Advanced Systems Analysis and Design

Project 1

1. Group Number-5
2. The business we're discussing is called SUBWAY, and it is a chain of fast restaurants known for its
sub sandwiches and salads.
a. Name: Subway (Fast-food restaurant)
b. What does the business provide? What is the product or service, and what is the context?
•Subway's menu is revolved around submarine sandwiches, otherwise called subs, which are made
by setting fixings like meats, cheeses, vegetables, and sauces on a newly prepared bread roll.
Costumers have the choice to look over various slices of bread, including wheat, white, multigrain,
and sourdough, as well as various kinds of meats, like turkey, ham, and dish hamburger, and scope
of vegetables, like lettuce, tomato, onion and jalapenos. They can likewise browse various sauces
and dressings to additionally tweak their sandwich. Other than subs, it offers plates of mixed greens,
sides like chips, treats, and various beverages, including soft drinks, and juices. Subway is known for
its specially made approach, where clients can watch their sandwiches being ready before them and
pick precisely the exact thing they need in their sandwiches.

•Generally speaking, Subway gives a quick and helpful feasting experience, with an emphasis on new
and sound choices, and an extensive variety of menu decisions to meet the inclinations of a different
customer base.

Who are the major competitors?

•Wendy's - Known for its burgers, chicken sandwiches, and mixed greens, as well as its chilly
pastries.

•Taco bells- Offers Mexican-enlivened cheap food, including tacos, burritos, and nachos.

•Make sense of why they are the contenders:

1. Because they are similar to the subway.

2. All three restaurants work in the affordable food industry.

3. offer comparable items and administrations, like fast and helpful food choices.

4. Target comparable segment gatherings, like youthful experts, families, and understudies.

5. Compete for customer traffic and a piece of the pie.

6. Have establishment areas and corporate-claimed stores in both metropolitan and rural regions.

7. Wendy's is known for its burgers, chicken sandwiches, and mixed greens.

8. Taco Bell is known for its Mexican-style cheap food, like tacos, burritos, and quesadillas.

9. Subway is known for its specially-made sandwiches and mixed greens.

Inputs:
•Raw Materials: Subway requires a great many raw materials, including new fixings, like meats,
cheeses, vegetables, and bread, as well as different supplies, like bundling, utensils, and hardware.

•Labour: Subway requires an enormous labour force to work its areas, including representatives to
take orders, get ready food, oversee stock, and perform different undertakings.

Process:
•Customer Service: This includes taking orders, delivering food, and responding to questions and
concerns from customers.

•Inventory Management: Buying, receiving, storing, and keeping track of the usage of supplies,
machinery, and raw materials are all part of inventory management.

Outputs:
•Customer Satisfaction: Subway expects to give customers a positive and fulfilling experience, from
the request system to the nature of the food and the speed of service.

•Revenue: Subway creates income from the offer of its food items, as well as from establishment
expenses and different types of revenue different types of income.

These inputs and processes and outputs are the major components of subway’s business operation
and are critical to its success as a fast-food chain. The efficient and effective management of these
inputs and processes and outputs is essential for subway to maintain competitiveness in the fast-
food industry.

Related to the input-output-process model?

 1965: The first Subway restaurant was opened in Bridgeport, Connecticut, by founders Fred
DeLuca and Peter Buck.
 1974: The first franchise location opened in Wallingford, Connecticut.
 1985: Subway reached 1,000 locations and became the fastest-growing fast-food chain in
the world.
 1992: Subway launched its "Eat Fresh" advertising campaign, emphasizing the use of fresh
ingredients in its sandwiches.
 1998: Subway introduced its "5 Dollar Footlong" promotional campaign, which became one
of the chain's most successful and recognizable initiatives.
 2002: Subway surpassed McDonald's as the largest fast-food chain in the world, based on
the number of locations.
 2010: Subway introduced the "Fresh Fit" menu, offering healthier options for customers,
such as salads and low-fat sandwiches.
 2013: Subway reached 40,000 locations worldwide, making it the largest fast-food chain in
terms of locations.
 2018: Subway launched its "Subway Digital" initiative, aimed at modernizing its technology
and customer experience.

•These are a portion of the significant achievements throughout the entire existence of subway,
exhibiting its development and accomplishment as an affordable food chain throughout recent many
years.

What is the organizational structure? That is, the different divisions and key managers.

