Professional Practices
By: Hassan Javed
To: Umer Mukhtar – British Education and Training Systems
Date: 10/09/2024
What Are Professional Practices?
Professional practices mean the actions, behavior, and attitude we use at work. These
include how we work alone and with others. These practices show how we use our
knowledge to do our jobs properly. For example, being on time, respecting others,
completing work honestly, and communicating clearly with coworkers are all part of
professional practices. These skills help us do our job better, build trust, and support
teamwork.
Group Formation – Tuckman’s Model
Tuckman’s Model explains how groups grow and work together over time. It has five main
stages:
1. **Forming** – In this stage, the group is created. Our teacher gave us a group list. After
discussing it, we agreed to form a group. Everyone was polite, and we were getting to know
each other.
2. **Storming** – Here, members start to share opinions. Sometimes people may disagree.
We discussed the project topic and everyone gave ideas. We didn’t face serious conflict, and
our team worked smoothly.
3. **Norming** – This is where the team solves problems and works together better. We
had one conflict about the training location. Some wanted a local hospital; others wanted a
foreign company. We finally agreed to choose the Doctor’s Hospital IT department.
4. **Performing** – In this stage, the team works hard and delivers the final task. We gave
our training, shared information about phishing, and worked as a strong team.
5. **Adjourning** – This is the ending stage. After training, we all got certificates and went
back to our own work. The team finished the project successfully.
Training and Development of Company
**Training** is the process of teaching employees the skills they need for their job. It helps
people learn what to do, how to do it, and how to improve. We gave training on phishing
attacks and explained how to detect and stop them.
**Development** is about long-term company growth. It includes creating marketing
strategies, launching new products, conducting employee training, and awareness
programs. Training helps improve the company’s performance.
**Training Needs Analysis** is used to find out what skills or knowledge employees lack.
Organizations often need new training when technology changes or when new problems
come up. Phishing is a major threat today, so we decided to train people on how to identify
and respond to phishing attacks.
**Planning the Training** includes choosing the right location, time, and method. We
planned our training at the Doctor’s Hospital and chose a time that worked for both the
organization and our team.
**Developing the Training Content** means creating what will be taught. Our team divided
the content among members. We used WhatsApp to stay updated and worked as a team to
complete the training material.
**Delivering the Training** means presenting the session. Everyone in our team spoke
clearly and confidently. We shared our knowledge and gave examples to make the topic
easier to understand.
**Evaluating the Training** helps check if the training was effective. We got feedback and
saw that the learners understood what we taught. Our goals were achieved and we received
training certificates.
Communication and Interpersonal Skills
**Interpersonal Skills** are important in training. These include the ability to speak well,
listen carefully, and work as a team. Our team communicated well. Everyone supported
each other.
**Listening** is the skill of paying attention to others. Good listening helps understand
questions and feedback.
**Expressing** means sharing your ideas, thoughts, and feelings clearly. It builds trust and
avoids confusion.
**Verbal Communication** is what we say using words. It includes speaking during training
or meetings.
**Non-Verbal Communication** is how we use body language, facial expressions, and eye
contact. This adds meaning to words.
Soft Skills in Training
**Communication** – I spoke clearly, and my audience understood me.
**Leadership** – I guided the group and made sure everyone finished their tasks on time.
**Negotiation** – I helped the team agree on topics and ideas respectfully.
**Assertiveness** – I expressed my views politely without hurting others.
**Professional Skills** – I worked responsibly and handled data carefully.
**Personal Skills** – I used my experience and dressed properly to look professional.
Time Management and Event Planning
Time management means organizing your time wisely. I had to balance classes,
assignments, and project work. So I made a daily schedule and followed it carefully.
We estimated how long each task would take and finished everything before the deadline.
We also had a backup training location in case our first plan didn’t work. This saved us from
last-minute problems.
Time Management Skills
- **Goal Setting** – I set daily goals to complete tasks step-by-step.
- **Prioritization** – I worked on the most important tasks first.
- **Self-Awareness** – I noticed I need more confidence and started improving it.
- **Focus** – I stayed focused and avoided distractions.
- **Self-Motivation** – I kept myself motivated even when nervous.
- **Planning** – We planned how each member would present during training.
- **Communication** – We shared updates and helped each other daily.
- **Delegation** – We all finished our tasks with commitment.
- **Stress Management** – We managed our work well and avoided stress.
- **Patience** – I stayed calm and open, even when communication was tough.
Problem Solving Techniques
We faced some problems during our project. One group member was not active. We talked
to the teacher and got help. We used the STAR method: Situation, Task, Action, and Result.
We also used Brainstorming to improve communication by making a WhatsApp group.
When content got too long or repeated, we used the Drill Down Technique to break it into
useful parts.
We asked questions and used Critical Reasoning to make better choices. Then we checked if
the solutions worked well.
Conclusion
This assignment taught me how professional behavior, communication, time management,
and teamwork help in real projects. I learned how to train others, solve problems, and work
as part of a team. These skills will help me in future jobs too.
