments shall be made for this non-compliance.
(e) An FBO is prohibited from engaging in activities that are prohibited in all sections of 17.10, 19.02, and
20 as set forth herein.

(f) An FBO is prohibited from appearing in, being referenced in, or allowing the FBO’s name or likeness to
be featured or referenced in any promotional, recruiting or solicitation materials for another direct sales
company.

(g) An FBO is prohibited from any action or failure to act which evidences intentional disregard and gross
negligence of Company Policies and the Code of Professional Conduct. The FBO shall not make any
representation relating to the Company, its Marketing plan or its products, including remuneration system
and the agreement between the Company and the FBO in a false and or misleading manner.

(h) Selling in Stores.

1) Except as herein provided in this section below, an FBO is prohibited from permitting company products
to be sold or displayed in retail stores, military PXs, swap meets, flea markets, or like exhibitions. However,
exhibitions for a period of less than one week in a twelve-month period at the same venue are considered
temporary and are therefore permitted after receiving written approval from the Corporate Office.

2) An FBO who has a service-oriented office, barber shop, beauty shop or health club is permitted to
display and sell products within that office, shop or club. However, exterior signs or window displays by
such FBO to advertise the sale of Company products are prohibited.

3) An FBO is prohibited from selling or marketing Forever brand product except that it be in its original
packaging. However, products may be promoted and served in restaurants by the glass or portion.

(i) Using Unauthorized Literature. The Company's prior written approval is required to use, produce or
sell any sales aid or materials, other than those provided by FLP.
1) An FBO is prohibited from promoting or selling any sales aids, training materials, websites or Apps not
provided by FLP, except to FBOs within his or her own downline. Such materials offered for sale to his or
her own downline must be approved by FLP (for content and pricing), and be sold at a reasonable price.

(j) Selling Online. An FBO is prohibited from transacting the sale of Forever product using any internet-
based sales channel other than the Company provided My Forever India mobile app, the Aloe Store India -
https://aloestoreindia.in or at an approved independent FBO website as defined in section 17 here in.

(k) Selling to Others for Resale. An FBO is prohibited from selling FLP products to anyone for the purpose
of resale or entrusting others to sell FLP products.

(l) Sponsoring an FBO into Another Company. An FBO is prohibited from, directly or indirectly, contacting,
soliciting, persuading, enrolling, sponsoring or accepting any FBO, FLP customer or anyone who has been
an FBO or Customer within the last twelve (12) months, into, or encouraging any such person in any way to
promote opportunities in marketing programs of any direct sales company other than FLP.

(m) An FBO is prohibited from disparaging other FBOs, FLP’s products/services, the Marketing and
Compensation Plan, or FLP’s employees to other FBOs or third-parties. Any questions, suggestions or
comments regarding these issues should be directed in writing to company’s corporate offices only.

(n) Making Product Claims. FBOs may not make any representation, expressly or by implication, that
Forever products can prevent, diagnose, treat or cure any disease or medical condition. Forever products
that are intended to be ingested into the body are purely nutritional and/or nutritional supplements and
are, therefore, regulated throughout the world as food. Forever products that are intended to be used on
the body are regulated throughout the world as cosmetics. Forever does not produce or distribute any
products that are to be considered or described as a medicine, treatment or cure.

(o) Making Earnings Claims. FBOs may not make any false or deceptive representation, expressly or by
implication, regarding the amount or level of income, that a prospective FBO can expect to earn. Such
representations include but are not limited to representations and/or images used to show a dramatically
improved, luxurious or lavish lifestyle.

(p) Operating Business by Proxy. A Forever Business, and any resulting downline, created or operated by
proxy, either intentionally or inadvertently, is prohibited, and shall be adjusted for compliance with
Company Policies and the Code of Professional Conduct by the Executive Committee.

(q) Exporting or Importing Product. An FBO is prohibited from exporting or importing products for
commercial use to a country where said products are not registered, formulated, or labelled in accordance
with jurisdiction and law of the country where FBO is attempting to export or import said products.

(r) Advertising Price of Product. An FBO is prohibited from any form of advertising of our products at any
price below the Maximum Retail Price. This includes a stated price or any other pricing formula that
reduces the price paid for any Forever product to below that of MRP.

(s) An FBO is prohibited from attempting in any manner to induce, coerce or persuade any other FBO to
terminate his or her position, cease doing business or reduce his or her business building activities for any
reason.

(t) Improper Conduct. Forever shall have the exclusive right to terminate an FBO’s distributorship, without
notice, if he/she engages in conduct that, in Forever’s reasonable judgment:

1) is contrary to the spirit of Forever;

2) is unbecoming of a representative or FBO of Forever;

3) is or could be harmful to the interests of Forever; or

4) does or could bring Forever into disrepute.

Upon termination under this Section (t), FBO is forbidden from making derogatory or disparaging
statements concerning Forever to any third party.
(u) FBO Operated Training Centres. FBOs may set up training rooms and offices for the purpose of
meetings and trainings with their teams and new prospects. Approval for such training centres must be
taken from the Company in writing, by submitting a Training Centre application form available on request
from the Marketing team at the Corporate Office along with the required images and documentation as
requested in the application.

17 Company Policies

17.01

(a) The Preferred customer/FBO relationship with FLP is one of a contractual nature. Only adult individuals,
18 years of age or older, may contract with FLP to be an FBO. As per Rule (8) of the Direct Selling Rules, an
individual who is convicted, or bankrupt during the last 5 years prior to joining business of direct selling or
a person of unsound mind shall not join business of Direct Selling. Hence, such individuals cannot become
Preferred Customer/FBO of the Company. Joining with the direct selling entity is Free and no costs are
involved. It is mandatory for a Direct Seller to provide the direct selling entity with legible documents such
as proof of address, proof of identity, and Permanent Account Number (PAN).

Forever Business Owner Application Process:

An individual can become a Preferred Customer of Forever Living Products by:

(1) Digital Process - Entering into a click wrap agreement through www.foreverliving.com

Preferred Customers/FBOs are allowed to purchase 1 order upto maximum of approximate Rs.31000/-
with effect from 21st November, 2023 in one calendar month until the KYC documents are received and
they are verified and approved by the company.
With effect from 1st April 2022, if no orders are placed in a new FBO ID within a stipulated period from the
date of joining, such applications will be considered as incomplete and will be automatically removed from
our systems periodically without prior intimation. Such persons can rejoin immediately under a sponsor of
their choice.

Before commencing any business activity, a direct seller should have an ID card as per the Direct Selling
Rules. This ID card is made available free of cost, through foreverliving.com. Upon becoming Wholesale
Qualified, physical Identity card is also issued to the qualified FBOs by the company.

(b) Your relationship with the company is of contractual nature and therefore an FBO is required to
conduct his/her business within the terms of the Forever Business Agreement, and in compliance with the
Company Policies and the Code of Professional Conduct that are applicable in the country in which he/she
is conducting business. All FBOs must also comply with the requirements as per Indian laws including but
not limited to the Consumer Protection (Direct Selling) Rules, 2021.

