MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY

SCHOOL OF BUSINESS AND ECONOMICS

INDUSTRIAL ATTACHMENT REPORT

AUTHOR: SINDANI SETH SIMIYU

REG NO: BS203/105786/21

COURSE: BACHELOR OF COMMERCE

INSTITUTION ATTACHED: TRANS NATIONAL TIMES DT SACCO

DEPARTMENT ATTACHED: FRONT OFFICE SAVINGS ACCOUNTS

SECTION: ACCOUNTS OFFICE

DATE ATTACHED: 29TH APRIL 2024 TO 02ND AUGUST 2024

DATE OF SUBMITTION: 3RD SEPTEMBER 2024

A REPORT SUBMITTED TO THE SCHOOL OF BUSINESS AND

ECONOMICS, MERU UNIVERSITY, IN PARTIAL FULFILMENT OF
THE COURSE REQUIREMENT DONE AT TRANS NATIONAL TIMES
DT SACCO KITALE TOWN FROM 29TH APRIL 2024 TO 02ND AUGUST
2024
DECLARATION

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 ACKNOWLEDGEMENT
I would like to express my sincere gratitude and appreciation to all who stood with me for
being cooperative unto me. Above all I thank the Almighty God for His love and grace. Not
forgetting to express my gratitude to entire Trans National Times DT SACCO fraternity for
their warm welcome and acceptance from the beginning and during my attachment period. I
also express my appreciation to the whole management of the institution for their cooperation
and creating a friendly and conducive environment. They enabled me to learn from them,
gain knowledge and skills in my field of studies.

Special gratitude goes to my supervisors, Mrs. Margaret Barasa and Miss. Mercy Nafula who
helped me throughout the period. Last but not least, my gratitude goes to the manager, Mrs.
Maureen Wasike for the hard work and encouragement that kept me on track for progress.

Lastly, I would also wish to express my sincere gratitude to my family members for their
tremendous support and encouragement. In all I’m grateful to the entire leadership of MERU
UNIVERSITY for giving me the opportunity to acquire knowledge and skills to adjust into
the current global trends.

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 DEDICATION
I take this opportunity as a privilege to appreciate my supervisors for their guidance,
discussions and suggestions which helped me a lot. I express my gratitude to my parents who
helped me in all critical situations during my attachment and they fully supported me in all
circumstances so that I managed to finish the exercise at a high note. May God bless you all.

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 ABSTRACT
The industrial attachment report elaborates more on the full knowledge and skills gained as
an accounting student. It exposes work learned in class, to the real application of the learned
knowledge to the world of economics. At my commencement of my attachment, I was
enlightened on the generation of the best rapport in the work environment. Also, I was able to
gain more courage to communicate with the customers and staff members. In reality, my
mind has been opened up and gotten to know more of dynamics in economic world.

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 OVERVIEW
The purpose of this report is to vividly elaborate out the activities that I undertook during my
learning progress. It clearly discusses the structure of the institution, my daily tasks as
assigned by my supervisors, my analysis in terms of positivity and negativity, summary and
conclusion, the core expectations, was to apply my knowledge obtained from theoretical
lessons and knowledge pampered from my supervisors and apply in the work to attain
institution objectives.

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 Table of Contents

Declaration.................................................................................................................................i
Acknowledgement......................................................................................................................ii
Dedication.................................................................................................................................iii
Abstract.....................................................................................................................................iv
Overview.....................................................................................................................................v
CHAPTER ONE........................................................................................................................1
Introduction................................................................................................................................1
CHAPTER TWO........................................................................................................................2
Organogram of the institution....................................................................................................2
Background and history.............................................................................................................3
Vision.........................................................................................................................................3
Mission.......................................................................................................................................3
Core Values................................................................................................................................3
Slogan.........................................................................................................................................4
BOSA Activities.........................................................................................................................4
FOSA Activities.........................................................................................................................4
Departments...............................................................................................................................4
Specific activities undertaken....................................................................................................5
Analysis of learnt knowledge and applied skills........................................................................6
Profile of skills and competence gained.....................................................................................6
Observation................................................................................................................................7
Strategies to imply on analysis...................................................................................................7
The SWOT analysis...................................................................................................................7
Challenges encountered and problems faced.............................................................................7
Recommendations and suggested improvemants to make the programme worthwhile............8
SUMMARY...............................................................................................................................8
CONCLUSIONS........................................................................................................................8
REFERENCES...........................................................................................................................9

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 CHAPTER ONE
INTRODUCTION

Basically, the university mode of learning has the privilege of giving its scholars the
opportunity to experience more practical knowledge within their courses. Every scholar has
the opportunity to acquire knowledge and skills for the industrial attachment work places.
Attachment exposes the scholar to have the best environment relationship and bring
improvement on self confidence in communication and various skills application in life of
work. It clearly clarifies more understanding of inevitable changes in the dynamics of
industry.

Objectives gained from attachment:

a) To put the knowledge and skills acquired in the class into practical working.
b) To enable the scholar to understand the employment opportunities, work ethics and
responsibilities.
c) The punctuality of student in time management.
d) To expose the student from writing and provide the access of equipment and familiarize
with different devices in the institution.
e) To encourage the student by bringing up the confidence in interaction and
communication.