The organisation structure of Subway can shift, as the organization works as an establishment, with
individual areas being claimed and worked by franchises. Be that as it may, coming up next is an
overall outline of the organisation structure of Subway:

•Corporate Office: The corporate office is answerable for the general administration of the subway
brand, including the turn of events and execution of corporate systems, strategies, policies and
projects.

•Key managers at the corporate office incorporate the Chief, COO, and other top leaders.

1. CEO: The President (CEO) is answerable for driving and dealing with the organization, setting its
vision and technique, pursuing key choices, driving the chief group, and ensuring financial
performance.

2. COO: The COO is answerable for dealing with the everyday activities of the organization, executing
the organization's methodology, guaranteeing consumer loyalty, dealing with the labour force, and
controlling expenses.

•Franchise Division: The Franchise division is liable for supporting franchisees, including the
advancement of new Franchise areas, the preparation of franchisees and workers, and the ongoing
support and communication with the franchise.

•Key managers in the Franchise division incorporate Franchise Development Manager and Franchise
Operation Manager.
1. Franchise Development Manager: The Franchise Advancement Administrator is liable for dealing
with the Franchise development technique, selecting franchisees, keeping up with positive
associations with franchisees, creating Franchise programs, observing Franchise execution, and
supporting franchisees.

2. Franchise Operation Manager: The Franchise Activities Administrator is liable for dealing with the
everyday activities of the Franchise organization, guaranteeing functional consistency, offering
functional help, observing Franchise execution, overseeing associations with providers, and
supporting Franchise improvement.

•Marketing Division: The Marketing division is answerable for advancing the subway brand and its
items, including the turn of events and execution of advertising and promotional campaigns, as well
as statistical surveying and customer bits of knowledge.

•Key managers in the Marketing division incorporate the Marketing Director and Brand Manager.

1. Marketing Director: The Marketing Director is liable for creating and executing the organization's
marketing procedure, overseeing marketing financial plans, driving marketing groups, building brand
mindfulness, and estimating marketing results.

2. Brand Manager: The Brand Manager is liable for overseeing and advancing a particular item or
brand inside an organization.

•Supply Chain Division: The Supply Chain division is liable for the acquisition and dissemination of
unrefined components and different supplies, including food fixings and packaging.

•Key managers in the supply chain division incorporate the supply chain manager and procurement
manager.

1. Supply Chain Manager: The supply chain manager is liable for regulating and planning every one of
the exercises engaged with the creation and conveyance of labour and products.

2. Procurement Manager: The Procurement manager is liable for buying labour and necessary
products by an organization.

•Operation Division: The Operation division is liable for the everyday tasks of Subway areas,
including food planning, customer support, and inventory management.

•Key managers in the operation division incorporate the restaurant manager and Assistant Manager.

1. Restaurant Manager: The Restaurant manager is liable for regulating the everyday operation of a
restaurant, and assumes a basic part in guaranteeing that the restaurant is giving great food and
drink phenomenal customer support.

2. Assistant Manager: The Associate manager in the operation Division at Subway assumes a basic
part in supporting the Café Supervisor and guaranteeing that the restaurant is giving great food and
drink phenomenal customer care.

•These are a portion of the key divisions and managers in the organisation structure of Subway. The
particular construction might shift relying upon the size and intricacy of the business and the
necessities of individual establishment areas.
3. List a few business processes that take place in the business. What generally happens in those
processes?

• Order taking and food preparation:

 This is the centre cycle in the subway, where customers put in their requests, and the food is
ready and altered to their details.
 This interaction includes taking customers’ orders, setting up the food, and introducing it to
the customers for pickup or conveyance.

• Inventory management:

 This cycle includes dealing with inventory management, requesting food and supplies, and
guaranteeing those subway areas have the fixings they need to set up their menu things.
This interaction assists Subway with guaranteeing that it has the assets it necessities to run
as expected and satisfy customer needs.

• In the order-taking and food preparation process, employees communicate with customers,
take their orders, and set up their food utilizing the freshest fixings. This process requires
coordination, collaboration, and tender loving care to guarantee that every customer's structure
is ready to their particulars promptly.

• In the inventory management process, the emphasis is on guaranteeing that the subway area
has the fixings they need to set up their menu things. This includes monitoring what fixings are
running short, requesting new supplies, and dealing with the capacity and dispersion of food
and supplies to subway areas. This process is basic to guaranteeing that subway can fulfil
customer need and keep on working really.