(c) A Forever Business consists of the person(s) named on the Forever Business Owner Application on file
at the Home Office.

Forever Business with 2 names on the FBO Application, which was set up prior to 1st April 2015, may opt
to become single name FBO Application after requesting for the spouse name to be deleted from the FBO
Application. In this event, the deleted spouse can sign another FBO Application only under the spouse’s ID
at the level of Preferred Customer. Such FBO Application will not be allowed to avail the Preferred
Customer 6month sponsor change policy.

If the spouse of a legally married FBO wishes to create his/her own Forever Business, he/she must do so by
sponsoring directly under his/her spouse or directly under the spouse’s Sponsor. If the spouse of a legally
married Terminated FBO wishes to create his/her own Forever Business within one year of the date of
termination, he/she must do so by sponsoring directly under the Terminated FBO’s former Sponsor.
However, if joining a year or more after the Termination, the spouse may choose any FBO as his/her
Sponsor.
(d) An FBO shall be held responsible to properly manage his/her Forever Business, specifically, but not
limited to, preventing Family members from using information obtained through such Forever Business, to
circumvent compliance of Company Policies and the Code of Professional Conduct required or evolving
from the Forever Business of the FBO. An FBO’s failure to properly manage his/her Forever Business may
result in termination.

(e) In the event that the downlines of an FBO sponsor into a foreign country and the FBO has not
previously been sponsored into that country, the FBO will be automatically sponsored into that foreign
country and agrees to the prevailing policies and local laws of that foreign country and agrees to be bound
by the dispute resolution policies set forth herein.

17.02

The Company agrees to sell the FBO product through its Designated Distributor and pay volume bonuses
as provided in the Company Marketing Plan, provided the FBO is not in violation of such FBO’s contract
with the company.

17.03

An FBO may develop his/her own marketing techniques, so long as they are not in violation of any
Company, state, federal or jurisdictional rules, regulations or statutes. In view of this, FBO must not
present marketing techniques or advantages of Direct Selling in a misleading, deceptive manner or follow
unfair trade practices.
17.04

Any transfer other than by inheritance of a Forever Business, without prior Company approval, is
prohibited and any such transfer shall be void. For the purpose of this provision, a change of beneficial
interest of a Trust held Forever Business shall be treated as a transfer, which requires written approval by
the Company to be valid.

17.05

Except as herein provided, an FBO is prohibited from, directly or indirectly, changing Sponsors. The
Company will only consider the first valid FBO Application received by the Company or its Designated
Distributor. Subsequent FBO Applications shall be disallowed.

17.06

When an FBO changes residence to a different country, he/she must notify the old country of residence so
that the address can be changed and a new Home Country assigned.

17.07

Errors or Questions. If an FBO has questions about or believes any errors have been made regarding
bonuses, downline activity reports, charges or changes, the FBO must notify the Company within sixty (60)
days of the date of the purported error or incident in question. The Company is not responsible for any
errors, omissions or problems not reported within sixty (60) days.
17.08 Voluntary Termination.

(a) An FBO/Preferred Customer may terminate his/her Forever Business by submitting a written request,
signed by all named individuals appearing on the current approved Forever Business. The effective
termination date is the date on which the Company processes the termination request. The terminating
FBO forfeits the current sales level and all downlines, including those in foreign countries, established at
the time.

(b) Once an FBO terminates, the spouse, (if on the same FBO Business) is also considered terminated.

(c) After 12 months, a terminated FBO/Preferred Customer may reapply subject to the company’s approval.
Upon such approval the FBO will enter as a Preferred Customer, and will not have the previous downline
organization restored. However, if a terminated Preferred Customer wants to re-join under the same
sponsor, he/she may reapply subject to The Company’s approval within 6 months of termination.

(d) If the terminating FBO is a Sponsored Recognized Manager and has any 1st Generation Recognized
Managers in his/her organization, these Managers will be classified as Inherited Managers to the newly
appointed Sponsor.

(e) The Terminated Sponsored Recognized Manager will continue to count towards his/her previous
Sponsor’s Manager pin level.

(f) Buy Back Rule for FBOs/Preferred Customers opting Voluntary Termination

(i) The Company shall buy back any unsold, saleable FLP product, except literature, that has been
purchased by an individual in his/her ID within the previous twelve (12) months from the one who
terminates his/her Forever Business. Such buy back will be accomplished by the terminating individual,
first giving written notice to the Company of intent to terminate the Forever Business and forgo all rights
and privileges relating thereto. The terminating individual must submit a written request and return all
products to the billing address for which a refund is being claimed, along with proof of purchase, to the
source of purchase. All FLP Products are tagged to the invoice it was purchased under. In this regard all
returning products must track back to their original invoice of purchase. The Company shall ensure that
the policy with regards to unsold saleable product upon termination of the Forever Business shall be
adhered to by the Designated Distributor from whom products have been purchased by the
FBO/Preferred Customer.

(ii) If the product returned by a terminating individual was purchased at Preferred Customer Price (PCP),
the Preferred Customer Profit will be deducted from the Sponsor to whom it was paid. If the product
returned is greater than 1CC, all Bonuses and Case Credits received by the terminating FBO’s upline for the
products returned, will be deducted from the uplines. If the Case Credits were used for any level move-ups
of the FBO or uplines, those move-ups may be re-calculated after deducting the Case Credits to determine
if the move-ups should remain in force.

(iii) If a terminating FBO returns any Combination Pak, and it is missing some product, the refund and the
deductions from the uplines will be calculated as if the entire Combo Pak was returned, and then the
Wholesale or Preferred Customer Price of the missing components will be deducted from the refund
issued.

iv) After verification of the facts, the FBO will receive a refund from the Company or the Designated
Distributor for the amount equal to the FBO’s cost of the products being returned, less the bonuses
personally received, freight charges, 10% administration charges and other appropriate setoffs, if any.
However, in case the FBO returns the Products during the cooling-off period, he will be entitled to obtain a
refund of the amount equal to the FBO’s cost of the products being returned less the bonuses personally
received by such FBOs. In case of a Preferred Customer returning a product, while calculating the refund,
any Preferred Customer Profit earned on the purchases of personally sponsored downlines will also be
deducted.

(v) After recouping any costs or damages resulting from the terminated individual’s adverse conduct, if any,
the Company will remove the individual from the Forever Living Marketing Plan, and his/her entire
downline organization will move up directly under the terminating individual’s Sponsor in the current
generation sequence.

(g) The “Buy Back Rule” is designed to impose upon the Sponsor and the Company the obligation to ensure
that FBOs/Preferred Customers are buying products wisely. Individuals may not buy more products than
he/she can use for his/her business and personal needs. The Sponsor should make every effort to provide
recommended guidelines to the downlines so that he/she purchases only as much product as is required
to meet immediate sales needs and that additional products be purchased only after 75% of that product
inventory has been sold, consumed or otherwise utilized. Products previously certified as having been
sold, consumed or utilized shall not be subject to repurchase under the “Buy Back Rule”.