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 CHAPTER TWO
ORGANOGRAM OF THE INSTITUTION
The model organization chart shows the hierarchy of the organization management:

ADM

BOARD

CREDIT COMMITTEE FINANCE & ADMINISTRATION EDUCATION COMMITTEE SUPERVISORY COMMITTEE AUDIT & COMPLIANCE

CHIEF EXECUTIVE OFFICER

CREDIT MANAGER CREDIT MANAGER

ICT MANAGER FOSA MANAGER FINANCE MANAGER MARKETING MANAGER INTERNAL AUDITOR
REC DISB

ANTI MONEY
EXECUTIVE
ICT ASSISTANT CUSTOMER CARE OFFICER
BRANCH MANAGER REGISTRY OFFICER LAUNDERING
ASSISTANT
OFFICER

ACCOUNTS ASSISTANT
RELATIONSHIP OFFICERS
RELATIONSHIP OFFICERS
ACCOUNTS ASSISTANT
ACCOUNTS
(FOSA) ASSISTANT (ACCOUNTS)
REGISTRY ASSISTANT BUSINESS DEVELOPMENT
(CREDIT)

2 OFFICE ASSISTANT
 BACKGROUND AND HISTORY
The commencement of TNT DT SACCO LTD was in the year 1977 and was registered on the
same year. It was given its certificate of registration that same year. As it progressed, the
SACCO was licensed in the year 2011 October. In the year 2012 June, the SACCO changed
its name from TRANS NZOIA TEACHERS SACCO LTD to TRANS NATIONAL TIMES
DT SACCO LTD. In the same year it extended its operations and opened branches in
different places like; Kiminini, Endebess , Kachibora and Lodwar town . This was due to the
networking of digital platforms to reach members.

The SACCO has its general auditors Nelson and Francis Associates. Also, it has its lawyers:
M. Kiveu and Associates. It is in partnership with banks like Co-Operative Bank and National
Bank. It is located in Trans-Nzoia county Kitale town, Teachers Plaza Building ground floor
next to police station. The address being P.O.BOX 2274-30200 KITAKE, KENYA.

 It has expanded more and more and attained 35,000 members from job specialization
such as teachers, farmers, civil servants, business entrepreneurs, TNT sister organizations,
different groups and other working people.

VISION
To be a leading Financial Institution offering affordable, high-quality products and services to
its members.

MISSION
To efficiently promote savings, credit and other financial products by offering quality service
at affordable rates of interests.

CORE VALUES
1. Integrity
2. Solidarity
3. Trust
4. Democracy
5. Customer focus
6. Competence and professionalism
7. Equality
8. Equity
9. Innovation

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SLOGAN
Tujitegemee Kiuchumi
Within TNT DT SACCO we have FRONT OFFICE SAVINGS ACCOUNTS (FOSA) AND
BACK-OFFICE SAVINGS ACTIVITY (BOSA).

BOSA Activities
 Providing the credit products.
 Saving facilities. (Deposits and shares)
 Credit recoveries.
 Pension advances.
 Loan advances.
FOSA Activities
 Management of Accounts.
 Issuing of ATM Cards.
 Verification of Accounts.
 Opening of New Accounts.
 Preparing weekly and monthly report.
 Cheque receiving.
 Answering customers calls and customers enquiries.
 Serving customers with the best levels.

THE BOARD MEMBERS

The society has 9 board members elected from the delegates. The board ensures that the
business of the society is conducted in accordance with the relevant cooperative laws and the
By-Laws of the society.
THE MANAGER
He /she is the overseer of the SACCO and gives diligent directions to the sub-ordinate staffs.
DEPARTMENTS
CREDIT
Comprises of senior credit officer and 4 loans clerks.
They Approval the loans and advances to members accounts
FINANCE
Comprises of senior finance officer, 3 Accountants assistances and Registry officer.
They make preparations of payments and receipts of customers.
Money issues of customers.

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Safeguards the SACCO equipment used in daily activities.
I.C.T
Comprises of senior I.C.T officer and assistance.
They ensure that the SACCO data and information are protected and the organization move
with the new technological trends of the world.

MARKETING
Comprises of senior marketing officer and 7 marketing and business development officers.
They carry on recruitment of new members and informing the public about SACCO products
and services.

INTERNAL AUDIT
Comprises of senior internal auditor officer.
He/she ensures that internal controls are established and effectively maintained to achieve the
SACCO society’s reporting objectives.

