Vodafone Mobile Wi-Fi
Monitor
Android Troubleshoot Guide
Introduction
The Mobile Wi-Fi Monitor app allows the user to monitor the status of his mobile Wi-Fi
router. To achieve this, the app must pull the status of the mobile Wi-Fi router in a
predefined time interval by connecting to it through the wireless network.
Some functionalities of the Mobile Wi-Fi Monitor app are replicated with the ones
available in the mobile Wi-Fi router device configuration page, in order to provide fast
shortcuts for the most common user actions.
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Troubleshooting
Application Launch
Application Not Starting
Check if mobile device’s OS is supported, currently the Mobile Wi-Fi Monitor app
supports the following operating systems:
Android Version 4 and above
If the OS is supported, the user should reset the application status and relaunch it:
In Android the user can go to Android “Settings” -> “Applications” -> “Mobile
Wi-Fi” -> “Force stop” followed by “Clear cache” and “Clear data”.
The following screenshots represent the process done on Android 6 on a Samsung S6
Edge device.
Afterwards when the user opens the app it will be reverted to its initial state.
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If the OS is supported and restoring the app to initial state hasn’t solved the problem
please report the issue to global support (GlobalIT.Support@vodafone.com) with clear
indication of the user’s device brand, model, operating system version and app version.
Can’t Connect to Router
The mobile Wi-Fi monitor app connects to the router using the mobile device’s
wireless network connection.
If the app cannot connect to router, please make sure that:
1. Wireless is enabled in the mobile device
2. The device is connected the mobile Wi-Fi router wireless network. By default,
the name (SSID) of the router’s network is visible and has a name in the form of
“VodafoneMobileWiFi-” followed by some characters. The network Wi-Fi
password is physically imprinted on a label inside the router. The user can
modify both the name and password, if that is the case it’s necessary to query
the user for his custom configuration.
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PIN/PUK Code Input
When the SIM is in PIN or PUK locked mode, the Mobile Wi-Fi Monitor app requests the
user to input its code. In some situations, the submission of the code to the device
might fail due to communication issues.
The workaround for the code submission issues in the app is to perform it through the
mobile Wi-Fi router administration page.
The user can access it by pressing the “Web Application” button in the Mobile Wi-Fi
Monitor app (if available) or opening a browser and accessing the URL
http://vodafonemobile.wifi
Note: The above URL is the device’s default value, but it can be manually modified by the user, if that is
the case it’s necessary to query the user for the currently defined value.
As soon has the configuration portal is accessed the PIN/PUK insertion page is
automatically presented.
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App Operation
Start Data Connection
By default, the mobile Wi-Fi router is set up to automatically establish the data
connection to the Vodafone network when it is powered on, but the user can change
this behaviour to perform connection only on demand by setting up the connection
mode to ‘prompt’ in the mobile Wi-Fi router configuration page.
When the connection is not established, the Mobile Wi-Fi Monitor app provides a
connection button on its main dashboard screen.
If there are issues in the connection action, namely an error message being shown to
the user, it’s also possible to perform this action on the mobile Wi-Fi router
configuration landing page. The user can access it by pressing the “Web Application”
button in the Mobile Wi-Fi Monitor app or opening a browser and accessing the URL
http://vodafonemobile.wifi
Note: The above URL is the device’s default value, but it can be manually modified by the user, if that
is the case it’s necessary to query the user for the currently defined value.
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Check Unread SMS’s
The Mobile Wi-Fi Monitor app provides the last unread SMS received in the mobile Wi-
Fi router by tapping the SMS icon or label on the app.
In order to retrieve SMS information from the mobile Wi-Fi router, it’s required to
provide the administrator password as a security measure. The password can be
configured in the app settings screen or provided each time the SMS icon is tapped.
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The administrator authentication may fail causing the fetch of the last SMS message
contents to fail also, presenting an error message to the user. If this occurs, please
make sure the correct password has been inserted and also that the administrator is
not logged in on another device.
As a workaround and/or to view all SMS’s on the router device the user can use the
mobile Wi-Fi router configuration portal by opening a browser and navigating to the
following URL http://vodafonemobile.wifi/home.htm?startPage=sms-inbox
Note: “vodafonemobile.wifi” is the device’s default configuration portal URL, but it can be manually
modified by the user, if that is the case it’s necessary to query the user for the currently defined value
and compose the above URL as “http://<user_defined_url>/home.htm?startPage=sms-inbox”
It’s also possible to access the configuration portal by tapping the “Web Application”
button in the Mobile Wi-Fi Monitor app, performing administrator login in the portal
and selecting “SMS” in the main menu.
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Restart Usage Counter
It’s possible to reset the usage counters of the mobile Wi-Fi router using the Mobile Wi-
Fi Monitor app in the settings screen.
This action requires administration login rights to be performed, ensuring this way that
only the owner/administrator of the mobile Wi-Fi router can issue the command.
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The administrator authentication may fail causing the usage reset command to fail
also, presenting an error message to the user. If this occurs, please make sure the
correct password has been inserted and that the administrator is not logged in another
device.
Has a workaround the user can use the mobile Wi-Fi router configuration portal by
tapping the “Web Application” button or opening a browser and navigating to the
following URL http://vodafonemobile.wifi, performing login and navigating to “Main”>
”Device”> ”Diagnostics”> ”Mobile Broadband connection status” and selecting the
“Reset Counter” button.
Note: The above URL is the devices default value, but it can be manually modified by the user, if that is
the case it’s necessary to query the user for the currently defined value.
Share Wi-Fi network Key
The Mobile Wi-Fi Monitor app eases the sharing of the Wi-Fi network configuration by
enabling sharing by QR Code, phone app or router SMS. This action requires
administration login rights to be performed, ensuring that only the
owner/administrator of the mobile Wi-Fi router can issue the command.
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The administrator authentication may fail causing the retrieval of the network
configuration to fail also, presenting an error message to the user. If this occurs, please
make sure the correct password has been inserted and that the administrator is not
logged in on another device.
As a workaround the user can use the mobile Wi-Fi router configuration portal by
tapping the “Web Application” button or opening a browser and navigating to the
following URL http://vodafonemobile.wifi, performing login and navigating to
“Router”> ”Wi-Fi”> ”Security”, in this configuration page the user can view the full
wireless configuration and share it manually.
Note: The above URL is the device’s default value, but it can be manually modified by the user, if that is
the case it’s necessary to query the user for the currently defined value.
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Background Service (Android Only)
Permanent Status Notification
Restart service by forcefully stopping the app and restarting – see above for
screenshots.
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