17.09 Termination or Suspension for Cause.

(a) Termination means a severance of all domestic and international privileges and contractual rights
available to an FBO, including the privilege to buy and distribute the products. The Termination will result
in the inability to qualify for Bonuses, and severance of participation in all other benefit programs
sponsored by the Company.

(b) A terminated FBO shall, upon demand by the Company, be liable to repay, return or compensate the
Company for any benefit programs, prizes, inventories or bonuses received from the Company from and
after the date of the activities causing such Termination. After recouping any costs or damages resulting
from the terminated FBO’s conduct, forfeited bonuses, caused by such Termination, shall be paid to the
next qualifying FBO upline who is not in violation of any of the Company Policies and the Code of
Professional Conduct.

(c) After one year (12 months), a terminated FBO may reapply subject to Home Office approval. Upon such
approval the FBO will enter as a Preferred Customer, and will not have the previous downline organization
restored.
(d) Suspension is a temporary status that prohibits an FBO from placing orders and may prohibit them
from receiving profit and bonus payments, and sponsoring other FBOs.

(e) The profits and bonuses of a Suspended FBO shall be held until the FBO is either reinstated or
terminated. If reinstated, the withheld payments shall be paid to the FBO; otherwise they shall be
disbursed in accordance to the marketing plan.

(f) If the terminated FBO is a Sponsored Recognized Manager and has any 1st Generation Recognized
Managers in his/her organization, these Managers will be classified as Inherited Managers to the newly
appointed Sponsor.

(g) The Terminated Sponsored Recognized Manager will continue to count towards his/her previous
Sponsor’s Manager pin level.

17.10 Internet Policies.

(a) Selling Products Online. Each Forever Business Owner will be offered the opportunity to purchase a
Company-approved FBO website, FLP360, for marketing products and the business opportunity. Online
orders will be fulfilled only on the Designated Distributor’s webstore which is www.aloestoreindia.in or the
Mobile App i.e. My Forever India. In order to maintain the integrity of FLP’s brand name, product line and
the FBO/Customer relationship, an FBO is prohibited from selling any FLP brand products online through
an independent website. E-Commerce sales can only be made directly by or through a link to the
Designated Distributor’s Company webstore at www.aloestoreindia.inor through the Mobile App i.e. My
Forever India.

(b) Sponsoring an FBO online via an electronic signature application or online FBO Application is prohibited
outside of the direct application or link to the official Company website at www.foreverliving.com.
Sponsoring an FBO digitally via a ‘click-wrap’ agreement, is ONLY allowed through the
www.foreverliving.com or a referral link that goes to the www.foreverliving.com domain.
(c) Electronic Advertising. Independent FBO websites that have been approved by the Company, or are as
part of an online banner or display ads that conform to the Company’s advertising guidelines and have
been approved by Company, will be allowed. Online banners or display ads must be submitted to the
Company for approval prior to posting online and must link a user to the Company website or an
independent FBO website that has been approved by the Company. All electronic advertising is subject to
and controlled by the Company Policies and the Code of Professional Conduct relating to advertising and
promotional guidelines.

(d) Additional restrictions on internet Use. An FBO may not include any company names or proprietary
information (i.e.“Forever Living Products”,or Forever trademarks, trade names, FLP product names, domain
name (URL) in your online banners, display ads and search engine advertisements (Not limited ONLY to
Google Ads) that may confuse visitors as to the identity of the source and/or create the perception in any
way that the visitor is visiting the official company website. You must clearly denote you are an
independent forever business owner and ONLY link to your Forever replicated website https://abc.flp.com,
where “abc” is the name chosen by the FBO to be their site or to an approved website. The display URL or
domain must match your landing page.

An FBO may not copy or use any Company materials from any source that may result in misleading or
confusing the user into thinking the FBO’s website is that of the Company or any of its official affiliates. FLP
product names are strictly proprietary to the Company and cannot be used by any FBO as a sponsored link
or for any other unauthorized use. An individual FBO website must clearly indicate that it represents an
Independent Forever Business Owner who is not an agent of the Company or any of its worldwide
affiliates.

17.11 Compliance of all Indian laws and Independent Forever Business Owner:

(a) The Forever Business Owner is an independent non-exclusive contractor/FBO and not an agent,
employee, partner or legal representative of the Company for any purpose whatsoever. Each FBO shall be
responsible for his/her own business, and shall comply with Indian laws including but not limited to the
Central, State and local statutes and regulations and all applicable laws including licensing and taxation
laws etc. The Forever Business Owner shall be solely responsible for all payments for any goods or services
supplied to the FBO in the course of the business.

(b) The Company is legally bound to make any bonus payments that may be due to only those Forever
Business Owners who are Indian Residents and hold a valid Permanent Account Number (“PAN”) for
income tax purposes. Any such payments will be held back by the Company until PAN is provided to the
Company. The Company may, at its discretion, make bonus payments to Forever Business Owners (who
have not furnished their PAN details) after withholding tax at a rate of 20 % plus applicable surcharge and
education cess (if any) of such accrued bonus payments.

(c) Bonuses and/or incentives earned by the Forever Business Owners are inclusive of all government taxes
and levies (direct and indirect).

18 Legal

18.01 Grievance Redressal/Dispute Resolution/Waiver of Jury Trial.

(a) If a grievance, complaint, controversy or claim arising out of or relating to the FBO relationship or FLP
products, this should first be resolved by negotiations. , The company encourages its FBOs to first contact
the sponsor and his/her upline managers to resolve any such complaints or disputes. If their complaints
are not addressed to their satisfaction, the company invites them to lodge their complaints with
flpcare@flpindia.net These complaints will be handled by internal grievance handling procedure. If these
cannot be resolved by negotiations, the Company and FBO agree that in order to promote to the fullest
extent reasonably possible a mutually amicable resolution of the dispute in a timely, efficient and cost-
effective manner, he/she will waive his/her respective rights to a trial by jury and settle the dispute by
submitting the dispute to the Local Arbitration, in Mumbai, India, in accordance with the written
procedures adopted by the Company for resolution of disputes in accordance with the written Dispute
Resolution Policy currently in effect. Mumbai, India shall be deemed the sole and exclusive place for
jurisdiction and venue of any dispute between the company and the FBO, and if appropriate, under the
Company’s dispute resolution procedures, a court of competent jurisdiction located in Mumbai, India. The
Forever Business Owner Application and Agreement shall be governed in all respects by the laws of India.

For the purpose of investigation of any disputes raised, the Company will send, in writing, queries arising
during the process of the investigation in order to provide a fair hearing to both parties of the dispute. The
FBO is obligated to respond to all the queries raised by the Company within the stipulated time period
stated in the letter/notice. In the event no response is received from the FBO despite a reminder, the
Company will remain within its right to deem such silence as acceptance of the accusations raised against
the FBO and on the basis of which the FBO can be held liable for Suspension or Termination by the
Company.

