[go: up one dir, main page]
Scribd
Upload
24 views7 pages

Kore.ai-Blog

Kore.ai is an enterprise virtual assistant platform that enables organizations to automate digital interactions with customers, employees, and partners through a no/low code conversational AI platform. It offers pre-built virtual assistants for various industries and features such as a visual dialog builder, bot analytics, and multi-layered security. The platform aims to enhance user experiences and streamline tasks for both consumers and employees through intelligent virtual assistants.

Uploaded by

giornogiovanna5111
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
24 views7 pages

Kore.ai-Blog

Kore.ai is an enterprise virtual assistant platform that enables organizations to automate digital interactions with customers, employees, and partners through a no/low code conversational AI platform. It offers pre-built virtual assistants for various industries and features such as a visual dialog builder, bot analytics, and multi-layered security. The platform aims to enhance user experiences and streamline tasks for both consumers and employees through intelligent virtual assistants.

Uploaded by

giornogiovanna5111
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

AI BLOG TITLE: Kore.

ai
AI BLOG LINK:
SOCIAL MEDIA PLATFORM LINKS
FACEBOOK:
TWITTER:
INSTAGRAM:

BLOG OVERVIEW

Kore.ai is an enterprise virtual assistant platform and solutions company


enabling enterprises to automate and enhance digital interactions with their
customers, employees, and partners. We provide a conversational AI-based no/low
code enterprise platform to create virtual assistants with conversational and
digital user experiences. Kore.ai also provides domain trained pre-built virtual
assistants for Banking, Insurance, HR, and IT Support, and has launched an
enterprise digital assistant called Kora which acts as a
universal/master/concierge assistant for employees.

COMPANY/ORGANIZATION PROFILE

Overview
Kore.ai is an enterprise software provider of an all-in-one Bots Platform (as-a-
service) and cutting-edge smart technology. The Company's mission is to make digital
customer interactions faster and more human, and employee work simpler and more
efficient. It offers its platform for enterprises to build and deploy customized
chatbots for their customers and workforce. Kore.ai provides platforms and solutions
to o enable enterprises to automate and enhance digital interactions with their
customers, employees and partners plus kore.ai provides a Conversational AI based
no/low code enterprise platform to create virtual assistants with conversational &
digital user experiences. Kore.ai also provides domain trained pre-built virtual
assistants for Banking, Insurance, HR and IT Support. The company has launched an
enterprise digital assistant called Kora which acts as a universal/master/concierge
assistant with inbuilt skills for knowledge mgt, enterprise search and meetings/tasks
mgt and extensible with custom chatbot/digital, RPA & search skills. In addition, the
company provides a cloud based call automation and digital deflection service called
Deflect.ai.
Key/People currently managing kore.ai

CONTENTS OF THE BLOG

GUI-Based Dialog Builder and Task Execution Framework


Kore.ai provides a visual dialog builder that helps you quickly and easily design
conversation paths and create conditional nodes to handle multiple intents, sub-
intents, and pause and resume scenarios. It also allows you to set up connections
with external systems for seamless data exchange.

Bot Analytics and Dashboard


Kore.ai provides all the data and visualization tools to measure and analyze your
bot performance and to build a deep understanding of bot, employee, and customer
behavior.
Understand users’ interaction with your boots and your bot’s performance by
tracking bot engagement, conversational analytics, and functional analytics from
a centralized dashboard.

Bot and User Administration


Enroll users, create, and assign granular bot builder and bot administration
roles, and create groups to easily manage assignments at scale. Selective bot
publishing and bot assignments, maker-checker options, and secure API access to
platform feature ensure you retain control over the complete bot building and
deployment lifecycle.
Multi-Layered Security and Compliance

Kore.ai provides a secure platform to build, deploy, and manage chatbots and
virtual assistants. It comes with rigorous security standards and practices,
rock-solid encryption, and built-in enterprise-class security and compliance
across all components, layers, and interactions.

USEFULNESS OF THE BLOG IN RELATION TO INTELLIGENT SYSTEMS


Kore.ai is a virtual assistant platform and solutions provider that helps
companies simplify and develop their digital experiences with consumers,
employee, and agents.

Customers Virtual Assistants


Digital assistants for consumers simplify and streamline the consumer
experience through visual and voice platforms. They can answer frequently asked
questions/requests or seamlessly switch customers to live agents, resulting in
higher customer satisfaction.

Bank Assist– An intelligent virtual assistant that personalizes customer


experiences and answers common retail banking questions.
Digital Customer Service – Customer interactions should be digitized across 30+
channels and industries.
Contact Center Automation – Utilize digital deflection and conversational
Interactive Voice Response (IVR) virtual assistants to provide more human-like,
differentiated customer support.

Employee Virtual Assistants


Personalize conversations and provide self-serve automation to give
employees a more modern experience. Employees are freed from non-productive tasks
by our intelligent virtual assistants, allowing them to focus on more important
tasks.
Work Assist – An enterprise virtual assistant and remote support agent that helps
employees with their daily business tasks, advanced activities, and support
inquiries from wherever they are.
IT Assist - An intelligent assistant that handles employee issues while
empowering IT staff to resolve critical issues and high-priority tickets.
HR Assist– A virtual assistant who addresses HR questions for workers while
allowing HR staff to concentrate on more important tasks.