SPECIFIC ACTIVITIES UNDERTAKEN

I was attached to the FOSA section and I learned various activities that are carried out here. I
was assigned these tasks as stated below:
i. Opening of new Membership Accounts
I was able to open new accounts for members joining the SACCO. These accounts
were placed in the computer system and saved well without error. In this process I
was able to elaborate more on the benefits of being a member to the customers.
ii. Taking photos
All new members were taken photos for identification and placed in the system.
iii. Printing of statements
I printed salary and loan statements to members and issuing to them.
iv. Checking balances and Activation
I checked customers loan and account balances and calculate to them and issue back
the actual figure. I also activated dormant accounts of members in the computer
system.
v. Capturing transaction vouchers, insurance forms and FOSA documents.
I was recording daily transaction vouchers of customers, filling in insurance forms
and recording the FOSA documents and all to be taken to the digitizing office for
scanning.
vi. Placing Cessation

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 I placed cessation to members retiring and members ceasing their membership.
vii. Receiving cheques
I received cheques from members depositing the cheques.
viii. Recording journals
I recorded various journals for members.

ANALYSIS OF LEARNT KNOWLEDGE AND APPLIED SKILLS

Data maintenance: Documentation of any information is crucial in any firm for easier
reference in case of any complaint from members within and people outside the organization.

Communication skills: I was able to interact with customers as they made enquiries of
information in their accounts. The best thing was to give out the correct information that
satisfy our customers and make sure they understand.

Computer Knowledge: I applied my computer literacy to complete the tasks through

computer programs. Basically, the services are computerized an all areas. So, the information
should be without error.

Book Keeping: All documents were recorded in the computer system and also in the books
for safety.

PROFILE OF SKILLS AND COMPETENCE GAINED

Punctuality which is a must is a rule to be followed in the organization. Time management is
key to achieving organization’s goals.

Communication skills is also a core pillar of any organization. Showing good etiquette and
politeness in handling the customers and staff members which ought to be observed at all
times for proper performance.

Good work habits by being disciplined and descent dressing code should always be practiced.

Team work is important. I learned that all staffs are supposed to work together so that the
equality is maintained among staff members and also to ensure high productivity.

Confidentiality levels demands that no information is given outside the SACCO.

I learnt how to use the computer system and worked various tasks and uploaded information
into the system.

Technical work experiences through day-to-day tasks that I was able to undertake and report
on.

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OBSERVATION
During my attachment period I observed these:
Proper keeping of files is important since it makes search easier in case of complaint from
individuals.

Computer system makes work easier in any organization.

Proper communication and good interaction are crucial to any organization.

Honest, integrity, hard work and commitment are very important aspects in work place, this
helps to motivate the employees.

STRATEGIES TO IMPLY ON ANALYSIS

THE SWOT ANALYSIS
SWOT stands for Strengths, Weakness, Opportunity and Threats. This helps the organization
to plan well so that they achieve the best performance as planned and see the future plans.

The strengths enable the organization to attract, retain members, offer the best services,
improvement in the technological system and achieve positive profits.

The weaknesses are internal attributes that affect the organization. In order to achieve the
desired goals, the organization must identify all weakness and solve them so that the
employees and members are all motivated.

Opportunities that an organization needs to learn which are external include, the changes like
the government fiscal and monetary policy, political changes in the country and the trends
brought in the technological world.

The Threats that the organization faces which are external are like Unfavorable Government
policies and the stiff competition from other organizations.

CHALLENGES ENCOUNTERED AND PROBLEMS FACED

Problem of securing a place for attachment.
This is the major challenge faced by students. Most firms need a professional student to
tackle some activities. Some firms are not willing to offer opportunities for students seeking
attachment places.

Lack of computer systems

We were sharing computers with my supervisors and they had put restrictions so that I was
not able to learn more tasks. Also the system was failing due to upgrades and maintenances.

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Monotony of work
Continuous doing of similar work which leads to boredom at the work place.

Harassment by customers
Some customers were very rude and they cannot listen and understand the students which end
up in chaos and miss understanding.

RECOMMENDATIONS AND SUGGESTED IMPROVEMANTS TO MAKE THE

PROGRAMME WORTHWHILE
On the challenge of finding an a firm for attachment, I would recommend to the university to
enter into agreement with certain organizations in which those who don’t succeed in securing
any place for attachment after given date, they can be referred to those companies instead of
defering the industrial attachment.

The practical training period is not enough to acquire all the necessary skills and knowledge
needed. The university should try and liaise with other institutions from which students can
seek attachment and increase the learning period from the initial 8 weeks.

To the students they have to be serious and follow their training well because the training will
help them in their future working life.

To the organization, they need to improve their technological equipment and create a
conducive environment for both customers and staff members.

SUMMARY
The attachment programs are the links between theoretical studies and real applications. The
program is designed to assist students to link up the skills learned in class with the application
in the field and hence equipping the students with necessary skills required in the job place
some of which can only be learnt through physical interaction with the work. This process
has enabled me to gain more knowledge and skills from the practical basis. TNT DT SACCO
has helped me a lot as it was my bridge during my attachment process. I learned that time to
come I will be employed and so I will apply the skills learned wherever I will find myself.

Generally, as a student who is hoping to work in the future, I learned work ethics and how to
apply them. Also, as an employee I should work hard and bring positive results in any
organization hopping to get some employment.

CONCLUSIONS
In conclusion, industrial attachment is crucial and beneficial for students undertaking
Bachelor of Commerce because it presents a practical experience of skills learnt in classes.

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REFERENCES
Trans National Times DT SACCO Ltd manuals.