(b) Participating in the international sponsoring program is a privilege that gives each FBO the chance to
benefit from FLP’s international network of companies. The international sponsoring program is monitored
from FLP’s home office in Maricopa County, Arizona. An FBO participating in the international sponsoring
program agrees and consents to any disputes arising out of or relating to the FBO relationship or FLP
products, involving any of the FLP affiliated companies, shall be resolved through binding arbitration in
Maricopa County, Arizona, pursuant to www.foreverliving.com and Forever Living Products International,
LLC’s current dispute resolution policies as set forth above and stated on FLP’s Company website at
www.foreverliving.com.

18.02 Testamentary Transfers.

(a) The transfer or assignment of a Forever Business is prohibited except in the event of death or legal
separation or divorce.
(b) All Forever Business Owner Applications that contain two signatures, regardless of when signed, shall
be treated as creating a Joint Tenancy with Right of Survivorship. On the confirmation of death of any one
of the two signing FBOs, the Forever Business will automatically be transferred to the survivor of the two.
This will be the case regardless of what is stated in a Will of the first FBO to be deceased. In addition, this
means that when two persons have signed on the Forever Business Owner Application the survivor of the
two will be the sole FBO after the death of the first. If an FBO does not wish this result, they must contact
the Home Office to express his/her needs and to determine if such needs can be accommodated. Keep in
mind that no change in a Forever Business can be made during your lifetime except in the case of a legal
separation or divorce.

(c) If the FBO Application of a legally married person has checked the marital status box as being Married,
but the application only contains the signature of one of the married parties, the company will treat the
Forever Business as being a Joint Tenancy with Right of Survivorship.

(d) Forever Business Owner Applications that have the marital status box checked as being single and with
only one signature will be treated by the company accordingly.

(e) To transfer a single person’s Forever Business on death, such FBO must have a Will or use of a Grantor’s
Trust.

(f) The Company recognizes Joint Tenancy with Right of Survivorship and use of Grantor Trusts as legal
means of holding a Forever Business and in the event of an FBO’s death, a means of transferring the
Forever Business to the Survivor or named beneficiary respectively without having to go through probate
proceeding to get the property to the intended heir.

(g) If the Forever Business is held in a Business Entity, the death of the primary shareholder will not
remove the Forever Business from the Business Entity so long as the ownership of the Business Entity
remains in conformity with Company policies governing ownership of such Business Entity. The transfer
will be recognized by the Company when a court order or legal documents addressing the transfer are
submitted to and approved by the Company.
(h) Within six (6) months following the date of FBO’s death, the surviving FBO, trustee or estate
representative shall provide notification of such death to his/her Domestic Home Office of FLP. Such notice
is to include a certified copy of the death certificate, a certified copy of the Will or Grantor’s Trust, or Court
Order, authorizing the transfer of Forever Business to a qualified successor. After six (6) months from the
date of death, FLP may remove the deceased FBO from the Forever Business. Giving timely notification and
providing the required documentation for a successor’s interest, will be required to prevent a suspension
and/or termination of the Forever Business. If based on valid reasons, a request for a reasonable
extension of time to provide transfer documents may be submitted to the deceased FBO’s FLP Domestic
Home Office prior to the end of the six (6) month period. FLP reserves the right to make payments to the
joint survivor, beneficiary, trustee or legally authorized personal representative of the estate of a deceased
FBO pending the timely submission of appropriate legal documentation.

(i) The inheritable rights to a Forever Business are limited and restricted as follows:

1) The heir must be a person who can qualify as an FBO.

2) Because the heir must be an adult individual, a trust or guardianship may have to be established for
multiple heirs or minor children. In the event a trust is established, a copy must be placed on file with FLP.
Its terms must clearly allow the trustee to act as an FBO. A guardian or a trustee of a testamentary trust
must be appointed by the court of proper jurisdiction and receive specific approval to be an FBO on behalf
of the minors.

3) A trustee or guardian shall retain the FBO status so long as the Forever Business Owner agreement is
not violated, until the beneficiaries have attained the age of majority, and an heir accepts the responsibility
of operating the Forever Business with prior approval of the court.

4) A trustee, guardian, spouse or other representative-type FBO shall be responsible for the actions of the
beneficiary, ward, or his/her spouse for purposes of following the policy terms of the Forever Business
Owner agreement. A violation of Company Policies and the Code of Professional Conduct by any of the
above individuals may result in termination of the Forever Business.
5) The inheritable Forever Business position within the Company Marketing Plan is limited to recognition at
no higher than that of Manager. However, bonuses shall be paid at the same levels and requirements as
held by the deceased. All Sponsored Managers belonging to the Forever Business will be reclassified as
Inherited Managers, who can subsequently qualify as a Sponsored Managers as outlined in Section 5.04(e).
Forever Business positions below Manager shall be inherited at that level.

18.03 Transfers Due to Divorce.

(a) During a pending divorce or negotiation of a property settlement, the Company will continue to
disburse payments to the FBO as was done prior to the pending action.

(b) In the event of divorce or a legal separation, a legally enforceable property settlement agreement may
decree the Forever Business be granted to one spouse or the other. The Forever Business cannot,
however, be partitioned. Only one adult individual will be entitled to retain the current downline of this
Forever Business. The other spouse may choose to establish their own Forever Business at the same level
in the Marketing Plan, but no higher than Manager, as established with the ex-spouse. Such other spouse
must be sponsored by the original sponsor, or by the ex-spouse. The other spouse’s new Forever Business
shall be treated by the sponsor as Inherited until re-qualified.

19 Restrictive Covenants

19.01

To the extent permitted by law, the Company, its directors, officers, shareholders, employees, assigns and
agents (collectively referred to as “Associates”) shall not be liable for, and the Forever Business Owner
releases the Company and its Associates from and waives all claims, for any loss of profits, indirect, direct,
special or consequential damages, and for any other losses incurred or suffered by the FBO as a result of:
(a) FBO’s breach of the Forever Business Owner Agreement of FLP Company Policies and the Code of
Professional Conduct and Procedures;

(b) The promotion or operation of the FBO’s Forever Business and FBO’s activities related to it;

(c) FBO’s incorrect or wrong data or information provided to FLP or its Associates; or

(d) The FBO’s failure to provide any information or data necessary for FLP to operate its business, including
without limitation, FBO’s enrollment and acceptance into the FLP Marketing Plan and the payment of
volume bonuses; or

(e) Transfers pursuant to death, legal separation or divorce of an FBO. EACH FBO AGREES THAT THE
ENTIRE LIABILITY OF THE COMPANY, AND ITS ASSOCIATES FOR ANY CLAIM WHATSOEVER RELATED TO THE
RELATIONSHIP OF AWARENESS INCLUDING, BUT NOT LIMITED TO, ANY CAUSE OF ACTION SOUNDING IN
CONTRACT, TORT, OR EQUITY, SHALL NOT EXCEED, AND SHALL BE LIMITED TO, THE AMOUNT OF
PRODUCTS FBO HAS PURCHASED FROM THE COMPANY OR ITS DESIGNATED DISTRIBUTOR THAT ARE IN
RESALABLE CONDITION.