Agent Virtual Assistants


Reduce agent workloads by giving them the right details at the right time and
advising the best next steps. To extract information, define customer intent, and
propose solutions, our virtual assistants can seamlessly integrate with customer
service applications.
Agent Virtual Assistants – Using agent virtual assistants, you can enhance
service quality and organizational performance.
Automate first-line customer care and easily move conversations to human agents
through Agent Transfer.

Artificial Intelligence of Kore.ai

Kore.ai Artificial Intelligence provides a natural language processing and


chatbots in their system.
Natural Language Processing-users can now configure how Machine Learning (ML)
models are customized in the new edition. While training the virtual assistants,
users can customize the Natural Language Processing (NLP) Models by configuring
the hyperparameters. They will choose from a few neural networks based on the
bot's tasks (CNN, Word Embeddings, LSTM, and so on).
Chatbots-A bot is an internet-based computer program that interacts with humans.
It enables human-machine communication through messages or voice commands.

BLOG FEATURES/ACTIVITIES
Creation of custom bots, customized versions of Kore.ai-built solution bots, and
“universal bots”

•
• Get started with pre-existing bots and tasks or customize bots for
specified use cases
• String together individual bots into multi-purpose, branded universal
bots or VPAs

Bots that can be built to execute a variety of simple and complex tasks

•
• On structured and unstructured content
• Including Dialogs, Actions, Alerts, Information/Reports,
Knowledge/FAQs
• Including execution of tasks in a dialog that is interrupted by the
user or in which a user asks multiple questions (Example: Pay my bill
conversation is stopped as user then asks what their balance is before
completing payment)

True omni-channel bots with a single bot configuration

•
• Email and SMS
• Website and mobile apps through Kore.ai’s Platform SDKs
• Workforce collaboration tools including Skype, Cisco Spark, Slack,
Workplace by Facebook, Microsoft Teams
• Consumer messaging apps like Facebook Messenger and social tools like
Twitter

Integration to Automatic Speech Recognition (ASR) engine to enable voice-driven


interactions that’s trained for a higher vocabulary ranking

•
• Allows your chatbot to communicate outside of traditional text
interfaces or messaging applications – including IP Phones, wearables,
and other speech-enabled gadgets like Amazon’s Echo and more
• Deep neural network implementation for a higher vocabulary ranking
that drives better, more complete interactions
• Gives enterprises complete control over speech engine training,
auditability, and compliance, meaning they decide what is fed into the
engine and how ongoing training is handled
• Direct and ongoing linkage between chatbot training data and speech
engine data

Proven enterprise integration with the most widely-adopted systems

•
• Pre-built integration & authentication with systems of records (SAP,
Salesforce, ServiceNow, etc.)

A dual approach to NLP with Fundamental Meaning and Machine Learning

•
• Declarative approach to intent and entity recognition
• ML used when training data is available and/or to train the bots
• Re-use NLP model training across other bots

Broad capabilities to define a chatbot’s intelligence

•
• Multiple forms of context can be defined and used by the bot
• Developers can design what a bot remembers in short and long-term
memory
• Supervised and unsupervised learning for NL based on interactions
• Sentiment analysis that can assess 5 types of emotions
• Developers can handoff conversations to a system manned by a human
agent based on bot intelligence

Multiple types of security and compliance features

•
• Message Store that captures and stores all messages sent to and from
users, bots, and systems
• Message data protection with AES-256 encryption at rest and in
transmission
• Support for multiple levels of authentication including customizable
SSO, system authentication and password policy approaches
• Cloud Connector gateway to securely connect to on-premise applications
• Built-in tools for data retention, archiving, eDiscovery, and auditing

Platform available in cloud and on-premise deployment models

A web-based Bot Builder tool, including a graphical Dialog Builder, to support


the full software development lifecycle (SDLC) for bot development

•
• Design tasks and rich dialogs or workflows
• Easily configure and continuously train NLP
• Configure settings like channels and authentication
• Test along the way
• Publish and deploy bots

An easy-to-use Admin Console with rich enterprise administration capabilities

•
• Control administrators, users, groups, approved channels and more
• Approve, reject and provision enterprise bots based on user and group
assignments
• Built in Active Directory (AD) and other employee directory sync
• Centrally manage chatbot updates and versions for all channels

An end-to-end architecture that also supports integration of outside tools

Other value-added capabilities of the Platform

•
• Pre-built, domain specific Smart Bots (Sales, Service, IT Help Desk,
Commerce, Banking) and SAP-specific Smart Bots
• Bot Store with +150 pre-built bots built for large enterprise systems
platform
• Pre-built NL model libraries available as part of the platform for
reuse
• Domain-specific NL model libraries available

An experienced support staff that offers defined SLAs, 24/7 support via email,
live chat, and telephone.

•
• Robust documentation on bot building process
via https://developer.kore.ai
• Access to professional services teams for guided direction (hourly
standard rates apply)

RECOMMENDATION

You might also like