19.02 Limited License to Use Company Marks.

(a) The name “Forever Living Products” and symbols of FLP and other names as may be adopted by FLP
including FLP Product names are proprietary trade names and trademarks of the Company.

(b) ) Each FBO is hereby licensed by the Company to use FLP’s registered trademarks, service marks, and
other marks (hereinafter collectively referred to as “Marks”), in conjunction with the performance of the
FBO duties and obligations under the Forever Business Owner Agreement and the corresponding policies
and procedures. All Marks are and shall remain the exclusive property of “FLP”. The Marks may only be
used as authorized by the Forever Business Owner Agreement and the Company’s corresponding policies
and procedures. The license granted herein shall be effective only as long as the FBO is in good standing
and in full compliance with FLP’s policies and procedures. However, it is prohibited for an FBO to claim any
ownership of FLP’s Marks (i.e., registering for a domain name using the name “FLP”, “Forever Living”, or any
other FLP Mark in any way, shape or form) unless it has been approved in writing by FLP. These Marks are
of great value to FLP and are supplied to each FBO for each FBO's use in an expressly authorized manner
only.

(c) FBOs may not use any written, printed, recorded or any other material in advertising, promoting or
describing the product or FLP marketing program, or in any other manner, any material which has not
been copyrighted and supplied by FLP, unless such material has been submitted to FLP and approved in
writing by FLP before being disseminated, published or displayed.

(d) FBOs may not alter any packaging, labels, or directions for use for any FLP Products, or recommend
that a Product be used in any way other than as indicated by the Company literature.

20 Confidential Information and Nondisclosure Agreement

20.01

(a) Downline reports and all other reports and genealogical information, including, but not limited to,
downline sales organization information and commission recap statements, are private, proprietary and
confidential to FLP.

(b) Every FBO who is provided with such information must treat it as private and confidential and take care
to maintain its secrecy and refrain from making any use thereof for any purpose other than the
management of his/her downline sales organization.
(c) An FBO may have access to private and Confidential Information which he/she acknowledges to be
proprietary, highly sensitive and valuable to the Company’s business and is being made to him/her solely
and exclusively for purposes of furthering the sale of FLP products and prospecting, training and
sponsorship of third parties who may desire to become FBOs and to further build and promote his/her FLP
business.

(d) "Trade Secret" or "Confidential Information" shall also mean information, including a formula, pattern,
compilation, program, device, method, technique or process, that:

1) Derives independent economic value, actual or potential, from not being generally known to other
persons who can obtain economic value from its disclosure or use; and

2) Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.

(e) Whenever the Company makes information available to the FBO, it shall be for the sole purpose of
conducting FLP business.

(f) An FBO is prohibited from using, disclosing, duplicating or otherwise making any Trade Secret or
Confidential Information available to anyone other than FBOs, without the prior written consent of the
Company.

(g) An FBO is prohibited from, directly or indirectly, using, capitalizing upon or exploiting any Trade Secret
or Confidential Information for his/her own benefit, or for the benefit of anyone else, other than for the
purpose of conducting his/her FLP business.

(h) An FBO shall maintain the confidentiality and security of the Trade Secret and Confidential Information
in his/her possession and to protect against disclosure, misuse, misappropriation or any other action
inconsistent with the Company's rights.
(i) Further Restrictive Covenants. In consideration to the Company for the receipt of Trade Secret or
Confidential Information, the FBO inherently agrees that for the term of the Forever Business, the FBO
shall not take or encourage any action, the purpose or effect of which would be to circumvent, breach,
interfere with or diminish the value or benefit of the Company's contractual relationships with any FBO.
Without limiting the generality of the foregoing, for the term of the Forever Business, the FBO agrees not
to directly or indirectly, contact, solicit, persuade, enroll, sponsor or accept any FBO, FLP Customer or
anyone who has been an FBO or Customer for the last twelve (12) months, into, or to encourage any such
person in any way to promote, opportunities in marketing programs of any direct sales company other
than FLP.

(j) The agreements contained in the “Confidential Information” section of these policies shall remain
forever and in perpetuity. The agreements contained in the “Further Restrictive Covenants” section of
these policies shall remain in full force and effect during the term of the previously executed Forever
Business Owner Agreement between the Company and the FBO, and thereafter until the later of one (1)
year from the latest receipt of any Confidential Information or twelve (12) months after the expiration and
termination of such Forever Business Owner Agreement.

21 Warranty, Guarantee, and Product Replacements

21.01

For warranty, guarantee the following time period shall apply.

21.02

FLP warrants satisfaction and guarantees its products are free from defect and substantially conform to
product specifications. For all FLP products exclusive of literature and promotional products, this warranty
and guarantee shall be for a period ending thirty (30) days from the date of purchase.

21.03 Replacement Process for defective Products

During the respective stated periods of warranty and guarantee (within 30 days period from invoice date) ,
the Company will provide a new replacement of the same such product in exchange for a defective
product. Such replacement shall be subject to validation of presented proof of timely purchase. Such
purchase must have been by the FBO returning the product. In addition, for replacements of products to
an FBO for product returns by Retail Customers, a proof of sale to the Retail Customer and written proof of
cancellation along with a signed receipt for return of funds as well as the return of product or empty
containers will be required. Repetitive returns of product by the same parties may be rejected.

22 The Code of Professional Conduct

22.01 Integrity, Respect, Diligence

(a) We take great pride in not only on what we achieve, but how we achieve it. In fact, much of the
Company’s appeal to prospective new Business Owners is its well-deserved legacy of integrity, the respect
we show to others and the diligence with which we build successful Forever businesses. As a Business
Owner, we invite you to examine more closely your role in maintaining these core values and the
underlying standards of conduct in a manner that will add to our legacy and ensure our long-term mutual
success. Failure to abide by the principles outlined in the Code of Professional Conduct may result in
disciplinary action up to and including termination.
22.02 Effort, Sacrifice and Dedication

(a) Forever Business Owners teach the principles of direct sales and network marketing to their teams,
emphasizing that, like any other worthy pursuit, it requires effort and sacrifice to be successful. The
flexibility and financial freedom afforded by the Forever Opportunity are earned by those who dedicate
themselves to a routine of hard work over an extended period of time.

22.03 FBOs Are Builders

(a) Forever Business Owners are builders. They build their individual retail businesses, their first line
sponsored business and their multi-generational team. There is no place for tearing down, dismantling or
discouraging others from building their respective businesses.

22.04 No Medical, Lifestyle or Income Claims

(a) Forever Business Owners are truthful when prospecting by not making exaggerated claims about the
Company, the capabilities of its products or the rewards available within its Marketing Plan whether in
person or via social media. This includes medical claims and false or deceptive income projections of any
kind.

22.05 Loyalty

(a) Forever Business Owners are loyal to the Company, its staff and representatives, and fellow Business
Owners at all times, avoiding gossip, criticism and internal ‘politics’.
22.06 Proud Professional Direct Seller

(a) Forever Business Owners look and act the part of a proud professional direct seller and network
marketer.

22.07 Teach Good Networking Principles

(a) Forever Business Owners teach their Downline Business Owners and teams good principles of
networking and personal conduct.

22.08 Positive Attitude

(a) Forever Business Owners display a positive attitude in both speech and behavior, whether in person or
via social media, to all Business Owners, in a spirit of co-operation and teamwork.

22.09 Support Fellow Business Owners

(a) Forever Business Owners are willing to help their own teams as well as give support to fellow Business
Owners and their teams so that all benefit from a successful, vibrant, active local community of Business
Owners.

22.10 Compliance with Company Policies, Code of Professional Conduct, DSA and
DSG Code of Ethics

(a) Forever Business Owners are aware of and comply with all aspects of the Company Policies, Code of
Professional Conduct, the Consumer Protection (Direct Selling) Rules, 2021 regulated under the Ministry of
Consumer Affairs, Food and Public Distribution, Government of India, and the DSA Code of Ethics.
22.11 Participation in Company Events

(a) Forever Business Owners at the Manager Level attend a majority of Company events and promote
Company events to their team.

22.12 Lead By Example

(a) Forever Business Owners lead by example by sponsoring new frontline Business Owners, achieving
monthly 4 Case Credits and striving to qualify as Leadership Managers and to achieve the Earned
Incentive, Chairman’s Bonus, Eagle Manager Retreat and Global Rally.

22.13 Avoid Excessive Product Purchasing

(a) Forever Business Owners encourage those they sponsor to carry product inventory appropriate to their
needs for personal consumption and direct sales activity and to avoid excessive buying.

22.14 Integrity in Sponsoring

(a) Forever Business Owners insist that prospective Business Owners are sponsored under the Business
Owner who introduced them to the Forever Opportunity; and refrain from sponsoring another Business
Owner’s prospect.

22.15 Dealing with Challenges, Issues and Problems

(a) Forever Business Owners deal with challenges, issues and problems personally and do not share them
with Business Owners who are not personally involved, nor post them on social media. They use proper
lines of communication for seeking answers or expressing concerns, beginning with their sponsor and
moving upline or to the Company for further inquiry.

22.16 Refrain from Promoting Non-Forever Product or Service

(a) Forever Business Owners refrain from promoting and/or selling any non-Forever product or service
without prior written approval of the International Home Office.

22.17 Excessive Charges for Meeting Attendance

(a) Forever Business Owners refrain from promoting or hosting events, seminars, webinars, or meetings,
regardless of venue or modality, within the Forever universe of FBOs where the charge for such activity
exceeds the reasonable break-even costs of producing/conducting the activity. The purpose for all similar
activities is to generate interest in, and income through, the Forever Marketing Plan.

22.18 Meetings in Company Facilities

(a) Forever Business Owners demonstrate their willingness to help fellow FBOs, regardless of Sponsorship
line, by inviting them and their guests to free meetings conducted in Company facilities.

22.19 Persuading Forever Business Owners to Terminate

(a) Forever Business Owners refrain from, in any manner, inducing, coercing or persuading any other
Business Owner or Preferred Customer to terminate his or her position, cease doing business or reduce
his or her business building activities for any reason.
22.20 Advertisement of Selling Price of Product

(a) Forever Business Owners refrain from any form of advertising of our products at any price below the
MRP. This includes a stated price or any other pricing formula that reduces the price paid for any Forever
product to below that of MRP.

23 Obligations and duties of a direct seller/FBO as per Consumer Protection (Direct Selling)
Rules, 2021

Rule 6: Obligations of direct seller:

1. Every direct seller shall

(a) have a prior written contract with the direct selling entity for undertaking sale of, or offer to sell, any
goods or services of such entity;

(b) At the initiation of any sale representation, truthfully and clearly identify himself, disclose the identity of
the direct selling entity, the address of place of business, the nature of goods or services sold and the
purpose of such solicitation to the prospect;

(c) Make an offer to the prospect providing accurate and complete information, demonstration of goods
and services, prices, credit terms, terms of payment, return, exchange, refund policy, return policy, terms
of guarantee and after-sale service;

(d) Provide an order form to the consumer at or prior to the time of the initial sale, which shall identify the
direct selling entity and the direct seller and shall contain the name, address, registration number or
enrollment number, identity proof and contact number of the direct seller, complete description of the
goods or services to be supplied, the country of origin of the goods, the order date, the total amount to be
paid by the consumer, the time and place for inspection of the sample and delivery of goods, consumer's
rights to cancel the order or to return the product in saleable condition and avail full refund on sums paid
and complete details regarding the complaint redressal mechanism of the direct selling entity;

(e) Obtain goods and service tax registration, Permanent Account Number registration, all applicable trade
registrations and licenses and comply with the requirements of applicable laws, rules and regulations for
sale of a product;

(f) Ensure that actual product delivered to the buyer matches with the description of the product given;

(g) Take appropriate steps to ensure the protection of all sensitive personal information provided by the
consumer in accordance with the applicable laws for the time being in force and ensure adequate
safeguards to prevent access to, or misuse of, data by unauthorized persons.

2. A direct seller shall not

(a) Visit a consumer's premises without identity card and prior appointment or approval;

(b) Provide any literature to a prospect, which has not been approved by the direct selling entity;

(c) Require a prospect to purchase any literature or sales demonstration equipment;

(d) In pursuance of a sale, make any claim that is not consistent with claims authorized by the direct selling
entity.

Rule 7: Duties of direct selling entity and direct seller:

Subject to the provisions of Chapter VI of the Act, relating to Product Liability, the following shall be the
duties of direct selling entity and direct seller, as may be applicable, namely:
1.Every direct selling entity and every direct seller shall ensure that

(a) The terms of the offer are clear, so as to enable the consumer to know the exact nature of offer being
made and the commitment involved in placing any order;

(b) The presentations and other representations used in direct selling shall not contain any product
description, claim, illustration or other element which, directly or by implication, is likely to mislead the
consumer;

(c) The explanation and demonstration of the goods or services offered are accurate and complete,
particularly with regard to price and, if applicable, to credit conditions, terms of payment, cooling-off
periods or right to return, terms of guarantee, after-sales service and delivery;

(d) The descriptions, claims, illustrations or other elements relating to verifiable facts are capable of
substantiation;

(e) Any misleading, deceptive or unfair trade practices are not used;

(f) Direct selling is not represented to the consumer as being a form of market research;

(g) The promotional literature, advertisement or mail contain the name and address or telephone number
of the direct selling company, and include the mobile number of the direct seller;

(h) Direct selling shall not state or imply that a guarantee, warranty or other expression having
substantially the same meaning, offers to the consumer any rights in additional to those provided by law,
when it does not;

(i) The terms of any guarantee or warranty, including the name and address of the guarantor, shall be
easily available to the consumer and limitations on consumer rights or remedies, where permitted by law,
shall be clear and conspicuous;
(j) the remedial action open to the consumer shall be clearly set out in the order form or other
accompanying literature provided with the goods or service;

(k) The presentation of the offer does not contain or refer to any testimonial, endorsement or supportive
documentation unless it is genuine, verifiable and relevant;

(l) when after-sales service is offered, details of the service are included in the guarantee or stated
elsewhere in the offer and if the consumer accepts the offer, information shall be given on how the
consumer can activate the service and communicate with the service agent;

(m) Products, including, where applicable, samples, are suitably packaged for delivery to the consumer and
for possible return, in compliance with the appropriate health and safety standards;

(n) unless otherwise stipulated in the offer, orders shall be fulfilled within the delivery date proposed to the
consumer at the time of purchase and the consumer shall be informed of any undue delay as soon as it
becomes apparent or comes within the knowledge of the direct selling entity or the concerned direct
seller;

(o) in cases of delay under clause (n), any request for cancellation of the order by the consumer shall be
granted, irrespective of whether the consumer has been informed of the delay, and the deposit, if any,
shall be refunded as per the cancellation terms proposed to the consumer at the time of purchase, and if it
is not possible to prevent delivery, the consumer shall be informed of the right to return the product at the
direct selling company's or the direct seller's cost as per the procedure for return of the goods proposed to
the consumer at the time of purchase;

(p) Right of return offered by that entity shall be in writing;

(q) Whether payment for the offer is on an immediate sale or installment basis, the price and terms of
payment shall be clearly stated in the offer together with the nature of any additional charges such as
postage, handling and taxes and, whenever possible, the amounts of such charges;
(r) In the case of sales by installment, the credit terms, including the amount of any deposit or payment on
account, the number, amount and periodicity of such installments and the total price compared with the
immediate selling price, if any, shall be clearly shown in the offer;

(s) Any information needed by the consumer to understand the cost, interest and terms of any other form
of credit is provided either in the offer or when the credit is offered;

(t) Unless the duration of the offer and the price are clearly stated in the offer, prices shall be maintained
for a reasonable period of time;

(u) The procedure for payment and debt collection shall be determined in writing before any contract is
signed and it shall be such as to avoid undue inconvenience to the consumer, making due allowance for
delays outside the consumer's control;

(v) The provisions of the Legal Metrology Act, 2009 (1 of 2010) and the rules framed thereunder shall be
followed.

2. A direct selling entity or direct seller shall not

(a) Indulge in fraudulent activities or sales and shall take reasonable steps to ensure that participants do
not indulge in false or misleading representations or any other form of fraud, coercion, harassment, or
unconscionable or unlawful means;

(b) Engage in, or cause or permit, any conduct that is misleading or likely to mislead with regard to any
material particulars relating to its direct selling business, or to the goods or services being sold by itself or
by the direct seller;

(c) Indulge in mis-selling of products or services to consumers;

(d) Use, or cause or permit to be used, any fraudulent, coercive, unconscionable or unlawful means, or
cause harassment, for promoting its direct selling business, or for sale of its goods or services;

(e) Refuse to take back spurious goods or deficient services and refund the consideration paid for goods
and services provided;

(f) Charge any entry fee or subscription fee.

3. A direct selling entity and a direct seller shall comply with the requirements of
all relevant laws, including payment of taxes and deductions thereunder.

4. A direct selling entity and a direct seller shall not induce consumers to make a
purchase based upon the representation that they can reduce or recover the
price by referring prospective customers to the direct sellers for similar
purchases.

Exhibit 1 – Approved FBO Website

1.General

An FBO may only advertise and sell Company products via a personal Forever web shop on
www.foreverliving.com or an approved independent FBO website (an "Approved FBO Website"), in
accordance with the criteria specified in the Company Policies and Procedures, The Code of Professional
Conduct ("Company Policy"). In addition to compliance with all the FLP standard requirements defined in
the Company Policy, the FBO must comply with the terms and conditions of this Exhibit 1, which
supplement, are incorporated, and considered part of the Company Policy, outlining the additional terms
and conditions required for an Approved FBO Website.
An FBO shall only display and offer to sale Company products on an independent website that satisfies the
terms and conditions set out in the Company Policy and this Exhibit and that has been authorized two
months in advance in writing by the Company, which authorization shall not be unreasonably withheld
(such authorized independent website is referred to as an "Approved FBO Website").

An FBO must notify the Company in advance of the URL(s) and trade name(s) of the Internet site he/she
wishes to use for its Approved FBO Website, and of any changes to these throughout the term of the
agreement. URLs and trade names may not in any way be detrimental to the luxurious character and
prestigious image of the Company and the Company products.

An FBO shall keep an up-to-date list of any URLs that he/she uses for advertising and sale of Company
products and provide this to the Company at the first working day of each month.

In the event that an FBO intends to substantially revise its Approved FBO Website, the FBO must notify the
Company in advance of the revised website being launched and the Company will check that the criteria in
this Exhibit are still being met. The revised Approved FBO Website should be authorized in advance in
writing by the Company before its launch, which authorization shall not be unreasonably withheld.

Presentation. An FBO with an Approved FBO Website shall ensure that its Approved FBO Website:

(a) Does not use the name "Forever Living", "Forever Living Products" or any protected trademarks, brands,
business names, and/or other names of the Company or any of its affiliates or product names used by the
Company, alone or in combination with other names, letters or figures, as a domain name for its Approved
FBO Website, unless approved by the Company in advance in writing;

(b) Immediately provides for identification of the Approved FBO Website as a website of an independent
FBO, by clearly stating the name of the FBO and the addition "Independent Forever Business Owner" at all
times on the Approved FBO Website;
(c) Only displays Company products on the Approved FBO Website, unless prior approval from the
Company has been obtained;

(d) Is professionally designed and formatted to a standard commensurate with the brand image of the
Company. The environment of the Approved FBO Website must at all times be consistent with the
character and image of the Company and the Company Products. The Approved FBO Website shall not
detract from Company’s brand image by, for example, its name, signage, content (including messages,
images, links and other elements) and/or overall 'look and feel';

(e) Displays photographs of all Company products available for sale, capable of display by users at a
resolution in excess of 72 pixels per inch (ppi). All photographs of the Company products must be obtained
from the Company, subject to such terms and conditions as may be imposed on their use, or approved by
the Company in advance;

(f) Includes descriptions of the Company products for sale. An FBO shall only include product descriptions
that are provided by or authorized by the Company;

(g) Supplies accurate and non-misleading information regarding Company products. In accordance with
Section 16.02(n) of the Company Policy, an FBO may not state or claim, implicitly or explicitly, that
Company products can prevent, diagnose, treat or cure any illness or medical condition. Company
products that are intended to be ingested should only be marketed as foodstuff or food supplement and
are registered as foodstuff worldwide. Company products that are intended to be used on the body are
registered as cosmetic products worldwide. The Company does not manufacture or distribute any
products that can be considered pharmaceutical products or can be considered and/or described as
intended for curing or treatment;

(h) Is easily navigable and facilitates a search function and categorization by product category, product line
and product;

(i) Is optimized for use with standard screen resolutions and web browsers;
(j) Displays the FBO's URL address in the address bar of the web browser at all times during the ordering
process;

(k) Contains a link to the official Company website, www.foreverliving.com, to facilitate an access for
customers. The Approved FBO Website shall not link to sites which detract from the Company's brand
image;

(l) Does not contain, refer to, or is linked to, pages containing illegal, infringing, obscene, or pornographic
material or pages that promote violence, discrimination, or contain hate speech;

(m) Must be hosted by a reputable Internet Service Provider, on a reliable high-quality server and provided
with sufficient bandwidth to deal with average customer demand without significant reductions in speed
or reliability. If the Approved FBO Website is hosted by a third-party platform, the FBO shall ensure that
customers do not visit the Approved FBO Website through a site carrying the name or logo of the third-
party platform. The Approved FBO Website must be very reliable and accessible, with at least 99.9%
availability and a very low latency.

Marketing. An FBO shall:

(a) Comply with all applicable laws and regulations at all times, including but not limited to those on data
protection and privacy (including the General Data Protection Regulation (EU) No 2016/679) distance
selling, e-commerce, consumer protection and product liability, misleading and comparative advertising,
unfair competition, defamation, electronic signatures, and intellectual property rights;

(b) Prevent delivering or selling Company products that are forbidden by local laws and regulations (i.e.,
labelling laws, differing formulation requirements, ingredient bans, sales restrictions) and/or that are not
registered by the Company in the potential sale territory.
(c) Operate the Approved FBO Website exclusively under the FBO's own name and shall not authorize any
third party to link to the Approved FBO Website in any manner that could confuse visitors as to the identity
of the owner and operator of the Approved FBO Website;

(d) Not authorize any third-party to frame the Approved FBO Website (i.e. present content of the Approved
FBO Website within any third-party website) or to "deep link" to any (sub)page within the Approved FBO
Website that is not clearly branded with the FBO's name (i.e. link to an internal or subsidiary page that is
located one or several levels down from the home page of Approved FBO Website). If the FBO becomes
aware that any third party is "deep linking" to any (sub) page that contains Company products, the FBO will
use commercially reasonable efforts to prevent such deep linking;

(e) Not use any licensed pictures, videos, or other advertising and marketing materials on the Approved
FBO Website, unless the use of such materials has been provided or approved by the Company;

(f) In accordance with Section 19.02(c) of the Company Policy, shall not use on the Internet any written,
printed, recorded, or any other material in advertising, promoting or descriptions of the Company product
or the Company marketing program, or in any other manner, any material which has not been copyrighted
and supplied by the Company, unless such material has been submitted to the Company and approved in
writing by the Company before being disseminated, published, or displayed. Such approval shall not be
unreasonably withheld;

(g) Ensure that electronic advertisements, such as online banners, display ads, and search engine
advertisements (e.g., Google AdWords), could not confuse visitors as to the identity of the source and
provides for identification of the advertisement as that of an independent FBO. It should not create the
perception in any way that the visitor is visiting the official Company website. Any electronic
advertisements need to contain a link to the FBO's personal Company web shop on www.foreverliving.com
or the Approved FBO Website;
(h) Ensure that all messages of an FBO in relation to the Company or the Company products on social
media (e.g. Facebook, Twitter, and YouTube) comply with all applicable laws and regulations, general terms
and conditions of the social media platform, the Company Policy and this Exhibit. A social media page
should clearly state to which independent FBO it belongs to prevent deception of consumers. The social
media page may be linked to the FBO's personal Forever web shop on www.foreverliving.com or Approved
FBO Website. It is the sole responsibility of the FBO who creates and maintains the social media pages to
ensure that all messages placed by it or third parties comply with all conditions. Messages that have been
placed but which do not comply with the conditions should be deleted immediately;

(i) Record all Company product sales made via the Approved FBO Website and make details available to
the Company at its reasonable request.

Sales and After Sales Service. An FBO selling on the Internet shall ensure that its Approved FBO Website
provides for:

(a) Appropriate references or contact possibilities to motivate the customer to seek advice from a trained
FBO in the course of personal discussions in order to maintain the Company principle of personal sales of
Company products, also when selling on the Internet. In particular, the Approved FBO Website shall
contain the FBO's name, address, and other appropriate contact details to facilitate a personal
consultation;

(b) Security of information and payments using such encrypted security software in accordance with
industry standards and any applicable laws and regulations. Where payments for Company products are
accepted via the Approved FBO Website or a designated third-party payment system, all payment details
and other customer data must be adequately protected through the use of at least 128-bit encryption and
the maintenance of a valid current security certificate in respect of the Approved FBO Website;

(c) A returns policy, including an efficiently operating return service, in accordance with the stipulations set
out in Clause 17.08 (g) and 21.03 of the Company Policy.
(d) Clear representation of at least the following information:

(i) Details of an independent FBO;

(ii) Description of the Company products offered by the FBO, their prices, delivery costs, and details;

(iii) Payment methods and a safe payment system;

(iv) Clear description of the ordering process, including information on the rights of a customer to cancel a
purchase in accordance with applicable consumer protection laws;

(v) Applicable sales terms and conditions, which should be available at all times during the ordering
process;

(vi) Information on contact possibilities for the buyer (including telephone number and email address of
the FBO) for consumer related questions, including but not limited to return shipments or guarantees.

(vii) An FBO will be responsible for shipping & handling of orders placed on his or her own independent
website. Forever Living Products will only facilitate delivery to the webshop owner (FBO). Shipping and
handling should fulfil the usual quality standards as provided via Company itself. This includes shipping
information, and a reasonable estimation of the delivery time.

(e) Each FBO should keep accurate records of monthly sales, which records can be subject to inspection by
the Company upon reasonable notice. Such records will include reports reflecting inventory on hand at the
end of the month.
 2. Indemnification.

By creating an Approved FBO Website, the FBO agrees to fully defend, indemnify, and hold harmless the
Company and its related entities (including, without limitation, its officers, directors, and employees) from
and against any losses arising out of or relating to any third-party claim concerning (a) your or any third-
party end users’ use of an Approved FBO Website; (b) breach of the Terms and Conditions or violation of
applicable law by you, end users, or your content; or (c) a dispute between you and any end user. You will
reimburse us for reasonable attorneys’ fees, as well as our employees’ and contractors’ time and materials
spent responding to any third-party subpoena or other compulsory legal order or process associated with
third-party claims described in (a) through (c) above at our then-current hourly rates.

3. Penalties.

Failure to adhere to these Terms and Conditions may result in penalties including, but not limited to,
suspension or even termination, including liability for any damages caused, of the FBO’s Forever business,
right to use the Company’s registered trademarks, service marks and other marks, and right to sell or
distribute Company products. The Company also reserves the right to pursue any other legal remedies
available under the law for breach of these Terms and Conditions.

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